IT Service Management Tools Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2024-2033
세계의 IT 서비스 관리(ITSM) 툴 시장 규모는 2024년에 102억 달러에 달할 것으로 보이며, 2024-2033년의 예측 기간에 10%의 CAGR로 확대하며, 2033년에는 247억 달러에 달할 것으로 예측됩니다.
IT 서비스 관리툴은 조직이 고객에게 IT 서비스를 제공하는 방식을 설계, 제공, 관리 및 개선하기 위해 사용하는 소프트웨어 솔루션입니다. ITSM 툴은 인시던트 관리, 변경 관리, 문제 관리에서 서비스 데스크 기능에 이르기까지 IT 운영을 효율적으로 관리할 수 있도록 도와주며, ITSM 툴은 IT 서비스 제공과 관련된 프로세스를 간소화하고, 사용자 경험을 개선하며, 컴플라이언스를 보장하고, 생산성을 향상시키는 데 도움이 됩니다. 이러한 툴 시장은 IT 및 통신, 헬스케어, BFSI 등 다양한 산업에 서비스를 제공합니다.
세계 ITSM 툴 시장은 IT 운영 자동화에 대한 수요 증가, 클라우드 컴퓨팅 기술 도입, 서비스 딜리버리 강화에 대한 요구 증가 등 몇 가지 주요 요인에 의해 주도되고 있습니다. 하이브리드 IT 인프라 및 디지털 전환으로의 전환에 따른 IT 환경의 복잡성 증가는 ITSM 솔루션 수요를 촉진하는 주요 요인입니다. 또한 인공지능(AI)과 머신러닝(ML) 기능을 ITSM 툴에 통합하여 일상적인 작업을 자동화하고 의사결정 프로세스를 개선하며 서비스 제공의 효율성을 향상시킴으로써 시장에 혁명을 일으키고 있습니다. 또한 ITIL(Information Technology Infrastructure Library) 베스트 프랙티스의 채택이 증가하면서 IT 서비스 관리를 위한 표준화된 프레임워크를 찾는 조직이 증가함에 따라 시장 성장에 힘을 보태고 있습니다.
ITSM 툴 시장은 자동화, AI, 클라우드 기술의 발전으로 큰 성장 기회를 맞이하고 있습니다. 클라우드 네이티브 솔루션으로의 전환이 진행됨에 따라 클라우드 기반 ITSM 툴은 확장성, 유연성, 비용 효율성을 제공하므로 수요가 증가할 것으로 예상됩니다. 또한 다양한 산업에서 디지털 전환이 진행됨에 따라 시장 진출기업은 진화하는 기업의 요구에 맞추어 맞춤형 ITSM 솔루션을 제공할 수 있는 기회를 얻게 되었습니다. 원격 근무의 확대와 IT 보안의 중요성 증가는 ITSM 벤더들이 이러한 새로운 과제에 대응할 수 있는 솔루션을 개발할 수 있는 기회를 창출하고 있습니다.
세계의 IT 서비스 관리툴 시장에 대해 조사했으며, 유형별, 도입별, 업계별, 지역별 동향 및 시장에 참여하는 기업의 개요 등을 제공하고 있습니다.
목차
제1장 개요
제2장 시장 서론
제3장 시장의 시점
제4장 세계 시장 분석(2019-2023년)과 예측(2024-2033년)
제5장 북미의 IT 서비스 관리툴 시장 분석과 예측
제6장 라틴아메리카의 IT 서비스 관리툴 시장 분석과 예측
제7장 유럽의 IT 서비스 관리툴 시장 분석과 예측
제8장 아시아태평양의 IT 서비스 관리툴 시장 분석과 예측
제9장 중동 및 아프리카의 IT 서비스 관리툴 시장 분석과 예측
제10장 예측 요인 : 관련성과 영향
제11장 예측의 전제조건
제12장 경쟁 구도
- 시장 구조
- 시장 점유율 분석
- 시장 분류별 경쟁 격화 지도제작
- 경쟁 대시보드
- 기업 개요(상세 - 개요, 재무, 전략, 최근 동향)
- ServiceNow, Inc.
- Atlassian
- IBM
- CA Technologies
- BMC Software, Inc.
- Ivanti Software
- ASG Software
- Axios Systems
- SAP
- Cherwell Software
제13장 IT 서비스 관리툴 시장 분석, 지역별
- 과거(2019-2023년) 및 현재(2024-2033년) 시장 규모(10억 달러) 분석, 지역별
- 북미
- 라틴아메리카
- 유럽
- 아시아태평양
- 중동 및 아프리카
- 시장의 매력 분석, 지역별
제14장 세계의 IT 서비스 관리툴 시장 분석, 유형별
제15장 세계의 IT 서비스 관리툴 시장 분석, 도입별
제16장 세계의 IT 서비스 관리툴 시장 분석, 업계별
제17장 사용되는 가정과 두자어
제18장 조사 방법
KSA
Persistence Market Research has recently released a comprehensive report on the worldwide market for IT Service Management (ITSM) tools. This report offers a thorough analysis of crucial market dynamics, including drivers, trends, opportunities, and challenges, providing in-depth insights into the structure of the market. The research publication presents exclusive data and statistics outlining the anticipated growth trajectory of the global ITSM tools market from 2024 to 2033.
Key Insights:
- IT Service Management Tools Market Size (2024E): US$ 10.2 Bn
- Projected Market Value (2033F): US$ 24.7 Bn
- Global Market Growth Rate (CAGR 2024 to 2033): 10%
IT Service Management Tools Market - Report Scope:
IT Service Management tools are software solutions used by organizations to design, deliver, manage, and improve the way IT services are delivered to customers. These tools enable efficient management of IT operations, from incident management, change management, and problem management to service desk functionalities. ITSM tools help in streamlining the processes involved in delivering IT services, improving user experience, ensuring compliance, and enhancing productivity. The market for these tools serves multiple industries, including IT, telecommunications, healthcare, BFSI, and more.
Market Growth Drivers:
The global ITSM tools market is propelled by several key factors, including the increasing demand for automation in IT operations, the adoption of cloud computing technologies, and the growing need for enhanced service delivery. The rising complexity of IT environments, with a shift toward hybrid IT infrastructures and digital transformation, is a major driver of demand for ITSM solutions. Furthermore, the integration of artificial intelligence (AI) and machine learning (ML) capabilities into ITSM tools is revolutionizing the market by automating routine tasks, improving decision-making processes, and enhancing the efficiency of service delivery. The increasing adoption of ITIL (Information Technology Infrastructure Library) best practices also supports market growth, as organizations seek standardized frameworks for IT service management.
Market Restraints:
Despite favorable growth prospects, the ITSM tools market faces certain challenges. One of the primary obstacles is the high cost of implementation and integration of advanced ITSM tools, which may be a barrier for small and medium-sized enterprises (SMEs). The complexity of adopting new tools in legacy IT infrastructures and ensuring seamless integration with existing systems can also pose challenges for organizations. Additionally, the shortage of skilled professionals to manage and operate ITSM tools effectively can limit market expansion. Security concerns and data privacy issues associated with cloud-based ITSM solutions also represent hurdles for the widespread adoption of these tools in highly regulated industries.
Market Opportunities:
The ITSM tools market presents significant growth opportunities driven by advancements in automation, AI, and cloud technologies. With businesses increasingly shifting to cloud-native solutions, the demand for cloud-based ITSM tools is expected to rise, as they offer scalability, flexibility, and cost-effectiveness. Moreover, the ongoing trend of digital transformation across various industries presents opportunities for market players to offer tailored ITSM solutions to meet the evolving needs of businesses. The expansion of the remote workforce and the rising importance of IT security also create opportunities for ITSM vendors to develop solutions that cater to these new challenges.
Key Questions Answered in the Report:
- What are the primary factors driving the growth of the IT service management tools market globally?
- Which deployment models (cloud-based, on-premises) are gaining traction among enterprises?
- How are AI and automation transforming IT service management tools and their adoption across different industries?
- Who are the key players in the IT service management tools market, and what strategies are they using to stay competitive?
- What are the emerging trends and future prospects in the global ITSM tools market?
Competitive Intelligence and Business Strategy:
Leading players in the global ITSM tools market, including ServiceNow, BMC Software, Ivanti, and Freshservice, are focusing on innovation, product differentiation, and strategic partnerships to gain a competitive edge. These companies invest heavily in research and development to integrate AI, machine learning, and automation capabilities into their offerings. Strategic partnerships with IT service providers, cloud vendors, and consulting firms help enhance product development and expand market reach. Emphasizing the development of user-friendly interfaces, improved customer support, and comprehensive analytics capabilities allows these companies to differentiate themselves in a competitive market. Furthermore, sustainability initiatives and compliance with global data protection regulations are becoming key focus areas for companies aiming to capitalize on the growing demand for ITSM tools.
Key Companies Profiled:
- ServiceNow, Inc.
- Atlassian
- IBM
- CA Technologies
- BMC Software, Inc.
- Ivanti Software
- ASG Software
- Axios Systems
- SAP
- Cherwell Software
Market Segmentation
By Type
- Configuration Management
- Performance Management
- Network Management
- Database Management
By Deployment
By Industry
- BFSI
- IT and ITES
- Telecommunication
- Media and Entertainment
- Retail
- Utilities
- Manufacturing
- Education
- Government
By Region
- North America
- Latin America
- Europe
- Asia Pacific (APAC)
- Middle East and Africa (MEA)
Table of Contents
1. Executive Summary
- 1.1. Market Overview
- 1.2. Market Analysis
- 1.3. PMR Analysis and Recommendations
- 1.4. Wheel of Fortune
2. Market Introduction
- 2.1. Market Definition
- 2.2. Market Taxonomy
- 2.3. Parent Market Overview
- 2.4. Value Chain Analysis
3. Market View Point
- 3.1. Macro-Economic Factors
- 3.2. Opportunity Analysis
4. Global Market Analysis 2019-2023 and Forecast 2024-2033
- 4.1. Market Size and Y-o-Y Growth
- 4.2. Absolute $ Opportunity
5. North America IT Service Management Tools Market Analysis and Forecast
- 5.1. Introduction
- 5.2. Key Regulations
- 5.3. Regional Market Dynamics
- 5.3.1. Drivers
- 5.3.2. Restraints
- 5.3.3. Trends
- 5.4. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
- 5.4.1. U.S.
- 5.4.2. Canada
- 5.5. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
- 5.5.1. U.S.
- 5.5.2. Canada
- 5.6. Market Size (US$ Bn) & Forecast By Type
- 5.6.1. Configuration Management
- 5.6.2. Performance Management
- 5.6.3. Network Management
- 5.6.4. Database Management
- 5.7. Market Size (US$ Bn) & Forecast By Deployment
- 5.7.1. On-premise
- 5.7.2. Cloud
- 5.8. Market Size (US$ Bn) & Forecast By Industry
- 5.8.1. Banking and Financial Sector
- 5.8.2. IT and ITES
- 5.8.3. Telecommunication
- 5.8.4. Media, Publishing and Broadcasting and Entertainment
- 5.8.5. Retail and Wholesale
- 5.8.6. Utilities
- 5.8.7. Manufacturing
- 5.8.8. Education
- 5.8.9. Government
- 5.8.10. Others
- 5.9. Market Attractiveness Analysis
- 5.9.1. By Country
- 5.9.2. By Type
- 5.9.3. By Deployment
- 5.9.4. By Industry
6. Latin America IT Service Management Tools Market Analysis and Forecast
- 6.1. Introduction
- 6.2. Key Regulations
- 6.3. Regional Market Dynamics
- 6.3.1. Drivers
- 6.3.2. Restraints
- 6.3.3. Trends
- 6.4. Drivers and Restraints: Impact Analysis
- 6.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
- 6.5.1. Brazil
- 6.5.2. Mexico
- 6.5.3. Rest of Latin America
- 6.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
- 6.6.1. Brazil
- 6.6.2. Mexico
- 6.6.3. Rest of Latin America
- 6.7. Market Size (US$ Bn) & Forecast By Type
- 6.7.1. Configuration Management
- 6.7.2. Performance Management
- 6.7.3. Network Management
- 6.7.4. Database Management
- 6.8. Market Size (US$ Bn) & Forecast By Deployment
- 6.8.1. On-premise
- 6.8.2. Cloud
- 6.9. Market Size (US$ Bn) & Forecast By Industry
- 6.9.1. Banking and Financial Sector
- 6.9.2. IT and ITES
- 6.9.3. Telecommunication
- 6.9.4. Media, Publishing and Broadcasting and Entertainment
- 6.9.5. Retail and Wholesale
- 6.9.6. Utilities
- 6.9.7. Manufacturing
- 6.9.8. Education
- 6.9.9. Government
- 6.9.10. Others
- 6.10. Market Attractiveness Analysis
- 6.10.1. By Country
- 6.10.2. By Type
- 6.10.3. By Deployment
- 6.10.4. By Industry
7. Europe IT Service Management Tools Market Analysis and Forecast
- 7.1. Introduction
- 7.2. Key Regulations
- 7.3. Regional Market Dynamics
- 7.3.1. Drivers
- 7.3.2. Restraints
- 7.3.3. Trends
- 7.4. Drivers and Restraints: Impact Analysis
- 7.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
- 7.5.1. Germany
- 7.5.2. U.K.
- 7.5.3. France
- 7.5.4. Spain
- 7.5.5. Italy
- 7.5.6. Poland
- 7.5.7. Russia
- 7.5.8. Rest of Europe
- 7.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
- 7.6.1. Germany
- 7.6.2. U.K.
- 7.6.3. France
- 7.6.4. Spain
- 7.6.5. Italy
- 7.6.6. Poland
- 7.6.7. Russia
- 7.6.8. Rest of Europe
- 7.7. Market Size (US$ Bn) & Forecast By Type
- 7.7.1. Configuration Management
- 7.7.2. Performance Management
- 7.7.3. Network Management
- 7.7.4. Database Management
- 7.8. Market Size (US$ Bn) & Forecast By Deployment
- 7.8.1. On-premise
- 7.8.2. Cloud
- 7.9. Market Size (US$ Bn) & Forecast By Industry
- 7.9.1. Banking and Financial Sector
- 7.9.2. IT and ITES
- 7.9.3. Telecommunication
- 7.9.4. Media, Publishing and Broadcasting and Entertainment
- 7.9.5. Retail and Wholesale
- 7.9.6. Utilities
- 7.9.7. Manufacturing
- 7.9.8. Education
- 7.9.9. Government
- 7.9.10. Others
- 7.10. Market Attractiveness Analysis
- 7.10.1. By Country
- 7.10.2. By Type
- 7.10.3. By Deployment
- 7.10.4. By Industry
8. Asia Pacific IT Service Management Tools Market Analysis and Forecast
- 8.1. Introduction
- 8.2. Key Regulations
- 8.3. Regional Market Dynamics
- 8.3.1. Drivers
- 8.3.2. Restraints
- 8.3.3. Trends
- 8.4. Drivers and Restraints: Impact Analysis
- 8.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
- 8.5.1. China
- 8.5.2. Japan
- 8.5.3. India
- 8.5.4. ASEAN
- 8.5.5. Australia and New Zealand
- 8.5.6. Rest of Asia Pacific
- 8.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
- 8.6.1. China
- 8.6.2. Japan
- 8.6.3. India
- 8.6.4. ASEAN
- 8.6.5. Australia and New Zealand
- 8.6.6. Rest of Asia Pacific
- 8.7. Market Size (US$ Bn) & Forecast By Type
- 8.7.1. Configuration Management
- 8.7.2. Performance Management
- 8.7.3. Network Management
- 8.7.4. Database Management
- 8.8. Market Size (US$ Bn) & Forecast By Deployment
- 8.8.1. On-premise
- 8.8.2. Cloud
- 8.9. Market Size (US$ Bn) & Forecast By Industry
- 8.9.1. Banking and Financial Sector
- 8.9.2. IT and ITES
- 8.9.3. Telecommunication
- 8.9.4. Media, Publishing and Broadcasting and Entertainment
- 8.9.5. Retail and Wholesale
- 8.9.6. Utilities
- 8.9.7. Manufacturing
- 8.9.8. Education
- 8.9.9. Government
- 8.9.10. Others
- 8.10. Market Attractiveness Analysis
- 8.10.1. By Country
- 8.10.2. By Type
- 8.10.3. By Deployment
- 8.10.4. By Industry
9. Middle East & Africa IT Service Management Tools Market Analysis and Forecast
- 9.1. Introduction
- 9.2. Key Regulations
- 9.3. Regional Market Dynamics
- 9.3.1. Drivers
- 9.3.2. Restraints
- 9.3.3. Trends
- 9.4. Drivers and Restraints: Impact Analysis
- 9.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
- 9.5.1. GCC Countries
- 9.5.2. Northern Africa
- 9.5.3. South Africa
- 9.5.4. Turkey
- 9.5.5. Rest of Middle East and Africa
- 9.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
- 9.6.1. GCC Countries
- 9.6.2. Northern Africa
- 9.6.3. South Africa
- 9.6.4. Turkey
- 9.6.5. Rest of Middle East and Africa
- 9.7. Market Size (US$ Bn) & Forecast By Type
- 9.7.1. Configuration Management
- 9.7.2. Performance Management
- 9.7.3. Network Management
- 9.7.4. Database Management
- 9.8. Market Size (US$ Bn) & Forecast By Deployment
- 9.8.1. On-premise
- 9.8.2. Cloud
- 9.9. Market Size (US$ Bn) & Forecast By Industry
- 9.9.1. Banking and Financial Sector
- 9.9.2. IT and ITES
- 9.9.3. Telecommunication
- 9.9.4. Media, Publishing and Broadcasting and Entertainment
- 9.9.5. Retail and Wholesale
- 9.9.6. Utilities
- 9.9.7. Manufacturing
- 9.9.8. Education
- 9.9.9. Government
- 9.9.10. Others
- 9.10. Market Attractiveness Analysis
- 9.10.1. By Country
- 9.10.2. By Type
- 9.10.3. By Deployment
- 9.10.4. By Industry
10. Forecast Factors: Relevance and Impact
11. Forecast Assumptions
12. Competition Landscape
- 12.1. Market Structure
- 12.2. Market Share Analysis
- 12.3. Competition Intensity Mapping By Market Taxonomy
- 12.4. Competition Dashboard
- 12.5. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
- 12.5.1. ServiceNow, Inc.
- 12.5.2. Atlassian
- 12.5.3. IBM
- 12.5.4. CA Technologies
- 12.5.5. BMC Software, Inc.
- 12.5.6. Ivanti Software
- 12.5.7. ASG Software
- 12.5.8. Axios Systems
- 12.5.9. SAP
- 12.5.10. Cherwell Software
13. Global IT Service Management Tools Market Analysis, By Region
- 13.1. Introduction
- 13.2. Historical and Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Region
- 13.2.1. North America
- 13.2.2. Latin America
- 13.2.3. Europe
- 13.2.4. Asia Pacific
- 13.2.5. Middle East and Africa
- 13.3. Market Attractiveness Analysis By Region
14. Global IT Service Management Tools Market Analysis, By Type
- 14.1. Introduction
- 14.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Type
- 14.2.1. Configuration Management
- 14.2.2. Performance Management
- 14.2.3. Network Management
- 14.2.4. Database Management
- 14.3. Market Attractiveness Analysis By Type
- 14.4. Key Trends
15. Global IT Service Management Tools Market Analysis, By Deployment
- 15.1. Introduction
- 15.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Deployment
- 15.2.1. On-premise
- 15.2.2. Cloud
- 15.3. Market Attractiveness Analysis By Deployment
- 15.4. Key Trends
16. Global IT Service Management Tools Market Analysis, By Industry
- 16.1. Introduction
- 16.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Industry
- 16.2.1. Banking and Financial Sector
- 16.2.2. IT and ITES
- 16.2.3. Telecommunication
- 16.2.4. Media, Publishing and Broadcasting and Entertainment
- 16.2.5. Retail and Wholesale
- 16.2.6. Utilities
- 16.2.7. Manufacturing
- 16.2.8. Education
- 16.2.9. Government
- 16.2.10. Others
- 16.3. Market Attractiveness Analysis By Industry
- 16.4. Key Trends
17. Assumptions and Acronyms Used
18. Research Methodology
