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세계의 IT 서비스 관리(ITSM) 시장 보고서(2025년)
IT Service Management (ITSM) Global Market Report 2025
상품코드 : 1705217
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

IT 서비스 관리(ITSM) 시장 규모는 향후 몇 년 동안 연평균 15.7%의 성장률을 기록하며 2029년까지 258억 3,000만 달러 규모로 성장할 것으로 예상됩니다. 예측 기간 동안의 성장은 최종사용자 산업 전반에 걸친 최신 IT 인프라 도입 증가, 디지털 비즈니스 혁신, 통합 플랫폼에 대한 수요 증가, IT 서비스 제공 개선에 대한 수요 증가, 현대 기업의 IT에 대한 의존도 증가 등에 기인합니다. IT 서비스 제공 개선에 대한 수요 증가, 현대 기업의 IT 의존도 증가 등이 요인으로 꼽힙니다. 예측 기간 동안 주요 동향으로는 AI와 자동화 기술의 통합, 기업의 디지털 비즈니스 전략 채택, 기술 채택, 온프레미스에서 클라우드 기반 솔루션 및 서비스로의 전환, ITSM 소프트웨어 채택 등이 있습니다.

IT 서비스 관리 시장은 클라우드 기반 플랫폼 채택이 증가함에 따라 성장할 것으로 예상됩니다. 클라우드 플랫폼은 클라우드 컴퓨팅 플랫폼으로도 알려져 있으며, 인터넷을 통해 다양한 컴퓨팅 서비스를 제공하고, 디지털 혁신, 비용 효율성, 보안, 통합, 재해 복구 등의 장점으로 인해 더욱 널리 채택되고 있습니다. 더 널리 채택되고 있습니다. 이러한 클라우드 플랫폼을 관리하고, IT 서비스를 비즈니스 요구에 맞게 조정하고, 서비스 품질과 가용성을 보장하고, 지속적인 개선을 추진하고, 보안 및 컴플라이언스 요건을 충족시키기 위해서는 효과적인 IT 서비스 관리(ITSM)가 필수적입니다. 예를 들어, 유럽연합(EU)은 2023년 클라우드 컴퓨팅 서비스를 구매하는 기업의 비율이 2021년 대비 4.2%포인트 증가할 것으로 예상하고 있으며, 이는 ITSM 시장을 주도하는 클라우드 기반 플랫폼의 채택이 확대되고 있음을 반영합니다.

IT 서비스 관리 시장의 주요 기업들은 효율성과 사용자 경험을 향상시키기 위해 AI 기반 IT 서비스 관리와 같은 혁신적인 솔루션에 집중하고 있으며, AI 기반 ITSM 솔루션은 기존 관행에 혁명을 일으켜 조직이 보다 신속하고 능동적이며 개인화된 IT 서비스를 제공하면서 운영 효율성과 비용 절감을 달성할 수 있도록 돕습니다. 비용 절감을 달성하면서 보다 신속하고 능동적이며 개인화된 IT 서비스를 제공할 수 있게 해줍니다. 예를 들어, 스파크는 2023년 8월 스마트 기술과 자동화를 활용하여 IT 운영을 간소화하고 전자 인증서 갱신 자동화 등 비즈니스 중단을 방지하는 AI 기반 IT 서비스 관리 솔루션인 서비스플렉스(ServiceFlex)를 최근 발표했습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 신종 코로나바이러스 감염증, 그리고 경기회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별·국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업과 혁신적 기업

제32장 세계의 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병

제34장 최근의 시장 동향

제35장 시장 잠재력이 높은 국가, 부문, 전략

제36장 부록

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영문 목차

영문목차

IT service management (ITSM) encompasses the practices, policies, and processes adopted by organizations to design, deliver, manage, and improve IT services for internal and external customers.

The main component types of IT service management (ITSM) include solutions and services. Solutions, broadly speaking, refer to methods or approaches for solving problems or addressing challenging situations. These solutions are enabled by various technologies such as performance management, configuration management, network management, database management systems, and others. These technologies can be deployed through both cloud-based and on-premise systems. They cater to various enterprise sizes, including small and medium enterprises as well as large enterprises, and are utilized by diverse end-users spanning industries such as banking, financial services, and insurance (BFSI), manufacturing, government and education, information technology and telecommunications, retail, travel and hospitality, healthcare, and others.

The IT service management market research report is one of a series of new reports from The Business Research Company that provides IT service management market statistics, including IT service management industry global market size, regional shares, competitors with an IT service management market share, detailed IT service management market segments, market trends and opportunities, and any further data you may need to thrive in the IT service management industry. This IT service management research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The IT service management (ITSM) market size has grown rapidly in recent years. It will grow from $12.43 billion in 2024 to $14.42 billion in 2025 at a compound annual growth rate (CAGR) of 16.0%. The growth in the historic period can be attributed to increased overall service quality, increased operational effectiveness, increased complexity of it infrastructure, rise in priority for compliance and security in IT operations, increased expenditure to support cloud ITSM solutions.

The IT service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $25.83 billion in 2029 at a compound annual growth rate (CAGR) of 15.7%. The growth in the forecast period can be attributed to rising adoption of updated IT infrastructure across the end-user industries, increasing digital business transformation, increasing demand for unified platform, increasing demand for improved IT service delivery, growing reliance of modern enterprises on IT. Major trends in the forecast period include integration of AI and automation technology, adoption of digital business strategies by enterprises, technology adoption, transition from on-premises to cloud-based solutions and services, adoption of ITSM software.

The IT service management market is poised for growth due to the increasing adoption of cloud-based platforms. Cloud platforms, also known as cloud computing platforms, provide various computing services over the internet and are being adopted more widely due to factors such as digital transformation, cost-effectiveness, security, integration, and disaster recovery benefits. Effective IT service management (ITSM) is essential for managing these cloud platforms, aligning IT services with business needs, ensuring service quality and availability, driving continual improvement, and addressing security and compliance requirements. For example, the European Union reported a 4.2 percentage point increase in businesses purchasing cloud computing services in 2023 compared to 2021, reflecting the growing adoption of cloud-based platforms driving the ITSM market.

Leading companies in the IT service management market are focusing on innovative solutions such as AI-based IT service management to enhance efficiency and user experience. AI-based ITSM solutions revolutionize traditional practices, allowing organizations to deliver faster, proactive, and personalized IT services while achieving operational excellence and cost savings. For instance, in August 2023, Spark recently launched ServiceFlex, an AI-driven IT service management solution that leverages smart technology and automation to streamline IT operations and prevent business disruptions, such as automating digital certificate renewals.

In May 2023, ServiceNow acquired G2K to integrate G2K's smart IoT technology into its Now Platform. This integration enables businesses to connect real-time data across physical spaces and utilize AI to derive actionable insights. G2K, a Germany-based company specializing in IT service management, brings valuable expertise to enhance ServiceNow's offerings.

Major companies operating in the IT service management (ITSM) market are Microsoft Corporation, IBM Corporation, Broadcom Inc., Hewlett Packard Enterprise Co., ServiceNow Inc., Open Text Corporation, Atlassian Corporation Plc, Micro Focus International Plc, BMC Software Inc., Epicor Software Corporation, ManageEngine, SolarWinds Worldwide LLC, Ivanti Inc., Freshworks Inc., ASG Technologies Group Inc., TOPdesk Nederland B.V., EasyVista Inc., Matrix42 AG, Spiceworks Ziff Davis Inc, Axios Systems Plc, SysAid Technologies Ltd, SunView Software Inc., InvGate Inc., Cherwell Software LLC, CA Technologies Inc.

North America was the largest region in the it service management (ITSM) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The IT service management (ITSM) also includes sales of asset management tools, configuration management tools, and service desk tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

IT Service Management (ITSM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on it service management (itsm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for it service management (itsm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The it service management (itsm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. IT Service Management (ITSM) Market Characteristics

3. IT Service Management (ITSM) Market Trends And Strategies

4. IT Service Management (ITSM) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global IT Service Management (ITSM) Growth Analysis And Strategic Analysis Framework

6. IT Service Management (ITSM) Market Segmentation

7. IT Service Management (ITSM) Market Regional And Country Analysis

8. Asia-Pacific IT Service Management (ITSM) Market

9. China IT Service Management (ITSM) Market

10. India IT Service Management (ITSM) Market

11. Japan IT Service Management (ITSM) Market

12. Australia IT Service Management (ITSM) Market

13. Indonesia IT Service Management (ITSM) Market

14. South Korea IT Service Management (ITSM) Market

15. Western Europe IT Service Management (ITSM) Market

16. UK IT Service Management (ITSM) Market

17. Germany IT Service Management (ITSM) Market

18. France IT Service Management (ITSM) Market

19. Italy IT Service Management (ITSM) Market

20. Spain IT Service Management (ITSM) Market

21. Eastern Europe IT Service Management (ITSM) Market

22. Russia IT Service Management (ITSM) Market

23. North America IT Service Management (ITSM) Market

24. USA IT Service Management (ITSM) Market

25. Canada IT Service Management (ITSM) Market

26. South America IT Service Management (ITSM) Market

27. Brazil IT Service Management (ITSM) Market

28. Middle East IT Service Management (ITSM) Market

29. Africa IT Service Management (ITSM) Market

30. IT Service Management (ITSM) Market Competitive Landscape And Company Profiles

31. IT Service Management (ITSM) Market Other Major And Innovative Companies

32. Global IT Service Management (ITSM) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The IT Service Management (ITSM) Market

34. Recent Developments In The IT Service Management (ITSM) Market

35. IT Service Management (ITSM) Market High Potential Countries, Segments and Strategies

36. Appendix

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