세계의 클라우드 IT 서비스 관리(ITSM) 시장 보고서(2025년)
Cloud IT Service Management (ITSM) Global Market Report 2025
상품코드 : 1703150
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

클라우드 IT 서비스 관리(ITSM) 시장 규모는 향후 몇 년 동안 연평균 16.8%의 성장률을 기록하며 2029년에는 200억 2,000만 달러에 달할 것으로 예측됩니다. 예측 기간 동안의 성장은 원격 근무로의 전환 증가, IT 업계의 클라우드 서비스 수요 증가, 비즈니스 프로세스의 자동화 서비스 수요 증가, BYOD(Bring-your-own-device) 개념 증가, IT 운영의 효율적인 실행에 대한 IT 운영의 효율적 수행에 대한 니즈 증가 등에 기인합니다. 예측 기간 동안 주요 동향으로는 업계 전반의 클라우드 기술 채택, IT 인프라 개발, 다양한 사업자의 투자, ITSM 솔루션의 인공지능(AI) 채택, 클라우드 IT 서비스 관리 소프트웨어 솔루션에 대한 수요 등을 들 수 있습니다.

원격 근무로의 전환이 증가함에 따라 클라우드 IT 서비스 관리(ITSM) 시장 확대가 가속화될 것으로 예측됩니다. 원격근무란 직원들이 노트북, 스마트폰, 화상회의 도구 등의 기술을 활용하여 기존의 사무실 환경에서 벗어나 업무를 수행하는 체제를 말합니다. 원격근무 증가 배경에는 기술의 발전, 일과 삶의 균형에 대한 생각의 변화, 전 세계적인 유행병 등이 있으며, 유연한 근무방식의 채택이 가속화되고 있습니다. 클라우드 IT 서비스 관리는 원활한 운영, 보안 강화, 원격 근무자의 사용자 경험 향상을 보장하는 도구와 기술을 제공합니다. 예를 들어, 2023년 2월 영국의 비정부 부처인 통계청은 2022년 9월부터 2023년 1월까지 영국에서 16%의 사람들이 완전히 재택근무를 하고 있으며, 28%는 재택근무와 사무실 근무를 병행하고 있다고 보고했습니다. 따라서 재택근무로의 전환이 진행되고 있으며, 이는 클라우드 IT 서비스 관리(ITSM) 시장의 성장에 기여하고 있습니다.

클라우드 ITSM 분야의 주요 기업들은 리소스 할당을 최적화하고 고객 경험을 개선하기 위해 AI 기반 데이터 플랫폼을 적극적으로 개발하고 있습니다. 이러한 플랫폼은 인공지능과 머신러닝 기술을 통합하여 IT 서비스 관리 프로세스의 효율성, 정확성, 효과성을 향상시킵니다. 예를 들어, IBM은 2023년 5월 AI 개발, 데이터 관리, 거버넌스를 포함한 엔드투엔드 AI 기능으로 기업을 지원하기 위해 설계된 클라우드 기반 플랫폼인 Watsonx를 발표했습니다. 이러한 노력은 AI를 활용하여 IT 서비스 관리의 혁신과 효율화를 촉진하기 위한 업계의 광범위한 초점을 반영하고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나재난, 그리고 경기회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장 잠재력이 높은 국가, 부문, 전략

제36장 부록

LSH
영문 목차

영문목차

Cloud IT service management (ITSM) involves utilizing cloud-based solutions and tools to implement and oversee IT service delivery. It encompasses all aspects of designing, creating, delivering, supporting, and managing the lifecycle of IT services. These solutions offer on-demand self-service, resource pooling, and measured service.

The primary components of cloud ITSM consist of solutions and services. Cloud ITSM solutions are software platforms delivered via the cloud, facilitating comprehensive IT service management for organizations. These solutions are deployed through public, private, and hybrid clouds, catering to businesses of various sizes, including small and medium enterprises (SMEs) and large enterprises. They find application in configuration management, performance management, network management, database management systems, and other areas, serving diverse end-users such as banking, financial services, and insurance, information technology and telecommunication, retail, healthcare, and others.

The cloud IT service management (ITSM) market research report is one of a series of new reports from The Business Research Company that provides cloud IT service management (ITSM) statistics, including cloud IT service management (ITSM) global market size, regional shares, competitors with a cloud IT service management (ITSM) share, detailed cloud IT service management (ITSM) market segments, market trends and opportunities, and any further data you may need to thrive in the cloud IT service management (ITSM) industry. This cloud IT service management (ITSM) research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud it service management (ITSM) market size has grown rapidly in recent years. It will grow from $9.21 billion in 2024 to $10.77 billion in 2025 at a compound annual growth rate (CAGR) of 17.0%. The growth in the historic period can be attributed to increasing demand for scalable and cost-effective IT services management solutions, rise in demand for IT service management (ITSM) solutions in government and education, increasing demand for IT service management (ITSM) solutions in travel and hospitality, increasing demand for IT service management (ITSM) solutions in healthcare, rise in need for it service management (ITSM) solutions in it and telecommunication.

The cloud it service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $20.02 billion in 2029 at a compound annual growth rate (CAGR) of 16.8%. The growth in the forecast period can be attributed to an increasing shift towards remote work, rising demand for cloud services in the it industry, rising demand for automation services in business processes, rising concept of bring-your-own-device (BYOD), growing need for efficient execution of IT operations. Major trends in the forecast period include the adoption of cloud technologies across industries, the development of IT infrastructure, investments by various operators, the adoption of artificial intelligence (AI) in ITSM solutions, and demand for cloud IT service management software solutions.

The growing shift towards remote work is expected to drive the expansion of the cloud IT service management (ITSM) market. Remote work refers to an arrangement where employees carry out their tasks away from a traditional office setting, utilizing technologies like laptops, smartphones, and video conferencing tools. The rise in remote work is fueled by technological advancements, changing perspectives on work-life balance, and the global pandemic, which accelerated the adoption of flexible work options. Cloud IT service management provides the tools and technologies that ensure smooth operations, improved security, and a better user experience for remote workers. For example, in February 2023, The Office for National Statistics, a UK-based non-ministerial department, reported that between September 2022 and January 2023, 16% of people in Great Britain worked entirely from home, while 28% worked a mix of home and office-based hours. Therefore, the growing shift towards remote work is contributing to the growth of the cloud IT service management (ITSM) market.

Leading companies in the cloud ITSM sector are actively developing AI-driven data platforms to optimize resource allocation and enhance customer experiences. These platforms integrate artificial intelligence and machine learning technologies to improve the efficiency, accuracy, and efficacy of IT service management processes. For example, in May 2023, IBM unveiled Watsonx, a cloud-based platform designed to empower enterprises with end-to-end AI capabilities, including AI development, data management, and governance. Such initiatives reflect a broader industry focus on leveraging AI to drive innovation and efficiency in IT service management.

In June 2022, Freshworks Inc., a US-based provider of cloud-based software-as-a-service solutions, acquired Device42 Inc. for an undisclosed amount. This acquisition is intended to enhance Freshworks Inc.'s product portfolio and strengthen its position in the IT service management market. Device42 Inc. is a US-based software company specializing in IT asset and network management software.

Major companies operating in the cloud IT service management (ITSM) market are Amazon.com Inc., International Business Machines Corporation, Broadcom Inc., Hewlett Packard Enterprise Company, Salesforce Inc., ServiceNow Inc., OpenText Corp., Splunk Inc., Citrix Systems Inc., Atlassian, Micro Focus International PLC, BMC Software Inc., Zendesk Inc., Ivanti Inc., ManageEngine, Zoho Corpoation Pvt. Ltd., Cherwell Software LLC, Freshworks Inc., Icertis Inc., EasyVista Inc., Axios Systems PLC, SysAid Technologies Ltd., InvGate Inc., CA Technologies Inc., Sunrise Software Ltd.

North America was the largest region in the cloud IT service management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the cloud IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, training and certification programs, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud IT service management (ITSM) market also includes sales of problem management tools, configuration management tools, and orchestration tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud IT Service Management (ITSM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud it service management (itsm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for cloud it service management (itsm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The cloud it service management (itsm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Cloud IT Service Management (ITSM) market Characteristics

3. Cloud IT Service Management (ITSM) market Trends And Strategies

4. Cloud IT Service Management (ITSM) market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Cloud IT Service Management (ITSM) Growth Analysis And Strategic Analysis Framework

6. Cloud IT Service Management (ITSM) market Segmentation

7. Cloud IT Service Management (ITSM) market Regional And Country Analysis

8. Asia-Pacific Cloud IT Service Management (ITSM) market

9. China Cloud IT Service Management (ITSM) market

10. India Cloud IT Service Management (ITSM) market

11. Japan Cloud IT Service Management (ITSM) market

12. Australia Cloud IT Service Management (ITSM) market

13. Indonesia Cloud IT Service Management (ITSM) market

14. South Korea Cloud IT Service Management (ITSM) market

15. Western Europe Cloud IT Service Management (ITSM) market

16. UK Cloud IT Service Management (ITSM) market

17. Germany Cloud IT Service Management (ITSM) market

18. France Cloud IT Service Management (ITSM) market

19. Italy Cloud IT Service Management (ITSM) market

20. Spain Cloud IT Service Management (ITSM) market

21. Eastern Europe Cloud IT Service Management (ITSM) market

22. Russia Cloud IT Service Management (ITSM) market

23. North America Cloud IT Service Management (ITSM) market

24. USA Cloud IT Service Management (ITSM) market

25. Canada Cloud IT Service Management (ITSM) market

26. South America Cloud IT Service Management (ITSM) market

27. Brazil Cloud IT Service Management (ITSM) market

28. Middle East Cloud IT Service Management (ITSM) market

29. Africa Cloud IT Service Management (ITSM) market

30. Cloud IT Service Management (ITSM) market Competitive Landscape And Company Profiles

31. Cloud IT Service Management (ITSM) market Other Major And Innovative Companies

32. Global Cloud IT Service Management (ITSM) market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud IT Service Management (ITSM) market

34. Recent Developments In The Cloud IT Service Management (ITSM) market

35. Cloud IT Service Management (ITSM) market High Potential Countries, Segments and Strategies

36. Appendix

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