정보기술 서비스 관리 시장 - 산업 규모, 점유율, 동향, 기회 및 예측 : 도입 형태별, 용도별, 최종 사용 산업별, 지역별 경쟁(2021-2031년)
Information Technology Service Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment, By Application, By End-user Industry, By Region & Competition, 2021-2031F
상품코드:1901643
리서치사:TechSci Research
발행일:2026년 01월
페이지 정보:영문 185 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
한글목차
세계의 정보기술 서비스 관리 시장은 2025년 65억 9,000만 달러에서 2031년까지 112억 2,000만 달러에 달하고, CAGR 9.27%를 보일 것으로 예측됩니다.
정보기술 서비스 관리란 조직이 정보기술 서비스의 수명 주기 전반에 걸쳐 설계, 제공 및 관리하기 위해 채택하는 일련의 정책, 프로세스 및 절차를 의미합니다.
시장 개요
예측 기간
2027-2031년
시장 규모 : 2025년
65억 9,000만 달러
시장 규모 : 2031년
112억 2,000만 달러
CAGR : 2026-2031년
9.27%
가장 빠르게 성장하는 부문
클라우드
가장 큰 시장
북미
주요 시장 성장 촉진요인
인공지능(AI)과 자동화의 통합은 세계의 정보기술 서비스 관리 시장에서 주요 촉진요인으로 부상하고 있으며, 조직이 서비스 제공을 다루는 방식을 근본적으로 변화시키고 있습니다. 기업은 일상적인 사고 대응, 예지 보전, 복잡한 워크플로우의 자동화를 위해, 생성형 AI와 머신러닝 알고리즘 도입을 가속화하고 있어, 인적 개입을 삭감해, 대응 시간을 단축하고 있습니다.
주요 시장 과제
숙련된 전문가 부족은 세계의 정보기술 서비스 관리 시장 확대에 중대한 장벽이 되었습니다. 조직이 디지털 변환을 지원하기 위해 복잡한 서비스 프레임워크를 채택함에 따라 전문 기술적 지식을 가진 인력에 대한 수요가 공급을 능가하고 있습니다.
주요 시장 동향
서비스 관리 원칙이 ESM(엔터프라이즈 서비스 관리)이라고 하는 비 IT 기업 기능으로 확장되는 움직임은 구조적 시장 변화를 보여줍니다. 인사, 법무, 시설 관리 등의 부문이 정보기술 서비스 관리 워크플로우를 채용하여 서비스 제공을 관리하게 됩니다. 티켓 관리, 서비스 카탈로그 및 지식 관리와 같은 확립된 IT 프레임워크를 활용함으로써 조직은 업무 사일로를 해소하고 직원을 위한 서비스 경험을 전사적으로 통일하고 있습니다.
목차
제1장 개요
제2장 조사 방법
제3장 주요 요약
제4장 고객의 목소리
제5장 세계의 정보기술 서비스 관리 시장 전망
시장 규모 및 예측
금액별
시장 점유율 및 예측
도입 형태별(클라우드 및 On-Premise)
용도별(구성 관리, 퍼포먼스 관리, 네트워크 관리, 데이터베이스 관리 시스템)
최종 사용 산업별(은행, 금융 및 보험, 제조업, 정부 및 교육기관, IT 및 통신, 소매업, 여행 및 호스피탈리티, 의료, 기타)
지역별
기업별(2025년)
시장 맵
제6장 북미의 정보기술 서비스 관리 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
북미 : 국가별 분석
미국
캐나다
멕시코
제7장 유럽의 정보기술 서비스 관리 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
유럽 : 국가별 분석
독일
프랑스
영국
이탈리아
스페인
제8장 아시아태평양의 정보기술 서비스 관리 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
아시아태평양 : 국가별 분석
중국
인도
일본
한국
호주
제9장 중동 및 아프리카의 정보기술 서비스 관리 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
중동 및 아프리카 : 국가별 분석
사우디아라비아
아랍에미리트(UAE)
남아프리카
제10장 남미의 정보기술 서비스 관리 시장 전망
시장 규모 및 예측
시장 점유율 및 예측
남미 : 국가별 분석
브라질
콜롬비아
아르헨티나
제11장 시장 역학
성장 촉진요인
과제
제12장 시장 동향과 발전
인수합병
제품 출시
최근 동향
제13장 세계의 정보기술 서비스 관리 시장 : SWOT 분석
제14장 Porter's Five Forces 분석
업계 내 경쟁
신규 진입 가능성
공급자의 힘
고객의 힘
대체품의 위협
제15장 경쟁 구도
ServiceNow
Atlassian
BMC Software
GoTo
Ivanti
Zoho Corporation
Cherwell Software
Freshworks
EasyVista
ManageEngine
제16장 전략적 제안
제17장 기업 소개와 면책사항
JHS
영문 목차
영문목차
The Global Information Technology Service Management Market will grow from USD 6.59 Billion in 2025 to USD 11.22 Billion by 2031 at a 9.27% CAGR. Information Technology Service Management comprises the collective policies, processes, and procedures that organizations employ to design, deliver, and control information technology services throughout their lifecycle.
Market Overview
Forecast Period
2027-2031
Market Size 2025
USD 6.59 Billion
Market Size 2031
USD 11.22 Billion
CAGR 2026-2031
9.27%
Fastest Growing Segment
Cloud
Largest Market
North America
Key Market Drivers
The integration of Artificial Intelligence and automation has emerged as a primary catalyst for the Global Information Technology Service Management Market, fundamentally reshaping how organizations handle service delivery. Enterprises are increasingly deploying generative AI and machine learning algorithms to automate routine incidents, predictive maintenance, and complex workflows, thereby reducing manual intervention and accelerating response times. This technological evolution allows IT teams to shift focus from reactive firefighting to strategic innovation, directly impacting operational velocity.
Key Market Challenges
The scarcity of skilled professionals constitutes a critical impediment to the expansion of the Global Information Technology Service Management Market. As organizations adopt complex service frameworks to support digital transformation, the demand for personnel possessing specialized technical expertise has outpaced supply. Modern platforms require specific knowledge for effective configuration and automation. When companies cannot secure this talent, they often postpone deploying advanced solutions or struggle to utilize their existing investments.
Key Market Trends
The expansion of Service Management principles to non-IT enterprise functions, often termed Enterprise Service Management (ESM), represents a structural market shift where departments such as HR, Legal, and Facilities adopt ITSM workflows to manage service delivery. By leveraging established IT frameworks for ticketing, service catalogs, and knowledge management, organizations are breaking down operational silos and unifying the employee service experience across the entire business.
Key Market Players
ServiceNow
Atlassian
BMC Software
GoTo
Ivanti
Zoho Corporation
Cherwell Software
Freshworks
EasyVista
ManageEngine
Report Scope:
In this report, the Global Information Technology Service Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Information Technology Service Management Market, By Deployment:
Cloud
On-premise
Information Technology Service Management Market, By Application:
Configuration Management
Performance Management
Network Management
Database Management System
Information Technology Service Management Market, By End-user Industry:
BFSI
Manufacturing
Government and Education
IT and Telecommunication
Retail
Travel and Hospitality
Healthcare
Others
Information Technology Service Management Market, By Region:
North America
United States
Canada
Mexico
Europe
France
United Kingdom
Italy
Germany
Spain
Asia Pacific
China
India
Japan
Australia
South Korea
South America
Brazil
Argentina
Colombia
Middle East & Africa
South Africa
Saudi Arabia
UAE
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in the Global Information Technology Service Management Market.
Available Customizations:
Global Information Technology Service Management Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
Company Information
Detailed analysis and profiling of additional market players (up to five).
Table of Contents
1. Product Overview
1.1. Market Definition
1.2. Scope of the Market
1.2.1. Markets Covered
1.2.2. Years Considered for Study
1.2.3. Key Market Segmentations
2. Research Methodology
2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Key Industry Partners
2.4. Major Association and Secondary Sources
2.5. Forecasting Methodology
2.6. Data Triangulation & Validation
2.7. Assumptions and Limitations
3. Executive Summary
3.1. Overview of the Market
3.2. Overview of Key Market Segmentations
3.3. Overview of Key Market Players
3.4. Overview of Key Regions/Countries
3.5. Overview of Market Drivers, Challenges, Trends
4. Voice of Customer
5. Global Information Technology Service Management Market Outlook
5.2.3. By End-user Industry (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Others)
5.2.4. By Region
5.2.5. By Company (2025)
5.3. Market Map
6. North America Information Technology Service Management Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Deployment
6.2.2. By Application
6.2.3. By End-user Industry
6.2.4. By Country
6.3. North America: Country Analysis
6.3.1. United States Information Technology Service Management Market Outlook
6.3.1.1. Market Size & Forecast
6.3.1.1.1. By Value
6.3.1.2. Market Share & Forecast
6.3.1.2.1. By Deployment
6.3.1.2.2. By Application
6.3.1.2.3. By End-user Industry
6.3.2. Canada Information Technology Service Management Market Outlook
6.3.2.1. Market Size & Forecast
6.3.2.1.1. By Value
6.3.2.2. Market Share & Forecast
6.3.2.2.1. By Deployment
6.3.2.2.2. By Application
6.3.2.2.3. By End-user Industry
6.3.3. Mexico Information Technology Service Management Market Outlook
6.3.3.1. Market Size & Forecast
6.3.3.1.1. By Value
6.3.3.2. Market Share & Forecast
6.3.3.2.1. By Deployment
6.3.3.2.2. By Application
6.3.3.2.3. By End-user Industry
7. Europe Information Technology Service Management Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Deployment
7.2.2. By Application
7.2.3. By End-user Industry
7.2.4. By Country
7.3. Europe: Country Analysis
7.3.1. Germany Information Technology Service Management Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Deployment
7.3.1.2.2. By Application
7.3.1.2.3. By End-user Industry
7.3.2. France Information Technology Service Management Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Deployment
7.3.2.2.2. By Application
7.3.2.2.3. By End-user Industry
7.3.3. United Kingdom Information Technology Service Management Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Deployment
7.3.3.2.2. By Application
7.3.3.2.3. By End-user Industry
7.3.4. Italy Information Technology Service Management Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Deployment
7.3.4.2.2. By Application
7.3.4.2.3. By End-user Industry
7.3.5. Spain Information Technology Service Management Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Deployment
7.3.5.2.2. By Application
7.3.5.2.3. By End-user Industry
8. Asia Pacific Information Technology Service Management Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Deployment
8.2.2. By Application
8.2.3. By End-user Industry
8.2.4. By Country
8.3. Asia Pacific: Country Analysis
8.3.1. China Information Technology Service Management Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Deployment
8.3.1.2.2. By Application
8.3.1.2.3. By End-user Industry
8.3.2. India Information Technology Service Management Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Deployment
8.3.2.2.2. By Application
8.3.2.2.3. By End-user Industry
8.3.3. Japan Information Technology Service Management Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Deployment
8.3.3.2.2. By Application
8.3.3.2.3. By End-user Industry
8.3.4. South Korea Information Technology Service Management Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Deployment
8.3.4.2.2. By Application
8.3.4.2.3. By End-user Industry
8.3.5. Australia Information Technology Service Management Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Deployment
8.3.5.2.2. By Application
8.3.5.2.3. By End-user Industry
9. Middle East & Africa Information Technology Service Management Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Deployment
9.2.2. By Application
9.2.3. By End-user Industry
9.2.4. By Country
9.3. Middle East & Africa: Country Analysis
9.3.1. Saudi Arabia Information Technology Service Management Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Deployment
9.3.1.2.2. By Application
9.3.1.2.3. By End-user Industry
9.3.2. UAE Information Technology Service Management Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Deployment
9.3.2.2.2. By Application
9.3.2.2.3. By End-user Industry
9.3.3. South Africa Information Technology Service Management Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Deployment
9.3.3.2.2. By Application
9.3.3.2.3. By End-user Industry
10. South America Information Technology Service Management Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Deployment
10.2.2. By Application
10.2.3. By End-user Industry
10.2.4. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Information Technology Service Management Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Deployment
10.3.1.2.2. By Application
10.3.1.2.3. By End-user Industry
10.3.2. Colombia Information Technology Service Management Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Deployment
10.3.2.2.2. By Application
10.3.2.2.3. By End-user Industry
10.3.3. Argentina Information Technology Service Management Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Deployment
10.3.3.2.2. By Application
10.3.3.2.3. By End-user Industry
11. Market Dynamics
11.1. Drivers
11.2. Challenges
12. Market Trends & Developments
12.1. Merger & Acquisition (If Any)
12.2. Product Launches (If Any)
12.3. Recent Developments
13. Global Information Technology Service Management Market: SWOT Analysis
