한글목차

세계 비즈니스 운영 서비스 시장 전망은 자동차, 에너지 및 유틸리티, 일반 제조업, 석유 및 가스, 소매 시장에서의 기회로 인해 유망합니다. 세계 비즈니스 운영 서비스 시장은 2025-2031년 연평균 복합 성장률(CAGR) 8.9%를 보일 것으로 예측됩니다. 이 시장의 주요 촉진요인은 업무 효율성 및 비용 최적화에 대한 수요 증가, 기술 발전 및 자동화, 핵심 역량 및 전략적 사업 성장에 대한 집중입니다.

• Lucintel의 예측에 따르면 유형별로는 기업 자산관리가 예측 기간 중 가장 높은 성장세를 보일 것으로 예측됩니다.
• 용도별로는 에너지 및 유틸리티가 여전히 가장 큰 부문입니다.
• 지역별로는 APAC 지역이 예측 기간 중 가장 높은 성장세를 보일 것으로 예측됩니다.

비즈니스 운영 서비스 시장의 새로운 동향

세계 비즈니스 운영 서비스 시장은 기업이 경쟁력을 유지하기 위해 새로운 기술, 프로세스, 모델을 채택하면서 빠르게 변화하고 있습니다. 새로운 동향은 효율성, 혁신성, 고객 중심 솔루션에 중점을 두면서 조직의 업무 관리 방식을 형성하고 있습니다.

• 자동화와 AI의 통합: AI와 RPA(로보틱 프로세스 자동화)를 통해 데이터 입력, 고객 지원, 재무 보고 등 반복적인 업무의 효율화를 통해 업무 자동화가 진행되고 있습니다. 이러한 추세는 비용을 절감하고 업무 효율성을 향상시킵니다.
• 클라우드 채택: 클라우드 기반 솔루션은 이제 비즈니스 운영 서비스에 필수적인 요소로 자리 잡았으며, 더 높은 유연성, 확장성, 협업을 가능하게 합니다. 기업은 접근성과 데이터 보안을 강화하기 위해 클라우드로 업무를 이전하고 있습니다.
• 아웃소싱과 오프쇼어링: 기업은 비핵심 업무의 아웃소싱을 계속하고 있으며, 특히 비용 효율적인 솔루션을 제공하는 인도와 같은 국가로 아웃소싱을 진행하고 있습니다. 아웃소싱을 통해 기업은 자사의 핵심 역량에 집중하는 한편, 전문성이 높은 제3자 서비스에 의존할 수 있습니다.
• 데이터베이스 의사결정: 비즈니스 운영에서 데이터 분석의 활용도가 높아짐에 따라 기업은 더 많은 정보에 기반한 의사결정을 내릴 수 있게 되었습니다. 대량의 데이터를 분석함으로써 기업은 프로세스를 최적화하고 고객 경험을 개선하며 성과를 향상시킬 수 있습니다.
• 지속가능성과 친환경 실천: 환경에 대한 인식이 높아지면서 기업은 지속가능한 관행을 도입하고 있습니다. 에너지 소비를 줄이고, 배출량을 줄이고, 규제 요건을 준수하기 위해 환경 친화적인 기술과 솔루션을 업무에 도입하고 있습니다.

이러한 새로운 동향은 자동화를 촉진하고, 데이터베이스 의사결정을 개선하며, 업무 효율성을 향상시킴으로써 전 세계 비즈니스 운영 서비스 시장을 크게 재편하고 있습니다. 클라우드 플랫폼과 AI의 통합은 보다 민첩하고 확장성이 높은 생태계를 구축하여 기업이 시장 수요에 보다 정확하게 대응할 수 있도록 돕고 있습니다. 지속가능성이 핵심 초점이 되고 있으며, 기업은 환경 친화적인 솔루션을 채택해야 하는 상황에 직면해 있습니다.

비즈니스 운영 서비스 시장의 최근 동향

세계 비즈니스 운영 서비스 시장의 최근 동향은 기업이 기술 발전과 경제 상황의 변화에 어떻게 적응하고 있는지를 반영하고 있습니다. 자동화에서 디지털 전환에 이르기까지 상황은 빠르게 진화하고 있으며, 기업은 경쟁에서 살아남기 위해 혁신적인 방법을 채택해야 합니다.

• 로보틱 프로세스 자동화(RPA) 도입: 데이터 처리, 클레임 관리, 고객 응대 등 반복적인 업무를 자동화하기 위해 RPA를 도입하는 기업이 늘고 있습니다. 이를 통해 인적 오류를 줄이고 업무 전반의 효율성을 높일 수 있습니다.
• 클라우드 기반 비즈니스 운영의 성장: 클라우드 기술은 재무, 인사, 고객 서비스 기능에 확장 가능하고, 안전하고 접근하기 쉬운 솔루션을 제공함으로써 비즈니스 운영을 혁신적으로 변화시키고 있습니다. 클라우드 전환은 미국, 중국, 인도를 중심으로 전 세계에서 가속화되고 있습니다.
• 인공지능(AI) 활용 확대: AI는 의사결정 프로세스 최적화, 고객과의 소통 관리, 빅데이터 분석에 활용되고 있습니다. AI가 탑재된 툴은 비즈니스의 생산성과 운영 인텔리전스를 향상시키고 있습니다.
• 신흥 시장으로의 아웃소싱 확대: 선진국 기업은 인건비가 저렴하고 숙련된 인력이 풍부한 인도, 필리핀 등 신흥 시장으로의 업무 위탁을 늘리고 있습니다.
• 지속가능성 중시: 이산화탄소 배출량을 줄이고, 자원을 절약하고, 환경 규제를 준수하기 위해 환경 친화적인 관행을 채택하는 기업이 늘고 있습니다.

이러한 발전은 기업에게 효율성을 높이고 보다 효과적으로 업무를 확장할 수 있는 기회를 제공함으로써 세계 비즈니스 운영 서비스 시장 전망를 형성하고 있습니다. 자동화, 클라우드 배포, AI, 아웃소싱, 지속가능성이 비즈니스 전략에 필수적인 요소로 자리 잡으면서 시장은 크게 성장하고 있으며, 보다 전문적이고 비용 효율적인 솔루션에 대한 문이 열리고 있습니다. 이러한 발전을 통해 기업은 빠르게 변화하는 비즈니스 환경의 요구에 대응하면서 운영의 민첩성을 향상시킬 수 있게 되었습니다.

목차

제1장 개요

제2장 시장 개요

• 배경과 분류
• 공급망

제3장 시장 동향과 예측 분석

• 거시경제 동향과 예측
• 업계 촉진요인과 과제
• PESTLE 분석
• 특허 분석
• 규제 환경

제4장 세계의 비즈니스 오퍼레이션 서비스 시장 : 유형별

• 개요
• 유형별 매력 분석
• 기업 자산관리 : 동향과 예측(2019-2031년)
• 공급망 최적화 : 동향과 예측(2019-2031년)
• 부동산 및 시설 관리 : 동향과 예측(2019-2031년)

제5장 세계의 비즈니스 오퍼레이션 서비스 시장 : 용도별

• 개요
• 용도별 매력 분석
• 자동차 : 동향과 예측(2019-2031년)
• 에너지 및 유틸리티 : 동향과 예측(2019-2031년)
• 일반 제조업 : 동향과 예측(2019-2031년)
• 석유 및 가스 : 동향과 예측(2019-2031년)
• 소매업 : 동향과 예측(2019-2031년)
• 기타 : 동향과 예측(2019-2031년)

제6장 지역 분석

• 개요
• 지역별 세계의 비즈니스 오퍼레이션 서비스 시장

제7장 북미의 비즈니스 오퍼레이션 서비스 시장

• 개요
• 북미의 비즈니스 오퍼레이션 서비스 시장 : 유형별
• 북미의 비즈니스 오퍼레이션 서비스 시장 : 용도별
• 미국의 비즈니스 오퍼레이션 서비스 시장
• 멕시코의 비즈니스 오퍼레이션 서비스 시장
• 캐나다의 비즈니스 오퍼레이션 서비스 시장

제8장 유럽의 비즈니스 오퍼레이션 서비스 시장

• 개요
• 유럽의 비즈니스 오퍼레이션 서비스 시장 : 유형별
• 유럽의 비즈니스 오퍼레이션 서비스 시장 : 용도별
• 독일의 비즈니스 오퍼레이션 서비스 시장
• 프랑스의 비즈니스 오퍼레이션 서비스 시장
• 스페인의 비즈니스 오퍼레이션 서비스 시장
• 이탈리아의 비즈니스 오퍼레이션 서비스 시장
• 영국의 비즈니스 오퍼레이션 서비스 시장

제9장 아시아태평양의 비즈니스 오퍼레이션 서비스 시장

• 개요
• 아시아태평양의 비즈니스 오퍼레이션 서비스 시장 : 유형별
• 아시아태평양의 비즈니스 오퍼레이션 서비스 시장 : 용도별
• 일본의 비즈니스 오퍼레이션 서비스 시장
• 인도의 비즈니스 오퍼레이션 서비스 시장
• 중국의 비즈니스 오퍼레이션 서비스 시장
• 한국의 비즈니스 오퍼레이션 서비스 시장
• 인도네시아의 비즈니스 오퍼레이션 서비스 시장

제10장 기타 지역의 비즈니스 오퍼레이션 서비스 시장

• 개요
• 기타 지역의 비즈니스 오퍼레이션 서비스 시장 : 유형별
• 기타 지역의 비즈니스 오퍼레이션 서비스 시장 : 용도별
• 중동의 비즈니스 오퍼레이션 서비스 시장
• 남미의 비즈니스 오퍼레이션 서비스 시장
• 아프리카의 비즈니스 오퍼레이션 서비스 시장

제11장 경쟁 분석

• 제품 포트폴리오 분석
• 운영 통합
• Porter's Five Forces 분석
  • 경쟁 기업 간 경쟁 관계
  • 바이어의 교섭력
  • 공급 기업의 교섭력
  • 대체품의 위협
  • 신규 진출업체의 위협
• 시장 점유율 분석

제12장 기회와 전략 분석

• 밸류체인 분석
• 성장 기회 분석
  • 유형별 성장 기회
  • 용도별 성장 기회
• 세계 비즈니스 오퍼레이션 서비스 시장의 새로운 동향
• 전략 분석
  • 신제품 개발
  • 인증과 라이선싱
  • 합병, 인수, 계약, 제휴, 합병사업

제13장 밸류체인에서 주요 기업의 기업 개요

• Competitive Analysis
• Capgemini
• Deloitte US
• Bottom Line Strategies
• Accenture
• McKinsey

제14장 부록

• 도표
• 표 리스트
• 조사 방법
• 면책사항
• 저작권
• 약어와 기술 단위
• Lucintel 소개
• 문의

영문목차

The future of the global business operation services market looks promising with opportunities in the automotive, energy and utilities, general manufacturing, oil and gas, and retail markets. The global business operation services market is expected to grow with a CAGR of 8.9% from 2025 to 2031. The major drivers for this market are the increasing demand for operational efficiency and cost optimization, technological advancements and automation, and focus on core competencies and strategic business growth.

• Lucintel forecasts that, within the type category, enterprise asset management is expected to witness the highest growth over the forecast period.
• Within the application category, energy and utilities will remain the largest segment.
• In terms of region, APAC is expected to witness the highest growth over the forecast period.

Emerging Trends in the Business Operation Services Market

The global business operation services market is rapidly transforming with businesses embracing new technologies, processes, and models to stay competitive. Emerging trends are shaping how organizations manage their operations, with a strong focus on efficiency, innovation, and customer-centric solutions.

• Automation and AI Integration: Business operations are becoming increasingly automated, with AI and robotic process automation (RPA) streamlining repetitive tasks like data entry, customer support, and financial reporting. This trend reduces costs and improves operational efficiency.
• Cloud Adoption: Cloud-based solutions are now integral to business operation services, enabling greater flexibility, scalability, and collaboration. Businesses are moving operations to the cloud to enhance accessibility and data security.
• Outsourcing and Offshoring: Companies continue to outsource non-core functions, particularly to countries like India, which offer cost-effective solutions. Outsourcing allows businesses to focus on their core competencies while relying on specialized third-party services.
• Data-Driven Decision Making: The increasing use of data analytics in business operations is enabling companies to make more informed decisions. By analyzing large sets of data, businesses can optimize processes, enhance customer experience, and improve performance.
• Sustainability and Green Practices: Growing environmental awareness is prompting businesses to adopt sustainable practices. Green technologies and solutions are being incorporated into operations to reduce energy consumption, lower emissions, and meet regulatory requirements.

These emerging trends are significantly reshaping the global business operation services market by promoting automation, improving data-driven decision-making, and increasing operational efficiency. The integration of cloud platforms and AI is creating a more agile and scalable ecosystem, enabling businesses to better respond to market demands. Sustainability is becoming a core focus, compelling companies to adopt eco-friendly solutions, thus creating new opportunities for innovation in the sector.

Recent Developments in the Business Operation Services Market

Recent developments in the global business operation services market reflect how businesses are adapting to technological advancements and changing economic conditions. From automation to digital transformation, the landscape is evolving rapidly, pushing businesses to adopt innovative practices to stay competitive.

• Adoption of Robotic Process Automation (RPA): Companies are increasingly implementing RPA to automate repetitive tasks like data processing, claims management, and customer interactions. This reduces human error and increases efficiency across operations.
• Growth of Cloud-Based Business Operations: Cloud technology is transforming business operations by providing scalable, secure, and accessible solutions for finance, human resources, and customer service functions. The shift to the cloud is accelerating globally, especially in the U.S., China, and India.
• Increased Use of Artificial Intelligence (AI): AI is being utilized to optimize decision-making processes, manage customer interactions, and analyze big data. AI-powered tools are enhancing business productivity and operational intelligence.
• Expansion of Outsourcing to Emerging Markets: Companies in developed economies are increasingly outsourcing business operations to emerging markets such as India and the Philippines, where labor costs are lower and skilled talent is abundant.
• Emphasis on Sustainability: Sustainability is becoming a key driver in business operations, with more companies adopting green practices to reduce their carbon footprint, conserve resources, and comply with environmental regulations.

These developments are shaping the future of the global business operation services market by driving efficiencies and offering companies the opportunity to scale their operations more effectively. As automation, cloud adoption, AI, outsourcing, and sustainability become integral parts of business strategies, the market is experiencing significant growth, opening doors for more specialized and cost-effective solutions. These advancements are enabling companies to meet the demands of a rapidly changing business environment while improving their operational agility.

Strategic Growth Opportunities in the Business Operation Services Market

The global business operation services market offers numerous strategic growth opportunities, particularly as companies look to improve efficiency, reduce costs, and stay competitive. These opportunities are centered around advanced technologies, outsourcing models, and customer-centric service innovations.

• Digital Transformation Services: Companies are investing heavily in digital transformation, creating opportunities for service providers that specialize in implementing technologies like AI, automation, and cloud computing to optimize business operations.
• Outsourcing IT and Back-Office Functions: With businesses looking to reduce overhead costs, outsourcing non-core functions such as IT support, accounting, and HR is a growing opportunity for global service providers.
• Customer Experience Management: The demand for improving customer experience through personalized services and data-driven insights is creating opportunities in customer service outsourcing and related operations.
• AI and Data Analytics Solutions: The integration of AI and analytics into business operations is a key growth area. Offering AI-driven insights, process optimization, and decision-making tools presents significant opportunities for service providers.
• Sustainable Operations Consulting: As sustainability becomes a top priority, service providers who can guide businesses toward more eco-friendly and energy-efficient operations stand to benefit, especially with the increasing focus on regulatory compliance.

These growth opportunities are influencing the global business operation services market by driving demand for new technologies and specialized services. Companies that can offer advanced digital transformation services, data-driven solutions, and sustainable business practices are positioning themselves for success in a highly competitive landscape. By aligning with these trends, service providers can meet the evolving needs of modern businesses while driving operational excellence.

Business Operation Services Market Driver and Challenges

The global business operation services market is influenced by several key drivers and challenges that shape its trajectory. These factors include technological innovations, economic shifts, and regulatory pressures, all of which have profound implications for businesses operating in this space.

The factors responsible for driving the business operations service market include:

1. Technological Advancements: Automation, AI, and cloud computing are driving operational efficiencies by reducing human intervention and enhancing data processing capabilities. These technologies allow businesses to streamline their processes and cut costs.

2. Cost Reduction Pressure: Companies continue to seek cost-effective solutions to remain competitive. Outsourcing and automation are key strategies to lower operational costs without compromising service quality.

3. Globalization of Operations: As businesses expand globally, there is an increased demand for integrated business operation services that can support multinational operations and scale efficiently.

4. Focus on Customer Experience: Companies are increasingly focusing on enhancing customer experiences through personalized services, creating demand for operations that can support better customer interactions and insights.

5. Regulatory Compliance: Growing compliance requirements in areas like data protection and sustainability are pushing businesses to adopt specialized services that ensure adherence to global regulations.

Challenges in the business operations service market are:

1. Data Privacy and Security Concerns: With increased reliance on digital platforms and data analytics, businesses face significant challenges in safeguarding sensitive data and protecting privacy.

2. Talent Shortages in Emerging Technologies: The rapid adoption of AI, automation, and cloud services is creating a talent gap in specialized fields, making it harder to find skilled professionals.

3. Economic Uncertainty: Global economic instability, including recessions and trade disruptions, can affect businesses' ability to invest in advanced business operation services.

4. Cultural and Language Barriers: Outsourcing operations to global locations can be hindered by cultural differences and language barriers, which can impact the quality of service and operational efficiency.

5. Integration Issues: The integration of new technologies into existing business processes can be complex and costly, presenting a significant challenge for companies looking to modernize their operations.

The global business operation services market is experiencing dynamic growth driven by technological advancements, cost-cutting pressures, and an increasing focus on customer experience and sustainability. While drivers such as digital transformation and globalization provide significant opportunities for growth, challenges such as data security, talent shortages, and economic uncertainties must be navigated carefully. Companies that can effectively integrate new technologies and address these challenges will be well-positioned to thrive in the evolving business operations services landscape.

List of Business Operation Services Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies business operation services companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the business operation services companies profiled in this report include-

• Capgemini
• Deloitte US
• Bottom Line Strategies
• Accenture
• McKinsey

Business Operation Services Market by Segment

The study includes a forecast for the global business operation services market by type, application, and region.

Business Operation Services Market by Type [Value from 2019 to 2031]:

• Enterprise Asset Management
• Supply Chain Optimization
• Real Estate and Facilities Management

Business Operation Services Market by Application [Value from 2019 to 2031]:

• Automotive
• Energy and Utilities
• General Manufacturing
• Oil and Gas
• Retail
• Others

Business Operation Services Market by Region [Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the Business Operation Services Market

The global business operation services market has seen significant transformations as businesses increasingly embrace outsourcing and automation to enhance efficiency. The market's expansion is driven by demand for streamlined operations, cost savings, and improved flexibility in service delivery. The United States, China, Germany, India, and Japan have all witnessed substantial shifts in how business operations services are structured, especially with the rise of digital transformation and a growing focus on optimizing supply chains, customer experience, and back-office functions.

• United States: In the United States, the business operation services market has become more diversified, with an emphasis on digital transformation and automation. Companies are increasingly outsourcing back-office functions such as accounting, human resources, and IT services to reduce operational costs and increase efficiency. Cloud-based platforms and advanced technologies like artificial intelligence (AI) and machine learning are being integrated to streamline business operations. Additionally, businesses are focusing on enhancing customer experience by leveraging data analytics and adopting customer-centric models. With increasing competition and pressure to reduce costs, U.S. companies are turning to outsourcing to maintain agility and improve productivity.
• China: The Chinese business operation services market is growing rapidly due to the country's expanding digital infrastructure and the government's support for automation and AI adoption. Businesses in China are increasingly outsourcing operations, especially in sectors like manufacturing, IT, and logistics, to take advantage of lower labor costs and access to advanced technology. Additionally, the rise of e-commerce and logistics services has fueled demand for business operations that can scale quickly. Chinese companies are focusing on integrating data analytics, AI, and big data to enhance efficiency and streamline operations, helping them maintain a competitive edge in a fast-evolving market.
• Germany: In Germany, business operation services are highly concentrated around industry-specific solutions. The country's market is being driven by automation, especially in industries such as automotive manufacturing, logistics, and finance. Companies are focusing on outsourcing non-core functions like IT, payroll, and customer service to improve operational efficiency and reduce overhead costs. The push toward digital transformation is strong, with businesses integrating AI, cloud computing, and robotics to optimize processes. Sustainability also plays a crucial role, with German businesses increasingly adopting green practices and technologies in their operations to meet both regulatory standards and consumer demand for sustainability.
• India: India has emerged as a global hub for outsourcing business operation services, particularly in IT and customer service. The country continues to attract investments in the sector due to its skilled workforce, cost competitiveness, and ability to deliver a wide range of services, from finance and accounting to human resources and supply chain management. The rise of digital platforms and cloud-based technologies has enabled Indian service providers to deliver more advanced services like AI-driven analytics and process automation. Additionally, India's focus on infrastructure development, including smart cities and digital ecosystems, is driving innovation in the business operations sector.
• Japan: In Japan, business operation services are evolving in line with the country's focus on efficiency and innovation. Japanese companies are increasingly leveraging automation and AI to handle repetitive tasks in areas like customer support, finance, and procurement. Outsourcing is becoming more prevalent, particularly in sectors like technology, finance, and manufacturing. Japanese firms are also focusing on improving productivity by integrating cloud computing solutions and enhancing their digital ecosystems. Given Japan's aging population, there is a growing emphasis on AI and robotics to offset labor shortages and maintain business continuity, making technology-driven operations a priority.

Features of the Global Business Operation Services Market

• Market Size Estimates: Business operation services market size estimation in terms of value ($B).
• Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.
• Segmentation Analysis: Business operation services market size by type, application, and region in terms of value ($B).
• Regional Analysis: Business operation services market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
• Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the business operation services market.
• Strategic Analysis: This includes M&A, new product development, and competitive landscape of the business operation services market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the business operation services market by type (enterprise asset management, supply chain optimization, and real estate and facilities management), application (automotive, energy and utilities, general manufacturing, oil and gas, retail, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Market Overview

• 2.1 Background and Classifications
• 2.2 Supply Chain

3. Market Trends & Forecast Analysis

• 3.1 Macroeconomic Trends and Forecasts
• 3.2 Industry Drivers and Challenges
• 3.3 PESTLE Analysis
• 3.4 Patent Analysis
• 3.5 Regulatory Environment

4. Global Business Operation Services Market by Type

• 4.1 Overview
• 4.2 Attractiveness Analysis by Type
• 4.3 Enterprise Asset Management: Trends and Forecast (2019-2031)
• 4.4 Supply Chain Optimization: Trends and Forecast (2019-2031)
• 4.5 Real Estate and Facilities Management: Trends and Forecast (2019-2031)

5. Global Business Operation Services Market by Application

• 5.1 Overview
• 5.2 Attractiveness Analysis by Application
• 5.3 Automotive: Trends and Forecast (2019-2031)
• 5.4 Energy and Utilities: Trends and Forecast (2019-2031)
• 5.5 General Manufacturing: Trends and Forecast (2019-2031)
• 5.6 Oil and Gas: Trends and Forecast (2019-2031)
• 5.7 Retail: Trends and Forecast (2019-2031)
• 5.8 Others: Trends and Forecast (2019-2031)

6. Regional Analysis

• 6.1 Overview
• 6.2 Global Business Operation Services Market by Region

7. North American Business Operation Services Market

• 7.1 Overview
• 7.2 North American Business Operation Services Market by Type
• 7.3 North American Business Operation Services Market by Application
• 7.4 United States Business Operation Services Market
• 7.5 Mexican Business Operation Services Market
• 7.6 Canadian Business Operation Services Market

8. European Business Operation Services Market

• 8.1 Overview
• 8.2 European Business Operation Services Market by Type
• 8.3 European Business Operation Services Market by Application
• 8.4 German Business Operation Services Market
• 8.5 French Business Operation Services Market
• 8.6 Spanish Business Operation Services Market
• 8.7 Italian Business Operation Services Market
• 8.8 United Kingdom Business Operation Services Market

9. APAC Business Operation Services Market

• 9.1 Overview
• 9.2 APAC Business Operation Services Market by Type
• 9.3 APAC Business Operation Services Market by Application
• 9.4 Japanese Business Operation Services Market
• 9.5 Indian Business Operation Services Market
• 9.6 Chinese Business Operation Services Market
• 9.7 South Korean Business Operation Services Market
• 9.8 Indonesian Business Operation Services Market

10. ROW Business Operation Services Market

• 10.1 Overview
• 10.2 ROW Business Operation Services Market by Type
• 10.3 ROW Business Operation Services Market by Application
• 10.4 Middle Eastern Business Operation Services Market
• 10.5 South American Business Operation Services Market
• 10.6 African Business Operation Services Market

11. Competitor Analysis

• 11.1 Product Portfolio Analysis
• 11.2 Operational Integration
• 11.3 Porter's Five Forces Analysis
  • Competitive Rivalry
  • Bargaining Power of Buyers
  • Bargaining Power of Suppliers
  • Threat of Substitutes
  • Threat of New Entrants
• 11.4 Market Share Analysis

12. Opportunities & Strategic Analysis

• 12.1 Value Chain Analysis
• 12.2 Growth Opportunity Analysis
  • 12.2.1 Growth Opportunities by Type
  • 12.2.2 Growth Opportunities by Application
• 12.3 Emerging Trends in the Global Business Operation Services Market
• 12.4 Strategic Analysis
  • 12.4.1 New Product Development
  • 12.4.2 Certification and Licensing
  • 12.4.3 Mergers, Acquisitions, Agreements, Collaborations, and Joint Ventures

13. Company Profiles of the Leading Players Across the Value Chain

• 13.1 Competitive Analysis
• 13.2 Capgemini
  • Company Overview
  • Business Operation Services Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.3 Deloitte US
  • Company Overview
  • Business Operation Services Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.4 Bottom Line Strategies
  • Company Overview
  • Business Operation Services Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.5 Accenture
  • Company Overview
  • Business Operation Services Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.6 McKinsey
  • Company Overview
  • Business Operation Services Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing

14. Appendix

• 14.1 List of Figures
• 14.2 List of Tables
• 14.3 Research Methodology
• 14.4 Disclaimer
• 14.5 Copyright
• 14.6 Abbreviations and Technical Units
• 14.7 About Us
• 14.8 Contact Us