BPaaS(Business Process as a Service) 시장 규모, 점유율, 동향 분석 보고서 : 비즈니스 프로세스별, 조직 규모별, 산업별, 지역별, 부문별 예측(2025-2030년)

Business Process as a Service Market Size, Share & Trends Analysis Report By Business Process (Human Resource Management), By Organization Size (SMEs), By Vertical, By Region, And Segment Forecasts, 2025 - 2030

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한글목차

BPaaS(Business Process as a Service) 시장 성장과 동향:

Grand View Research, Inc.의 최신 보고서에 따르면, BPaaS(Business Process as a Service) 세계 시장 규모는 2030년까지 1,543억 달러에 달할 것으로 예상되며, 2025년에서 2030년까지의 CAGR은 10.0 %로 확대될 것으로 추정됩니다.

BPaaS는 시장 출시 시간(TTM)을 단축하고 고객 경험을 향상시킵니다. 또한 회계 및 재무 데이터베이스 관리, 인사 및 자본 관리, 고객 서비스 및 지원 등 다양한 비즈니스 프로세스의 시작부터 끝까지를 제공합니다. 이러한 플랫폼은 자본 지출을 최적화하고 비즈니스 프로세스의 다양한 단계에서 필요한 운영 비용을 추정하는 데 도움이 됩니다.

2025년 BPaaS(Business Process as a Service) 시장에서 회계 및 재무 부문이 가장 큰 비중을 차지했습니다. 클라우드 솔루션의 채택이 증가함에 따라 회계 및 재무에 대한 관심이 증가하고 있으며, 이를 통해 시스템에서 효율성을 달성하고 비용의 균형을 맞출 수 있게 되었습니다. 조직은 대기업이 시장을 독점할 것으로 예상됩니다. 이들 기업은 주로 효율성을 높이는 데 도움이 되는 시스템화된 비즈니스 운영에 관여하고 있습니다. 이들은 다양한 비즈니스 프로세스를 관리하고, 운영 비용을 절감하고, 총소유비용(TCO)을 절감할 수 있는 전문 팀과 리소스를 보유하고 있으며, 이러한 BPaaS의 장점으로 인해 중소기업의 이용이 확대되고 있습니다.

BFSI 애플리케이션 부문은 2025년 가장 큰 시장 점유율을 차지할 것으로 예상됩니다. 이러한 성장의 배경에는 수익 성장, 수익률 개선, 현금 흐름 확대를 위해 재무 프로세스의 균형과 최적화에 대한 요구가 증가하고 있기 때문입니다.

BPaaS(Business Process as a Service) 시장 보고서 하이라이트

• 세계 BPaaS 시장은 2024년 855억 달러로 2025년부터 2030년까지 연평균 10.0%의 성장률을 기록할 것으로 예상됩니다.
• 2023년 대기업 부문이 가장 큰 매출 비중을 차지했습니다.
• 고객 서비스 및 지원 부문은 2025년부터 2030년까지 가장 빠른 CAGR을 기록할 것으로 예상됩니다.
• 북미 BPaaS 시장은 2023년 43.9%의 가장 큰 매출 점유율을 차지했습니다.

목차

제1장 조사 방법과 범위

제2장 주요 요약

제3장 BPaaS(Business Process as a Service) 시장 변수, 동향, 범위

• 시장 계통 전망
• 시장 역학
  • 시장 성장 촉진요인 분석
  • 시장 성장 억제요인 분석
  • 업계 과제
• BPaaS(Business Process as a Service) 시장 분석 툴
  • 업계 분석 - Porter's Five Forces 분석
  • PESTEL 분석

제4장 BPaaS(Business Process as a Service) 시장 : 비즈니스 프로세스 추정·동향 분석

• 부문 대시보드
• BPaaS(Business Process as a Service) 시장 : 비즈니스 프로세스 변동 분석, 2023년 및 2030년
• 인사 관리(HRM)
• 회계와 재무
• 세일즈 및 마케팅
• 고객 서비스와 서포트
• 조달과 공급망 관리
• 오퍼레이션
• 기타(법무·연구개발)

제5장 BPaaS(Business Process as a Service) 시장 : 조직 규모 추정·동향 분석

• 부문 대시보드
• BPaaS(Business Process as a Service) 시장 : 조직 규모 변동 분석, 2023년 및 2030년
• 중소기업
• 대기업

제6장 BPaaS(Business Process as a Service) 시장 : 용도 추정·동향 분석

• 부문 대시보드
• BPaaS(Business Process as a Service) 시장 : 용도 변동 분석, 2023년 및 2030년
• BFSI
• 통신·IT
• 제조업
• E-Commerce와 소매
• 헬스케어
• 정부
• 기타(법무·연구개발)

제7장 BPaaS(Business Process as a Service) 시장 : 지역 추정·동향 분석

• BPaaS(Business Process as a Service) 시장 점유율, 지역별, 2023년 및 2030년
• 북미
  • 미국
  • 캐나다
  • 멕시코
• 유럽
  • 영국
  • 독일
  • 프랑스
• 아시아태평양
  • 중국
  • 일본
  • 인도
  • 한국
  • 호주
• 라틴아메리카
  • 브라질
• 중동 및 아프리카
  • 사우디아라비아
  • 아랍에미리트
  • 남아프리카공화국

제8장 경쟁 상황

• 주요 시장 진출 기업의 최근 동향과 영향 분석
• 기업 분류
• 기업 히트맵 분석
• 기업 개요
  • Accenture
  • Capgemini
  • Cognizant
  • DXC Technology Company
  • ExlService Holdings, Inc.
  • Fujitsu
  • Genpact
  • HCL Technologies Limited
  • IBM
  • Infosys Limited
  • NTT DATA Group Corporation
  • Sutherland
  • TATA Consultancy Services Limited
  • Tech Mahindra

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영문 목차

영문목차

Business Process as a Service Market Growth & Trends:

The global business process as a service market size is estimated to reach USD 154.3 billion by 2030, expanding at a CAGR of 10.0% from 2025 to 2030, according to a new report by Grand View Research, Inc. BPaaS ensures faster time to market (TTM) and enhanced customer experience. It also offers start-to-end provision for various business processes such as managing accounting and finance databases, human resource and capital management, and customer services and support. These platforms help in optimizing capital expenditures and estimating operational expenses required at various stages of the business process.

Accounting and finance is expected to hold the largest share in the business process as a service market in 2025. Owing to the rising adoption of cloud solutions, focus on accounting and finance has increased so as to achieve proficiencies and rebalance expenses on the system. Large enterprises are expected to dominate the market by way of organization. These enterprises are mainly involved in systematic business operations as it helps increase efficiency. They have dedicated teams and resources to manage various business processes, ensure operational costs are reduced, and work toward bringing down the total cost of ownership. These benefits of BPaaS are also attracting small and medium enterprises to increase uptake.

The BFSI application segment is expected to hold the largest market share in 2025. This growth is attributed to rising the need to balance and optimize financial processes that help deliver revenue growth, improve margins, and expand cash flow.

Business Process as a Service Market Report Highlights:

• The global BPaaS market accounted for USD 85.5 billion in 2024 and is expected to expand at a CAGR of 10.0% from 2025 to 2030
• The large enterprise segment accounted for the largest revenue share in 2023
• The customer service and support segment is anticipated to experience the fastest CAGR from 2025 to 2030
• North America BPaaS market held the largest revenue share of 43.9% in 2023.
• Key players include Cognizant, Capgemini, TCS, Wipro, Genpact, Fujitsu, Accenture, and EXL.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Research Methodology
  • 1.2.1. Information Procurement
• 1.3. Information or Data Analysis
• 1.4. Methodology
• 1.5. Research Scope and Assumptions
• 1.6. Market Formulation & Data Visualization
• 1.7. Country Based Segment Share Calculation
• 1.8. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Business Process as a Service (BPaaS) Market Variables, Trends, & Scope

• 3.1. Market Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Drivers Analysis
  • 3.2.2. Market Restraints Analysis
  • 3.2.3. Industry Challenge
• 3.3. Business Process as a Service (BPaaS) Market Analysis Tools
  • 3.3.1. Industry Analysis - Porter's
    • 3.3.1.1. Bargaining power of the suppliers
    • 3.3.1.2. Bargaining power of the buyers
    • 3.3.1.3. Threats of substitution
    • 3.3.1.4. Threats from new entrants
    • 3.3.1.5. Competitive rivalry
  • 3.3.2. PESTEL Analysis

Chapter 4. Business Process as a Service (BPaaS) Market: Business Process Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Business Process as a Service (BPaaS) Market: Business Process Movement Analysis, 2023 & 2030 (USD Million)
• 4.3. Human Resource Management (HRM)
  • 4.3.1. Human Resource Management (HRM) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.4. Accounting and Finance
  • 4.4.1. Accounting and Finance Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.5. Sales & Marketing
  • 4.5.1. Sales & Marketing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.6. Customer Service and Support
  • 4.6.1. Customer Service and Support Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.7. Procurement & Supply Chain Management
  • 4.7.1. Procurement & Supply Chain Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.8. Operations
  • 4.8.1. Operations Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.9. Others (Legal and R&D)
  • 4.9.1. Other Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Business Process as a Service (BPaaS) Market: Organization Size Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Business Process as a Service (BPaaS) Market: Organization Size Movement Analysis, 2023 & 2030 (USD Million)
• 5.3. Small and Medium Enterprises
  • 5.3.1. Small and Medium Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.4. Large Enterprises
  • 5.4.1. Large Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Business Process as a Service (BPaaS) Market: Application Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Business Process as a Service (BPaaS) Market: Application Movement Analysis, 2023 & 2030 (USD Million)
• 6.3. BFSI
  • 6.3.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.4. Telecom & IT
  • 6.4.1. Telecom & IT Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.5. Manufacturing
  • 6.5.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.6. E-commerce & Retail
  • 6.6.1. E-commerce & Retail Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.7. Healthcare
  • 6.7.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.8. Government
  • 6.8.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.9. Others (Legal and R&D)
  • 6.9.1. Other Applications Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Business Process as a Service (BPaaS) Market: Regional Estimates & Trend Analysis

• 7.1. Business Process as a Service (BPaaS) Market Share, By Region, 2023 & 2030 (USD Million)
• 7.2. North America
  • 7.2.1. North America Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.2.2. U.S.
    • 7.2.2.1. U.S. Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.2.3. Canada
    • 7.2.3.1. Canada Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.2.4. Mexico
    • 7.2.4.1. Mexico Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.3. Europe
  • 7.3.1. Europe Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.3.2. UK
    • 7.3.2.1. UK Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.3.3. Germany
    • 7.3.3.1. Germany Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.3.4. France
    • 7.3.4.1. France Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.4. Asia Pacific
  • 7.4.1. Asia Pacific Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.2. China
    • 7.4.2.1. China Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.3. Japan
    • 7.4.3.1. Japan Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.4. India
    • 7.4.4.1. India Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.5. South Korea
    • 7.4.5.1. South Korea Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.6. Australia
    • 7.4.6.1. Australia Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.5. Latin America
  • 7.5.1. Latin America Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5.2. Brazil
    • 7.5.2.1. Brazil Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.6. Middle East and Africa
  • 7.6.1. Middle East and Africa Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6.2. Saudi Arabia
    • 7.6.2.1. Saudi Arabia Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6.3. UAE
    • 7.6.3.1. UAE Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6.4. South Africa
    • 7.6.4.1. South Africa Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Competitive Landscape

• 8.1. Recent Developments & Impact Analysis by Key Market Participants
• 8.2. Company Categorization
• 8.3. Company Heat Map Analysis
• 8.4. Company Profiles
  • 8.4.1. Accenture
    • 8.4.1.1. Participant's Overview
    • 8.4.1.2. Financial Performance
    • 8.4.1.3. Product Benchmarking
    • 8.4.1.4. Recent Developments/ Strategic Initiatives
  • 8.4.2. Capgemini
    • 8.4.2.1. Participant's Overview
    • 8.4.2.2. Financial Performance
    • 8.4.2.3. Product Benchmarking
    • 8.4.2.4. Recent Developments/ Strategic Initiatives
  • 8.4.3. Cognizant
    • 8.4.3.1. Participant's Overview
    • 8.4.3.2. Financial Performance
    • 8.4.3.3. Product Benchmarking
    • 8.4.3.4. Recent Developments/ Strategic Initiatives
  • 8.4.4. DXC Technology Company
    • 8.4.4.1. Participant's Overview
    • 8.4.4.2. Financial Performance
    • 8.4.4.3. Product Benchmarking
    • 8.4.4.4. Recent Developments/ Strategic Initiatives
  • 8.4.5. ExlService Holdings, Inc.
    • 8.4.5.1. Participant's Overview
    • 8.4.5.2. Financial Performance
    • 8.4.5.3. Product Benchmarking
    • 8.4.5.4. Recent Developments/ Strategic Initiatives
  • 8.4.6. Fujitsu
    • 8.4.6.1. Participant's Overview
    • 8.4.6.2. Financial Performance
    • 8.4.6.3. Product Benchmarking
    • 8.4.6.4. Recent Developments/ Strategic Initiatives
  • 8.4.7. Genpact
    • 8.4.7.1. Participant's Overview
    • 8.4.7.2. Financial Performance
    • 8.4.7.3. Product Benchmarking
    • 8.4.7.4. Recent Developments/ Strategic Initiatives
  • 8.4.8. HCL Technologies Limited
    • 8.4.8.1. Participant's Overview
    • 8.4.8.2. Financial Performance
    • 8.4.8.3. Product Benchmarking
    • 8.4.8.4. Recent Developments/ Strategic Initiatives
  • 8.4.9. IBM
    • 8.4.9.1. Participant's Overview
    • 8.4.9.2. Financial Performance
    • 8.4.9.3. Product Benchmarking
    • 8.4.9.4. Recent Developments/ Strategic Initiatives
  • 8.4.10. Infosys Limited
    • 8.4.10.1. Participant's Overview
    • 8.4.10.2. Financial Performance
    • 8.4.10.3. Product Benchmarking
    • 8.4.10.4. Recent Developments/ Strategic Initiatives
  • 8.4.11. NTT DATA Group Corporation
    • 8.4.11.1. Participant's Overview
    • 8.4.11.2. Financial Performance
    • 8.4.11.3. Product Benchmarking
    • 8.4.11.4. Recent Developments/ Strategic Initiatives
  • 8.4.12. Sutherland
    • 8.4.12.1. Participant's Overview
    • 8.4.12.2. Financial Performance
    • 8.4.12.3. Product Benchmarking
    • 8.4.12.4. Recent Developments/ Strategic Initiatives
  • 8.4.13. TATA Consultancy Services Limited
    • 8.4.13.1. Participant's Overview
    • 8.4.13.2. Financial Performance
    • 8.4.13.3. Product Benchmarking
    • 8.4.13.4. Recent Developments/ Strategic Initiatives
  • 8.4.14. Tech Mahindra
    • 8.4.14.1. Participant's Overview
    • 8.4.14.2. Financial Performance
    • 8.4.14.3. Product Benchmarking
    • 8.4.14.4. Recent Developments/ Strategic Initiatives

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