세계의 BPaaS 시장 규모 조사 및 예측 : 비즈니스 프로세스별, 조직 규모별, 업계별, 지역별 예측(2025-2035년)
Global BPaaS Market Size study & Forecast, by Business Process (Human Resource Management) by Organization Size (SMEs) by Vertical and Regional Forecasts 2025-2035
상품코드:1833376
리서치사:Bizwit Research & Consulting LLP
발행일:2025년 10월
페이지 정보:영문 285 Pages
라이선스 & 가격 (부가세 별도)
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한글목차
세계의 BPaaS 시장 규모는 2024년에 약 855억 달러로 평가되었고, 예측 기간 2025-2035년에는 10.00% 이상의 성장률을 나타낼 것으로 전망되고 있습니다.
Business Process as a Service(BPaaS)는 기업이 인사, 재무, 조달, 산업별 워크플로우 등 표준화된 업무를 외부 위탁할 수 있는 클라우드 기반 제공 모델입니다. BPaaS는 자동화, 인공지능, 분석을 비즈니스 프로세스에 통합하여 기업 비용 절감, 민첩성 향상, 업무 효율성 개선을 지원합니다. 디지털 전환 수요가 증가하고, 유연한 비즈니스 프로세스 외부 위탁의 필요성, 업계 전반에 걸친 클라우드 기술의 보급이 주로 시장을 견인하고 있습니다. 기업이 비중핵 기능을 간소화하기 위해 확장 가능한 종량 과금 모델을 추구하는 동안 BPaaS는 비즈니스의 현대화를 실현하는 중요한 수단으로 부상하고 있습니다.
비용 최적화와 운영 확장성에 중점을 두어 BPaaS 솔루션에 대한 수요가 가속화되고 있습니다. 특히 중소기업에서는 BPaaS를 활용하여 대규모 설비투자를 하지 않고 엔터프라이즈급 프로세스 자동화를 실현하고 있습니다. 업계 조사 결과에 따르면 BPaaS 모델을 채택한 기업은 업무 오버헤드를 대폭 줄이고 직원 생산성을 크게 향상시켰습니다고 보고했습니다. 또한 AI 주도 워크플로우, RPA(Robotic Process Automation), 애널리틱스를 BPaaS 솔루션에 도입하는 움직임이 활발해지고 있어 기업은 트랜잭션의 효율화에서 전략적 가치 창출로 이동할 수 있습니다. 그러나 데이터 보안 문제와 레거시 시스템 간의 통합 문제는 2025년부터 2035년 사이의 예측 기간 동안 특정 업계의 채택을 방해할 수 있습니다.
이 보고서에 포함된 상세한 부문와 하위 부문은 다음과 같습니다.
목차
제1장 세계의 BPaaS 시장 : 조사 범위와 조사 방법
조사 목적
조사 방법
예측 모델
데스크 조사
하향식 및 상향식 접근
조사 속성
조사 범위
시장 정의
시장 세분화
조사 전제조건
포함과 제외
제한 사항
조사 대상 연도
제2장 주요 요약
CEO/CXO의 입장
전략적인사이트
ESG 분석
주요 조사 결과
제3장 세계의 BPaaS 시장 동인 분석
세계의 BPaaS 시장을 형성하는 시장 동인(2024-2035년)
성장 촉진요인
디지털 변혁 수요 증가
유연한 비즈니스 프로세스 외부 위탁의 필요성
성장 억제요인
데이터 보안에 대한 우려
기회
클라우드 기술의 보급
제4장 세계의 BPaaS 업계 분석
Porter's Five Forces 모델
구매자의 협상력
공급자의 협상력
신규 참가업체의 위협
대체품의 위협
경쟁 기업 간 경쟁 관계
Porter's Five Forces 예측 모델(2024-2035년)
PESTEL 분석
정치
경제
사회
기술
환경
법률
주요 투자 기회
주요 성공 전략(2025)
시장 점유율 분석(2024-2025년)
세계의 가격 분석과 동향(2025년)
애널리스트의 권고와 결론
제5장 세계의 BPaaS 시장 규모와 예측 : 비즈니스 프로세스별(2025-2035년)
시장 개요
세계의 BPaaS 시장 성능 - 잠재적 분석(2025)
인사 관리
제6장 세계의 BPaaS 시장 규모와 예측 : 조직규모별(2025-2035년)
시장 개요
세계의 BPaaS 시장 성능 - 잠재적 분석(2025)
중소기업
대기업
제7장 세계의 BPaaS 시장 규모와 예측 : 업계별(2025-2035년)
시장 개요
세계의 BPaaS 시장 성능 - 잠재적 분석(2025)
BFSI
헬스케어
IT 및 통신
소매 및 전자상거래
제조
정부
기타
제8장 세계의 BPaaS 시장 규모와 예측 : 지역별(2025-2035년)
성장 지역 시장 현황
주요 선진국 및 신흥국
북미
미국
캐나다
유럽
영국
독일
프랑스
스페인
이탈리아
기타 유럽
아시아태평양
중국
인도
일본
호주
한국
기타 아시아태평양
라틴아메리카
브라질
멕시코
중동 및 아프리카
아랍에미리트(UAE)
사우디아라비아(KSA)
남아프리카
제9장 경쟁 정보
주요 시장 전략
Accenture Plc
기업 개요
주요 경영진
기업 개요
재무실적(데이터의 이용가능성에 따라 다름)
제품/서비스 포트
최근 개발
시장 전략
SWOT 분석
IBM Corporation
Wipro Limited
Capgemini SE
Cognizant Technology Solutions Corporation
Tata Consultancy Services Limited
Fujitsu Ltd.
Oracle Corporation
Genpact Limited
Infosys Limited
SAP SE
DXC Technology Company
HCL Technologies Limited
Tech Mahindra Limited
Conduent Incorporated
KTH
영문 목차
영문목차
The Global BPaaS Market is valued approximately at USD 85.5 billion in 2024 and is anticipated to grow with a growth rate of more than 10.00% over the forecast period 2025-2035. Business Process as a Service (BPaaS) is a cloud-based delivery model that enables enterprises to outsource standardized business operations such as HR, finance, procurement, and industry-specific workflows. BPaaS integrates automation, artificial intelligence, and analytics into business processes, helping organizations reduce costs, boost agility, and improve operational efficiency. The market is primarily being driven by the escalating demand for digital transformation, the need for flexible business process outsourcing, and the widespread adoption of cloud technologies across industries. As organizations seek scalable, pay-as-you-go models to streamline their non-core functions, BPaaS has emerged as a critical enabler of business modernization.
The growing emphasis on cost optimization and operational scalability has accelerated the demand for BPaaS solutions. Organizations, particularly SMEs, are leveraging BPaaS to gain access to enterprise-grade process automation without the need for large upfront capital expenditures. According to industry findings, enterprises adopting BPaaS models report significant reductions in operational overhead and measurable gains in workforce productivity. Furthermore, the growing incorporation of AI-driven workflows, robotic process automation (RPA), and analytics into BPaaS solutions is enhancing their appeal, allowing organizations to shift from transactional efficiency to strategic value creation. However, data security concerns and integration challenges across legacy systems may hinder adoption in certain industries over the forecast horizon of 2025-2035.
The detailed segments and sub-segments included in the report are:
By Business Process:
Human Resource Management
By Organization Size:
SMEs
Large Enterprises
By Vertical:
BFSI
Healthcare
IT & Telecom
Retail & E-commerce
Manufacturing
Government
Others
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
Rest of Europe
Asia Pacific
China
India
Japan
Australia
South Korea
Rest of Asia Pacific
Latin America
Brazil
Mexico
Middle East & Africa
UAE
Saudi Arabia
South Africa
Rest of Middle East & Africa
SMEs are Expected to Dominate the Market
Small and medium-sized enterprises are projected to hold a dominant position in the BPaaS market, primarily because these organizations seek flexible and cost-effective solutions to optimize business processes without heavy capital investment. SMEs benefit significantly from BPaaS by accessing advanced automation, AI-enabled workflows, and scalable delivery models that were traditionally only affordable to larger corporations. As digital adoption among SMEs continues to accelerate, their reliance on cloud-native business process solutions is expected to intensify, ensuring that this segment remains at the forefront of market growth throughout the forecast period.
Human Resource Management Leads in Revenue Contribution
When segmented by business process, Human Resource Management (HRM) represents the largest revenue-generating segment within the BPaaS market. Enterprises across industries are increasingly outsourcing HR-related functions such as payroll, benefits administration, recruitment, and performance management through BPaaS platforms. The integration of AI and analytics into HR processes further enhances workforce efficiency, improves employee engagement, and reduces administrative burden. While HRM dominates in terms of revenue, other vertical-specific processes such as finance and supply chain management are gaining traction, indicating that the market is poised for diversification and expansion in the coming years.
The key regions considered for the Global BPaaS Market study include Asia Pacific, North America, Europe, Latin America, and the Middle East & Africa. North America commanded the largest market share in 2025, attributed to its early adoption of cloud technologies, presence of leading service providers, and strong demand for digital business transformation. Europe follows as a significant region, supported by stringent regulatory frameworks and increased cloud outsourcing by enterprises seeking compliance-driven solutions. Asia Pacific is expected to be the fastest-growing market, driven by rapid industrialization, rising digital adoption in SMEs, and expanding IT outsourcing hubs in countries like India and China. Meanwhile, Latin America and the Middle East & Africa are gradually gaining momentum as enterprises in these regions shift toward cloud-based service delivery models to enhance competitiveness.
Major market players included in this report are:
Accenture Plc
IBM Corporation
Wipro Limited
Capgemini SE
Cognizant Technology Solutions Corporation
Tata Consultancy Services Limited
Fujitsu Ltd.
Oracle Corporation
Genpact Limited
Infosys Limited
SAP SE
DXC Technology Company
HCL Technologies Limited
Tech Mahindra Limited
Conduent Incorporated
Global BPaaS Market Report Scope:
Historical Data - 2023, 2024
Base Year for Estimation - 2024
Forecast period - 2025-2035
Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
Customization Scope - Free report customization (equivalent to up to 8 analysts' working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:
Key Takeaways:
Market Estimates & Forecast for 10 years from 2025 to 2035.
Annualized revenues and regional-level analysis for each market segment.
Detailed analysis of the geographical landscape with country-level analysis of major regions.
Competitive landscape with information on major players in the market.
Analysis of key business strategies and recommendations on future market approach.
Analysis of the competitive structure of the market.
Demand side and supply side analysis of the market.
Table of Contents
Chapter 1. Global BPaaS Market Report Scope & Methodology
1.1. Research Objective
1.2. Research Methodology
1.2.1. Forecast Model
1.2.2. Desk Research
1.2.3. Top Down and Bottom-Up Approach
1.3. Research Attributes
1.4. Scope of the Study
1.4.1. Market Definition
1.4.2. Market Segmentation
1.5. Research Assumption
1.5.1. Inclusion & Exclusion
1.5.2. Limitations
1.5.3. Years Considered for the Study
Chapter 2. Executive Summary
2.1. CEO/CXO Standpoint
2.2. Strategic Insights
2.3. ESG Analysis
2.4. key Findings
Chapter 3. Global BPaaS Market Forces Analysis
3.1. Market Forces Shaping The Global BPaaS Market (2024-2035)
3.2. Drivers
3.2.1. escalating demand for digital transformation
3.2.2. need for flexible business process outsourcing
3.3. Restraints
3.3.1. data security concerns
3.4. Opportunities
3.4.1. widespread adoption of cloud technologies
Chapter 4. Global BPaaS Industry Analysis
4.1. Porter's 5 Forces Model
4.1.1. Bargaining Power of Buyer
4.1.2. Bargaining Power of Supplier
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Porter's 5 Force Forecast Model (2024-2035)
4.3. PESTEL Analysis
4.3.1. Political
4.3.2. Economical
4.3.3. Social
4.3.4. Technological
4.3.5. Environmental
4.3.6. Legal
4.4. Top Investment Opportunities
4.5. Top Winning Strategies (2025)
4.6. Market Share Analysis (2024-2025)
4.7. Global Pricing Analysis And Trends 2025
4.8. Analyst Recommendation & Conclusion
Chapter 5. Global BPaaS Market Size & Forecasts by Business Process 2025-2035
5.1. Market Overview
5.2. Global BPaaS Market Performance - Potential Analysis (2025)
5.3. Human Resource Management
5.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.3.2. Market size analysis, by region, 2025-2035
Chapter 6. Global BPaaS Market Size & Forecasts by Organization Size 2025-2035
6.1. Market Overview
6.2. Global BPaaS Market Performance - Potential Analysis (2025)
6.3. SMEs
6.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.3.2. Market size analysis, by region, 2025-2035
6.4. Large Enterprises
6.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.4.2. Market size analysis, by region, 2025-2035
Chapter 7. Global BPaaS Market Size & Forecasts by Vertical 2025-2035
7.1. Market Overview
7.2. Global BPaaS Market Performance - Potential Analysis (2025)
7.3. BFSI
7.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.3.2. Market size analysis, by region, 2025-2035
7.4. Healthcare
7.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.4.2. Market size analysis, by region, 2025-2035
7.5. IT & Telecom
7.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.5.2. Market size analysis, by region, 2025-2035
7.6. Retail & E-commerce
7.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.6.2. Market size analysis, by region, 2025-2035
7.7. Manufacturing
7.7.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.7.2. Market size analysis, by region, 2025-2035
7.8. Government
7.8.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.8.2. Market size analysis, by region, 2025-2035
7.9. Others
7.9.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.9.2. Market size analysis, by region, 2025-2035
Chapter 8. Global BPaaS Market Size & Forecasts by Region 2025-2035
