한글목차

BPaaS 시장 규모는 2023년 633억 달러로 평가되었고, 예측 기간 동안 8.0%의 연평균 복합 성장률(CAGR)로 성장을 지속할 전망이며, 2028년에는 922억 달러 규모로 성장할 것으로 예측됩니다.

조직이 유연성 및 확장성을 점점 더 우선시하고 있는 가운데 BPaaS는 전략적 인에이블러로 등장하여 진화하는 시장 역학에 적응하여 지속가능한 성장을 달성할 수 있게 합니다. BPaaS 모델의 유연성 및 확장성을 통해 기업은 변화하는 시장 역학에 적응하고 그에 따라 사업을 확장할 수 있습니다.

비즈니스 프로세스별로는 조달, 공급망 관리, 운영 부서가 예측 기간 중 두 번째로 높은 CAGR을 나타낼 전망입니다. BPaaS 시장은 클라우드 기반 솔루션으로 빠르게 변모하고 있습니다. 이러한 비즈니스 프로세스는 공급망의 수명 주기 전반에 걸쳐 종단 간 지원을 제공함으로써 전통적인 관행에 혁명을 가져다줍니다. 조달, 소싱부터 재고 관리, 물류 및 정착에 이르기까지 BPaaS 플랫폼은 확장 가능하고 사용자 정의 가능한 도구를 제공합니다. 이러한 솔루션은 AI, 머신러닝, 예측 분석 등 최첨단 웨이 기술을 활용하여 재고 수준 최적화, 공급업체와의 관계 합리화, 업무 효율성 향상을 가능하게 합니다. 공급망 데이터를 실시간으로 시각화함으로써 민첩한 의사 결정이 가능하며 시장 변동과 고객의 요구에 신속하게 대응할 수 있습니다. 또한 BPaaS 제공업체는 유연한 배포 모델을 제공하므로 기업은 자본 지출을 줄이면서 업무를 원활하게 확장할 수 있습니다. 조달, 공급망 및 운영에 BPaaS를 도입함으로써 기업은 비용 효율성 개선, 위험 완화, 계속 진화하는 시장에서 혁신 추진 능력을 통해 경쟁 우위를 확보할 수 있습니다.

산업별로는 헬스케어 및 생명과학 부문이 2023년에 두 번째로 높은 CAGR을 나타냈습니다. 이 부서는 프로세스를 최적화하고 환자 관리를 강화하기 위한 혁신적인 솔루션을 찾고 있기 때문에 큰 성장을 보여주었습니다. BPaaS는 의료 서비스 제공업체, 제약 회사 및 연구 기관을 위한 맞춤형 서비스를 제공하여 관리 업무를 효율화하고 환자 데이터를 안전하게 관리하며 규제 요건을 효과적으로 준수할 수 있습니다. 클라우드 기반 플랫폼을 활용함으로써 BPaaS는 의료 전문가 간의 협업을 강화하고 원격 환자 모니터링을 용이하게 하며 임상시험을 가속화합니다. 또한 BPaaS 솔루션은 첨단 분석 및 인공지능을 활용하여 방대한 건강 관리 데이터에서 인사이트를 끌어내고 궁극적으로 진단 개선, 개인화 치료 및 환자 결과 개선을 초래합니다.

지역별로는 북미가 예측 기간 동안 최대 시장 점유율을 차지할 것으로 보입니다. BPaaS는 워크플로우 자동화, 민첩성 향상, 다양한 산업의 비용 절감을 통해 북미 시장을 재구성하고 있습니다. 북미 BPaaS 산업의 영향은 건강 관리, 금융, 제조, 소매 등의 분야에서 두드러집니다. 새로운 고용 기회를 창출하는 한편, BPaaS는 IBM, Oracle, SAP와 같은 대기업 간의 경쟁을 격화시키고 혁신 및 더 나은 가격을 추진하고 있습니다. 보안에 대한 우려는 근본적이며 공급자의 신중한 선택과 견고한 조치가 필요합니다. 중소기업은 클라우드 컴퓨팅과 AI의 대두도 도와주고, 저렴한 가격과 사용의 용이성으로부터 BPaaS를 채용하는 케이스가 늘고 있습니다. 전반적으로 BPaaS는 북미의 생산성 향상, 고용 창출, 경제 성장에 기여하고 있습니다.

이 보고서는 세계의 BPaaS 시장을 조사했으며, 시장 개요, 시장 영향요인 및 시장 기회 분석, 기술 및 특허 동향, 법 규제 환경, 사례 연구, 시장 규모 추이 및 예측, 각종 구분 및 지역별의 상세 분석, 경쟁 구도, 주요 기업 프로파일 등을 정리했습니다.

목차

제1장 서론

제2장 조사 방법

제3장 주요 요약

제4장 중요 인사이트

제5장 시장 개요 및 산업 동향

• 시장 역학
  • 성장 촉진요인
  • 억제요인
  • 기회
  • 과제
• 사례 연구 분석
• 밸류체인 분석
• 에코시스템
• 기술 분석
• 가격 분석
• 특허 분석
• Porter's Five Forces 분석
• 규제 상황
• 고객의 비즈니스에 영향을 미치는 동향 및 혁신
• 주요 이해관계자 및 구매 기준
• 비즈니스 모델 분석
• 투자 및 자금조달 시나리오
• 주요 회의 및 이벤트

제6장 BPaaS 시장 : 비즈니스 프로세스별

• 인적 자원 관리
  • 급여 계산 처리
  • 종업원의 신인 연수
  • 복리후생 관리
  • 기타
• 회계 및 금융
  • 임베디드 금 계정
  • 총계정 원장
  • 재무보고
  • 기타
• 판매 및 마케팅
  • 리드 제너레이션 서비스
  • 고객관계 관리(CRM) 서비스
  • 기타
• 고객 서비스 및 지원
  • 콜센터 업무
  • 헬프 데스크 서포트
  • 티켓 관리
  • 기타
• 조달, 공급망 관리 및 운영
  • 벤더 관리
  • 주문서 처리
  • 재고 최적화
  • 유통 및 물류
  • 기타
• 기타 비즈니스 프로세스

제7장 BPaaS 시장 : 전개 모델별

• 퍼블릭 클라우드
• 프라이빗 클라우드
• 하이브리드 클라우드

제8장 BPaaS 시장 : 조직 규모별

• 대기업
• 중소기업

제9장 BPaaS 시장 : 산업별

• BFSI
• IT 및 통신
• 제조
• 소매 및 전자상거래
• 헬스케어 및 생명과학
• 정부 및 공공 부문
• 기타

제10장 BPaaS 시장 : 지역별

• 북미
• 유럽
• 아시아태평양
• 중동 및 아프리카
• 라틴아메리카

제11장 경쟁 구도

• 개요
• 주요 기업의 전략 및 유력 기업
• 수익 분석
• 시장 점유율 분석
• 제품 및 브랜드 비교
• 주요 기업의 기업 평가 매트릭스
• 스타트업 및 중소기업의 기업평가 매트릭스
• 회사의 재무지표
• 시장에서의 주요 전개

제12장 기업 프로파일

• 주요 기업
  • ACCENTURE
  • CAPGEMINI
  • COGNIZANT
  • IBM
  • HCL
  • TCS
  • FUJITSU
  • GENPACT
  • WIPRO
  • TECH MAHINDRA
• 기타 기업
  • EXL
  • DXC TECHNOLOGY
  • CONDUENT
  • INFOSYS BPM
  • BIZAGI
  • IGRAFX
  • AURAQUANTIC
  • PIPEFY
  • CFLOW
  • AGILEPOINT
  • WORKFLOWGEN
  • FLOKZU
  • INTEGRIFY
  • LINX
  • QUIXY

제13장 인접 시장 및 관련 시장

제14장 부록

영문목차

The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As organizations increasingly prioritize flexibility and scalability, BPaaS emerges as a strategic enabler, enabling them to adapt to evolving market dynamics and achieve sustainable growth. The flexibility and scalability of BPaaS models allow businesses to adapt to changing market dynamics and scale their operations accordingly.

"As per the business process, the procurement, supply chain management & operations segment is expected to grow at the second highest CAGR during the forecast period. "

The BPaaS market is witnessing a rapid transformation driven by cloud-based solutions. These business processes revolutionize traditional practices by providing end-to-end support across the entire supply chain lifecycle. From procurement and sourcing to inventory management, logistics, and fulfillment, BPaaS platforms offer a suite of scalable and customizable tools. These solutions empower organizations to optimize inventory levels, streamline supplier relationships, and enhance operational efficiency by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and predictive analytics. Real-time visibility into supply chain data enables agile decision-making, facilitating faster response times to market fluctuations and customer demands. Moreover, BPaaS providers offer flexible deployment models, allowing businesses to scale their operations seamlessly while reducing capital expenditures. By embracing BPaaS in procurement, supply chain, and operations, companies gain a competitive edge through improved cost-effectiveness, risk mitigation, and the ability to drive innovation in an ever-evolving marketplace.

"As per vertical, the healthcare & life sciences vertical to grow at second highest CAGR in 2023."

In the healthcare and life sciences sector, the BPaaS market is witnessing significant growth as organizations seek innovative solutions to optimize processes and enhance patient care. BPaaS offers tailored services to healthcare providers, pharmaceutical companies, and research institutions, enabling them to streamline administrative tasks, manage patient data securely, and comply with regulatory requirements more effectively. By leveraging cloud-based platforms, BPaaS enhances collaboration among healthcare professionals, facilitates remote patient monitoring, and accelerates clinical trials. Additionally, BPaaS solutions utilize advanced analytics and artificial intelligence to drive insights from vast amounts of healthcare data, ultimately leading to improved diagnoses, personalized treatments, and better patient outcomes.

As per region, North America will witness the largest market share during the forecast period.

BPaaS is reshaping the North American market by automating workflows, enhancing agility, and reducing costs across various industries. The impact of the North American BPaaS industry is evident in sectors like healthcare, finance, manufacturing, and retail. While creating new job opportunities, BPaaS also intensifies competition among major players like IBM, Oracle, and SAP, fostering innovation and better pricing. Security concerns persist, requiring careful selection of providers and robust measures. Small and medium-sized businesses increasingly adopt BPaaS for its affordability and ease of use, aided by the rise of cloud computing and artificial intelligence. Overall, BPaaS contributes to increased productivity, job creation, and economic growth in North America.

The breakup of the profiles of the primary participants is below:

• By Company: Tier I: 40%, Tier II: 35%, and Tier III: 25%
• By Designation: C-Level Executives: 45%, Director Level: 35%, and Others: 20%
• By Region: North America: 35%, Europe: 25%, Asia Pacific: 30%, Rest of World: 10%

Note: Others include sales managers, marketing managers, and product managers

Note: The rest of the World consists of the Middle East & Africa, and Latin America

Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million

Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis

Some of the significant vendors offering BPaaS Solutions across the globe include.

Accenture (Ireland), Capgemini (France), Cognizant (US), IBM(US), HCL (India), TCS (India), Fujitsu (Japan), Genpact (US), Wipro (India), Tech Mahindra (India), EXL (US), DXC Technology (US), Conduent (US), Infosys BPM (India), Bizagi (US).

Research coverage:

The market study covers the BPaaS market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as business process, deployment model, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Reasons to buy this report:

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall BPaaS market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

• Analysis of key drivers (cloud adoption fuels BPaaS demand, emphasizing scalability and flexibility also cost optimization drives BPaaS exploration, seeking efficient alternatives), restraints (rising security & compliance concerns), opportunities (cloud ecosystem growth facilitates BPaaS scalability and integration), and challenges (challenges integrating BPaaS with existing system) influencing the development of the BPaaS market.
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the BPaaS market.
• Market Development: Comprehensive information about lucrative markets - the report analyses the BPaaS market across varied regions.
• Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the BPaaS market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies, and business processes offered in BPaaS of leading players like Accenture (Ireland), Capgemini (France), Cognizant (US), IBM (US), TCS (India), among others in the BPaaS market.

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 STUDY OBJECTIVES
• 1.2 MARKET DEFINITION
  • 1.2.1 INCLUSIONS AND EXCLUSIONS
• 1.3 MARKET SCOPE
  • 1.3.1 MARKET SEGMENTATION
  • FIGURE 1 BPAAS MARKET SEGMENTATION
  • 1.3.2 REGIONS COVERED
  • FIGURE 2 BPAAS MARKET SEGMENTATION, BY REGION
  • 1.3.3 YEARS CONSIDERED
• 1.4 CURRENCY CONSIDERED
  • TABLE 1 USD EXCHANGE RATES, 2018-2022
• 1.5 STAKEHOLDERS
• 1.6 SUMMARY OF CHANGES
  • 1.6.1 RECESSION IMPACT

2 RESEARCH METHODOLOGY

• 2.1 RESEARCH APPROACH
  • FIGURE 3 BPAAS MARKET: RESEARCH DESIGN
  • 2.1.1 SECONDARY DATA
  • 2.1.2 PRIMARY DATA
    • 2.1.2.1 Breakup of primary profiles
  • FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
    • 2.1.2.2 Key industry insights
  • FIGURE 5 BPAAS MARKET: KEY INDUSTRY INSIGHTS
• 2.2 MARKET SIZE ESTIMATION
  • FIGURE 6 BPAAS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • 2.2.1 TOP-DOWN APPROACH
  • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • 2.2.2 BOTTOM-UP APPROACH
  • FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 9 BPAAS MARKET: RESEARCH FLOW
  • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
  • FIGURE 11 BOTTOM-UP APPROACH FROM SUPPLY SIDE: COLLECTIVE REVENUE OF VENDORS
  • FIGURE 12 CAGR PROJECTIONS FROM SUPPLY SIDE
  • FIGURE 13 DEMAND-SIDE APPROACH
• 2.3 MARKET FORECAST
  • TABLE 2 FACTOR ANALYSIS
• 2.4 DATA TRIANGULATION
  • FIGURE 14 BPAAS MARKET: DATA TRIANGULATION
• 2.5 IMPACT OF RECESSION ON GLOBAL BPAAS MARKET
• 2.6 RESEARCH ASSUMPTIONS
• 2.7 STUDY LIMITATIONS

3 EXECUTIVE SUMMARY

• TABLE 3 BPAAS MARKET SIZE AND GROWTH, 2018-2022 (USD MILLION AND Y-O-Y)
• TABLE 4 BPAAS MARKET SIZE AND GROWTH, 2023-2028 (USD MILLION AND Y-O-Y)
• FIGURE 15 GLOBAL BPAAS TO WITNESS SIGNIFICANT GROWTH
• FIGURE 16 FASTEST-GROWING SEGMENTS IN BPAAS MARKET, 2023-2028
• FIGURE 17 BPAAS MARKET: REGIONAL SNAPSHOT, 2023-2028

4 PREMIUM INSIGHTS

• 4.1 OVERVIEW OF BPAAS MARKET
  • FIGURE 18 STREAMLINING AND OPTIMIZING BUSINESS PROCESSES THROUGH BPAAS TO RESULT IN IMPROVED CUSTOMER EXPERIENCES
• 4.2 BPAAS MARKET, BY BUSINESS PROCESS
  • FIGURE 19 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET SHARE AMONG BUSINESS PROCESS DURING FORECAST PERIOD
• 4.3 BPAAS MARKET, BY DEPLOYMENT MODEL
  • FIGURE 20 PUBLIC CLOUD TO ACCOUNT FOR LARGEST MARKET SHARE AMONG DEPLOYMENT MODELS DURING FORECAST PERIOD
• 4.4 BPAAS MARKET, BY ORGANIZATION SIZE
  • FIGURE 21 LARGE ENTERPRISES TO ACCOUNT FOR LARGER ADOPTION OF BPAAS MARKET DURING FORECAST PERIOD
• 4.5 BPAAS MARKET, BY VERTICAL
  • FIGURE 22 BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023
• 4.6 BPAAS MARKET: REGIONAL SCENARIO
  • FIGURE 23 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

• 5.1 INTRODUCTION
• 5.2 MARKET DYNAMICS
  • FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BPAAS MARKET
  • 5.2.1 DRIVERS
    • 5.2.1.1 Cloud adoption emphasized scalability and flexibility
    • 5.2.1.2 Cost optimization to drive need for efficient alternatives
    • 5.2.1.3 Automation and AI enhance operational efficiency of BPaaS
    • 5.2.1.4 Surge in industry-specific BPaaS solutions, fostering innovation and customization
    • 5.2.1.5 Growth of BPaaS adoption among SMEs, enhancing accessibility and competitiveness
  • 5.2.2 RESTRAINTS
    • 5.2.2.1 Rise in security and compliance concerns
    • 5.2.2.2 Dependency concerns on specific BPaaS providers
  • 5.2.3 OPPORTUNITIES
    • 5.2.3.1 Focus on multi-process business workflow
    • 5.2.3.2 Expanding market access and inclusivity in BPaaS solutions
  • 5.2.4 CHALLENGES
    • 5.2.4.1 Challenges integrating BPaaS with existing systems
    • 5.2.4.2 Navigating evolving regulations hampers growth and innovation
• 5.3 CASE STUDY ANALYSIS
  • 5.3.1 ACCENTURE'S SYNOPS FUELED OPERATIONAL EXCELLENCE FOR LEADING OIL & GAS COMPANY
  • 5.3.2 COGNIZANT BPAAS DROVE HEALTH PLAN TO EFFICIENCY AND REVENUE LEADERSHIP
  • 5.3.3 INFOSYS BPM SCALED TECH LEADER'S NLP WITH IMPROVED EFFICIENCY AND SIGNIFICANT CONFLICT REDUCTION
  • 5.3.4 GENPACT'S OPERATIONAL RESILIENCE FRAMEWORK ENABLED LEADING FINANCIAL ORGANIZATION TO ANTICIPATE AND ADAPT
  • 5.3.5 TCS SUPPORTED OPERATIONAL EXCELLENCE THROUGH COST REDUCTION AND RISK MITIGATION FOR LARGE GLOBAL INVESTMENT BANK
• 5.4 VALUE CHAIN ANALYSIS
  • FIGURE 25 BPAAS MARKET: VALUE CHAIN ANALYSIS
• 5.5 ECOSYSTEM
  • FIGURE 26 BPAAS MARKET: ECOSYSTEM
• 5.6 TECHNOLOGICAL ANALYSIS
  • 5.6.1 KEY TECHNOLOGIES
    • 5.6.1.1 Cloud computing
    • 5.6.1.2 Data analytics
  • 5.6.2 COMPLEMENTARY TECHNOLOGIES
    • 5.6.2.1 Internet of things (IoT)
    • 5.6.2.2 AR/VR
    • 5.6.2.3 5G
  • 5.6.3 ADJACENT TECHNOLOGIES
    • 5.6.3.1 Blockchain
    • 5.6.3.2 AI/ML
• 5.7 PRICING ANALYSIS
  • 5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY SERVICE
  • FIGURE 27 BPAAS ASP OF KEY PLAYERS, BY SERVICE (USD/MONTH)
  • TABLE 5 INDICATIVE PRICING ANALYSIS OF BPAAS VENDORS, BY OFFERING
• 5.8 PATENT ANALYSIS
  • FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013-2023
  • FIGURE 29 TOP FIVE GLOBAL PATENT OWNERS
  • TABLE 6 US: TOP 10 PATENT APPLICANTS
• 5.9 PORTER'S FIVE FORCES ANALYSIS
  • FIGURE 30 BPAAS MARKET: PORTER'S FIVE FORCES ANALYSIS
  • TABLE 7 PORTER'S FIVE FORCES IMPACT ON BPAAS MARKET
  • 5.9.1 THREAT OF NEW ENTRANTS
  • 5.9.2 THREAT OF SUBSTITUTES
  • 5.9.3 BARGAINING POWER OF SUPPLIERS
  • 5.9.4 BARGAINING POWER OF BUYERS
  • 5.9.5 INTENSITY OF COMPETITIVE RIVALRY
• 5.10 REGULATORY LANDSCAPE
  • 5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 11 ROW: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • 5.10.2 REGULATIONS
• 5.11 TRENDS/DISRUPTIONS IMPACTING CUSTOMER'S BUSINESS
  • FIGURE 31 REVENUE SHIFT FOR BPAAS MARKET
• 5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
  • 5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
  • FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
  • TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
  • 5.12.2 BUYING CRITERIA
  • FIGURE 33 KEY BUYING CRITERIA FOR END USERS
  • TABLE 13 KEY BUYING CRITERIA FOR END USERS
• 5.13 BUSINESS MODEL ANALYSIS
  • FIGURE 34 BPAAS MARKET: BUSINESS MODEL
• 5.14 INVESTMENT AND FUNDING SCENARIO
  • FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR BPAAS COMPANIES
• 5.15 KEY CONFERENCES AND EVENTS
  • TABLE 14 BPAAS MARKET: DETAILED LIST OF CONFERENCES AND EVENTS, 2024

6 BPAAS MARKET, BY BUSINESS PROCESS

• 6.1 INTRODUCTION
  • FIGURE 36 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD
  • 6.1.1 BUSINESS PROCESS: BPAAS MARKET DRIVERS
  • TABLE 15 BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
  • TABLE 16 BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
• 6.2 HUMAN RESOURCE MANAGEMENT
  • 6.2.1 OPTIMIZING RESOURCE UTILIZATION, IMPROVING OPERATIONAL EFFICIENCY, AND FOCUSING ON STRATEGIC INITIATIVES
  • 6.2.2 PAYROLL PROCESSING
  • 6.2.3 EMPLOYEE ONBOARDING
  • 6.2.4 BENEFITS ADMINISTRATION
  • 6.2.5 OTHER HUMAN RESOURCE MANAGEMENT PROCESSES
  • TABLE 17 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 18 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2023-2028 (USD MILLION)
• 6.3 ACCOUNTING & FINANCE
  • 6.3.1 NEED TO MITIGATE RISKS ASSOCIATED WITH FINANCIAL TRANSACTIONS
  • 6.3.2 ACCOUNTS PAYABLE
  • 6.3.3 GENERAL LEDGER
  • 6.3.4 FINANCIAL REPORTING
  • 6.3.5 OTHER ACCOUNTING & FINANCE PROCESSES
  • TABLE 19 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 20 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2023-2028 (USD MILLION)
• 6.4 SALES & MARKETING
  • 6.4.1 NEED FOR LEAD SCORING, CUSTOMER SEGMENTATION, EMAIL MARKETING, AND SOCIAL MEDIA MANAGEMENT
  • 6.4.2 LEAD GENERATION SERVICES
  • 6.4.3 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICES
  • 6.4.4 OTHER SALES & MARKETING PROCESSES
  • TABLE 21 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 22 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2023-2028 (USD MILLION)
• 6.5 CUSTOMER SERVICE & SUPPORT
  • 6.5.1 GROWTH IN AWARENESS REGARDING CUSTOMER SATISFACTION AND LOYALTY IN COMPETITIVE MARKETS
  • 6.5.2 CALL CENTER OPERATIONS
  • 6.5.3 HELP DESK SUPPORT
  • 6.5.4 TICKET MANAGEMENT
  • 6.5.5 OTHER CUSTOMER SERVICE & SUPPORT PROCESSES
  • TABLE 23 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 24 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2023-2028 (USD MILLION)
• 6.6 PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS
  • 6.6.1 STREAMLINING PROCUREMENT AND SUPPLY CHAINS & OPERATIONS WITH END-TO-END SUPPORT
  • 6.6.2 VENDOR MANAGEMENT
  • 6.6.3 PURCHASE ORDER PROCESSING
  • 6.6.4 INVENTORY OPTIMIZATION
  • 6.6.5 DISTRIBUTION & LOGISTICS
  • 6.6.6 OTHER PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATION PROCESSES
  • TABLE 25 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 26 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2023-2028 (USD MILLION)
• 6.7 OTHER BUSINESS PROCESSES
  • TABLE 27 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 28 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2023-2028 (USD MILLION)

7 BPAAS MARKET, BY DEPLOYMENT MODEL

• 7.1 INTRODUCTION
  • 7.1.1 DEPLOYMENT MODEL: BPAAS MARKET DRIVERS
  • FIGURE 37 HYBRID CLOUD DEPLOYMENT MODEL TO RECORD HIGHEST CAGR
  • TABLE 29 BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 30 BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
• 7.2 PUBLIC CLOUD
  • 7.2.1 SCALABILITY, FLEXIBILITY, AND COST-EFFICIENCY SOUGHT BY ORGANIZATIONS
  • TABLE 31 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 32 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
• 7.3 PRIVATE CLOUD
  • 7.3.1 MEETING SPECIFIC WORKLOAD REQUIREMENTS TO ENSURE OPTIMAL PERFORMANCE AND USER SATISFACTION
  • TABLE 33 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 34 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
• 7.4 HYBRID CLOUD
  • 7.4.1 INTEROPERABILITY BETWEEN ON-PREMISES SYSTEMS AND CLOUD SERVICES TO OFFER ADDED LEVERAGE IN USING NEWER TECHNOLOGIES
  • TABLE 35 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 36 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)

8 BPAAS MARKET, BY ORGANIZATION SIZE

• 8.1 INTRODUCTION
  • 8.1.1 ORGANIZATION SIZE: BPAAS MARKET DRIVERS
  • FIGURE 38 SMALL & MEDIUM-SIZED ENTERPRISES TO RECORD HIGHER CAGR DURING FORECAST PERIOD
  • TABLE 37 BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 38 BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
• 8.2 LARGE ENTERPRISES
  • 8.2.1 BUSINESS PROCESS SERVICES TAILORED TO NEEDS OF LARGE ENTERPRISES
  • TABLE 39 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 40 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2023-2028 (USD MILLION)
• 8.3 SMALL & MEDIUM-SIZED ENTERPRISES
  • 8.3.1 ECONOMICAL BUSINESS PROCESS SERVICES ALIGNING WITH NEEDS OF SMES
  • TABLE 41 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 42 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2023-2028 (USD MILLION)

9 BPAAS MARKET, BY VERTICAL

• 9.1 INTRODUCTION
  • 9.1.1 VERTICAL: BPAAS MARKET DRIVERS
  • FIGURE 39 RETAIL & ECOMMERCE VERTICAL TO RECORD HIGHER CAGR
  • TABLE 43 BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
  • TABLE 44 BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
• 9.2 BFSI
  • 9.2.1 BFSI: USE CASES
    • 9.2.1.1 Retail banking
    • 9.2.1.2 Investment banking
  • 9.2.2 OTHER BFSI USE CASES
  • TABLE 45 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 46 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2023-2028 (USD MILLION)
• 9.3 IT & TELECOM
  • 9.3.1 IT & TELECOM: USE CASES
    • 9.3.1.1 Billing & invoicing
    • 9.3.1.2 Network management
    • 9.3.1.3 Other it & telecom use cases
  • TABLE 47 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 48 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2023-2028 (USD MILLION)
• 9.4 MANUFACTURING
  • 9.4.1 MANUFACTURING: USE CASES
    • 9.4.1.1 Production planning & control
  • 9.4.2 ASSET MANAGEMENT
  • 9.4.3 OTHER MANUFACTURING USE CASES
  • TABLE 49 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 50 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2023-2028 (USD MILLION)
• 9.5 RETAIL & ECOMMERCE
  • 9.5.1 UNIFIED SHOPPING EXPERIENCE ACROSS ALL CHANNELS
  • 9.5.2 RETAIL & ECOMMERCE: USE CASES
    • 9.5.2.1 Order processing
    • 9.5.2.2 Inventory management
    • 9.5.2.3 Other Retail & eCommerce use cases
  • TABLE 51 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 52 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2023-2028 (USD MILLION)
• 9.6 HEALTHCARE & LIFE SCIENCES
  • 9.6.1 PERSONALIZED TREATMENTS TO FACILITATE BPAAS WITH PRECISE ANALYTICS
  • 9.6.2 HEALTHCARE & LIFE SCIENCES: USE CASES
    • 9.6.2.1 Medical billing
  • 9.6.3 CLAIMS PROCESSING
  • 9.6.4 OTHER HEALTHCARE & LIFE SCIENCES USE CASES
  • TABLE 53 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 54 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2023-2028 (USD MILLION)
• 9.7 GOVERNMENT & PUBLIC SECTOR
  • 9.7.1 SERVICES FOR PUBLIC WITH ENHANCED FINANCIAL AND SECURITY DRIVEN BY BPAAS
  • 9.7.2 GOVERNMENT & PUBLIC SECTOR: USE CASES
    • 9.7.2.1 Regulatory Compliance
    • 9.7.2.2 Public Finance & Budgeting
    • 9.7.2.3 Other government & public sector use cases
  • TABLE 55 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 56 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2023-2028 (USD MILLION)
• 9.8 OTHER VERTICALS
  • TABLE 57 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 58 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2023-2028 (USD MILLION)

10 BPAAS MARKET, BY REGION

• 10.1 INTRODUCTION
  • FIGURE 40 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN BPAAS MARKET
  • TABLE 59 BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
  • TABLE 60 BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
• 10.2 NORTH AMERICA
  • 10.2.1 NORTH AMERICA: BPAAS MARKET DRIVERS
  • 10.2.2 NORTH AMERICA: RECESSION IMPACT
  • FIGURE 41 NORTH AMERICA: BPAAS MARKET SNAPSHOT
  • TABLE 61 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
  • TABLE 62 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • TABLE 63 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 64 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 65 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 66 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • TABLE 67 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
  • TABLE 68 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • TABLE 69 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
  • TABLE 70 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
  • 10.2.3 US
    • 10.2.3.1 Huge cloud adoption with industry-specific BPaaS offerings
  • TABLE 71 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 72 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 73 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 74 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.2.4 CANADA
    • 10.2.4.1 Prioritizing AI and RPA integration for enhanced automation and efficiency with high concentration of SMEs
  • TABLE 75 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 76 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 77 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 78 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
• 10.3 EUROPE
  • 10.3.1 EUROPEAN BPAAS MARKET DRIVERS
  • 10.3.2 EUROPE: RECESSION IMPACT
  • TABLE 79 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
  • TABLE 80 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • TABLE 81 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 82 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 83 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 84 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • TABLE 85 EUROPE: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
  • TABLE 86 EUROPE: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • TABLE 87 EUROPE: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
  • TABLE 88 EUROPE: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
  • 10.3.3 UK
    • 10.3.3.1 Growing adoption of advanced technologies to increase demand for BPaaS
  • TABLE 89 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 90 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 91 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 92 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3.4 GERMANY
    • 10.3.4.1 Rise in emphasis on enhancing customer experience using BPaaS solutions
  • TABLE 93 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 94 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 95 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 96 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3.5 FRANCE
    • 10.3.5.1 Rise in adoption of cloud-based BPaaS solutions
  • TABLE 97 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 98 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 99 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 100 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3.6 ITALY
    • 10.3.6.1 Increase in adoption of BPaaS in SMEs
  • TABLE 101 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 102 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 103 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 104 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3.7 REST OF EUROPE
  • TABLE 105 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 106 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 107 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 108 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
• 10.4 ASIA PACIFIC
  • 10.4.1 ASIA PACIFIC: BPAAS MARKET DRIVERS
  • 10.4.2 ASIA PACIFIC: RECESSION IMPACT
  • FIGURE 42 ASIA PACIFIC: BPAAS MARKET SNAPSHOT
  • TABLE 109 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
  • TABLE 110 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • TABLE 111 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 112 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 113 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 114 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • TABLE 115 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
  • TABLE 116 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • TABLE 117 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
  • TABLE 118 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
  • 10.4.3 CHINA
    • 10.4.3.1 Rapid adoption of cloud-based services due to rise in work-from-home operations
  • TABLE 119 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 120 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 121 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 122 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.4.4 JAPAN
    • 10.4.4.1 Growth in need to standardize or customize services
  • TABLE 123 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 124 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 125 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 126 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.4.5 AUSTRALIA & NEW ZEALAND
    • 10.4.5.1 Enhanced efficiency across organizations with BPaaS
  • TABLE 127 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 128 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 129 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 130 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.4.6 REST OF ASIA PACIFIC
  • TABLE 131 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 132 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 133 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 134 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
• 10.5 MIDDLE EAST & AFRICA
  • 10.5.1 MIDDLE EAST & AFRICA: BPAAS MARKET DRIVERS
  • 10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
  • TABLE 135 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
  • TABLE 136 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • TABLE 137 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 138 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 139 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 140 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • TABLE 141 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
  • TABLE 142 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • TABLE 143 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2018-2022 (USD MILLION)
  • TABLE 144 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2023-2028 (USD MILLION)
  • 10.5.3 GCC
    • 10.5.3.1 Huge demand for outsourcing critical processes
  • TABLE 145 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 146 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 147 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 148 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • TABLE 149 GCC: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
  • TABLE 150 GCC: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.5.3.2 Saudi Arabia
    • 10.5.3.3 UAE
    • 10.5.3.4 Rest of GCC
  • 10.5.4 SOUTH AFRICA
    • 10.5.4.1 Increase in use of cloud services that offer cost optimization
  • TABLE 151 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 152 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 153 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 154 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.5.5 REST OF MIDDLE EAST & AFRICA
  • TABLE 155 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 156 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 157 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 158 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
• 10.6 LATIN AMERICA
  • 10.6.1 LATIN AMERICA: BPAAS MARKET DRIVERS
  • 10.6.2 LATIN AMERICA: RECESSION IMPACT
  • TABLE 159 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
  • TABLE 160 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • TABLE 161 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 162 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 163 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 164 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • TABLE 165 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
  • TABLE 166 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • TABLE 167 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
  • TABLE 168 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
  • 10.6.3 BRAZIL
    • 10.6.3.1 Development of IT industry
  • TABLE 169 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 170 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 171 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 172 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.6.4 MEXICO
    • 10.6.4.1 Higher focus on improving business operations with remote access to skilled professionals
  • TABLE 173 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 174 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 175 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 176 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.6.5 REST OF LATIN AMERICA
  • TABLE 177 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
  • TABLE 178 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • TABLE 179 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
  • TABLE 180 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)

11 COMPETITIVE LANDSCAPE

• 11.1 OVERVIEW
• 11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
  • TABLE 181 OVERVIEW OF STRATEGIES ADOPTED BY KEY BPAAS VENDORS
• 11.3 REVENUE ANALYSIS
  • FIGURE 43 REVENUE ANALYSIS OF KEY PLAYERS IN PAST FIVE YEARS (USD BILLION)
• 11.4 MARKET SHARE ANALYSIS
  • FIGURE 44 SHARE OF LEADING COMPANIES IN BPAAS MARKET, 2022
  • TABLE 182 BPAAS MARKET: DEGREE OF COMPETITION
• 11.5 PRODUCT/BRAND COMPARISON
  • TABLE 183 VENDOR PRODUCTS/BRANDS COMPARISON
• 11.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS
  • 11.6.1 STARS
  • 11.6.2 EMERGING LEADERS
  • 11.6.3 PERVASIVE PLAYERS
  • 11.6.4 PARTICIPANTS
  • FIGURE 45 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
  • 11.6.5 COMPANY FOOTPRINT FOR KEY PLAYERS
  • FIGURE 46 COMPANY FOOTPRINT
  • TABLE 184 REGION FOOTPRINT
  • TABLE 185 BUSINESS PROCESS FOOTPRINT
  • TABLE 186 DEPLOYMENT MODEL FOOTPRINT
  • TABLE 187 ORGANIZATION SIZE FOOTPRINT
  • TABLE 188 VERTICAL FOOTPRINT
• 11.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES
  • 11.7.1 PROGRESSIVE COMPANIES
  • 11.7.2 RESPONSIVE COMPANIES
  • 11.7.3 DYNAMIC COMPANIES
  • 11.7.4 STARTING BLOCKS
  • FIGURE 47 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2022
  • 11.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
  • TABLE 189 BPAAS MARKET: DETAILED LIST OF KEY STARTUPS/SMES, 2023
  • TABLE 190 BPAAS MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
• 11.8 COMPANY FINANCIAL METRICS
  • FIGURE 48 COMPANY FINANCIAL METRICS, 2024
• 11.9 KEY MARKET DEVELOPMENTS
  • 11.9.1 PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS
  • TABLE 191 BPAAS MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, SEPTEMBER 2020-NOVEMBER 2023
  • 11.9.2 DEALS
  • TABLE 192 BPAAS MARKET: DEALS, FEBRUARY 2023-JANUARY 2024

12 COMPANY PROFILES

• 12.1 KEY PLAYERS
• (Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)**
• 12.1.1 ACCENTURE
• TABLE 193 ACCENTURE: BUSINESS OVERVIEW
• FIGURE 49 ACCENTURE: COMPANY SNAPSHOT
• TABLE 194 ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 195 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 196 ACCENTURE: DEALS
• 12.1.2 CAPGEMINI
• TABLE 197 CAPGEMINI: COMPANY OVERVIEW
• FIGURE 50 CAPGEMINI: COMPANY SNAPSHOT
• TABLE 198 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 199 CAPGEMINI: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 200 CAPGEMINI: DEALS
• 12.1.3 COGNIZANT
• TABLE 201 COGNIZANT: BUSINESS OVERVIEW
• FIGURE 51 COGNIZANT: COMPANY SNAPSHOT
• TABLE 202 COGNIZANT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 203 COGNIZANT: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 204 COGNIZANT DEALS
• 12.1.4 IBM
• TABLE 205 IBM: BUSINESS OVERVIEW
• FIGURE 52 IBM: COMPANY SNAPSHOT
• TABLE 206 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 207 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 208 IBM: DEALS
• 12.1.5 HCL
• TABLE 209 HCL: BUSINESS OVERVIEW
• FIGURE 53 HCL: COMPANY SNAPSHOT
• TABLE 210 HCL: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 211 HCL: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 212 HCL: DEALS
• 12.1.6 TCS
• TABLE 213 TCS: COMPANY OVERVIEW
• FIGURE 54 TCS: COMPANY SNAPSHOT
• TABLE 214 TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 215 TCS: DEALS
• 12.1.7 FUJITSU
• TABLE 216 FUJITSU: COMPANY OVERVIEW
• FIGURE 55 FUJITSU: COMPANY SNAPSHOT
• TABLE 217 FUJITSU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 218 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 219 FUJITSU: DEALS
• 12.1.8 GENPACT
• TABLE 220 GENPACT: COMPANY OVERVIEW
• FIGURE 56 GENPACT: COMPANY SNAPSHOT
• TABLE 221 GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 222 GENPACT: DEALS
• 12.1.9 WIPRO
• TABLE 223 WIPRO: COMPANY OVERVIEW
• FIGURE 57 WIPRO: COMPANY SNAPSHOT
• TABLE 224 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 225 WIPRO: DEALS
• 12.1.10 TECH MAHINDRA
• TABLE 226 TECH MAHINDRA: COMPANY OVERVIEW
• FIGURE 58 TECH MAHINDRA: COMPANY SNAPSHOT
• TABLE 227 TECH MAHINDRA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
• TABLE 228 TECH MAHINDRA: PRODUCT LAUNCHES & ENHANCEMENTS
• TABLE 229 TECH MAHINDRA: DEALS
• *Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
• 12.2 OTHER KEY PLAYERS
  • 12.2.1 EXL
  • 12.2.2 DXC TECHNOLOGY
  • 12.2.3 CONDUENT
  • 12.2.4 INFOSYS BPM
  • 12.2.5 BIZAGI
  • 12.2.6 IGRAFX
  • 12.2.7 AURAQUANTIC
  • 12.2.8 PIPEFY
  • 12.2.9 CFLOW
  • 12.2.10 AGILEPOINT
  • 12.2.11 WORKFLOWGEN
  • 12.2.12 FLOKZU
  • 12.2.13 INTEGRIFY
  • 12.2.14 LINX
  • 12.2.15 QUIXY

13 ADJACENT/RELATED MARKETS

• 13.1 INTRODUCTION
  • TABLE 230 ADJACENT MARKETS AND FORECASTS
• 13.2 LIMITATIONS
• 13.3 BPAAS MARKET ECOSYSTEM AND ADJACENT MARKETS
• 13.4 BUSINESS PROCESS AUTOMATION MARKET
  • 13.4.1 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT
  • TABLE 231 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2016-2019 (USD MILLION)
  • TABLE 232 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020-2026 (USD MILLION)
  • 13.4.2 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE
  • TABLE 233 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2016-2019 (USD MILLION)
  • TABLE 234 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2020-2026 (USD MILLION)
• 13.5 BUSINESS PROCESS MANAGEMENT MARKET
  • 13.5.1 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT
  • TABLE 235 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
  • 13.5.2 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION
  • TABLE 236 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION, 2018-2025 (USD MILLION)

14 APPENDIX

• 14.1 DISCUSSION GUIDE
• 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
• 14.3 AVAILABLE CUSTOMIZATIONS
• 14.4 RELATED REPORTS
• 14.5 AUTHOR DETAILS