Á¤ºÎ±â°üÀÇ ¿öÅ©ÇÃ·Î¿ì °³¼±À» À§ÇÑ °íµµÅë½Å ¹× Çù¾÷ ¼Ö·ç¼ÇÀÇ È°¿ë(2024³â)
Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024
»óǰÄÚµå : 1540742
¸®¼­Ä¡»ç : Frost & Sullivan
¹ßÇàÀÏ : 2024³â 08¿ù
ÆäÀÌÁö Á¤º¸ : ¿µ¹® 77 Pages
 ¶óÀ̼±½º & °¡°Ý (ºÎ°¡¼¼ º°µµ)
US $ 4,950 £Ü 6,859,000
Web Access (Regional License) help
Frost & SullivanÀÇ À¥»çÀÌÆ® ·Î±×ÀÎ ÆÐ½º¿öµå°¡ ¹ßÇàµÇ¸ç, PDF¸¦ ´Ù¿î·Îµå ¹Þ´Â ÇüÅ·ΠÁ¦°øµÉ ¿¹Á¤ÀÔ´Ï´Ù. PDF º¸°í¼­¸¦ µ¿ÀÏ »ç¾÷Àå¿¡¼­ ¸ðµç ºÐµéÀÌ ÀÌ¿ëÇÒ ¼ö ÀÖ´Â ¶óÀ̼±½ºÀÔ´Ï´Ù. Àμ⠰¡´ÉÇϸç Àμ⹰ÀÇ ÀÌ¿ë ¹üÀ§´Â PDF ÀÌ¿ë ¹üÀ§¿Í µ¿ÀÏÇÕ´Ï´Ù


Çѱ۸ñÂ÷

¿öÅ© ½ºÅ¸ÀÏÀÇ º¯È­¿Í ½Ã¹Î ¼­ºñ½º Çâ»óÀÇ Çʿ伺ÀÌ µµÀÔÀ» µÞ¹Þħ

½Ã¹Î°ú Á¶Á÷ÀÇ ¿ä±¸°¡ Áõ°¡ÇÏ°í º¯È­ÇÔ¿¡ µû¶ó Á¤ºÎÀÇ ¿ªÇÒÀº °è¼Ó ÁøÈ­Çϰí ÀÖ½À´Ï´Ù. µðÁöÅÐ ±â¼úÀÇ µµÀÔÀº º¯È­ÀÇ ¼Óµµ¸¦ °¡¼ÓÈ­Çϰí ÀÖÀ¸¸ç, Á¤ºÎ´Â »ç¿ëÀÚ Áß½ÉÀÇ Ä¿¹Â´ÏÄÉÀ̼ǰú Çù¾÷ °æÇèÀ» âÃâÇÔÀ¸·Î½á »ç¿ëÀÚ¿¡°Ô ¼­ºñ½º Á¦°øÀ» °³¼±Çϱâ À§ÇØ µðÁöÅÐ ±â¼úÀ» ½Å¼ÓÇÏ°Ô µµÀÔÇÏ´Â °ÍÀÌ ¿ä±¸µÇ°í ÀÖ½À´Ï´Ù. ¿©±â¿¡´Â ¿Â¶óÀÎ ¼­ºñ½º È®´ë, ½Ã¹Î Âü¿©¸¦ À§ÇÑ ¸ð¹ÙÀÏ ¾ÖÇø®ÄÉÀÌ¼Ç È°¿ë, Á¤Ã¥ °áÁ¤ ¹× ÀÚ¿ø ¹èºÐ¿¡ µµ¿òÀÌ µÇ´Â µ¥ÀÌÅÍ ºÐ¼®À» À§ÇÑ ÀΰøÁö´É(AI) ޱ¸ µîÀÌ Æ÷ÇԵ˴ϴÙ.

Á¤ºÎ±â°ü¿¡¼­ º¯È­Çϰí ÀÖ´Â °ÍÀº ´ë¿ÜÀûÀÎ ±³È¯¸¸ÀÌ ¾Æ´Õ´Ï´Ù. Á¤ºÎ ±â°ü¿¡¼­´Â ¿ø°Ý ±Ù¹«ÀÌ ÀϹÝÀûÀÔ´Ï´Ù. ¹Î°£Á¶Á÷°ú ¸¶Âù°¡Áö·Î Á¤ºÎ±â°üµµ ±Ù¹«ÇüÅÂ¿Í Á÷Àåȯ°æ º¯È­¿¡ ÀûÀÀÇØ¾ß ÇÕ´Ï´Ù. ÀÚµ¿È­ÀÇ µµÀÔÀº ÀÌ °úÁ¤¿¡¼­ Áß¿äÇÑ µ¿ÇâÀÔ´Ï´Ù. ÀÚµ¿È­¿¡´Â Á¾ÀÌ ¾ç½ÄÀ» ¿Â¶óÀÎ ¾ÖÇø®ÄÉÀ̼ÇÀ¸·Î ´ëüÇÏ´Â °ÍºÎÅÍ µ¥ÀÌÅÍ °ËÁõ ¹× ÀÇ»ç °áÁ¤¿¡ °í±Þ ¼ÒÇÁÆ®¿þ¾î¸¦ »ç¿ëÇÏ´Â °Í±îÁö ¸ðµç °ÍÀÌ Æ÷ÇԵ˴ϴÙ.

ÅëÇÕ Ä¿¹Â´ÏÄÉÀÌ¼Ç Çù¾÷(UCC) µµ±¸´Â Á¤ºÎ ±â°üÀÇ ±â´ÉÀ» º¯È­½ÃŰ´Â ¿ªÇÒÀ» ÇÕ´Ï´Ù. ÀÌ·¯ÇÑ µµ±¸´Â Á÷¿øÀÇ ³»ºÎ Ä¿¹Â´ÏÄÉÀ̼ǿ¡ ±×Ä¡Áö ¾Ê°í ´ÙÀ½°ú °°Àº ¿ëµµ·Î Ȱ¿ëµË´Ï´Ù. :

Á¤ºÎ ºÎ¼­´Â UCC ¼Ö·ç¼ÇÀ» Á¦°øÇÏ´Â °ø±Þ¾÷ü¿¡°Ô ±¤´ëÇÑ ½ÃÀåÀÔ´Ï´Ù. ±×·¯³ª ÀÌ ºÐ¾ßÀÇ ÀÌÁú¼ºÀ» ÀνÄÇÏ´Â °ÍÀº ¸Å¿ì Áß¿äÇÕ´Ï´Ù. Á¤ºÎ ¼öÁØ(Áö¹æ, ÁÖ, ±¹°¡)¿¡ µû¶ó UCC ¼Ö·ç¼ÇÀÇ ¿ä±¸ ¹× µµÀÔ·üÀÌ ´Þ¶óÁý´Ï´Ù.

±â¼úÀÇ µµÀÔÀº ¸¹Àº ÀÌÁ¡À» ÃÊ·¡ÇÏÁö¸¸ °úÁ¦µµ ³²¾Æ ÀÖ½À´Ï´Ù. »õ·Î¿î ±â¼úÀ» ±âÁ¸ ¿öÅ©Ç÷ο쿡 ÅëÇÕÇÏ´Â °ÍÀº º¹ÀâÇÒ ¼ö ÀÖ½À´Ï´Ù. °ß°íÇÑ µ¥ÀÌÅÍ º¸¾È ¹× ±ÔÁ¤ Áؼö¸¦ º¸ÀåÇÏ´Â °ÍÀÌ °¡Àå Áß¿äÇÕ´Ï´Ù. ½Ã¹Îµé¿¡ ´ëÇÑ ÇàÁ¤ ¼­ºñ½ºÀÇ ¾ó±¼ÀÌ µÇ´Â ÃÖÀü¼± Á÷¿øµé¿¡°Ô È¿°úÀûÀÎ Ä¿¹Â´ÏÄÉÀ̼ǰú Çù¾÷À» À§ÇÑ ÀûÀýÇÑ µµ±¸¿Í ÀÎÇÁ¶ó¸¦ ÀåºñÇÏ´Â °ÍÀº ¿©ÀüÈ÷ °³¼±À» À§ÇÑ Áß¿äÇÑ ºÐ¾ßÀÔ´Ï´Ù.

AI¸¦ Ȱ¿ëÇÑ ÀÚµ¿È­¿Í CPAaS(Communication Platform as a Service)¿Í °°Àº »õ·Î¿î ±â¼úÀº Á¤ºÎ ¾÷¹«¸¦ ´õ¿í ÇÕ¸®È­ÇÏ°í ¼­ºñ½º Á¦°øÀ» °³¼±ÇÒ ¼ö ÀÖ´Â ¾öû³­ °¡´É¼ºÀ» Áö´Ï°í ÀÖ½À´Ï´Ù. µðÁöÅÐ ÀüȯÀ» µµÀÔÇÔÀ¸·Î½á Á¤ºÎ´Â º¸´Ù È¿À²ÀûÀÌ°í ½Ã¹Î Áß½ÉÀÇ ¹Ì·¡¸¦ âÁ¶ÇÒ ¼ö ÀÖ½À´Ï´Ù.

¸ñÂ÷

Á¶»ç ¸ñÀû, Á¶»ç ±â¹ý, Á¤ÀÇ

ÁÖ¿ä Á¶»ç °á°ú °³¿ä

Á¤ºÎ ºÎ¹® °³¿ä

Á¤ºÎ IT ¹× Åë½Å ºÎ¹®ÀÇ °úÁ¦

UCC µµÀÔ »óȲ

CPaaS API ÅõÀÚ °èȹ

ÀÛ¾÷ °ø°£ ¹× ÀÛ¾÷ ½ºÅ¸ÀÏÀÇ ÁøÈ­

ÇÁ·±Æ® ¿öÄ¿ Áö¿ø

ÁÖ¸ñ¹Þ´Â AI

UCC ¼Ö·ç¼Ç ¿¹»ê

UCC ¼Ö·ç¼Ç ¼±Åà ¹× ±¸¸Å ¿äÀÎ

ºÎ·Ï

´ÙÀ½ ´Ü°è

AJY
¿µ¹® ¸ñÂ÷

¿µ¹®¸ñÂ÷

Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption

The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration experiences. This includes expanding online services, leveraging mobile applications for citizen engagement, and exploring artificial intelligence (AI) for data analysis to inform policy decisions and resource allocation.

It is not just external interactions that are changing with government organizations. Remote work has become more commonplace in government agencies. Similar to private sector organizations, government agencies are having to adapt to changing working patterns and work environments. The adoption of automation is a key trend in this process. Automation can encompass anything from replacing paper forms with online applications to using sophisticated software for data validation and decision-making.

Unified communications and collaboration (UCC) tools play a transformative role in how government agencies function. These tools go beyond internal staff communication and are being utilized for:

The government sector presents a vast market for vendors offering UCC solutions. However, it is crucial to recognize the heterogeneity within this sector. Different government levels (local, state, and national) have varying needs and adoption rates of UCC solutions.

While technology adoption offers numerous benefits, challenges remain. Integrating new technologies with existing workflows can be complex. Ensuring robust data security and compliance with regulations is paramount. Equipping frontline workers-often the face of government services to citizens-with the right tools and infrastructure to effectively communicate and collaborate remains a critical area for improvement.

Emerging technologies like AI-powered automation and communications platform as a service (CPaaS) hold immense potential for further streamlining government operations and improving service delivery. By embracing digital transformation, governments can strive to create a more efficient, citizen-centric future.

Table of Contents

Research Objectives, Methodology, and Definitions

Summary of Key Findings

Government Sector Overview

Government IT/Telecom Department Challenges

UCC Adoption Status

CPaaS and API Investment Plans

Workspace and Work Style Evolution

Support for Frontline Workers

AI in the Spotlight

UCC Solution Budgets

UCC Solution Selection and Purchase Factors

Appendix

Next Steps

(ÁÖ)±Û·Î¹úÀÎÆ÷¸ÞÀÌ¼Ç 02-2025-2992 kr-info@giikorea.co.kr
¨Ï Copyright Global Information, Inc. All rights reserved.
PC¹öÀü º¸±â