음성 분석 시장 규모, 점유율, 성장 분석 : 구성요소별, 기업 규모별, 전개 방식별, 용도별, 최종사용자별, 지역별 - 산업 예측(2025-2032년)
Speech Analytics Market Size, Share, and Growth Analysis, By Component (Solution, Service), By Enterprise Size (SMEs, Large Enterprises), By Deployment Mode, By Application, By End User, By Region - Industry Forecast 2025-2032
상품코드:1670362
리서치사:SkyQuest
발행일:2025년 02월
페이지 정보:영문 197 Pages
라이선스 & 가격 (부가세 별도)
한글목차
음성 분석 세계 시장 규모는 2023년 31억 달러로 평가되며, 예측 기간(2025-2032년) 동안 8.2%의 CAGR로 2024년 33억 5,000만 달러에서 2032년 63억 달러로 성장할 것으로 예상됩니다.
음성 분석 시장은 규제 당국의 승인과 제재의 증가로 인해 크게 성장하고 있습니다. 기업들은 커뮤니케이션 모니터링, 컴플라이언스, 전반적인 업무 효율성 향상에 있어 음성 분석의 중요성을 인식하고 있습니다. 이러한 추세는 특히 헬스케어 분야에서 두드러지게 나타나고 있으며, 의료 서비스 제공자들은 음성 분석을 활용하여 환자 치료와 업무 효율성을 향상시키고 있습니다. 의료 기록의 전사, 환자와의 대화 분석, 결과 모니터링 등의 작업에 이러한 도구를 활용함으로써 의료 기관은 서비스 제공의 질을 향상시키기 위해 기술에 투자하고 있습니다. 업계 표준을 준수하고 신뢰할 수 있는 솔루션에 대한 수요가 증가함에 따라 의료 분야에서 음성 분석의 통합이 더욱 확대되고 있으며, 환자 경험 향상과 효율적인 의료 행위에 대한 약속이 강조되고 있습니다.
목차
소개
조사 목적
조사 범위
정의
조사 방법
정보 조달
2차와 1차 데이터 방법
시장 규모 예측
시장 가정과 제한
주요 요약
세계 시장 전망
공급과 수요 동향 분석
부문별 기회 분석
시장 역학과 전망
시장 개요
시장 규모
시장 역학
성장 촉진요인과 기회
성장 억제요인과 과제
Porters 분석
주요 시장 인사이트
핵심성공요인
경쟁 정도
주요 투자 기회
시장 생태계
시장 매력 지수(2024년)
PESTEL 분석
거시경제 지표
밸류체인 분석
가격 분석
규제 상황
사례 연구
기술 분석
음성 분석 시장 규모 : 구성요소별 & CAGR(2025-2032년)
시장 개요
솔루션
서비스
음성 분석 시장 규모 : 기업 규모별 & CAGR(2025-2032년)
시장 개요
중소기업
대기업
음성 분석 시장 규모 : 전개 방식별 & CAGR(2025-2032년)
시장 개요
클라우드
온프레미스
음성 분석 시장 규모 : 용도별 & CAGR(2025-2032년)
시장 개요
고객 경험 관리
통화 감시와 요약
에이전트 성능 모니터링
세일즈 및 마케팅 관리
기타
음성 분석 시장 규모 : 최종사용자별 & CAGR(2025-2032년)
시장 개요
BFSI
IT통신 미디어 엔터테인먼트
소매업과 E-Commerce
정부와 방위
기타
음성 분석 시장 규모 : 지역별 & CAGR(2025-2032년)
북미
미국
캐나다
유럽
독일
스페인
프랑스
영국
이탈리아
기타 유럽
아시아태평양
중국
인도
일본
한국
기타 아시아태평양
라틴아메리카
브라질
기타 라틴아메리카
중동 및 아프리카
GCC 국가
남아프리카공화국
기타 중동 및 아프리카
경쟁 정보
상위 5개사의 비교
주요 기업의 시장 포지셔닝(2024년)
주요 시장 기업이 채용한 전략
최근의 시장 동향
기업의 시장 점유율 분석(2024년)
주요 기업 개요
기업 상세
제품 포트폴리오 분석
기업 부문별 점유율 분석
매출 전년비 비교(2022-2024년)
주요 기업 개요
NICE(United States)
Verint Systems(United States)
Avaya(United States)
Almawave(Italy)
Intelligent Voice(United Kingdom)
CallTrackingMetrics(United States)
3 CLogic(United States)
Sprinklr(United States)
OpenText(Canada)
Genesys Cloud Services(United States)
CallMiner(United States)
Micro Focus International(United Kingdom)
Raytheon BBN Technologies(United States)
Calabrio(United States)
VoiceBase(United States)
Telchemy(United States)
Sensory, Inc.(United States)
Comscore(United States)
iFlytek(China)
Nexidia(United States)
결론과 제안
ksm
영문 목차
영문목차
Global Speech Analytics Market size was valued at USD 3.1 billion in 2023 and is poised to grow from USD 3.35 billion in 2024 to USD 6.3 billion by 2032, growing at a CAGR of 8.2% during the forecast period (2025-2032).
The speech analytics market is experiencing significant growth due to increasing regulatory approvals and sanctions from government authorities. Companies are recognizing the importance of speech analytics in enhancing communication monitoring, compliance, and overall operational efficiency. This trend is particularly pronounced in the healthcare sector, where providers are leveraging speech analytics to improve patient care and streamline operations. By utilizing these tools for tasks like transcribing medical notes, analyzing patient interactions, and monitoring outcomes, healthcare organizations are investing in technology to elevate the quality of service delivery. As demand surges for reliable solutions that adhere to industry standards, the integration of speech analytics within the medical domain is set to expand further, underscoring a commitment to improved patient experiences and efficient medical practices.
Top-down and bottom-up approaches were used to estimate and validate the size of the Global Speech Analytics market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Global Speech Analytics Market Segments Analysis
Global Speech Analytics Market is segmented by Component, Enterprise Size, Deployment Mode, Application, End User and region. Based on Component, the market is segmented into Solution and Service. Based on Enterprise Size, the market is segmented into SMEs and Large Enterprises. Based on Deployment Mode, the market is segmented into Cloud and On-premise. Based on Application, the market is segmented into Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management and Others. Based on End User, the market is segmented into BFSI, IT and Telecom, Media and Entertainment, Retail and eCommerce, Government and Defence and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.
Driver of the Global Speech Analytics Market
The Global Speech Analytics market is significantly driven by the adoption of speech analytics solutions, which allow businesses to visualize interactions between clients and call center agents. These tools provide valuable insights that improve customer experience (CX) and streamline operational processes. Furthermore, call centers are increasingly leveraging text analytics to gain deeper insights into customer interactions, which can lead to immediate enhancements in one-on-one engagements. By utilizing these solutions, organizations can elevate their quality assurance in customer service while simultaneously reducing the need for extensive micromanagement of operations, ultimately delivering greater value to both the business and its clientele.
Restraints in the Global Speech Analytics Market
Privacy and data security are significant concerns for users of speech analytics, as audio and text transcripts may include personal or sensitive information based on the context in which they were collected. This presents challenges for clients seeking to adhere to stringent security standards. Additionally, the increasing costs associated with advanced technology can further hinder the expansion of the global speech analytics market. As organizations strive to balance the benefits of speech analytics with the necessity for robust data protection measures, these factors could impede market growth and limit adoption rates among potential users in various industries.
Market Trends of the Global Speech Analytics Market
The Global Speech Analytics market is poised for significant growth as organizations increasingly recognize the value of advanced technologies like Natural Language Processing (NLP), Artificial Intelligence (AI), and Machine Learning (ML) to enhance customer service. By leveraging these solutions, businesses can meticulously analyze customer interactions, identify satisfaction gaps, and implement targeted improvements that drive positive experiences. The potent combination of intelligent analytics and real-time visualization empowers companies to efficiently address customer concerns, optimize operations, and elevate service quality. Consequently, investments in speech analytics not only streamline processes but also foster enhanced customer loyalty, positioning organizations for sustained competitive advantage in an evolving marketplace.
Table of Contents
Introduction
Objectives of the Study
Scope of the Report
Definitions
Research Methodology
Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations
Executive Summary
Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis
Market Dynamics & Outlook
Market Overview
Market Size
Market Dynamics
Drivers & Opportunities
Restraints & Challenges
Porters Analysis
Competitive rivalry
Threat of substitute
Bargaining power of buyers
Threat of new entrants
Bargaining power of suppliers
Key Market Insights
Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Regulatory Landscape
Case Studies
Technology Analysis
Global Speech Analytics Market Size by Component & CAGR (2025-2032)
Market Overview
Solution
Service
Global Speech Analytics Market Size by Enterprise Size & CAGR (2025-2032)
Market Overview
SMEs
Large Enterprises
Global Speech Analytics Market Size by Deployment Mode & CAGR (2025-2032)
Market Overview
Cloud
On-premise
Global Speech Analytics Market Size by Application & CAGR (2025-2032)
Market Overview
Customer Experience Management
Call Monitoring and Summarization
Agent Performance Monitoring
Sales and Marketing Management
Others
Global Speech Analytics Market Size by End User & CAGR (2025-2032)
Market Overview
BFSI
IT and Telecom, Media and Entertainment
Retail and eCommerce
Government and Defence
Others
Global Speech Analytics Market Size & CAGR (2025-2032)
North America (Component, Enterprise Size, Deployment Mode, Application, End User)
US
Canada
Europe (Component, Enterprise Size, Deployment Mode, Application, End User)
Germany
Spain
France
UK
Italy
Rest of Europe
Asia Pacific (Component, Enterprise Size, Deployment Mode, Application, End User)
China
India
Japan
South Korea
Rest of Asia-Pacific
Latin America (Component, Enterprise Size, Deployment Mode, Application, End User)
Brazil
Rest of Latin America
Middle East & Africa (Component, Enterprise Size, Deployment Mode, Application, End User)
