세계의 음성 분석 시장 보고서(2025년)
Voice And Speech Analytics Global Market Report 2025
상품코드 : 1695275
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
 라이선스 & 가격 (부가세 별도)
US $ 4,490 ₩ 6,516,000
PDF (Single User License) help
PDF 보고서를 1명만 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.
US $ 6,490 ₩ 9,419,000
PDF (Site License) help
PDF 보고서를 동일 사업장의 모든 분이 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.
US $ 8,490 ₩ 12,322,000
PDF (Enterprise License) help
PDF 보고서를 동일 기업의 모든 분이 이용할 수 있는 라이선스입니다. 인쇄 가능하며 인쇄물의 이용 범위는 PDF 이용 범위와 동일합니다.


ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
ㅁ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송기일은 문의해 주시기 바랍니다.

한글목차

음성 분석 시장 규모는 향후 몇 년 동안 연평균 17.0%의 성장률을 기록하며 2029년까지 57억 달러 규모로 성장할 것으로 예상됩니다. 예측 기간 동안의 성장 배경에는 클라우드 컴퓨팅 채택 증가, 고객 경험 향상에 대한 요구 증가, 멀티 채널 커뮤니케이션의 부상, 사기 방지 및 보안에 대한 관심, 빅데이터의 가용성 증가 등이 있습니다. 예측 기간의 주요 동향으로는 멀티채널 분석, 실시간 감정 분석, 감정 인식 기술, 컴플라이언스 및 윤리적 AI의 중요성, 고객 행동의 예측 분석 등이 있습니다.

동영상 컨텐츠 마케팅의 급격한 증가가 예상되며, 음성 분석 시장의 성장을 견인할 것으로 보입니다. 동영상 컨텐츠 마케팅은 마케팅 목적으로 동영상을 제작하여 전략적으로 활용하는 것으로, 타깃 시청자에게 효과적으로 홍보 및 메시지를 전달하는 것을 목적으로 합니다. 음성 분석은 동영상 컨텐츠 마케팅에서 중요한 역할을 하며, 데이터에 기반한 의사결정, 시청자 이해, 참여와 영향력을 높이기 위한 동영상 컨텐츠 최적화를 촉진합니다. 2023년 2월, 영국에 본사를 둔 동영상 마케팅 에이전시이자 소프트웨어 회사인 Wyzowl의 조사에 따르면, 기업의 동영상 컨텐츠 마케팅 채택률이 91%로 증가하여 2022년에 관찰된 86%에서 증가한 것으로 나타났습니다. 동영상 컨텐츠 마케팅에 대한 수요 증가는 음성 분석 시장 성장의 주요 촉진제가 될 것으로 예상됩니다.

음성 분석 시장의 선도적인 기업들은 기술적으로 진보된 제품을 개발하기 위해 전략적으로 협업에 집중하고 있습니다. 전략적 협업이란 모든 당사자에게 이익이 되는 공동의 목표를 향해 협력하기 위해 사업체 간 공식적인 계약을 체결하는 것을 말합니다. 예를 들어, 2023년 2월 인도에 본사를 둔 통신 서비스 기업 Bharti Airtel Limited는 미국에 본사를 둔 기술 기업 Nvidia Corporation과 협력하여 인공지능 기반 음성 분석 솔루션을 발표했습니다. 에어텔은 엔비디아의 대화형 AI 툴킷인 NvidiaNeMo와 멀티 프레임워크 추론 서비스 소프트웨어인 Triton Inference Server를 사용하여 맞춤형 음성 애플리케이션을 개발했습니다. 이 협업은 에어텔의 딥러닝 기반 자동 음성 인식(ASR) 모델을 엔비디아의 정교한 소프트웨어와 통합하여 언어 분석 및 조작의 실용적인 조정을 가능하게 하는 것을 목표로 하고 있습니다. 이 접근 방식은 평균 30%의 계산 비용으로 결과를 얻을 수 있으며, 탄소발자국을 줄이고 온실 가스 배출을 줄일 수 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별·국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업과 혁신적 기업

제32장 세계의 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병

제34장 최근의 시장 동향

제35장 시장 잠재력이 높은 국가, 부문, 전략

제36장 부록

ksm
영문 목차

영문목차

Voice and speech analytics encompass the technology and processes focused on the analysis and interpretation of spoken language, often found in various forms such as recorded calls. The primary goal is to extract valuable insights, patterns, and information. The applications of voice and speech analytics are diverse and include optimizing customer service, detecting fraud, and enabling data-driven decision-making. This technology finds practical use in call centers, market research, and business intelligence, providing a valuable tool for organizations seeking to derive meaningful information from spoken interactions.

The primary components of voice and speech analytics consist of solutions and services. Voice and speech analytics solutions include products, services, or procedures specifically designed to address particular issues. They are applied across diverse industries to extract valuable insights from customer interactions, elevate customer satisfaction, and enhance operational efficiency. These solutions can be deployed in on-premises and cloud modes and cater to organizations of different sizes, including large enterprises and small and medium-sized enterprises (SMEs). Voice and speech analytics find application in various scenarios such as customer experience management, call monitoring and summarization, agent performance monitoring, sales and marketing management, risk and compliance management, sentiment analysis, and other related areas.

The voice and speech analytics research report is one of a series of new reports from The Business Research Company that provides voice and speech analytics market statistics, including the voice and speech analytics industry's global market size, regional shares, competitors with an voice and speech analytics market share, detailed voice and speech analytics market segments, market trends and opportunities, and any further data you may need to thrive in the voice and speech analytics industry. This voice and speech analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The voice and speech analytics market size has grown rapidly in recent years. It will grow from $2.54 billion in 2024 to $3.04 billion in 2025 at a compound annual growth rate (CAGR) of 19.9%. The growth in the historic period can be attributed to rapid adoption of conversational ai, expansion of industry-specific solutions, integration with advanced analytics platforms, ai-driven personalization, emphasis on emotional and sentiment analysis.

The voice and speech analytics market size is expected to see rapid growth in the next few years. It will grow to $5.7 billion in 2029 at a compound annual growth rate (CAGR) of 17.0%. The growth in the forecast period can be attributed to increased adoption of cloud computing, growing need for customer experience improvement, rise of multichannel communication, focus on fraud prevention and security, increased availability of big data. Major trends in the forecast period include multi-channel analytics, real-time sentiment analysis, emotion recognition technology, focus on compliance and ethical ai, predictive analytics for customer behavior.

The anticipated surge in video content marketing is poised to drive the growth of the voice and speech analytics market. Video content marketing involves the creation and strategic utilization of videos for marketing purposes, aiming to promote or communicate messages effectively to a target audience. Voice and speech analytics play a crucial role in video content marketing, facilitating data-driven decision-making, audience understanding, and the optimization of video content for enhanced engagement and impact. In February 2023, a survey by Wyzowl, a UK-based video marketing agency and software company, revealed that the adoption of video content marketing by businesses increased to 91%, indicating a rise from the 86% usage rate observed in 2022. The escalating demand for video content marketing is expected to be a key driver for the growth of the voice and speech analytics market.

Prominent companies in the voice and speech analytics market are strategically focusing on collaborations to develop technologically advanced products. Strategic collaborations involve formalized agreements between entities to work together towards shared goals, benefiting all parties involved. For instance, in February 2023, Bharti Airtel Limited, an India-based telecommunications services company, collaborated with Nvidia Corporation, a US-based technology company, to launch an artificial intelligence-based speech analytics solution. Airtel developed a customized voice application using Nvidia's conversational AI toolkit NvidiaNeMo and the multi-framework inference-serving software Triton Inference Server. The collaboration aims to integrate Airtel's deep learning-based automated speech recognition (ASR) models with Nvidia's sophisticated software, enabling language analysis and practical adjustments to operations. This approach promises results at 30% of the average computation cost, with a smaller carbon footprint and reduced greenhouse gas emissions.

In June 2024, Deepgram, a US-based AI company known for its advanced speech-to-text and audio-intelligence solutions, acquired Poised, Inc. for an undisclosed amount. This acquisition is intended to transform real-time voice AI communication by equipping users with personalized feedback and tools to improve their virtual meeting experiences. Poised, Inc. is a US-based technology company that specializes in voice and speech analytics, emphasizing the enhancement of communication and engagement through technology.

Major companies operating in the voice and speech analytics market report are Google LLC, Amazon Web Services Inc., Hewlett Packard Enterprise Development LP, Micro Focus International PLC, Avaya Inc., NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Qualtrics, Vonage, AlmavivA S.p.A., Verint System Inc., Five9 Inc., Enghouse Interactive Inc., Talkdesk Inc., ThoughtSpot Inc., Uniphore, Calabrio Inc., CallMiner, Marchex Inc., Sabio Group, Clarabridge, Nexidia Inc., CallTrackingMetrics, Castel Communications LLC, VoiceBase Inc., 3CLogic Inc., Beyond Verbal, Voci Technologies Inc., RankMiner, Zoom Speech Analytics

North America was the largest region in the voice and speech analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice and speech analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the voice and speech analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The voice and speech analytics market consists of revenues earned by entities by providing services such as real-time analysis, customer insights, quality assurance, and voice transcription and analysis. The market value includes the value of related goods sold by the service provider or included within the service offering. The voice and speech analytics market also includes sales of microphones, storage devices, computing hardware, and speech recognition devices. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Voice And Speech Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on voice and speech analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for voice and speech analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The voice and speech analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Voice And Speech Analytics Market Characteristics

3. Voice And Speech Analytics Market Trends And Strategies

4. Voice And Speech Analytics Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Voice And Speech Analytics Growth Analysis And Strategic Analysis Framework

6. Voice And Speech Analytics Market Segmentation

7. Voice And Speech Analytics Market Regional And Country Analysis

8. Asia-Pacific Voice And Speech Analytics Market

9. China Voice And Speech Analytics Market

10. India Voice And Speech Analytics Market

11. Japan Voice And Speech Analytics Market

12. Australia Voice And Speech Analytics Market

13. Indonesia Voice And Speech Analytics Market

14. South Korea Voice And Speech Analytics Market

15. Western Europe Voice And Speech Analytics Market

16. UK Voice And Speech Analytics Market

17. Germany Voice And Speech Analytics Market

18. France Voice And Speech Analytics Market

19. Italy Voice And Speech Analytics Market

20. Spain Voice And Speech Analytics Market

21. Eastern Europe Voice And Speech Analytics Market

22. Russia Voice And Speech Analytics Market

23. North America Voice And Speech Analytics Market

24. USA Voice And Speech Analytics Market

25. Canada Voice And Speech Analytics Market

26. South America Voice And Speech Analytics Market

27. Brazil Voice And Speech Analytics Market

28. Middle East Voice And Speech Analytics Market

29. Africa Voice And Speech Analytics Market

30. Voice And Speech Analytics Market Competitive Landscape And Company Profiles

31. Voice And Speech Analytics Market Other Major And Innovative Companies

32. Global Voice And Speech Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Voice And Speech Analytics Market

34. Recent Developments In The Voice And Speech Analytics Market

35. Voice And Speech Analytics Market High Potential Countries, Segments and Strategies

36. Appendix

(주)글로벌인포메이션 02-2025-2992 kr-info@giikorea.co.kr
ⓒ Copyright Global Information, Inc. All rights reserved.
PC버전 보기