The voice and speech analytics market is forecasted to grow by USD 3765.3 mn during 2023-2028, accelerating at a CAGR of 19.52% during the forecast period. The report on the voice and speech analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growth in emotion analytics, demand from growing business process outsourcing (BPO) sector, and adoption of speech analytics for financial trading.
Market Scope
Base Year
2024
End Year
2028
Series Year
2024-2028
Growth Momentum
Accelerate
YOY 2024
16.62%
CAGR
19.52%
Incremental Value
$3765.3 mn
Technavio's voice and speech analytics market is segmented as below:
By End-user
Large enterprise
Small and medium enterprise
By Component
Solution
Services
By Geographical Landscape
North America
Europe
APAC
South America
Middle East and Africa
This study identifies the growing use of AI integrated with voice and speech analytics as one of the prime reasons driving the voice and speech analytics market growth during the next few years. Also, proliferation of predictive analytics in voice and speech analytics and increasing demand for monitoring employee emotions will lead to sizable demand in the market.
The report on the voice and speech analytics market covers the following areas:
Voice and speech analytics market sizing
Voice and speech analytics market forecast
Voice and speech analytics market industry analysis
The vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading voice and speech analytics market vendors that include audEERING GmbH, Avaya LLC, Calabrio Inc., CallMiner Inc., Castel Communications LLC, Dialpad Inc., Enghouse Systems Ltd., Genesys Telecommunications Laboratories Inc., Invoca Inc., Liveperson Inc., Marchex Inc, NICE Ltd., Qualtrics LLC, Sabio Ltd. Co., Talkdesk Inc., ThoughtSpot Inc., Uniphore Technologies Inc., Verint Systems Inc., Voci Technologies Inc., and VoiceSense Ltd. Also, the voice and speech analytics market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The company presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Component
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ million)
Data Table on Global - Market size and forecast 2023-2028 ($ million)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Voice And Speech Analytics Market 2018 - 2022
Historic Market Size - Data Table on Global Voice And Speech Analytics Market 2018 - 2022 ($ million)