Global Customer Relationship Management (CRM) Outsourcing Market 2024-2028
상품코드:1583936
리서치사:TechNavio
발행일:2024년 08월
페이지 정보:영문 190 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
한글목차
고객관계관리(CRM) 아웃소싱 시장(2024-2028년)
고객관계관리(CRM) 아웃소싱 시장은 2023-2028년에 277억 달러로 확대하며, 예측 기간 중 5.82%의 CAGR로 성장할 것으로 예측됩니다. 고객관계관리(CRM) 아웃소싱 시장의 전체적인 분석, 시장 규모·예측, 동향, 성장 촉진요인, 과제, 약 25사의 벤더를 다룬 벤더 분석 등을 게재하고 있습니다.
현재 시장 시나리오, 최신 동향과 촉진요인, 시장 환경 전체에 관한 최신 분석을 제공하고 있습니다. 이 시장은 대규모 고객 관리의 요구 증가, 네오 소싱의 이용 증가, 확장성 요구의 증대에 의해 촉진되고 있습니다.
시장 범위
기준년
2024년
종료년
2028년
예측 기간
2024-2028년
성장 모멘텀
가속
전년대비(2024년)
5.42%
CAGR
5.82%
증분액
277억 달러
빅데이터·분석 서비스의 등장을 향후 수년간 고객관계관리(CRM) 아웃소싱 시장의 성장을 촉진하는 주요 요인의 하나로 분석하고 있습니다. 또한 소셜 인터랙션의 수요 확대 및 복수 국가 및 집중형 아웃소싱 모델의 부상도 이 시장의 큰 수요로 연결될 것으로 생각됩니다.
The customer relationship management (CRM) outsourcing market is forecasted to grow by USD 27.7 bn during 2023-2028, accelerating at a CAGR of 5.82% during the forecast period. The report on the customer relationship management (CRM) outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising need for large-scale client management, increased use of neo-sourcing, and rising need for scalability.
Market Scope
Base Year
2024
End Year
2028
Series Year
2024-2028
Growth Momentum
Accelerate
YOY 2024
5.42%
CAGR
5.82%
Incremental Value
$27.7 bn
Technavio's customer relationship management (CRM) outsourcing market is segmented as below:
By Application
Large enterprise
SMEs
By End-user
BFSI
Telecom and IT
Retail
Healthcare
Others
By Geographical Landscape
North America
APAC
Europe
South America
Middle East and Africa
This study identifies the advent of big data and analytics services as one of the prime reasons driving the customer relationship management (CRM) outsourcing market growth during the next few years. Also, growing demand for social interaction and rise of multi-country and centralized outsourcing models will lead to sizable demand in the market.
The report on the customer relationship management (CRM) outsourcing market covers the following areas:
Customer relationship management (CRM) outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer relationship management (CRM) outsourcing market vendors that include Accenture Plc, Alorica Inc., Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., Digital Customer Care Co. BV, ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., International Business Machines Corp., StarTek Inc., Tata Sons Pvt. Ltd., Teleperformance SE, and TTEC Holdings Inc.. Also, the customer relationship management (CRM) outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Application
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ billion)
Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
