pc 버전으로 이동 중 [시장보고서]세계의 컨택센터 시장(2023-2027년)
세계의 컨택센터 시장(2023-2027년)
Global Contact Center Market 2023-2027
상품코드 : 1189236
리서치사 : TechNavio
발행일 : 2023년 01월
페이지 정보 : 영문 164 Pages
US $ 2,500 ₩ 3,367,000
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컨택센터 시장 규모는 2022-2027년 1617억 3000만 달러, 예측 기간 중 CAGR은 9.33%로 성장할 것으로 예측되고 있습니다.


제1장 주요 요약

제2장 시장 구도

제3장 시장 규모

제4장 시장 규모 실적

제5장 Five forces 분석

제6장 유형별 시장 세분화

제7장 도입별 시장 세분화

제8장 고객 상황

제9장 지역별 상황

제10장 촉진요인, 과제 및 동향

제11장 벤더 구도

제12장 벤더 분석

제13장 부록

KSA 23.02.09
영문 목차


Technavio has been monitoring the contact center market and is forecast to grow by $161.73 bn during 2022-2027, accelerating at a CAGR of 9.33% during the forecast period. Our report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the rising adoption of cloud-based contact centers, the necessity to improve CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers.

Technavio's contact center market is segmented as below:

By Type

By Deployment

By Geographical Landscape

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center market growth during the next few years. Also, the use of analytics for enhancing customer experience and the incorporation of ai for providing customized solutions will lead to sizable demand in the market.

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading contact center market vendors that include 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp. Also, the contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Table of Contents

1 Executive Summary

2 Market Landscape

3 Market Sizing

4 Historic Market Size

5 Five Forces Analysis

6 Market Segmentation by Type

7 Market Segmentation by Deployment

8 Customer Landscape

9 Geographic Landscape

10 Drivers, Challenges, and Trends

11 Vendor Landscape

12 Vendor Analysis

13 Appendix

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