세계의 시민 서비스 AI 시장 - 업계 분석, 규모, 점유율, 성장, 동향, 예측(2031년)
Citizen Service AI Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2031
상품코드:1624310
리서치사:Fairfield Market Research
발행일:2024년 12월
페이지 정보:영문 178 Pages
라이선스 & 가격 (부가세 별도)
한글목차
세계 시민서비스 AI 시장 규모는 비약적인 성장을 이루며 2024년부터 2031년 사이에 33.2%의 연평균 복합 성장률(CAGR)이라는 현저한 성장률로 확대해 124억 4,000만 달러에서 927억 7,000만 달러로 증가 이 성장은 시민 참여를 강화하고 공공 서비스를 최적화하고 신속한 거버넌스를 촉진하기 위해 정부와 조직이 인공지능(AI) 기술을 통합하고 있음을 나타냅니다. 반영합니다.
시민 서비스 AI 시장은 채팅봇, 가상 어시스턴트, 예측 분석 등의 AI 구동 기술을 도입하고 시민 중심의 서비스를 향상시키는 데 초점을 맞추었습니다. 관료적 구조에서 보다 효율적이고 개인화된 데이터 중심의 서비스 모델로 전환하고 있습니다.
이 보고서는 세계 시민 서비스 AI 시장에 대해 조사했으며, 시장 개요와 함께 기술별, 용도별, 지역별 동향 및 시장 진출기업의 경쟁 동향 등을 제공합니다.
목차
제1장 주요 요약
제2장 시장 개요
시장 정의와 세분화
시장 역학
밸류체인 분석
Porter's Five Forces 분석
규제 상황
COVID-19의 영향 분석
경제 개요
PESTLE 분석
제3장 가격 동향 분석, 2019-2031년
제4장 세계 시민 서비스 AI 시장 전망, 2019-2031년
세계의 시민 서비스 AI 시장 전망, 기술별, 금액(10억 달러), 2019-2031년
세계의 시민 서비스 AI 시장 전망, 용도별, 금액(10억 달러), 2019-2031년
세계의 시민 서비스 AI 시장 전망, 지역별, 금액(10억 달러), 2019-2031년
제5장 북미 시민 서비스 AI 시장 전망, 2019-2031년
제6장 유럽의 시민 서비스 AI 시장 전망, 2019-2031년
제7장 아시아태평양 시민 서비스 AI 시장 전망, 2019-2031년
제8장 라틴아메리카의 시민 서비스 AI 시장 전망, 2019-2031년
제9장 중동·비아프리카의 시민 서비스 AI 시장 전망, 2019-2031년
제10장 경쟁 구도
기업의 시장 점유율 분석, 2023년
경쟁 대시보드
기업 프로파일
Addo AI
ServiceNow
Amazon Web Services, Inc.
Pegasystems Inc.
IBM
Microsoft
NVIDIA Corporation
Accenture
Tencent Holdings Ltd.
Pegasystems Inc.
제11장 부록
JHS
영문 목차
영문목차
The global citizen service AI market is poised for exponential growth, projected to expand at a remarkable CAGR of 33.2% between 2024 and 2031, increasing from $12.44 billion to an estimated $92.77 billion. This growth reflects the increasing integration of Artificial Intelligence (AI) technologies by governments and organizations to enhance citizen engagement, optimize public services, and promote responsive governance.
Market Insights
The citizen service AI market focuses on deploying AI-driven technologies like chatbots, virtual assistants, and predictive analytics to improve citizen-centric services. By leveraging AI, public institutions are transitioning from traditional bureaucratic structures to more efficient, personalized, and data-driven service models.
2.Natural Language Processing (NLP): Enhances interaction between citizens and AI-powered platforms.
3.Image and Face Recognition: Bolsters security and facilitates public safety initiatives.
Governments globally are embracing digital platforms, data analytics, and Internet of Things (IoT) integration to create smart and accessible solutions for citizens.
Market Growth Drivers
1. Demand for Streamlined Citizen Engagement
The need for personalized, efficient services is driving governments to adopt AI solutions.
Virtual assistants and chatbots offer real-time assistance, enabling citizens to access services seamlessly.
Predictive analytics improves resource allocation and anticipates citizen needs, fostering trust and satisfaction.
2. Rising Adoption of Digital Governance Models
AI technologies enable governments to reduce bureaucracy and enhance operational efficiency.
Automated systems allow public servants to focus on complex issues while AI handles routine tasks.
3. Integration of Data Analytics
AI-driven insights from large datasets empower governments to make evidence-based decisions.
Predictive capabilities help preempt potential issues, ensuring proactive problem-solving and effective policymaking.
Market Restraints
1. Data Privacy and Security Concerns
The extensive use of citizen data in AI systems raises issues around confidentiality and integrity.
Governments must implement robust frameworks to safeguard sensitive information and ensure compliance with privacy regulations.
2. Risk of Digital Exclusion
Limited access to digital technologies and insufficient digital literacy among certain demographics may exacerbate inequalities.
Addressing these disparities is crucial to ensuring inclusive AI-powered public services.
Opportunities
1. Enhancing Public Service Efficiency and Cost-effectiveness
AI reduces administrative burdens by automating repetitive tasks, freeing up resources for high-priority areas.
Data-driven insights improve decision-making, resource allocation, and policy implementation.
Governments can achieve significant cost savings while delivering faster and more accurate services.
2. Integration with Emerging Technologies
AI, coupled with IoT and blockchain, has the potential to revolutionize public services.
Real-time monitoring of infrastructure, predictive maintenance, and transparent governance models are key areas of growth.
3. Smart City Development
Citizen service AI is integral to the success of smart cities, enhancing traffic management, public safety, and utilities optimization.
Investments in smart infrastructure create lucrative opportunities for AI solution providers.
Regional Analysis
1. North America: Leading the Market with Innovation
North America is projected to dominate the global citizen service AI market, driven by robust technological infrastructure and substantial government investments in AI solutions.
The presence of tech giants and a digitally savvy population accelerates adoption.
2. East Asia: Rapid Growth and Long-term Potential
East Asia is expected to witness the fastest growth, fueled by substantial investments in AI research and smart city initiatives.
Countries like China, Japan, and South Korea are leveraging AI for digital governance, public safety, and healthcare advancements.
3. Europe: Strong Growth through Digital Transformation
European governments' focus on regulatory frameworks and ethical AI practices supports steady market expansion.
Initiatives to address digital literacy and inclusion are bolstering AI adoption in public services.
Competitive Analysis
The citizen service AI market is highly competitive, with key players focusing on innovation, product differentiation, and strategic partnerships to strengthen their market positions.
Key Companies Profiled
Addo AI
ServiceNow
Amazon Web Services, Inc.
Pegasystems Inc.
IBM
Microsoft
NVIDIA Corporation
Accenture
Tencent Holdings Ltd.
Intel Corporation
Citizen Service AI market Segmentation
1. By Technology
Machine Learning (ML)
Natural Language Processing (NLP)
Image Processing
Face Recognition
2. By Application
Traffic and Transportation Management
Healthcare
Public Safety
Utilities
General Services
3. By Region
North America
Europe
Asia Pacific
Latin America
Middle East & Africa
Table of Contents
1. Executive Summary
1.1. Global Citizen Service AI Market Snapshot
1.2. Future Projections
1.3. Key Market Trends
1.4. Regional Snapshot, by Value, 2024
1.5. Analyst Recommendations
2. Market Overview
2.1. Market Definitions and Segmentations
2.2. Market Dynamics
2.2.1. Drivers
2.2.2. Restraints
2.2.3. Opportunities
2.3. Value Chain Analysis
2.4. Porter's Five Forces Analysis
2.5. Regulatory Landscape
2.6. COVID-19 Impact Analysis
2.6.1. Supply
2.6.2. Demand
2.7. Economic Overview
2.7.1. World Economic Projections
2.8. PESTLE Analysis
3. Price Trend Analysis, 2019 - 2031,
3.1. Key Highlights
3.2. Prominent Factors Affecting Citizen Service AI Prices
3.3. Global Average Price Analysis
4. Global Citizen Service AI Market Outlook, 2019 - 2031
4.1. Global Citizen Service AI Market Outlook, by Technology, Value (US$ Bn), 2019 - 2031
4.1.1. Key Highlights
4.1.1.1. Machine Learning (ML)
4.1.1.2. Natural Language Processing (NLP)
4.1.1.3. Image Processing
4.1.1.4. Face Recognition
4.2. Global Citizen Service AI Market Outlook, by Application, Value (US$ Bn), 2019 - 2031
4.2.1. Key Highlights
4.2.1.1. Traffic and Transportation Management
4.2.1.2. Healthcare
4.2.1.3. Public Safety
4.2.1.4. Utilities
4.2.1.5. General Services
4.3. Global Citizen Service AI Market Outlook, by Region, Value (US$ Bn) & Volume (KT), 2019 - 2031
