챗봇 시장 : 세계 산업 규모, 점유율, 동향, 기회, 예측 - 봇 통신별(텍스트, 음성, 비디오), 최종 이용 업계별(소매 및 E-Commerce, 헬스케어 및 생명과학), 지역별, 경쟁별(2020-2030년)
Chatbot Market - Global Industry Size, Share, Trends, Opportunity, and Forecast Segmented By Bot Communication (Text, Audio, & Video), by End-User Vertical (Retail & eCommerce, Healthcare & Life Sciences), By Region, and By Competition 2020-2030F
상품코드:1881799
리서치사:TechSci Research
발행일:2025년 11월
페이지 정보:영문 186 Pages
라이선스 & 가격 (부가세 별도)
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한글목차
세계의 챗봇 시장은 2024년에 61억 6,000만 달러로 평가되었으며, 2030년까지 CAGR 25.1%로 성장하여 236억 1,000만 달러에 달할 것으로 예측됩니다.
챗봇은 주로 텍스트 또는 음성 인터페이스를 통해 인간 사용자와의 대화를 시뮬레이션하도록 설계된 컴퓨터 프로그램으로, 인공지능(AI)과 자연어 처리(NLP)를 활용하여 응답을 이해하고 생성하는 컴퓨터 프로그램입니다. 시장 확대는 운영 비용 절감에 따른 24시간 365일 고객 지원 수요 증가, AI 및 NLP 기술의 지속적인 발전, 즉각적인 셀프서비스 상호 작용을 원하는 소비자의 선호도 변화 등에 의해 근본적으로 추진되고 있습니다.
시장 개요
예측 기간
2026-2030년
시장 규모 : 2024년
61억 6,000만 달러
시장 규모 : 2030년
236억 1,000만 달러
CAGR : 2025-2030년
25.1%
가장 빠르게 성장하는 부문
소매·E-Commerce
최대 시장
아시아태평양
주요 시장 촉진요인
인공지능(AI)과 자연어 처리(NLP)의 지속적인 발전은 세계 챗봇 시장의 주요 촉진요인으로 작용하고 있습니다. AI 알고리즘과 딥러닝 모델의 지속적인 개선을 통해 챗봇은 인간의 복잡한 질문을 이해하고 더 높은 정확도로 일관성 있고 맥락에 맞는 답변을 생성할 수 있게 되었습니다.
주요 시장 과제
데이터 프라이버시에 대한 내재된 우려가 세계 챗봇 시장의 성장을 가로막고 있습니다. 소비자들은 특히 민감한 개인 정보를 수집, 처리, 저장할 가능성이 있는 자동화 시스템과의 관계에 대해 점점 더 주저하고 있습니다.
주요 시장 동향
세계 챗봇 시장은 멀티모달 인공지능의 통합이 진행되고 있는 것에 큰 영향을 받고 있습니다. 이를 통해 챗봇은 텍스트 대화 이상의 기능을 구현할 수 있게 되었습니다. 이러한 추세는 텍스트, 음성, 이미지, 동영상 등 다양한 데이터 유형의 처리 및 통합에 초점을 맞추고 보다 포괄적이고 직관적인 사용자 경험을 창출하는 것을 목표로 하고 있습니다.
목차
제1장 개요
제2장 조사 방법
제3장 주요 요약
제4장 고객의 소리
제5장 세계의 챗봇 시장 전망
시장 규모 및 예측
금액별
시장 점유율과 예측
봇 통신 방식별(텍스트, 음성, 비디오)
최종 이용 업계별(소매·E-Commerce, 헬스케어·생명과학)
지역별
기업별(2024)
시장 맵
제6장 북미의 챗봇 시장 전망
시장 규모 및 예측
시장 점유율과 예측
북미 : 국가별 분석
미국
캐나다
멕시코
제7장 유럽의 챗봇 시장 전망
시장 규모 및 예측
시장 점유율과 예측
유럽 : 국가별 분석
독일
프랑스
영국
이탈리아
스페인
제8장 아시아태평양의 챗봇 시장 전망
시장 규모 및 예측
시장 점유율과 예측
아시아태평양 : 국가별 분석
중국
인도
일본
한국
호주
제9장 중동 및 아프리카의 챗봇 시장 전망
시장 규모 및 예측
시장 점유율과 예측
중동 및 아프리카 : 국가별 분석
사우디아라비아
아랍에미리트
남아프리카공화국
제10장 남미의 챗봇 시장 전망
시장 규모 및 예측
시장 점유율과 예측
남미 : 국가별 분석
브라질
콜롬비아
아르헨티나
제11장 시장 역학
성장 촉진요인
과제
제12장 시장 동향과 발전
인수합병
제품 출시
최근 동향
제13장 세계의 챗봇 시장 : SWOT 분석
제14장 Porter's Five Forces 분석
업계내 경쟁
신규 참여의 가능성
공급업체의 능력
고객의 능력
대체품의 위협
제15장 경쟁 구도
IBM Corporation
eGain Corporation
Nuance Communications Inc.(Microsoft Corp.)
Creative Virtual Ltd
Avaamo Inc.
EdgeVerve Systems Limited
Zendesk Inc.
Inbenta Holdings Inc.
Serviceaide Inc.
Amelia US LLC(Ipsoft Inc.)
제16장 전략적 제안
제17장 조사 회사 소개 및 면책사항
KSM
영문 목차
영문목차
The Global Chatbot Market, valued at USD 6.16 Billion in 2024, is projected to experience a CAGR of 25.1% to reach USD 23.61 Billion by 2030. A chatbot is a computer program engineered to simulate conversation with human users, primarily via text or voice interfaces, employing artificial intelligence (AI) and natural language processing (NLP) to understand and generate responses. The market's expansion is fundamentally driven by the escalating demand for 24/7 customer support at reduced operational expenditures, continuous advancements in AI and NLP technologies, and evolving consumer preferences for instant self-service interactions.
Market Overview
Forecast Period
2026-2030
Market Size 2024
USD 6.16 Billion
Market Size 2030
USD 23.61 Billion
CAGR 2025-2030
25.1%
Fastest Growing Segment
Retail & eCommerce
Largest Market
Asia Pacific
Key Market Drivers
The continuous advancements in Artificial Intelligence and Natural Language Processing serve as a primary driver for the global chatbot market. Continuous improvements in AI algorithms and deep learning models enable chatbots to understand complex human queries and generate coherent, contextually relevant responses with greater accuracy. These technological enhancements expand chatbot functionality, moving beyond basic inquiries to sophisticated interactions that closely emulate human conversation, thereby increasing their utility across diverse enterprise applications.
Key Market Challenges
The inherent concern regarding data privacy significantly impedes the expansion of the global chatbot market. Consumers are increasingly hesitant to engage with automated systems that may collect, process, and store their personal information, particularly sensitive data. This apprehension erodes user trust, which is fundamental for widespread adoption and sustained interaction with chatbot services. According to the International Association of Privacy Professionals (IAPP), in 2023, 68% of consumers globally expressed concern about their online privacy, with 57% specifically identifying artificial intelligence as a significant threat to their privacy.
Key Market Trends
The Global Chatbot Market is significantly shaped by the increasing integration of multimodal artificial intelligence, which allows chatbots to move beyond text-only interactions. This trend focuses on processing and combining various data types, including text, voice, images, and video, to create more comprehensive and intuitive user experiences. Multimodal AI enables chatbots to understand complex queries presented through diverse inputs, leading to more effective communication and problem resolution. For instance, according to a Google Cloud announcement in October 2025, Gemini Enterprise launched with next-generation conversational AI agents that can be deployed across telephony, web, mobile, email, and chat in over 40 languages, demonstrating a clear move towards integrating multiple communication modalities. This advanced capability enhances the chatbot's ability to interpret nuanced user intent and respond contextually, thereby increasing overall user satisfaction and expanding the range of applications for chatbots across industries
Key Market Players
IBM Corporation
eGain Corporation
Nuance Communications Inc. (Microsoft Corp.)
Creative Virtual Ltd
Avaamo Inc.
EdgeVerve Systems Limited
Zendesk Inc.
Inbenta Holdings Inc.
Serviceaide Inc.
Amelia US LLC (Ipsoft Inc.)
Report Scope:
In this report, the Global Chatbot Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Chatbot Market, By Bot Communication:
Text
Audio
Video
Chatbot Market, By End User Vertical:
Retail & eCommerce
Healthcare & Life Sciences
Chatbot Market, By Region:
North America
United States
Canada
Mexico
Europe
France
United Kingdom
Italy
Germany
Spain
Asia Pacific
China
India
Japan
Australia
South Korea
South America
Brazil
Argentina
Colombia
Middle East & Africa
South Africa
Saudi Arabia
UAE
Competitive Landscape
Company Profiles: Detailed analysis of the major companies presents in the Global Chatbot Market.
Available Customizations:
Global Chatbot Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
Company Information
Detailed analysis and profiling of additional market players (up to five).
Table of Contents
1. Product Overview
1.1. Market Definition
1.2. Scope of the Market
1.2.1. Markets Covered
1.2.2. Years Considered for Study
1.2.3. Key Market Segmentations
2. Research Methodology
2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Key Industry Partners
2.4. Major Association and Secondary Sources
2.5. Forecasting Methodology
2.6. Data Triangulation & Validation
2.7. Assumptions and Limitations
3. Executive Summary
3.1. Overview of the Market
3.2. Overview of Key Market Segmentations
3.3. Overview of Key Market Players
3.4. Overview of Key Regions/Countries
3.5. Overview of Market Drivers, Challenges, Trends
4. Voice of Customer
5. Global Chatbot Market Outlook
5.1. Market Size & Forecast
5.1.1. By Value
5.2. Market Share & Forecast
5.2.1. By Bot Communication (Text, Audio, Video)
5.2.2. By End User Vertical (Retail & eCommerce, Healthcare & Life Sciences)
5.2.3. By Region
5.2.4. By Company (2024)
5.3. Market Map
6. North America Chatbot Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Bot Communication
6.2.2. By End User Vertical
6.2.3. By Country
6.3. North America: Country Analysis
6.3.1. United States Chatbot Market Outlook
6.3.1.1. Market Size & Forecast
6.3.1.1.1. By Value
6.3.1.2. Market Share & Forecast
6.3.1.2.1. By Bot Communication
6.3.1.2.2. By End User Vertical
6.3.2. Canada Chatbot Market Outlook
6.3.2.1. Market Size & Forecast
6.3.2.1.1. By Value
6.3.2.2. Market Share & Forecast
6.3.2.2.1. By Bot Communication
6.3.2.2.2. By End User Vertical
6.3.3. Mexico Chatbot Market Outlook
6.3.3.1. Market Size & Forecast
6.3.3.1.1. By Value
6.3.3.2. Market Share & Forecast
6.3.3.2.1. By Bot Communication
6.3.3.2.2. By End User Vertical
7. Europe Chatbot Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Bot Communication
7.2.2. By End User Vertical
7.2.3. By Country
7.3. Europe: Country Analysis
7.3.1. Germany Chatbot Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Bot Communication
7.3.1.2.2. By End User Vertical
7.3.2. France Chatbot Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Bot Communication
7.3.2.2.2. By End User Vertical
7.3.3. United Kingdom Chatbot Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Bot Communication
7.3.3.2.2. By End User Vertical
7.3.4. Italy Chatbot Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Bot Communication
7.3.4.2.2. By End User Vertical
7.3.5. Spain Chatbot Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Bot Communication
7.3.5.2.2. By End User Vertical
8. Asia Pacific Chatbot Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Bot Communication
8.2.2. By End User Vertical
8.2.3. By Country
8.3. Asia Pacific: Country Analysis
8.3.1. China Chatbot Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Bot Communication
8.3.1.2.2. By End User Vertical
8.3.2. India Chatbot Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Bot Communication
8.3.2.2.2. By End User Vertical
8.3.3. Japan Chatbot Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Bot Communication
8.3.3.2.2. By End User Vertical
8.3.4. South Korea Chatbot Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Bot Communication
8.3.4.2.2. By End User Vertical
8.3.5. Australia Chatbot Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Bot Communication
8.3.5.2.2. By End User Vertical
9. Middle East & Africa Chatbot Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Bot Communication
9.2.2. By End User Vertical
9.2.3. By Country
9.3. Middle East & Africa: Country Analysis
9.3.1. Saudi Arabia Chatbot Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Bot Communication
9.3.1.2.2. By End User Vertical
9.3.2. UAE Chatbot Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Bot Communication
9.3.2.2.2. By End User Vertical
9.3.3. South Africa Chatbot Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Bot Communication
9.3.3.2.2. By End User Vertical
10. South America Chatbot Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Bot Communication
10.2.2. By End User Vertical
10.2.3. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Chatbot Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Bot Communication
10.3.1.2.2. By End User Vertical
10.3.2. Colombia Chatbot Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Bot Communication
10.3.2.2.2. By End User Vertical
10.3.3. Argentina Chatbot Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Bot Communication
10.3.3.2.2. By End User Vertical
11. Market Dynamics
11.1. Drivers
11.2. Challenges
12. Market Trends & Developments
12.1. Merger & Acquisition (If Any)
12.2. Product Launches (If Any)
12.3. Recent Developments
13. Global Chatbot Market: SWOT Analysis
14. Porter's Five Forces Analysis
14.1. Competition in the Industry
14.2. Potential of New Entrants
14.3. Power of Suppliers
14.4. Power of Customers
14.5. Threat of Substitute Products
15. Competitive Landscape
15.1. IBM Corporation
15.1.1. Business Overview
15.1.2. Products & Services
15.1.3. Recent Developments
15.1.4. Key Personnel
15.1.5. SWOT Analysis
15.2. eGain Corporation
15.3. Nuance Communications Inc. (Microsoft Corp.)
