[시장보고서]헬스케어 챗봇 시장 : 세계 산업 규모, 점유율, 동향, 기회, 예측 - 구성요소별, 유형별, 도입 형태별, 용도별, 지역별, 경쟁별(2020-2030년)

헬스케어 챗봇 시장 : 세계 산업 규모, 점유율, 동향, 기회, 예측 - 구성요소별, 유형별, 도입 형태별, 용도별, 지역별, 경쟁별(2020-2030년)

Healthcare Chatbots Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Component, By Type, By Deployment, By Application, By Region, By Competition, 2020-2030F

상품코드 : 1878902

리서치사 : TechSci Research

발행일 : 2025년 11월

페이지 정보 : 영문 181 Pages

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한글목차

샘플 요청 목록에 추가

세계의 의료 챗봇 시장은 2024년에 3억 1,300만 달러로 평가되었으며, 2030년까지 CAGR 22.10%로 성장하여 10억 3,714만 달러에 달할 것으로 예측됩니다.

헬스케어 챗봇은 인공지능이 탑재된 대화형 에이전트로, 정보 제공, 예약 예약 지원, 초기 의료 안내를 통해 환자와 의료진 간의 상호작용을 촉진하도록 설계되어 있습니다. 시장 확대는 기본적으로 접근이 용이하고 비용 효율적인 의료 솔루션에 대한 수요 증가와 환자 참여 강화 및 24시간 가상 의료 지원에 대한 관심 증가에 의해 주도되고 있습니다.

시장 개요
예측 기간	2026-2030년
시장 규모 : 2024년	3억 1,300만 달러
시장 규모 : 2030년	10억 3,714만 달러
CAGR : 2025-2030년	22.1%
가장 빠르게 성장하는 부문	클라우드
최대 시장	북미

주요 시장 촉진요인

주요 시장 과제

주요 시장 동향

시장 규모 및 예측
- 금액별
시장 점유율과 예측
- 구성요소별(솔루션, 서비스)
- 도입 형태별(온프레미스, 클라우드)
- 용도별(증상 체크, 복약 지원·지도, 예약 조정, 보험 적용 범위·청구 관리, 기타)
- 유형별(처방형 챗봇, 대화형 챗봇, 정보 제공형 챗봇, 기타)
- 지역별
- 기업별(2024)
시장 맵

제6장 북미의 헬스케어 챗봇 시장 전망

시장 규모 및 예측
시장 점유율과 예측
북미 : 국가별 분석
- 미국
- 캐나다
- 멕시코

제7장 유럽의 헬스케어 챗봇 시장 전망

시장 규모 및 예측
시장 점유율과 예측
유럽 : 국가별 분석
- 독일
- 프랑스
- 영국
- 이탈리아
- 스페인

제8장 아시아태평양의 헬스케어 챗봇 시장 전망

시장 규모 및 예측
시장 점유율과 예측
아시아태평양 : 국가별 분석
- 중국
- 인도
- 일본
- 한국
- 호주

제9장 중동 및 아프리카의 헬스케어 챗봇 시장 전망

시장 규모 및 예측
시장 점유율과 예측
중동 및 아프리카 : 국가별 분석
- 사우디아라비아
- 아랍에미리트
- 남아프리카공화국

제10장 남미의 헬스케어 챗봇 시장 전망

시장 규모 및 예측
시장 점유율과 예측
남미 : 국가별 분석
- 브라질
- 콜롬비아
- 아르헨티나

제11장 시장 역학

성장 촉진요인
과제

제12장 시장 동향과 발전

인수합병
제품 출시
최근 동향

제13장 세계의 헬스케어 챗봇 시장 : SWOT 분석

제14장 Porter's Five Forces 분석

업계내 경쟁
신규 참여의 가능성
공급업체의 능력
고객의 능력
대체품의 위협

제15장 경쟁 구도

Nuance Communications, Inc.
Infermedica Sp. z o.o.
Sensely Inc.
Babylon Health Services Ltd.
HealthTap, Inc.
Buoy Health, Inc.
Ada Health GmbH
PACT Care BV
Woebot Health.

제16장 전략적 제안

제17장 조사 회사 소개 및 면책사항

KSM

영문 목차

영문목차

The Global Healthcare Chatbots Market, valued at USD 313.00 Million in 2024, is projected to experience a CAGR of 22.10% to reach USD 1037.14 Million by 2030. Healthcare chatbots are artificial intelligence-powered conversational agents designed to facilitate interactions between patients and healthcare providers by offering information, assisting with appointment scheduling, and providing preliminary medical guidance. The market's expansion is fundamentally driven by the escalating demand for accessible and cost-effective healthcare solutions, coupled with a growing emphasis on enhanced patient engagement and round-the-clock virtual health assistance.

Market Overview
Forecast Period	2026-2030
Market Size 2024	USD 313.00 Million
Market Size 2030	USD 1037.14 Million
CAGR 2025-2030	22.1%
Fastest Growing Segment	Cloud
Largest Market	North America

Key Market Drivers

The rising demand for virtual healthcare services significantly propels the global healthcare chatbots market, as patients increasingly seek convenient and accessible care solutions. Chatbots serve as a primary interface for immediate information, appointment scheduling, and preliminary medical guidance, optimizing patient flow and extending service availability beyond traditional hours. This demand is further underscored by widespread organizational investment in digital health infrastructure. According to Teladoc Health, in 2024, 71% of organizations currently offering telehealth plan to expand their programs, reflecting a 9% increase from the previous year. This substantial expansion directly drives the need for advanced conversational agents to manage increased virtual interactions and enhance overall service delivery.

Key Market Challenges

A significant challenging factor impeding the expansion of the Global Healthcare Chatbots Market involves concerns surrounding data privacy and patient confidentiality. This issue directly hampers market growth by eroding trust among both patients and healthcare providers, which is essential for the widespread adoption of AI-powered solutions. The sensitive nature of health information makes any perceived risk of compromise a major deterrent to engaging with digital platforms like chatbots.

Key Market Trends

The Global Healthcare Chatbots Market is significantly influenced by the expansion of clinical decision support capabilities, moving beyond basic information retrieval to more analytical assistance. This trend emphasizes the development of chatbots that can interpret complex medical data, offer diagnostic guidance, and suggest treatment protocols, thereby augmenting the capabilities of healthcare professionals. According to a Fierce Healthcare and Sermo poll published in October 2024, 76% of surveyed physicians reported utilizing general-purpose large language models for clinical decision-making, with over half specifically employing them for diagnosis support. This highlights a clear shift towards reliance on AI for deeper clinical insights.

Key Market Players

Nuance Communications, Inc.
Infermedica Sp. z o.o.
Sensely Inc.
Babylon Health Services Ltd.
HealthTap, Inc.
Buoy Health, Inc.
Ada Health GmbH
PACT Care BV
Woebot Health.

Report Scope:

In this report, the Global Healthcare Chatbots Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Healthcare Chatbots Market, By Component:

Solutions
Services

Healthcare Chatbots Market, By Deployment:

On Premises
Cloud

Healthcare Chatbots Market, By Application:

Symptom Checking
Medication Assistance & Guidance
Appointment Scheduling
Coverage & Claims Management
Others

Healthcare Chatbots Market, By Type:

Prescriptive Chatbots
Conversational Chatbots
Informative Chatbots
Others

Healthcare Chatbots Market, By Region:

North America
- United States
- Canada
- Mexico
Europe
- France
- United Kingdom
- Italy
- Germany
- Spain
Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
South America
- Brazil
- Argentina
- Colombia
Middle East & Africa
- South Africa
- Saudi Arabia
- UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Healthcare Chatbots Market.

Available Customizations:

Global Healthcare Chatbots Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

1. Product Overview

1.1. Market Definition
1.2. Scope of the Market
- 1.2.1. Markets Covered
- 1.2.2. Years Considered for Study
- 1.2.3. Key Market Segmentations

2. Research Methodology

2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Key Industry Partners
2.4. Major Association and Secondary Sources
2.5. Forecasting Methodology
2.6. Data Triangulation & Validation
2.7. Assumptions and Limitations

3. Executive Summary

3.1. Overview of the Market
3.2. Overview of Key Market Segmentations
3.3. Overview of Key Market Players
3.4. Overview of Key Regions/Countries
3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Healthcare Chatbots Market Outlook

5.1. Market Size & Forecast
- 5.1.1. By Value
5.2. Market Share & Forecast
- 5.2.1. By Component (Solutions, Services)
- 5.2.2. By Deployment (On Premises, Cloud)
- 5.2.3. By Application (Symptom Checking, Medication Assistance & Guidance, Appointment Scheduling, Coverage & Claims Management, Others)
- 5.2.4. By Type (Prescriptive Chatbots, Conversational Chatbots, Informative Chatbots, Others)
- 5.2.5. By Region
- 5.2.6. By Company (2024)
5.3. Market Map

6. North America Healthcare Chatbots Market Outlook

6.1. Market Size & Forecast
- 6.1.1. By Value
6.2. Market Share & Forecast
- 6.2.1. By Component
- 6.2.2. By Deployment
- 6.2.3. By Application
- 6.2.4. By Type
- 6.2.5. By Country
6.3. North America: Country Analysis
- 6.3.1. United States Healthcare Chatbots Market Outlook
  - 6.3.1.1. Market Size & Forecast
    - 6.3.1.1.1. By Value
  - 6.3.1.2. Market Share & Forecast
    - 6.3.1.2.1. By Component
    - 6.3.1.2.2. By Deployment
    - 6.3.1.2.3. By Application
    - 6.3.1.2.4. By Type
- 6.3.2. Canada Healthcare Chatbots Market Outlook
  - 6.3.2.1. Market Size & Forecast
    - 6.3.2.1.1. By Value
  - 6.3.2.2. Market Share & Forecast
    - 6.3.2.2.1. By Component
    - 6.3.2.2.2. By Deployment
    - 6.3.2.2.3. By Application
    - 6.3.2.2.4. By Type
- 6.3.3. Mexico Healthcare Chatbots Market Outlook
  - 6.3.3.1. Market Size & Forecast
    - 6.3.3.1.1. By Value
  - 6.3.3.2. Market Share & Forecast
    - 6.3.3.2.1. By Component
    - 6.3.3.2.2. By Deployment
    - 6.3.3.2.3. By Application
    - 6.3.3.2.4. By Type

7. Europe Healthcare Chatbots Market Outlook

7.1. Market Size & Forecast
- 7.1.1. By Value
7.2. Market Share & Forecast
- 7.2.1. By Component
- 7.2.2. By Deployment
- 7.2.3. By Application
- 7.2.4. By Type
- 7.2.5. By Country
7.3. Europe: Country Analysis
- 7.3.1. Germany Healthcare Chatbots Market Outlook
  - 7.3.1.1. Market Size & Forecast
    - 7.3.1.1.1. By Value
  - 7.3.1.2. Market Share & Forecast
    - 7.3.1.2.1. By Component
    - 7.3.1.2.2. By Deployment
    - 7.3.1.2.3. By Application
    - 7.3.1.2.4. By Type
- 7.3.2. France Healthcare Chatbots Market Outlook
  - 7.3.2.1. Market Size & Forecast
    - 7.3.2.1.1. By Value
  - 7.3.2.2. Market Share & Forecast
    - 7.3.2.2.1. By Component
    - 7.3.2.2.2. By Deployment
    - 7.3.2.2.3. By Application
    - 7.3.2.2.4. By Type
- 7.3.3. United Kingdom Healthcare Chatbots Market Outlook
  - 7.3.3.1. Market Size & Forecast
    - 7.3.3.1.1. By Value
  - 7.3.3.2. Market Share & Forecast
    - 7.3.3.2.1. By Component
    - 7.3.3.2.2. By Deployment
    - 7.3.3.2.3. By Application
    - 7.3.3.2.4. By Type
- 7.3.4. Italy Healthcare Chatbots Market Outlook
  - 7.3.4.1. Market Size & Forecast
    - 7.3.4.1.1. By Value
  - 7.3.4.2. Market Share & Forecast
    - 7.3.4.2.1. By Component
    - 7.3.4.2.2. By Deployment
    - 7.3.4.2.3. By Application
    - 7.3.4.2.4. By Type
- 7.3.5. Spain Healthcare Chatbots Market Outlook
  - 7.3.5.1. Market Size & Forecast
    - 7.3.5.1.1. By Value
  - 7.3.5.2. Market Share & Forecast
    - 7.3.5.2.1. By Component
    - 7.3.5.2.2. By Deployment
    - 7.3.5.2.3. By Application
    - 7.3.5.2.4. By Type

8. Asia Pacific Healthcare Chatbots Market Outlook

8.1. Market Size & Forecast
- 8.1.1. By Value
8.2. Market Share & Forecast
- 8.2.1. By Component
- 8.2.2. By Deployment
- 8.2.3. By Application
- 8.2.4. By Type
- 8.2.5. By Country
8.3. Asia Pacific: Country Analysis
- 8.3.1. China Healthcare Chatbots Market Outlook
  - 8.3.1.1. Market Size & Forecast
    - 8.3.1.1.1. By Value
  - 8.3.1.2. Market Share & Forecast
    - 8.3.1.2.1. By Component
    - 8.3.1.2.2. By Deployment
    - 8.3.1.2.3. By Application
    - 8.3.1.2.4. By Type
- 8.3.2. India Healthcare Chatbots Market Outlook
  - 8.3.2.1. Market Size & Forecast
    - 8.3.2.1.1. By Value
  - 8.3.2.2. Market Share & Forecast
    - 8.3.2.2.1. By Component
    - 8.3.2.2.2. By Deployment
    - 8.3.2.2.3. By Application
    - 8.3.2.2.4. By Type
- 8.3.3. Japan Healthcare Chatbots Market Outlook
  - 8.3.3.1. Market Size & Forecast
    - 8.3.3.1.1. By Value
  - 8.3.3.2. Market Share & Forecast
    - 8.3.3.2.1. By Component
    - 8.3.3.2.2. By Deployment
    - 8.3.3.2.3. By Application
    - 8.3.3.2.4. By Type
- 8.3.4. South Korea Healthcare Chatbots Market Outlook
  - 8.3.4.1. Market Size & Forecast
    - 8.3.4.1.1. By Value
  - 8.3.4.2. Market Share & Forecast
    - 8.3.4.2.1. By Component
    - 8.3.4.2.2. By Deployment
    - 8.3.4.2.3. By Application
    - 8.3.4.2.4. By Type
- 8.3.5. Australia Healthcare Chatbots Market Outlook
  - 8.3.5.1. Market Size & Forecast
    - 8.3.5.1.1. By Value
  - 8.3.5.2. Market Share & Forecast
    - 8.3.5.2.1. By Component
    - 8.3.5.2.2. By Deployment
    - 8.3.5.2.3. By Application
    - 8.3.5.2.4. By Type

9. Middle East & Africa Healthcare Chatbots Market Outlook

9.1. Market Size & Forecast
- 9.1.1. By Value
9.2. Market Share & Forecast
- 9.2.1. By Component
- 9.2.2. By Deployment
- 9.2.3. By Application
- 9.2.4. By Type
- 9.2.5. By Country
9.3. Middle East & Africa: Country Analysis
- 9.3.1. Saudi Arabia Healthcare Chatbots Market Outlook
  - 9.3.1.1. Market Size & Forecast
    - 9.3.1.1.1. By Value
  - 9.3.1.2. Market Share & Forecast
    - 9.3.1.2.1. By Component
    - 9.3.1.2.2. By Deployment
    - 9.3.1.2.3. By Application
    - 9.3.1.2.4. By Type
- 9.3.2. UAE Healthcare Chatbots Market Outlook
  - 9.3.2.1. Market Size & Forecast
    - 9.3.2.1.1. By Value
  - 9.3.2.2. Market Share & Forecast
    - 9.3.2.2.1. By Component
    - 9.3.2.2.2. By Deployment
    - 9.3.2.2.3. By Application
    - 9.3.2.2.4. By Type
- 9.3.3. South Africa Healthcare Chatbots Market Outlook
  - 9.3.3.1. Market Size & Forecast
    - 9.3.3.1.1. By Value
  - 9.3.3.2. Market Share & Forecast
    - 9.3.3.2.1. By Component
    - 9.3.3.2.2. By Deployment
    - 9.3.3.2.3. By Application
    - 9.3.3.2.4. By Type

10. South America Healthcare Chatbots Market Outlook

10.1. Market Size & Forecast
- 10.1.1. By Value
10.2. Market Share & Forecast
- 10.2.1. By Component
- 10.2.2. By Deployment
- 10.2.3. By Application
- 10.2.4. By Type
- 10.2.5. By Country
10.3. South America: Country Analysis
- 10.3.1. Brazil Healthcare Chatbots Market Outlook
  - 10.3.1.1. Market Size & Forecast
    - 10.3.1.1.1. By Value
  - 10.3.1.2. Market Share & Forecast
    - 10.3.1.2.1. By Component
    - 10.3.1.2.2. By Deployment
    - 10.3.1.2.3. By Application
    - 10.3.1.2.4. By Type
- 10.3.2. Colombia Healthcare Chatbots Market Outlook
  - 10.3.2.1. Market Size & Forecast
    - 10.3.2.1.1. By Value
  - 10.3.2.2. Market Share & Forecast
    - 10.3.2.2.1. By Component
    - 10.3.2.2.2. By Deployment
    - 10.3.2.2.3. By Application
    - 10.3.2.2.4. By Type
- 10.3.3. Argentina Healthcare Chatbots Market Outlook
  - 10.3.3.1. Market Size & Forecast
    - 10.3.3.1.1. By Value
  - 10.3.3.2. Market Share & Forecast
    - 10.3.3.2.1. By Component
    - 10.3.3.2.2. By Deployment
    - 10.3.3.2.3. By Application
    - 10.3.3.2.4. By Type

11. Market Dynamics

11.1. Drivers
11.2. Challenges

12. Market Trends & Developments

12.1. Merger & Acquisition (If Any)
12.2. Product Launches (If Any)
12.3. Recent Developments

13. Global Healthcare Chatbots Market: SWOT Analysis

14. Porter's Five Forces Analysis

14.1. Competition in the Industry
14.2. Potential of New Entrants
14.3. Power of Suppliers
14.4. Power of Customers
14.5. Threat of Substitute Products

15. Competitive Landscape

15.1. Nuance Communications, Inc.
- 15.1.1. Business Overview
- 15.1.2. Products & Services
- 15.1.3. Recent Developments
- 15.1.4. Key Personnel
- 15.1.5. SWOT Analysis
15.2. Infermedica Sp. z o.o.
15.3. Sensely Inc.
15.4. Babylon Health Services Ltd.
15.5. HealthTap, Inc.
15.6. Buoy Health, Inc.
15.7. Ada Health GmbH
15.8. PACT Care BV
15.9. Woebot Health.