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세계의 필드 서비스 관리 솔루션 시장 보고서(2025년)
Field Service Management Solution Global Market Report 2025
상품코드 : 1816683
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

필드 서비스 관리 솔루션 시장 규모는 향후 수년간 비약적인 성장이 예상됩니다. 2029년에는 연평균 복합 성장률(CAGR) 20.5%를 나타내 68억 8,000만 달러로 성장할 전망입니다. 예측 기간의 성장은 스마트폰의 보급, IT 및 통신업계의 숙련된 필드 서비스 직원 증가, 웨어러블 디바이스의 채용 증가, 고객 경험의 향상에 대한 수요 증가, 필드 서비스 업계에서의 자동화·디지털화의 채용 증가 등에 기인하고 있습니다. 예측 기간의 주요 동향에는 모빌리티 솔루션 출현, 가상현실(VR) 및 증강현실(AR) 통합, 클라우드 기반 기술 채택, 기술 발전, 협업 증가 등이 포함됩니다.

향후 5년간의 성장률 20.5%라고 하는 예측은 이 시장의 전회 예측으로부터 0.3%의 소폭의 감소를 반영하고 있습니다. 이 감소는 주로 미국과 다른 국가 간의 관세의 영향 때문입니다. 미국에서는 현장 업무에 사용되는 아일랜드와 이스라엘에서 개발된 워크플로우 플랫폼, GPS 추적 유닛, 클라우드 통합 서비스의 비용 상승으로 소프트웨어 구독이 상승할 수 있습니다. 또한 상호관세와 무역의 긴장과 한계 증가로 인한 세계경제와 무역에 대한 악영향으로 인해 그 영향이 더욱 광범위해질 것으로 보입니다.

IoT(사물인터넷) 도입 증가는 필드 서비스 관리 솔루션 시장 확대를 촉진할 것으로 예측됩니다. IoT에는 자율적인 데이터 교환을 용이하게 하는 상호 연결된 장치, 센서 및 객체 네트워크가 포함됩니다. 업계 전체에서 IoT의 보급이 진행되고 있는 배경으로는 5G 네트워크의 등장, 접속성의 진보, 클라우드와 엣지 컴퓨팅의 보급이 있습니다. IoT를 FSM에 통합함으로써 클라우드 기반 기술을 활용하고 솔루션을 자동화 및 최적화함으로써 고객의 요구에 부응하고 업무를 간소화하고 핵심 비즈니스 목표에 초점을 맞출 수 있습니다. 예를 들어, 2022년 1월 기준 GSM 협회의 예측에 따르면 IoT 연결 수는 2021년 151억에서 2025년에는 233억 이상으로 급증하여 필드 서비스 관리 솔루션 시장 성장 궤도를 견인하는 매우 중요한 역할을 하는 것으로 나타났습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

KTH
영문 목차

영문목차

Field service management (FSM) solutions encompass robust software systems engineered to streamline and optimize the administration of field service operations. These solutions prove particularly invaluable for enterprises boasting a mobile workforce tasked with providing on-site services, including technicians, maintenance personnel, and field engineers.

The primary components within the field service management solution market comprise solutions and services. Solutions represent comprehensive approaches or methodologies devised to tackle specific challenges or fulfill distinct needs. Deployment options include both on-premise and cloud-based solutions, catering to organizations of varying sizes, encompassing large enterprises as well as small and mid-size enterprises. End-use verticals span across diverse sectors such as telecom, energy and utilities, IT and ITES, manufacturing, construction and real estate, transportation and logistics, oil and gas, healthcare and life sciences, among others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the resulting trade tensions in spring 2025 are having a notable impact on the services sector, particularly in business services, IT, and professional consulting. The increased costs of imported technology, office equipment, and critical digital infrastructure are driving up operating expenses for service providers, compelling them to either pass these costs on to clients or absorb the financial strain themselves. Outsourcing firms and IT service providers are grappling with higher hardware costs and supply chain delays, which are disrupting project timelines and squeezing profitability. Furthermore, retaliatory tariffs have weakened demand for U.S.-based professional services in key global markets, slowing export-driven revenues. To navigate these challenges, the sector must focus on accelerating digital transformation, optimizing costs, and strengthening domestic client relationships to sustain growth and remain competitive in an increasingly uncertain trade environment.

The field service management solution market research report is one of a series of new reports from The Business Research Company that provides field service management solution market statistics, including the field service management solution industry global market size, regional shares, competitors with a field service management solution market share, detailed field service management solution market segments, market trends and opportunities, and any further data you may need to thrive in the field service management solution industry. This field service management solution market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The field service management solution market size has grown exponentially in recent years. It will grow from $2.69 billion in 2024 to $3.26 billion in 2025 at a compound annual growth rate (CAGR) of 21.2%. The growth in the historic period can be attributed to the adoption of cloud-based field service solutions, increased preference for software-as-a-service (SaaS) over traditional on-premises software, increase in demand for mobility for real-time visibility, rapid adoption of FSM solutions, economic growth.

The field service management solution market size is expected to see exponential growth in the next few years. It will grow to $6.88 billion in 2029 at a compound annual growth rate (CAGR) of 20.5%. The growth in the forecast period can be attributed to rising acceptance of smartphones, increasing number of skilled field service employees in the IT And telecom industry, rising adoption of wearable devices, increasing demand for enhanced customer experience, rise in adoption of automation and digitalization in the field services industry. Major trends in the forecast period include emergence of mobility solutions, incorporation of virtual reality (VR) and augmented reality (AR), adoption of cloud-based technology, technological advancements, increasing collaborations.

The forecast of 20.5% growth over the next five years reflects a modest reduction of 0.3% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. The U.S. could experience software subscription hikes due to elevated costs of workflow platforms, GPS tracking units, and cloud integration services developed in Ireland and Israel used in field operations. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The uptick in IoT (Internet of Things) adoption is anticipated to propel the expansion of the field service management solution market. IoT encompasses a network of interconnected devices, sensors, and objects facilitating autonomous data exchange. The growing prevalence of IoT across industries owes to the advent of 5G networks, advancements in connectivity, and the proliferation of cloud and edge computing. Integrating IoT into FSM harnesses cloud-based technology, automating and optimizing solutions to cater to client needs, streamline operations, and sharpen focus on core business objectives. For instance, as of January 2022, projections from the GSM Association indicate a surge in IoT connections from 15.1 billion in 2021 to over 23.3 billion by 2025, underscoring its pivotal role in driving the field service management solution market's growth trajectory.

Key players in the field service management solution sector are actively innovating their platforms, with a focus on groundbreaking solutions such as GenAI, to bolster market competitiveness and profitability. GenAI denotes artificial intelligence solutions derived from various methodologies, including genetic algorithms, deep learning, and evolutionary computation techniques. For instance, in November 2023, ServiceNow, Inc., a US-based software company, unveiled its Now Assist generative AI portfolio, introducing new capabilities aimed at revolutionizing user experiences and productivity. The integration of GenAI technologies into the ServiceNow Platform encompasses features such as Now Assist virtual agent, flow generation, and Now Assist for field service management (FSM). These solutions augment ServiceNow's suite of practical generative AI applications, empowering customers to streamline workflows, enhance efficiency, and elevate user interactions.

In October 2023, Oracle Systems Corporation, a prominent US-based IT firm, completed the acquisition of Next Technik Ltd. for an undisclosed sum. This strategic move by Oracle is aimed at enriching the offerings available to NetSuite customers, providing them with an integrated platform to digitize scheduling and dispatch functions, optimize field service operations, and tackle the challenges encountered by field service organizations. By eliminating manual processes and bolstering productivity, Oracle intends to enhance the overall customer experience. Next Technik Ltd., headquartered in Australia, specializes in delivering innovative field service management solutions.

Major companies operating in the field service management solution market are Microsoft Corporation, Verizon Connect, Oracle Corporation, SAP SE, Salesforce Inc., IFS AB, Comarch SA, ServiceTitan, WorkWave, Field Nation LLC, ServiceMax Inc., Workiz, Jobber, Jotform, Sig Saucer Inc., Zinier Inc., Skedulo, Praxedo, FieldPulse, FieldAware Inc., OverIT S.p.A., SIMPRO S.p.A, Azuga Inc., TrueContext Corporation, Route4Me Inc

North America was the largest region in the field service management solution market in 2024. The regions covered in the field service management solution market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the field service management solution market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The field service management (FSM) solution market consists of revenues earned by entities by providing services such as customization, data migration, and analytics and reporting services, which are used to tailor, integrate, and provide valuable insights for optimizing field service operations. The market value includes the value of related goods sold by the service provider or included within the service offering. The field service management solution market also includes sales of products such as software licenses, mobile applications, and hardware devices designed to facilitate efficient planning, execution, and monitoring of field service operations. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Field Service Management Solution Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on field service management solution market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for field service management solution ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The field service management solution market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Field Service Management Solution Market Characteristics

3. Field Service Management Solution Market Trends And Strategies

4. Field Service Management Solution Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Field Service Management Solution Growth Analysis And Strategic Analysis Framework

6. Field Service Management Solution Market Segmentation

7. Field Service Management Solution Market Regional And Country Analysis

8. Asia-Pacific Field Service Management Solution Market

9. China Field Service Management Solution Market

10. India Field Service Management Solution Market

11. Japan Field Service Management Solution Market

12. Australia Field Service Management Solution Market

13. Indonesia Field Service Management Solution Market

14. South Korea Field Service Management Solution Market

15. Western Europe Field Service Management Solution Market

16. UK Field Service Management Solution Market

17. Germany Field Service Management Solution Market

18. France Field Service Management Solution Market

19. Italy Field Service Management Solution Market

20. Spain Field Service Management Solution Market

21. Eastern Europe Field Service Management Solution Market

22. Russia Field Service Management Solution Market

23. North America Field Service Management Solution Market

24. USA Field Service Management Solution Market

25. Canada Field Service Management Solution Market

26. South America Field Service Management Solution Market

27. Brazil Field Service Management Solution Market

28. Middle East Field Service Management Solution Market

29. Africa Field Service Management Solution Market

30. Field Service Management Solution Market Competitive Landscape And Company Profiles

31. Field Service Management Solution Market Other Major And Innovative Companies

32. Global Field Service Management Solution Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Field Service Management Solution Market

34. Recent Developments In The Field Service Management Solution Market

35. Field Service Management Solution Market High Potential Countries, Segments and Strategies

36. Appendix

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