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세계의 UCaaS(Unified Communications as a Service) 시장 보고서(2025년)
Unified Communication as a Service (UCaaS) Global Market Report 2025
상품코드 : 1678591
리서치사 : The Business Research Company
발행일 : On Demand Report
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한글목차

UCaaS(Unified Communications as a Service) 시장 규모는 향후 몇 년 동안 급성장하여 2029년까지 17.2%의 CAGR로 807억 7,000만 달러에 달할 것으로 예상됩니다. 예측 기간 동안의 성장은 하이브리드 업무 모델, 보안 및 컴플라이언스 문제, 모바일 인력 증가, AI와 분석의 통합 수요, 협업 허브의 출현에 기인하는 것으로 보입니다. 예측 기간의 주요 동향으로는 커뮤니케이션 강화, 커스터마이징, 확장성을 실현하는 인공지능(AI), 모바일 퍼스트 UCaaS로의 전환, 웹 실시간 커뮤니케이션(WebRTC) 통합, 통합 커뮤니케이션 분석 등이 있습니다.

BYOD(Bring Your Own Device)와 모빌리티에 대한 수요 증가는 서비스형 통합 커뮤니케이션(UC) 시장의 성장을 가속화할 것으로 예상되며, BYOD를 통해 개인이 조직에서 제공하는 기기를 의무적으로 사용하는 대신 개인 소유의 디바이스를 사용할 수 있게 되어 생산성 향상으로 이어집니다. 다양한 연구에 따르면 BYOD는 생산성을 향상시키고, 직원 만족도를 높이며, 기업의 비용 절감으로 이어진다고 합니다. 예를 들어, 2023년 11월 영국 교육부(Department for Education)가 발표한 보고서에 따르면, 중등학교 IT 리더는 초등학교 IT 리더보다 BYOD 정책을 도입한 비율이 43%로 초등학교 IT 리더보다 높은 반면, 중등학교 IT 리더는 3%에 불과한 것으로 나타났습니다. 또한, 지방 학교 IT 리더의 44%가 학생들의 기기 접근에 대한 정책을 가지고 있는 반면, 도시 학교의 경우 29%에 불과한 것으로 나타났습니다. 결과적으로 BYOD와 모빌리티에 대한 수요 증가는 서비스형 통합 커뮤니케이션 부문의 성장을 촉진하고 있습니다.

클라우드 컴퓨팅의 도입 확대는 향후 몇 년간 UCaaS(Unified Communications as a Service) 시장의 성장을 촉진할 것으로 예상됩니다. 클라우드 도입은 개인, 조직 및 정부가 클라우드 서비스를 사용하여 업무를 강화하고, 데이터를 저장 및 관리하고, 애플리케이션을 실행하고, 컴퓨팅 리소스에 온라인으로 액세스하는 것을 포함하며, 개인, 조직 및 정부에 의해 채택되고 있습니다. 클라우드 컴퓨팅의 장점에 부합하는 유연하고 비용 효율적이며 기능이 풍부한 커뮤니케이션 및 협업 솔루션을 제공함으로써 클라우드 도입을 보완합니다. 예를 들어, 미국 정부 기관인 국립과학기술통계센터(NCSES)가 2022년 8월에 발표한 보고서에 따르면, 첨단 기술 중 클라우드 컴퓨팅만이 중간 정도의 채택률을 보이고 있으며, 54%의 기업이 적어도 한 가지 이상의 비즈니스 기능을 디지털화하여 클라우드 서비스를 구매하고 있다고 응답한 것으로 강조하고 있습니다. 반면, 다른 기술 중 가장 높은 채택률을 보인 것은 터치스크린으로 6.1%에 불과했으며, 인공지능과 로봇공학의 채택률은 3%에 불과했습니다. 따라서 클라우드 컴퓨팅의 채택이 증가함에 따라 UCaaS 시장의 성장을 촉진하고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 거시경제 시나리오 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별·국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

제31장 기타 주요 기업과 혁신적 기업

제32장 세계의 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병

제34장 최근의 시장 동향

제35장 시장 잠재력이 높은 국가, 부문, 전략

제36장 부록

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영문 목차

영문목차

Unified Communication as a Service (UCaaS) provides cloud-based service models encompassing infrastructure, applications, and resources. It allows businesses to centralize communication systems, offering turnkey applications and services without heavy investments in IT hardware or specialized support teams.

The core elements within the unified communication as a service (UCaaS) market encompass telephony, unified messaging, collaboration platforms, conferencing, and supplementary components. Telephony covers the creation, implementation, and utilization of telecommunication services. UCaaS solutions comprise software and services tailored for diverse entities, including small to medium-sized enterprises (SMEs) and larger corporations. These solutions are applied across various verticals such as banking, financial services, insurance, IT, telecommunications, IT-enabled services, education, retail, government, defense, healthcare, and other sectors.

The unified communication as a service market research report is one of a series of new reports from The Business Research Company that provides unified communication as a service market statistics, including unified communication as a service industry global market size, regional shares, competitors with a unified communication as a service market share, detailed unified communication as a service market segments, market trends and opportunities, and any further data you may need to thrive in the unified communication as a service industry. This unified communication as a service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future state of the industry.

The unified communication as a service (UCaaS) market size has grown rapidly in recent years. It will grow from $38.86 billion in 2024 to $42.82 billion in 2025 at a compound annual growth rate (CAGR) of 10.2%. The growth in the historic period can be attributed to cost efficiency and scalability, globalization of businesses, remote work trends, integration with business applications, focus on employee productivity.

The unified communication as a service (UCaaS) market size is expected to see rapid growth in the next few years. It will grow to $80.77 billion in 2029 at a compound annual growth rate (CAGR) of 17.2%. The growth in the forecast period can be attributed to hybrid work models, security and compliance concerns, increased mobile workforce, demand for AI and analytics integration, emergence of collaboration hubs. Major trends in the forecast period include artificial intelligence (AI) for enhanced communication, customization and scalability, shift towards mobile-first UCaaS, web real-time communication (WebRTC) integration, unified communication analytics.

The growing demand for BYOD (bring your own device) and mobility is expected to accelerate the growth of the unified communication as a service market. BYOD allows individuals to use their personally owned devices instead of being mandated to use devices provided by an organization, leading to greater productivity benefits. Various studies indicate that BYOD can enhance productivity, improve employee satisfaction, and result in cost savings for companies. For example, in November 2023, a report from the Department for Education, a UK-based ministerial department, revealed that IT leaders in secondary schools were more likely to implement a BYOD policy than their counterparts in primary schools, with 43% compared to just 3%. Furthermore, 44% of IT leaders in rural schools had a policy regarding student device access, while only 29% in urban schools did. Consequently, the rising demand for BYOD and mobility is driving the growth of the unified communications as a service sector.

The growing adoption of cloud computing is expected to drive the growth of the unified communication as a service (UCaaS) market in the coming years. Cloud adoption involves utilizing cloud services to enhance business operations, store and manage data, run applications, and access computing resources online, adopted by individuals, organizations, and governments. UCaaS complements cloud adoption by offering a flexible, cost-effective, and feature-rich communication and collaboration solution that aligns with the benefits of cloud computing. For instance, a report from the National Center for Science and Engineering Statistics (NCSES), a US government agency, published in August 2022, highlighted that among advanced technologies, only cloud computing showed intermediate adoption, with 54% of firms indicating they had digitalized at least one business function and purchased a cloud service. In contrast, the highest adoption rate for other technologies was just 6.1% for touchscreens, while artificial intelligence and robotics had adoption rates below 3%. Therefore, the increasing adoption of cloud computing is driving growth in the UCaaS market.

In the unified communication as a service (UCaaS) market, companies are driving innovation by integrating cloud technology. RingCentral Inc.'s launch of cloud telephony services in India marks a significant move. This initiative allows international corporations operating in India to streamline interactions through advanced cloud communication tools, thanks to RingCentral securing a Unified License from the Indian government. It highlights RingCentral's commitment to India's information technology and communication sector expansion. For instance, in RingCentral Inc., a US-based software company launched cloud telephony service in India, becoming the inaugural global cloud provider to offer compliant, high-quality telephony services in the country. This initiative allows international corporations operating in India to leverage advanced cloud communication tools, streamlining interactions with clients, associates, and staff. RingCentral has successfully completed regulatory checks and secured a Unified License from the Indian government for delivering Unified Communications as a Service (UCaaS). The unveiling of this service underscores RingCentral's dedication to actively participating in the substantial expansion of India's information technology and communication sector.

Major players in the unified communication as a service (UCaaS) market are strategically leveraging partnerships to enhance profitability. A noteworthy collaboration took place in July 2023, where Tata Teleservices Limited partnered with Microsoft to launch Smartflo UCaaS. This solution facilitates PSTN calls from various devices via the corporate network, consolidating communication channels for improved productivity and reduced infrastructure expenses. Smartflo UCaaS replaces conventional PBXs, offering a secure and budget-friendly cloud-based call control system. Tailored for scalability, it meets the needs of small to medium-sized enterprises, eliminating the necessity for costly infrastructure and optimizing capital allocation.

In July 2022, Ericsson, a Sweden-based leader in information and communication technology (ICT) solutions, acquired Vonage Holdings Corp. for an undisclosed amount. This acquisition enables Ericsson to enhance its presence in the enterprise communications sector by leveraging Vonage's offerings in Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS) to attract more business customers. Vonage Holdings Corp., based in the U.S., specializes in cloud communications, providing a diverse range of services, including UCaaS, CCaaS, and CPaaS.

Major companies operating in the unified communication as a service (UCaaS) market include Amazon.com, Google LLC, Microsoft Corporation, Verizon Communication Inc., Comcast Corporation, AT&T Inc., ALE International SAS, Cisco Systems Inc., BT Group plc, Lumen Technologies Inc., NTT Communications Corporation, Orange Business Services, Zoom Video Communications Inc., Avaya Inc., Tata Communications Ltd., Genesys Telecommunications Laboratories Inc., Alcatel-Lucent Enterprise International SAS, RingCentral Inc., Vonage Holdings Corp, LogMeIn Inc., Mitel Networks Corporation, 8x8 Inc., Nextiva Inc., Gamma Communication plc, Dialpad Inc., Sify Technologies Ltd., Masergy Communications Inc., Fuze Inc., Star2Star Communications LLC

North America was the largest region in the unified communication as a service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communication as a service (ucaas) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the unified communication as a service (ucaas) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The unified communication as a service (UCaas) market includes revenues earned by entities by providing unified communication services such as enterprise telephony, audio/video/ web conferencing, unified messaging, data mobility, instant messaging, and communication-enabled business operations to form unified communications channel within the organizations. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Unified Communication as a Service (UCaaS) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on unified communication as a service (ucaas) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for unified communication as a service (ucaas) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The unified communication as a service (ucaas) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Unified Communication as a Service (UCaaS) Market Characteristics

3. Unified Communication as a Service (UCaaS) Market Trends And Strategies

4. Unified Communication as a Service (UCaaS) Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Unified Communication as a Service (UCaaS) Growth Analysis And Strategic Analysis Framework

6. Unified Communication as a Service (UCaaS) Market Segmentation

7. Unified Communication as a Service (UCaaS) Market Regional And Country Analysis

8. Asia-Pacific Unified Communication as a Service (UCaaS) Market

9. China Unified Communication as a Service (UCaaS) Market

10. India Unified Communication as a Service (UCaaS) Market

11. Japan Unified Communication as a Service (UCaaS) Market

12. Australia Unified Communication as a Service (UCaaS) Market

13. Indonesia Unified Communication as a Service (UCaaS) Market

14. South Korea Unified Communication as a Service (UCaaS) Market

15. Western Europe Unified Communication as a Service (UCaaS) Market

16. UK Unified Communication as a Service (UCaaS) Market

17. Germany Unified Communication as a Service (UCaaS) Market

18. France Unified Communication as a Service (UCaaS) Market

19. Italy Unified Communication as a Service (UCaaS) Market

20. Spain Unified Communication as a Service (UCaaS) Market

21. Eastern Europe Unified Communication as a Service (UCaaS) Market

22. Russia Unified Communication as a Service (UCaaS) Market

23. North America Unified Communication as a Service (UCaaS) Market

24. USA Unified Communication as a Service (UCaaS) Market

25. Canada Unified Communication as a Service (UCaaS) Market

26. South America Unified Communication as a Service (UCaaS) Market

27. Brazil Unified Communication as a Service (UCaaS) Market

28. Middle East Unified Communication as a Service (UCaaS) Market

29. Africa Unified Communication as a Service (UCaaS) Market

30. Unified Communication as a Service (UCaaS) Market Competitive Landscape And Company Profiles

31. Unified Communication as a Service (UCaaS) Market Other Major And Innovative Companies

32. Global Unified Communication as a Service (UCaaS) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Unified Communication as a Service (UCaaS) Market

34. Recent Developments In The Unified Communication as a Service (UCaaS) Market

35. Unified Communication as a Service (UCaaS) Market High Potential Countries, Segments and Strategies

36. Appendix

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