클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모, 점유율, 성장 분석 : 조직 규모별, 도입 모델별, 최종사용자 산업별, 지역별 - 산업 예측(2025-2032년)
Cloud IT Service Management (Cloud ITSM) Market Size, Share, Growth Analysis, By Organization Size (Large enterprises, SME), By Deployment Model (Public cloud, Private cloud), By End-User Industry, By Region - Industry Forecast 2025-2032
상품코드:1630674
리서치사:SkyQuest Technology Consulting Pvt. Ltd.
발행일:2025년 01월
페이지 정보:영문 157 Pages
라이선스 & 가격 (부가세 별도)
한글목차
세계의 클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모는 2023년에 97억 달러에 달하며, 예측 기간(2025-2032년)의 CAGR은 13.8%로, 2024년 110억 4,000만 달러에서 2032년에는 310억 5,000만 달러로 성장할 전망입니다.
클라우드 IT 서비스 관리는 효율성 향상, 운영 비용 절감, IT 변경 도입 간소화 등 많은 이점을 제공한다는 점에서 많은 기업이 선호하고 있습니다. 이러한 솔루션은 업무 및 성과에 대한 가시성을 높이고, 표준화와 비즈니스 기능과의 더 나은 연계를 통해 책임성을 향상시킬 수 있습니다. 또한 셀프 서비스 생산성을 높이고, 고객 경험을 향상시키며, 커뮤니케이션 채널을 개선하고, 궁극적으로 ITSM 투자에 대한 ROI를 향상시킬 수 있습니다. 그러나 많은 프레임워크가 확장성이 부족하고 특정 운영 체제 및 플랫폼과의 호환성 문제로 인해 효율성을 저해할 수 있습니다. 조직이 디바이스의 원격 관리와 디지털 관리를 우선시함에 따라 이러한 상황은 계속 진화하고 있으며, ITSM 도입에 미치는 장기적인 영향에 대해 신중하게 고려해야 합니다.
목차
서론
조사의 목적
조사 범위
정의
조사 방법
정보 조달
2차 데이터와 1차 데이터 방법
시장 규모 예측
시장의 전제조건과 제한
개요
세계 시장 전망
공급과 수요의 동향 분석
부문별 기회 분석
시장 역학과 전망
시장 개요
시장 규모
시장 역학
촉진요인과 기회
억제요인과 과제
Porter의 산업 분석
주요 시장 인사이트
주요 성공 요인
경쟁의 정도
주요 투자 기회
시장 에코시스템
시장의 매력 지수(2024년)
PESTEL 분석
거시경제 지표
밸류체인 분석
가격 분석
기술의 진보
사례 연구
클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모 : 조직 규모별
시장 개요
대기업
중소기업
클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모 : 도입 모델별
시장 개요
퍼블릭 클라우드
프라이빗 클라우드
하이브리드 클라우드
클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모 : 최종사용자 산업별
시장 개요
BFSI
IT 및 통신
정부 및 공공 부문
소매·소비재
헬스케어와 생명과학
제조업
에너지와 유틸리티
미디어와 엔터테인먼트
기타
클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모
북미
미국
캐나다
유럽
독일
스페인
프랑스
영국
이탈리아
기타 유럽 지역
아시아태평양
중국
인도
일본
한국
기타 아시아태평양
라틴아메리카
브라질
기타 라틴아메리카 지역
중동 및 아프리카
GCC 국가
남아프리카공화국
기타 중동 및 아프리카
경쟁 정보
상위 5사의 비교
주요 기업의 시장 포지셔닝(2024년)
주요 시장 기업이 채택한 전략
시장의 최근 동향
기업의 시장 점유율 분석(2024년)
주요 기업의 기업 개요
회사 개요
제품 포트폴리오 분석
부문별 점유율 분석
매출의 전년대비 비교(2022-2024)
주요 기업 개요
ServiceNow(United States)
Atlassian Corporation(Australia)
Broadcom Inc.(United States)
International Business Machines Corporation(IBM)(United States)
Microsoft Corporation(United States)
Oracle Corporation(United States)
SAP SE(Germany)
Salesforce, Inc.(United States)
Freshworks Inc.(United States)
Zoho Corporation(India)
Ivanti(United States)
SolarWinds Corporation(United States)
ManageEngine(India)
Micro Focus International plc(United Kingdom)
CA Technologies(United States)
Cherwell Software(United States)
BMC Software(United States)
Hewlett Packard Enterprise(HPE)(United States)
Splunk Inc.(United States)
Serviceaide, Inc.(United States)
결론과 권장사항
KSA
영문 목차
영문목차
Global Cloud IT Service Management (Cloud ITSM) Market size was valued at USD 9.7 billion in 2023 and is poised to grow from USD 11.04 billion in 2024 to USD 31.05 billion by 2032, growing at a CAGR of 13.8% during the forecast period (2025-2032).
Cloud IT Service Management (Cloud ITSM) is gaining traction due to its numerous benefits, including enhanced efficiency, reduced operational costs, and streamlined IT change implementations. These solutions foster improved accountability through standardization and better alignment with business functions while offering greater visibility into operations and performance. Additionally, they drive increased self-service productivity, enhance customer experiences, improve communication channels, and ultimately generate a stronger ROI on ITSM investments. However, compatibility issues with certain operating systems and platforms can hinder effectiveness, as many frameworks lack scalability. As organizations prioritize remote and digital management of devices, the landscape continues to evolve, necessitating careful consideration of long-term implications for ITSM adoption.
Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud It Service Management (Cloud Itsm) market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.
Global Cloud It Service Management (Cloud Itsm) Market Segmental Analysis
Global Cloud IT Service Management (Cloud ITSM) Market is segmented by Organization Size, Deployment Model, End-User Industry and region. Based on Organization Size, the market is segmented into Large enterprises and SME. Based on Deployment Model, the market is segmented into Public cloud, Private cloud and Hybrid cloud. Based on End-User Industry, the market is segmented into BFSI, IT & telecom, Government & Public Sector, Retail & Consumer Goods, Healthcare & Life Sciences, Manufacturing, Energy & utilities, Media and entertainment and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.
Driver of the Global Cloud It Service Management (Cloud Itsm) Market
The Global Cloud IT Service Management (Cloud ITSM) market is experiencing significant growth driven by the increasing adoption of cloud-based technologies. As more businesses transition to the cloud, opportunities for cloud ITSM vendors are expanding, particularly for small and medium-sized enterprises (SMEs) that find cloud solutions simpler and more cost-effective compared to traditional, complex on-premise systems. Larger enterprises are also leveraging cloud-based ITSM solutions to enhance their IT resource management, ensuring alignment with actual business needs. This shift towards cloud services is fostering market expansion, as the popularity and availability of these solutions continue to rise.
Restraints in the Global Cloud It Service Management (Cloud Itsm) Market
The Global Cloud IT Service Management (Cloud ITSM) market faces significant restraints, primarily due to privacy concerns that impede its growth. In today's digital landscape, businesses that handle sensitive data are prime targets for cybercriminals, as compromising critical information can lead to numerous challenges. The need to maintain privacy and confidentiality is paramount for organizations, resulting in apprehension towards migrating data and operations to the cloud. Consequently, many companies opt for on-premise ITSM solutions instead, which directly impacts the expansion and adoption of cloud ITSM offerings. This reluctance ultimately hampers the overall growth potential of the Cloud ITSM market.
Market Trends of the Global Cloud It Service Management (Cloud Itsm) Market
The Global Cloud IT Service Management (Cloud ITSM) market is witnessing a significant trend driven by the increasing adoption among SMEs and startups. This shift towards cloud-based ITSM solutions primarily stems from the compelling need to minimize capital expenditure (CapEx) and operational expenditure (OpEx) associated with traditional on-premise setups. Startups, often constrained by resource limitations, find cloud ITSM solutions attractive due to their scalable, cost-efficient nature, which negates the burdens of extensive IT infrastructure investments. As businesses prioritize flexibility and efficiency, the demand for cloud ITSM continues to grow, transforming the landscape of IT service management across various sectors.
Table of Contents
Introduction
Objectives of the Study
Scope of the Report
Definitions
Research Methodology
Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations
Executive Summary
Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis
Market Dynamics & Outlook
Market Overview
Market Size
Market Dynamics
Drivers & Opportunities
Restraints & Challenges
Porters Analysis
Competitive rivalry
Threat of substitute
Bargaining power of buyers
Threat of new entrants
Bargaining power of suppliers
Key Market Insights
Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Technological Advancement
Case Studies
Global Cloud IT Service Management (Cloud ITSM) Market Size by Organization Size & CAGR (2025-2032)
Market Overview
Large enterprises
SME
Global Cloud IT Service Management (Cloud ITSM) Market Size by Deployment Model & CAGR (2025-2032)
Market Overview
Public cloud
Private cloud
Hybrid cloud
Global Cloud IT Service Management (Cloud ITSM) Market Size by End-User Industry & CAGR (2025-2032)
Market Overview
BFSI
IT & telecom
Government & Public Sector
Retail & Consumer Goods
Healthcare & Life Sciences
Manufacturing
Energy & utilities
Media and entertainment
Others
Global Cloud IT Service Management (Cloud ITSM) Market Size & CAGR (2025-2032)
North America (Organization Size, Deployment Model, End-User Industry)
US
Canada
Europe (Organization Size, Deployment Model, End-User Industry)
Germany
Spain
France
UK
Italy
Rest of Europe
Asia Pacific (Organization Size, Deployment Model, End-User Industry)
China
India
Japan
South Korea
Rest of Asia-Pacific
Latin America (Organization Size, Deployment Model, End-User Industry)
Brazil
Rest of Latin America
Middle East & Africa (Organization Size, Deployment Model, End-User Industry)
GCC Countries
South Africa
Rest of Middle East & Africa
Competitive Intelligence
Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
Company Details
Product Portfolio Analysis
Company's Segmental Share Analysis
Revenue Y-O-Y Comparison (2022-2024)
Key Company Profiles
ServiceNow (United States)
Company Overview
Business Segment Overview
Financial Updates
Key Developments
Atlassian Corporation (Australia)
Company Overview
Business Segment Overview
Financial Updates
Key Developments
Broadcom Inc. (United States)
Company Overview
Business Segment Overview
Financial Updates
Key Developments
International Business Machines Corporation (IBM) (United States)
