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클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모, 점유율, 성장 분석 : 조직 규모별, 도입 모델별, 최종사용자 산업별, 지역별 - 산업 예측(2025-2032년)
Cloud IT Service Management (Cloud ITSM) Market Size, Share, Growth Analysis, By Organization Size (Large enterprises, SME), By Deployment Model (Public cloud, Private cloud), By End-User Industry, By Region - Industry Forecast 2025-2032
상품코드 : 1630674
리서치사 : SkyQuest
발행일 : 2025년 01월
페이지 정보 : 영문 157 Pages
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한글목차

세계의 클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모는 2023년에 97억 달러에 달하며, 예측 기간(2025-2032년)의 CAGR은 13.8%로, 2024년 110억 4,000만 달러에서 2032년에는 310억 5,000만 달러로 성장할 전망입니다.

클라우드 IT 서비스 관리는 효율성 향상, 운영 비용 절감, IT 변경 도입 간소화 등 많은 이점을 제공한다는 점에서 많은 기업이 선호하고 있습니다. 이러한 솔루션은 업무 및 성과에 대한 가시성을 높이고, 표준화와 비즈니스 기능과의 더 나은 연계를 통해 책임성을 향상시킬 수 있습니다. 또한 셀프 서비스 생산성을 높이고, 고객 경험을 향상시키며, 커뮤니케이션 채널을 개선하고, 궁극적으로 ITSM 투자에 대한 ROI를 향상시킬 수 있습니다. 그러나 많은 프레임워크가 확장성이 부족하고 특정 운영 체제 및 플랫폼과의 호환성 문제로 인해 효율성을 저해할 수 있습니다. 조직이 디바이스의 원격 관리와 디지털 관리를 우선시함에 따라 이러한 상황은 계속 진화하고 있으며, ITSM 도입에 미치는 장기적인 영향에 대해 신중하게 고려해야 합니다.

목차

서론

조사 방법

개요

시장 역학과 전망

주요 시장 인사이트

클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모 : 조직 규모별

클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모 : 도입 모델별

클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모 : 최종사용자 산업별

클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모

경쟁 정보

주요 기업 개요

결론과 권장사항

KSA
영문 목차

영문목차

Global Cloud IT Service Management (Cloud ITSM) Market size was valued at USD 9.7 billion in 2023 and is poised to grow from USD 11.04 billion in 2024 to USD 31.05 billion by 2032, growing at a CAGR of 13.8% during the forecast period (2025-2032).

Cloud IT Service Management (Cloud ITSM) is gaining traction due to its numerous benefits, including enhanced efficiency, reduced operational costs, and streamlined IT change implementations. These solutions foster improved accountability through standardization and better alignment with business functions while offering greater visibility into operations and performance. Additionally, they drive increased self-service productivity, enhance customer experiences, improve communication channels, and ultimately generate a stronger ROI on ITSM investments. However, compatibility issues with certain operating systems and platforms can hinder effectiveness, as many frameworks lack scalability. As organizations prioritize remote and digital management of devices, the landscape continues to evolve, necessitating careful consideration of long-term implications for ITSM adoption.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud It Service Management (Cloud Itsm) market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud It Service Management (Cloud Itsm) Market Segmental Analysis

Global Cloud IT Service Management (Cloud ITSM) Market is segmented by Organization Size, Deployment Model, End-User Industry and region. Based on Organization Size, the market is segmented into Large enterprises and SME. Based on Deployment Model, the market is segmented into Public cloud, Private cloud and Hybrid cloud. Based on End-User Industry, the market is segmented into BFSI, IT & telecom, Government & Public Sector, Retail & Consumer Goods, Healthcare & Life Sciences, Manufacturing, Energy & utilities, Media and entertainment and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud It Service Management (Cloud Itsm) Market

The Global Cloud IT Service Management (Cloud ITSM) market is experiencing significant growth driven by the increasing adoption of cloud-based technologies. As more businesses transition to the cloud, opportunities for cloud ITSM vendors are expanding, particularly for small and medium-sized enterprises (SMEs) that find cloud solutions simpler and more cost-effective compared to traditional, complex on-premise systems. Larger enterprises are also leveraging cloud-based ITSM solutions to enhance their IT resource management, ensuring alignment with actual business needs. This shift towards cloud services is fostering market expansion, as the popularity and availability of these solutions continue to rise.

Restraints in the Global Cloud It Service Management (Cloud Itsm) Market

The Global Cloud IT Service Management (Cloud ITSM) market faces significant restraints, primarily due to privacy concerns that impede its growth. In today's digital landscape, businesses that handle sensitive data are prime targets for cybercriminals, as compromising critical information can lead to numerous challenges. The need to maintain privacy and confidentiality is paramount for organizations, resulting in apprehension towards migrating data and operations to the cloud. Consequently, many companies opt for on-premise ITSM solutions instead, which directly impacts the expansion and adoption of cloud ITSM offerings. This reluctance ultimately hampers the overall growth potential of the Cloud ITSM market.

Market Trends of the Global Cloud It Service Management (Cloud Itsm) Market

The Global Cloud IT Service Management (Cloud ITSM) market is witnessing a significant trend driven by the increasing adoption among SMEs and startups. This shift towards cloud-based ITSM solutions primarily stems from the compelling need to minimize capital expenditure (CapEx) and operational expenditure (OpEx) associated with traditional on-premise setups. Startups, often constrained by resource limitations, find cloud ITSM solutions attractive due to their scalable, cost-efficient nature, which negates the burdens of extensive IT infrastructure investments. As businesses prioritize flexibility and efficiency, the demand for cloud ITSM continues to grow, transforming the landscape of IT service management across various sectors.

Table of Contents

Introduction

Research Methodology

Executive Summary

Market Dynamics & Outlook

Key Market Insights

Global Cloud IT Service Management (Cloud ITSM) Market Size by Organization Size & CAGR (2025-2032)

Global Cloud IT Service Management (Cloud ITSM) Market Size by Deployment Model & CAGR (2025-2032)

Global Cloud IT Service Management (Cloud ITSM) Market Size by End-User Industry & CAGR (2025-2032)

Global Cloud IT Service Management (Cloud ITSM) Market Size & CAGR (2025-2032)

Competitive Intelligence

Key Company Profiles

Conclusion & Recommendations

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