세계의 고객 정보 시스템(CIS) 시장(-2030년) : 제공별(청구 및 수익 관리 소프트웨어, 미터 데이터 관리 소프트웨어, 고객 셀프서비스 포털), 용도별(서비스 주문 관리, 수요 반응 분석)
Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-service Portals), Application (Service Order Management, Demand Response Analytics) - Global Forecast to 2030
상품코드:1695353
리서치사:MarketsandMarkets
발행일:2025년 03월
페이지 정보:영문 380 Pages
라이선스 & 가격 (부가세 별도)
ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
한글목차
고객 정보 시스템(CIS) 시장 규모는 2025년 17억 9,000만 달러에서 예측 기간 동안 12.8%의 CAGR로 성장하여 2030년에는 32억 6,000만 달러에 달할 것으로 예상됩니다.
특히 유틸리티 분야에서는 스마트 그리드 기술, AI를 활용한 고객 분석, 클라우드 기반 과금 솔루션의 채택 확대 등이 시장을 주도하고 있습니다. 실시간 데이터 처리, 개인화된 고객 참여, 원활한 옴니채널 커뮤니케이션에 대한 수요 증가는 CIS 솔루션에 대한 기업의 투자를 촉진하고 있습니다. 또한, 정확한 청구 및 에너지 소비 추적에 대한 규제 의무가 시장 성장에 박차를 가하고 있으며, CIS에 AI와 자동화를 통합하여 업무 효율성을 높이고 고객 만족도를 향상시키고 있습니다. 반면, CIS를 기존 IT 인프라와 통합하는 데 드는 높은 도입 비용과 복잡성은 성장을 저해하는 주요 요인으로 작용하고 있습니다. 소규모 유틸리티 사업자들은 예산의 제약과 구식 시스템에서 전환하는 기술적 어려움으로 인해 첨단 솔루션 도입에 어려움을 겪는 경우가 많습니다.
조사 범위
조사 대상 연도
2020-2030년
기준 연도
2024년
예측 기간
2025-2030년
단위
달러
부문
제공, 전개 방식, 용도, 최종사용자, 지역별
대상 지역
북미, 유럽, 아시아태평양, 중동 및 아프리카, 라틴아메리카
"제공 부문별로는 소프트웨어 부문이 예측 기간 동안 가장 큰 점유율을 보일 것으로 예상됩니다."
고급 고객 데이터 관리 솔루션에 대한 수요가 증가함에 따라 예측 기간 동안 소프트웨어 분야가 시장을 주도할 것으로 예상됩니다. 유틸리티 사업자와 기업들은 청구, 고객 서비스, 분석을 위해 CIS 소프트웨어에 의존하고 있으며, 이는 시장 성장을 촉진하고 있습니다. 클라우드 기반 솔루션, AI 통합 및 자동화는 효율성을 더욱 높이고 채택을 촉진할 것입니다. 디지털 전환 이니셔티브의 증가와 규제 준수 요구 사항도 소프트웨어 시장 점유율에 기여하고 있습니다. 또한, 지속적인 업그레이드와 커스터마이징 옵션은 소프트웨어 솔루션을 더욱 매력적으로 만들고 있습니다. 서비스 및 하드웨어에 비해 소프트웨어는 CIS 시장에서 혁신성, 확장성 및 비용 효율성을 촉진하는 주요 요인으로 작용하고 있습니다.
"용도별로는 수요 반응 분석 부문이 예측 기간 동안 가장 큰 성장률을 기록할 것으로 예상됩니다."
수요 반응 분석은 에너지 효율과 그리드 최적화를 위한 유틸리티 사업자들의 채택이 증가함에 따라 가장 높은 성장세를 보일 것으로 예상됩니다. 스마트 그리드 및 실시간 에너지 모니터링이 확대됨에 따라 유틸리티는 수요 반응 분석에 의존하여 소비 패턴을 관리하고, 피크 부하를 줄이고, 고객 참여를 강화하기 위해 수요 반응 분석에 의존하고 있습니다. 동적 가격 모델과 재생에너지 통합으로의 전환은 이러한 채택을 더욱 가속화시키고 있습니다. 또한, 데이터 기반 의사결정에 대한 규제 의무화와 투자 확대도 빠른 시장 확대에 기여하고 있습니다.
"최종사용자별로는 전력 및 배전 부문이 가장 큰 점유율을 보일 것으로 예상됩니다."
에너지 수요 증가, 전력망 현대화, 디지털 전환으로 인해 전력 및 배전 부문이 예측 기간 동안 시장을 주도할 것으로 예상됩니다. 유틸리티 사업자들은 고객 참여 강화, 청구 최적화, 정전 관리 개선을 위해 CIS 솔루션 도입을 늘리고 있습니다. CIS는 실시간 데이터 분석, 원활한 고객 응대, 효율적인 자원 관리, 실시간 데이터 분석, 원활한 고객 응대, 효율적인 자원 관리를 가능하게 합니다. 스마트 그리드 및 자동화에 대한 투자가 증가함에 따라 전력회사들은 업무 간소화와 서비스 신뢰성 향상을 위해 첨단 CIS 솔루션을 우선적으로 도입하고 있으며, 전력 및 배전 부문이 가장 큰 시장으로 부상하고 있습니다.
"지역별로는 북미가 2025년에 가장 큰 점유율을 차지했으며, 예측 기간 동안 아시아태평양이 가장 큰 성장률을 보일 것으로 예상됩니다."
북미는 첨단 기술 인프라, 디지털 전환 전략의 높은 채택률, 주요 기업 진출로 인해 CIS 시장에서 가장 큰 시장 점유율을 차지하고 있습니다. 이 지역은 고객 경험, 데이터 기반 의사결정, 규제 준수에 대한 관심이 높아지면서 CIS 솔루션에 대한 수요가 더욱 증가하고 있습니다. 또한, 북미의 은행, 유틸리티, 통신 등의 산업은 클라우드 기반 및 AI 기반 고객 정보 시스템을 빠르게 도입하여 시장에서의 우위를 더욱 공고히 하고 있습니다. 한편, 아시아태평양은 예측 기간 동안 가장 빠른 성장률을 기록할 것으로 예상됩니다. 이러한 급격한 성장의 배경에는 디지털화, 인터넷 사용자 증가, 중국, 인도, 일본 등의 국가에서 스마트 인프라에 대한 투자 확대 등이 있습니다. 이 지역의 정부 및 기업들은 고객 참여를 강화하기 위해 AI, IoT, 빅데이터 분석을 도입하고 있으며, 이는 CIS 솔루션에 대한 수요 급증으로 이어지고 있습니다. 또한, 이 지역의 유틸리티 및 통신 부문의 확장과 개인화된 서비스에 대한 소비자의 기대치가 높아지면서 CIS 플랫폼의 채택이 가속화되고 있습니다. 아직 개발되지 않은 시장 잠재력을 가진 신흥 경제권의 존재로 인해 이 지역은 향후 성장을 주도할 중요한 시장으로 부상하고 있습니다.
세계의 고객 정보 시스템(CIS) 시장을 조사했으며, 시장 개요, 시장 성장에 영향을 미치는 각종 영향요인 분석, 기술·특허 동향, 법·규제 환경, 사례 분석, 시장 규모 추정 및 예측, 각종 부문별·지역별·주요 국가별 상세 분석, 경쟁 구도, 주요 기업 개요 등의 정보를 정리하여 전해드립니다.
목차
목차
제1장 소개
제2장 조사 방법
제3장 주요 요약
제4장 주요 인사이트
제5장 시장 개요와 업계 동향
시장 역학
성장 촉진요인
성장 억제요인
기회
과제
고객 정보 시스템 시장의 진화
공급망 분석
생태계 분석
투자와 자금 조달 시나리오
생성형 AI가 고객 정보 시스템 시장에 미치는 영향
사례 연구 분석
기술 분석
규제 상황
특허 분석
가격 분석
주요 회의와 이벤트
Porter's Five Forces 분석
주요 이해관계자와 구입 기준
고객 비즈니스에 영향을 미치는 동향/혼란
제6장 고객 정보 시스템(CIS) 시장 : 제공별
소프트웨어
고객 데이터 관리 플랫폼
청구 및 수익 관리 소프트웨어
고객 분석 플랫폼
워크플로우 자동화 툴
미터 데이터 관리 시스템
고객 셀프서비스 포털
CRM 통합 소프트웨어
기타
서비스
구현 및 통합 서비스
컨설팅 서비스
유지보수 및 서포트 서비스
매니지드 서비스
제7장 고객 정보 시스템(CIS) 시장 : 도입 형태별
온프레미스
클라우드
퍼블릭 클라우드
프라이빗 클라우드
하이브리드 클라우드
제8장 고객 정보 시스템(CIS) 시장 : 용도별
고객 데이터 보존과 취득
청구와 지불 자동화
계측 데이터의 통합
서비스 주문 관리
사용 상황 분석과 보고
수요 반응 분석
커뮤니케이션 툴
기타
제9장 고객 정보 시스템(CIS) 시장 : 최종사용자별
전력·배전 사업
전력 배전 회사
소매 전기사업자
수도·폐수 관리 유틸리티
식수 공급 사업
폐수처리 시설
가스 사업
재생에너지 유틸리티
태양에너지
풍력에너지
수력발전
바이오매스 에너지 유틸리티
기타
제10장 고객 정보 시스템(CIS) 시장 : 지역별
북미
시장 성장 촉진요인
거시경제 전망
미국
캐나다
유럽
시장 성장 촉진요인
거시경제 전망
영국
독일
프랑스
이탈리아
스페인
기타
아시아태평양
시장 성장 촉진요인
거시경제 전망
중국
인도
일본
한국
호주와 뉴질랜드
파키스탄
ASEAN 국가
기타
중동 및 아프리카
시장 성장 촉진요인
거시경제 전망
UAE
사우디아라비아
남아프리카공화국
기타
라틴아메리카
시장 성장 촉진요인
거시경제 전망
브라질
멕시코
아르헨티나
페루
콜롬비아
기타
제11장 경쟁 구도
개요
주요 기업의 전략/유력 기업
매출 분석
시장 점유율 분석
제품 비교
기업 가치 평가와 재무 지표
기업 평가 매트릭스 : 주요 기업
기업 평가 매트릭스 : 스타트업/중소기업
경쟁 시나리오
제12장 기업 개요
주요 기업
GENTRACK
ORACLE
SAP
HANSEN TECHNOLOGIES
I3 VERTICALS
MINSAIT
CSG INTERNATIONAL
SOLTEQ
WIPRO
IBM
ASSECO UTILITY MANAGEMENT SOLUTIONS
EG
INHEMETER
ENGINEERING GROUP
ITINERIS
FLUENTGRID
MERIDIAN COOPERATIVE
KRAKEN TECHNOLOGIES
SMART ENERGY WATER
스타트업/SME
OPEN INTELLIGENCE
CAYENTA
ADVANCED UTILITY SYSTEMS
FERRANTI COMPUTER SYSTEMS
NORTHSTAR UTILITIES SOLUTIONS
VERTEXONE
TALLY GROUP
AVERTRA
COGSDALE
INHANCE UTILITIES SOLUTIONS
EFLUID
MILSOFT UTILITY SOLUTIONS
BYNRY
STARNIK
SPRYPOINT
CONTINENTAL UTILITY SOLUTIONS, INC.
MAXBILL
SKYBILL
KALUZA
제13장 인접 시장과 관련 시장
제14장 부록
ksm
영문 목차
영문목차
It is anticipated that the customer information system market will experience substantial growth, increasing from USD 1.79 billion in 2025 to USD 3.26 billion by 2030, with a CAGR of 12.8% throughout the forecast period. The market is driven by the growing adoption of smart grid technology, AI-powered customer analytics, and cloud-based billing solutions, particularly in the utility sector. Increasing demand for real-time data processing, personalized customer engagement, and seamless omnichannel communication is pushing organizations to invest in CIS solutions. Additionally, regulatory mandates for accurate billing and energy consumption tracking are fueling market growth. The integration of AI and automation in CIS enhances operational efficiency and improves customer satisfaction. However, a key restraint is the high implementation cost and complexity of integrating CIS with legacy IT infrastructures. Smaller utility providers often face challenges in adopting advanced solutions due to budget constraints and the technical difficulties of migrating from outdated systems.
Scope of the Report
Years Considered for the Study
2020-2030
Base Year
2024
Forecast Period
2025-2030
Units Considered
USD (Billion)
Segments
Offering, Deployment Mode, Application, End User, and Region
Regions covered
North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
"By offering, software segment is expected to have the largest market share during the forecast period"
The software segment is projected to dominate the customer information system (CIS) market during the forecast period due to increasing demand for advanced customer data management solutions. Utilities and businesses rely on CIS software for billing, customer service, and analytics, driving market growth. Cloud-based solutions, AI integration, and automation further enhance efficiency, boosting adoption. Rising digital transformation initiatives and regulatory compliance requirements also contribute to software's market share. Additionally, ongoing upgrades and customization options make software solutions more attractive. Compared to services or hardware, software remains the primary driver of innovation, scalability, and cost-effectiveness in the CIS market.
"By application, demand response analytics is expected to register the fastest market growth rate during the forecast period."
Demand response analytics is projected to experience the fastest growth in the Customer Information System (CIS) market due to increasing adoption by utilities for energy efficiency and grid optimization. As smart grids and real-time energy monitoring expand, utilities rely on demand response analytics to manage consumption patterns, reduce peak loads, and enhance customer engagement. The shift toward dynamic pricing models and renewable energy integration further accelerates adoption. Additionally, regulatory mandates and growing investments in data-driven decision-making contribute to its rapid expansion, making it a crucial application in the CIS market during the forecast period.
"By end user, Electricity & Power Distribution is expected to have the largest market share during the forecast period."
The Electricity & Power Distribution sector is expected to dominate the Customer Information System (CIS) market during the forecast period due to rising energy demand, grid modernization, and digital transformation. Utilities increasingly adopt CIS solutions to enhance customer engagement, optimize billing, and improve outage management. Smart meters, renewable integration, and regulatory compliance further drive adoption. CIS enables real-time data analytics, seamless customer interactions, and efficient resource management. With increasing investments in smart grids and automation, power utilities prioritize advanced CIS solutions to streamline operations and improve service reliability, making Electricity & Power Distribution the largest segment in the market.
"By region, North America to have the largest market share in 2025 and Asia Pacific will account for fastest growth rate between 2025 to 2030."
North America holds the largest market share in the customer information system (CIS) market due to its advanced technological infrastructure, high adoption of digital transformation strategies, and the presence of key market players. The region's strong focus on customer experience, data-driven decision-making, and regulatory compliance further drives the demand for CIS solutions. Moreover, industries such as banking, utilities, and telecommunications in North America have been early adopters of cloud-based and AI-driven customer information systems, further solidifying their dominance in the market. Meanwhile, the Asia-Pacific region is projected to experience the fastest growth rate between 2025 and 2030. This rapid expansion is driven by increasing digitalization, a rising number of internet users, and growing investments in smart infrastructure across countries like China, India, and Japan. Governments and enterprises in APAC are adopting AI, IoT, and big data analytics to enhance customer engagement, leading to a surge in demand for CIS solutions. Additionally, the region's expanding utility and telecom sectors, coupled with rising consumer expectations for personalized services, are accelerating the adoption of CIS platforms. The presence of emerging economies with untapped market potential makes APAC a key driver of future growth.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the customer information system market.
By Company: Tier I - 23%, Tier II - 47%, and Tier III - 30%
By Designation: Directors- 38%, Managers - 48%, and others - 14%
By Region: North America - 42%, Europe - 30%, Asia Pacific - 15%, Middle East & Africa -5%, and Latin America- 8%
The report includes the study of key players offering customer information system solutions. It profiles major vendors in the customer information system market. The major players in the customer information system market include Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), SkyBill (Latvia).
Research coverage
This research report categorizes the customer information system Market by offering (software and services), by application (customer data storage & retrieval, billing & payment automation, metering data integration, service order management, usage analytics & reporting, demand response analytics, communication tools, and other applications), by deployment mode (cloud and on-premises) by end user (electricity & power distribution utilities, water & wastewater management utilities, gas utilities, and renewable energy utilities) and by Region (North America, Europe, the Middle East and Africa, Asia Pacific, and Latin America). The scope of the report covers detailed information regarding the major factors, such as drivers, restraints, challenges, and opportunities, influencing the growth of the customer information system market. A detailed analysis of the key industry players has been done to provide insights into their business overview, solutions, and services; key strategies; contracts, partnerships, agreements, new product & service launches, mergers and acquisitions, and recent developments associated with the customer information system market. Competitive analysis of upcoming startups in the customer information system market ecosystem is covered in this report.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall customer information system market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
Analysis of key drivers (Regulatory compliance & government mandates, shift to smart grids & advanced metering infrastructure (AMI), digital transformation in utilities, rising utility customer expectations), restraints (High implementation & upgrade costs , limited customization in off-the-shelf CIS), opportunities (Integration with AI & data analytics, demand for personalized tariff structures, utility E-marketplace & value-added services), and challenges (Interoperability between legacy & modern systems, cybersecurity & compliance pressure).
Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the customer information system market.
Market Development: Comprehensive information about lucrative markets - the report analyses the customer information system market across varied regions.
Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the customer information system market.
Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), SkyBill (Latvia) among others in the customer information system market. The report also helps stakeholders understand the pulse of the customer information system market and provides them with information on key market drivers, restraints, challenges, and opportunities.
TABLE OF CONTENTS
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 YEARS CONSIDERED
1.4 CURRENCY CONSIDERED
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary profiles
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
2.3.1 TOP-DOWN APPROACH
2.3.2 BOTTOM-UP APPROACH
2.4 MARKET FORECAST
2.5 RESEARCH ASSUMPTIONS
2.6 RESEARCH LIMITATIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CUSTOMER INFORMATION SYSTEM MARKET
4.2 CUSTOMER INFORMATION SYSTEM MARKET: TOP THREE APPLICATIONS
4.3 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE AND END USER
4.4 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
5.2.1 DRIVERS
5.2.1.1 Regulatory compliance and government mandates
5.2.1.2 Shift to smart grids and advanced metering infrastructure
5.2.1.3 Digital transformation in utilities
5.2.1.4 Rising utility customer expectations
5.2.2 RESTRAINTS
5.2.2.1 High implementation and upgrade costs
5.2.2.2 Limited customization in off-the-shelf CIS
5.2.3 OPPORTUNITIES
5.2.3.1 Integration with AI and data analytics
5.2.3.2 Demand for personalized tariff structures
5.2.3.3 Utility e-marketplace and value-added services
5.2.4 CHALLENGES
5.2.4.1 Interoperability between legacy and modern systems
5.2.4.2 Cybersecurity and compliance pressure
5.3 EVOLUTION OF CUSTOMER INFORMATION SYSTEM MARKET
6.2.3.1 Harnessing AI-powered analytics to unlock customer insights and drive business growth
6.2.4 WORKFLOW AUTOMATION TOOLS
6.2.4.1 Streamlining utility business operations with AI-driven workflow automation
6.2.5 METER DATA MANAGEMENT SYSTEMS
6.2.5.1 Optimizing utility efficiency with smart meter data management and analytics
6.2.6 CUSTOMER SELF-SERVICE PORTALS
6.2.6.1 Transforming customer engagement with AI-powered self-service platforms for instant access and support
6.2.7 CRM INTEGRATION SOFTWARE
6.2.7.1 Enhancing utility customer engagement through seamless CIS-CRM integration
6.2.8 OTHER SOFTWARE
6.3 SERVICES
6.3.1 IMPLEMENTATION & INTEGRATION SERVICES
6.3.1.1 Enabling seamless CIS deployment and system interoperability for utilities
6.3.2 CONSULTING SERVICES
6.3.2.1 Helping utilities navigate compliance, aligning CIS functionalities with industry regulations and security standards
6.3.3 MAINTENANCE & SUPPORT SERVICES
6.3.3.1 Maximizing CIS reliability and security through proactive maintenance & support
6.3.4 MANAGED SERVICES
6.3.4.1 Enhancing efficiency and ensuring regulatory compliance to focus on innovation and long-term growth
7 CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE
7.1 INTRODUCTION
7.1.1 DEPLOYMENT MODE: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
7.2 ON-PREMISES
7.2.1 ENSURING DATA SECURITY AND COMPLIANCE WITH ON-PREMISES CIS DEPLOYMENT IN UTILITIES
7.3 CLOUD
7.3.1 PUBLIC CLOUD
7.3.1.1 Enhancing utility operations with scalable and cost-efficient public cloud CIS deployment
7.3.2 PRIVATE CLOUD
7.3.2.1 Ensuring secure and scalable CIS operations with private cloud deployment in utilities
7.3.3 HYBRID CLOUD
7.3.3.1 Optimizing utility CIS with flexible, secure, and scalable hybrid cloud deployment
8 CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION
8.1 INTRODUCTION
8.1.1 APPLICATION: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
8.2 CUSTOMER DATA STORAGE & RETRIEVAL
8.2.1 ENHANCING UTILITY OPERATIONS WITH SECURE, SCALABLE, AND AI-DRIVEN CUSTOMER DATA MANAGEMENT
8.3 BILLING & PAYMENT AUTOMATION
8.3.1 OPTIMIZING REVENUE COLLECTION WITH INTELLIGENT AND AUTOMATED BILLING SOLUTIONS
8.4 METERING DATA INTEGRATION
8.4.1 ENABLING REAL-TIME CONSUMPTION TRACKING, GRID OPTIMIZATION, AND ACCURATE BILLING THROUGH SMART METER INTEGRATION
8.5 SERVICE ORDER MANAGEMENT
8.5.1 ENHANCING UTILITY EFFICIENCY AND CUSTOMER SATISFACTION WITH AUTOMATED SERVICE ORDER MANAGEMENT
8.6 USAGE ANALYTICS & REPORTING
8.6.1 TRANSFORMING UTILITIES BY ENABLING DATA-DRIVEN DECISION-MAKING AND IMPROVED CUSTOMER ENGAGEMENT
8.7 DEMAND RESPONSE ANALYTICS
8.7.1 OPTIMIZING GRID STABILITY AND ENERGY EFFICIENCY WITH AI-DRIVEN DEMAND RESPONSE ANALYTICS
8.8 COMMUNICATION TOOLS
8.8.1 DELIVERING EFFICIENT AND CUSTOMER-CENTRIC INTERACTIONS WITH CIS-POWERED COMMUNICATION TOOLS
8.9 OTHER APPLICATIONS
9 CUSTOMER INFORMATION SYSTEM MARKET, BY END USER
9.1 INTRODUCTION
9.1.1 END USER: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
9.2 ELECTRICITY & POWER DISTRIBUTION UTILITIES
9.2.1 ELECTRICITY DISTRIBUTION UTILITIES
9.2.1.1 Empowering utilities with predictive maintenance to anticipate equipment failures and minimize disruptions
9.2.2 RETAIL ELECTRICITY PROVIDERS
9.2.2.1 Enabling retail electricity providers to implement personalized energy plans for diverse customer needs
9.3 WATER & WASTEWATER MANAGEMENT UTILITIES
9.3.1 POTABLE WATER UTILITIES
9.3.1.1 Enabling real-time water consumption tracking to help utilities detect leaks and reduce non-revenue water losses
9.3.2 WASTEWATER TREATMENT UTILITIES
9.3.2.1 Facilitating automated reporting of wastewater discharge levels, ensuring adherence to pollution control regulations
9.4 GAS UTILITIES
9.4.1 RISING ADOPTION OF SMART GAS METERS, REAL-TIME CONSUMPTION TRACKING, AND DECARBONIZATION POLICIES TO DRIVE DEMAND FOR CIS
9.5 RENEWABLE ENERGY UTILITIES
9.5.1 SOLAR ENERGY UTILITIES
9.5.1.1 Enabling solar utilities to balance supply and demand
9.5.2 WIND ENERGY UTILITIES
9.5.2.1 Enhancing customer satisfaction and supporting large-scale integration of wind power into modern electricity grids
9.5.3 HYDROELECTRIC ENERGY UTILITIES
9.5.3.1 Need for pumped storage hydro integration, grid balancing capabilities, and enhanced wholesale power transactions flexibility to drive CIS adoption
9.5.4 BIOMASS ENERGY UTILITIES
9.5.4.1 Increasing complexity of biomass fuel procurement, variable generation costs, and multi-tiered billing structures to drive demand for CIS solutions
9.5.5 OTHER RENEWABLE ENERGY UTILITIES
10 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION
10.1 INTRODUCTION
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
10.2.2 NORTH AMERICA: MACROECONOMIC OUTLOOK
10.2.3 US
10.2.3.1 Digital transformation, regulatory compliance, and demand for real-time data access to drive market
10.2.4 CANADA
10.2.4.1 Increasing cloud adoption, AI integration, and regulatory compliance to drive market
10.3 EUROPE
10.3.1 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
10.3.2 EUROPE: MACROECONOMIC OUTLOOK
10.3.3 UK
10.3.3.1 Regulatory shifts, digitalization, and growing need for enhanced customer engagement to drive market
10.3.4 GERMANY
10.3.4.1 Replacement of legacy systems with cloud-based CIS platforms for improved operational efficiency and customer service to drive market
10.3.5 FRANCE
10.3.5.1 Regulatory changes and stricter consumer protection laws to compel utilities to invest in more agile CIS platforms
10.3.6 ITALY
10.3.6.1 Regulatory pressures, digitalization, and increasing focus on decentralized energy management to drive the market
10.3.7 SPAIN
10.3.7.1 Increasing focus on interoperability, cybersecurity, and AI-driven automation to drive market
10.3.8 REST OF EUROPE
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
10.4.2 ASIA PACIFIC: MACROECONOMIC OUTLOOK
10.4.3 CHINA
10.4.3.1 Need to streamline billing processes and manage customer interactions to drive market
10.4.4 INDIA
10.4.4.1 Technological advancements, strategic government initiatives, and rising digital economy to drive market
10.4.5 JAPAN
10.4.5.1 Growing need to optimize power distribution and reduce wastage in utilities to drive market
10.4.6 SOUTH KOREA
10.4.6.1 Need for utilities to comply with environmental standards while enhancing customer trust to drive market
10.4.7 AUSTRALIA & NEW ZEALAND
10.4.7.1 Technological innovations and government initiatives for enhanced service delivery across sectors to drive market
10.4.8 PAKISTAN
10.4.8.1 Technological advancements and government initiatives to drive market
10.4.9 ASEAN
10.4.9.1 Philippines
10.4.9.1.1 Technological advancements and supportive government initiatives for enhanced service delivery across sectors to drive market
10.4.9.2 Malaysia
10.4.9.2.1 Strategic government initiatives and substantial investments from global technology firms to drive market
10.4.9.3 Singapore
10.4.9.3.1 Increasing focus on digital transformation and sustainability to drive market
10.4.9.4 Rest of ASEAN
10.4.10 REST OF ASIA PACIFIC
10.5 MIDDLE EAST & AFRICA
10.5.1 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
10.5.2 MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK
10.5.3 UAE
10.5.3.1 Rising demand for advanced customer engagement tools, blockchain-based energy transactions, and AI-powered customer service solutions to drive market
10.5.4 SAUDI ARABIA
10.5.4.1 Growing focus on customer service efficiency, billing accuracy, and energy consumption analytics to drive market
10.5.5 SOUTH AFRICA
10.5.5.1 Digital transformation and utility digitalization initiatives to drive market
10.5.6 REST OF MIDDLE EAST & AFRICA
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS
10.6.2 LATIN AMERICA: MACROECONOMIC OUTLOOK
10.6.3 BRAZIL
10.6.3.1 Regulatory changes and infrastructure upgrades to drive market
10.6.4 MEXICO
10.6.4.1 Growing demand for smart meters and connected assets for enhanced customer data collection and real-time energy usage tracking to drive market
10.6.5 ARGENTINA
10.6.5.1 Increasing investments in smart grid technologies and government-backed digital initiatives to drive market
10.6.6 PERU
10.6.6.1 Evolving regulatory frameworks and infrastructure investments to drive demand for advanced CIS solutions
10.6.7 COLOMBIA
10.6.7.1 Smart grid expansion and digital utility reforms to drive market
10.6.8 REST OF LATIN AMERICA
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 KEY PLAYERS STRATEGIES/RIGHT TO WIN, 2022-2024
11.3 REVENUE ANALYSIS, 2020-2024
11.4 MARKET SHARE ANALYSIS, 2024
11.4.1 MARKET SHARE OF KEY PLAYERS OFFERING CUSTOMER INFORMATION SYSTEMS, 2024
11.4.1.1 Market ranking analysis
11.5 PRODUCT COMPARISON
11.5.1 PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE MANAGEMENT SOFTWARE
11.5.2 PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS
11.6 COMPANY VALUATION AND FINANCIAL METRICS
11.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024
11.7.1 STARS
11.7.2 EMERGING LEADERS
11.7.3 PERVASIVE PLAYERS
11.7.4 PARTICIPANTS
11.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024
11.7.5.1 Company footprint
11.7.5.2 Regional footprint
11.7.5.3 Offering footprint
11.7.5.4 Application footprint
11.7.5.5 End user footprint
11.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024
