[시장보고서]세계의 서비스 통합 및 관리(SIAM) 시장 : 구성요소별, 솔루션별, 서비스별, 조직 규모별, 산업별, 지역별 예측(-2028년)

세계의 서비스 통합 및 관리(SIAM) 시장 : 구성요소별, 솔루션별, 서비스별, 조직 규모별, 산업별, 지역별 예측(-2028년)

Service Integration and Management Market by Component (Solutions, Services ), Organization Size, Vertical & Region - Global Forecast to 2028

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리서치사 : MarketsandMarkets

발행일 : 2023년 11월

페이지 정보 : 영문 386 Pages

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한글목차

샘플 요청 목록에 추가

조사 범위
조사 대상년도	2018년-2028년
기준년도	2022년
예측 기간	2023년-2028년
대상 단위	금액(100만 달러/10억 달러)
부문	컴포넌트별, 솔루션별, 서비스별, 조직 규모별, 산업별, 지역별
대상 지역	북미, 유럽, 아시아태평양, 중동/아프리카, 라틴아메리카

서비스 통합 및 관리(SIAM) 시장 규모는 2023년 48억 달러에서 2028년 60억 달러로 성장할 것으로 예상되며, 예측 기간 동안 4.3%의 연평균 성장률(CAGR)을 나타낼 것으로 예상됩니다.

서비스 통합 및 관리(SIAM) 시장에서는 하이브리드 서비스 제공 모델이 부상하고 있습니다. 조직은 전통적인 서비스와 클라우드 기반 서비스를 혼합하여 사용하는 경향이 증가하고 있으며, SIAM과 같은 유연하고 통합된 접근 방식이 필요하며, SIAM은 다양한 환경의 서비스를 원활하게 관리하고 통합할 수 있기 때문에 하이브리드 모델을 채택하는 기업에게 중요한 인에이블러로 자리매김하고 있습니다. 기업들에게 중요한 인에이블러로 자리매김하고 있습니다. 기업이 고객 경험을 최우선 과제로 삼고 있는 가운데, SIAM은 일관된 서비스 제공과 다양한 서비스 제공업체를 효율적으로 관리하는 데 중점을 두고 있으며, 디지털 시대에 진화하는 최종 사용자의 기대에 부응하기 위해 노력하는 조직의 핵심 요소로 자리매김하고 있습니다.

또한, 조직이 고객 경험을 우선시함에 따라 원활하고 통합된 서비스에 대한 요구가 가장 중요해짐에 따라 SIAM은 통합적이고 효율적인 서비스 제공 모델을 제공함으로써 기업이 고객 만족도를 높일 수 있는 기회를 제공합니다. 이 시장은 또한 인공지능(AI) 및 자동화와 같은 첨단 기술을 통합하여 서비스 관리 프로세스를 최적화할 수 있는 성장 기회도 제공합니다. 또한, 사이버 보안과 컴플라이언스에 대한 관심이 높아지면서 SIAM은 안전하고 탄력적인 서비스 생태계를 보장하는 데 매우 중요한 역할을 할 수 있으며, 시장 확대의 또 다른 길을 제시합니다. 기업들이 디지털 전환을 받아들이면서 서비스 통합 및 관리(SIAM) 시장은 현대 기업의 진화하는 요구에 부응하는 종합적인 솔루션을 제공하는 최전선에 서 있습니다.

우선, SIAM은 제조업이 생산 공정에 필수적인 다양한 서비스를 통합하여 운영을 간소화할 수 있도록 돕습니다. 이러한 서비스에는 공급망 물류, 제조 장비 유지보수, IT 시스템 등이 포함되며, SIAM은 이러한 서비스를 중앙 집중화하고 최적화하여 제조업체가 비용을 절감하고, 다운타임을 최소화하며, 운영 효율성을 개선할 수 있도록 지원합니다. 예를 들어, SIAM은 중요한 기계의 유지보수 일정을 원활하게 조정하여 생산 지연의 위험을 줄일 수 있습니다. 둘째, SIAM은 제조업공급망 관리에서 매우 중요한데, SIAM은 원자재 공급업체에서 유통 네트워크에 이르기까지 다양한 공급망 구성 요소의 통합을 촉진합니다. 이러한 공급망에 대한 종합적인 시각을 통해 제조업체는 수요 변화에 신속하게 대응하고, 재고 수준을 최적화하며, 전체 공급망의 효율성을 높일 수 있습니다. 이를 통해 제조업체는 소비자 수요를보다 효과적으로 충족하고 리드 타임을 단축하며 시장에서 경쟁력을 유지할 수 있습니다.

결론적으로, 서비스 통합 및 관리(SIAM) 시장은 제조업의 효율성을 높이고, 공급망 관리를 개선하며, 경쟁력을 유지하는 데 도움이 되고 있습니다. 다양한 서비스와 프로세스를 통합하고 관리함으로써 비용을 절감하고, 다운타임을 줄이며, 생산 및 유통 시스템의 응답성을 향상시킬 수 있습니다.

이 보고서는 세계의 서비스 통합 및 관리(SIAM: Service Integration and Management ) 시장을 조사했으며, 구성요소별/솔루션별/서비스별/조직 규모별/산업별/지역별 동향, 시장 진출기업 프로파일 등을 정리한 보고서입니다.

서론
시장 역학
사례 연구 분석
생태계 분석
밸류체인 분석
가격 분석
특허 분석
기술 분석
규제 상황
Porter의 Five Forces 분석
주요 컨퍼런스 및 이벤트
구입자에게 영향을 미치는 동향/혼란
주요 이해관계자와 구입 기준
서비스 통합 및 관리(SIAM) 시장 : 비즈니스 모델

제6장 서비스 통합 및 관리(SIAM) 시장, 컴포넌트별

서론
솔루션
서비스

제7장 서비스 통합 및 관리(SIAM) 시장, 솔루션별

서론
비즈니스 솔루션
테크놀러지 솔루션

제8장 서비스 통합 및 관리(SIAM) 시장, 서비스별

서론
통합 및 구현
컨설팅
트레이닝/지원/유지관리

제9장 서비스 통합 및 관리(SIAM) 시장, 조직 규모별

서론
대기업
중소기업(SMES)

제10장 서비스 통합 및 관리(SIAM) 시장, 업계별

서론
IT/ITES
통신
은행/금융서비스/보험(BFSI)
소매 및 소비재
제조업
헬스케어 및 생명과학
에너지 및 유틸리티
운송 및 물류
기타

제11장 서비스 통합 및 관리(SIAM) 시장, 지역별

서론
북미
유럽
아시아태평양
중동 및 아프리카
라틴아메리카

제12장 경쟁 구도

서론
주요 시장 진출기업의 전략
시장 점유율 분석
서비스 통합 및 관리(SIAM) 시장 : 벤더 제품/브랜드 비교
매출 분석
기업 평가 매트릭스
스타트업/중소기업 평가 매트릭스, 2022년
회사 재무 지표
주요 시장 진출기업 현황
경쟁 시나리오와 동향

제13장 기업 개요

서론
주요 시장 진출기업
- IBM
- HCLTECH
- FUJITSU
- DXC TECHNOLOGY
- CGI
- ATOS
- LTIMINDTREE
- INFOSYS
- TCS
- WIPRO
- ACCENTURE
기타 기업
- SERVICENOW
- TIETOEVRY
- SOFIGATE
- ORANGE BUSINESS
- WRIKE
- LITTLE FISH
- COFORGE
- SOPRA STERIA
- SAIC
- RESULTANT
- NTT DATA
- SERCO
- MOZAIC SERVICES LIMITED
- CAPGEMINI
- DATA DUCTUS
- BDO
- MICROLAND
스타트업/중소기업
- 4ME
- EXALATE
- FACILITYFORCE
- WORKATO
- ASHUTEC SOLUTIONS
- OBOLOO
- HOLDED
- HEXNODE
- MERFANTZ TECHNOLOGIES
- DICEUS

제14장 인접 시장 및 관련 시장

제15장 부록

LSH

영문 목차

영문목차

Report Description

Scope of the Report
Years Considered for the Study	2018-2028
Base Year	2022
Forecast Period	2023-2028
Units Considered	Value (USD Million/Billion)
Segments	Component, Solutions, Services, Organization Size, Vertical, and Region
Regions covered	North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

The service integration and management market size is expected to grow from USD 4.8 billion in 2023 to USD 6.0 billion by 2028 at a compound annual growth rate (CAGR) of 4.3% during the forecast period. The service integration and management market is witnessing a rise in hybrid service delivery models. Organizations are increasingly adopting a mix of traditional and cloud-based services, necessitating flexible and integrated approaches such as SIAM. The ability of SIAM to seamlessly manage and integrate services across diverse environments positions it as a critical enabler for businesses embracing hybrid models. As enterprises continue to prioritize customer experience, SIAM's focus on cohesive service delivery and efficient management of diverse service providers positions it as a cornerstone for organizations striving to meet the evolving expectations of end-users in the digital age.

Additionally, as organizations prioritize customer experience, the demand for seamless and integrated services becomes paramount. SIAM offers an opportunity for businesses to enhance customer satisfaction by providing a unified and efficient service delivery model. The market also presents growth opportunities in integrating advanced technologies, including Artificial Intelligence (AI) and automation, to optimize service management processes. Furthermore, with an increasing focus on cybersecurity and compliance, SIAM can play a pivotal role in ensuring secure and resilient service ecosystems, presenting additional avenues for market expansion. As businesses embrace digital transformation, the service integration and management market stands at the forefront of providing comprehensive solutions to meet the evolving needs of modern enterprises.

"By vertical, the manufacturing segment holds the highest CAGR during the forecast period."

The service integration and management market by vertical is divided into BFSI, IT & ITeS, telecommunications, energy & utilities, healthcare & life sciences, manufacturing, retail & consumer goods, transportation & logistics, and other verticals. The manufacturing segment is estimated to grow at the highest CAGR during the forecasted service integration and management market. The manufacturing industry relies heavily on the service integration and management market to improve operational efficiency, supply chain management, and overall competitiveness. In this sector, where accuracy, cost control, and timely delivery are essential, SIAM provides a structured framework for integrating and managing various services and processes. The manufacturing industry uses SIAM for application development and maintenance management and for integrating MES systems with other IT systems.

First and foremost, SIAM helps manufacturers streamline their operations by integrating various services critical to their production processes. These services include supply chain logistics, maintenance of manufacturing equipment, IT systems, and more. SIAM helps manufacturers reduce costs, minimize downtime, and improve operational efficiency by centralizing and optimizing these services. For example, SIAM can ensure that maintenance schedules for critical machinery are coordinated seamlessly, reducing the risk of production delays. Secondly, SIAM is crucial in supply chain management within the manufacturing industry. It facilitates the integration of various supply chain components, from raw material suppliers to distribution networks. This comprehensive view of the supply chain ensures that manufacturers can respond quickly to changes in demand, optimize inventory levels, and enhance overall supply chain efficiency. This helps manufacturers meet consumer demands more effectively, reduce lead times, and maintain a competitive edge in the market.

In conclusion, the service integration and management market is instrumental in driving efficiency, improving supply chain management, and maintaining competitiveness in the manufacturing industry. It enables manufacturers to integrate and manage various services and processes, resulting in cost savings, reduced downtime, and more responsive production and distribution systems.

"Based on organization size, the large enterprises segment holds the largest market share during the forecast period."

The service integration and management market is segmented by organization size into large enterprises and SMEs. The large enterprises segment is expected to hold the largest market share during the forecast period. Service integration and management is an essential tool that plays a vital role in the efficient functioning of large enterprises by providing them with a structured approach to integrate, coordinate, and govern their various services, applications, and providers.

In the complex IT landscapes of large enterprises, SIAM serves as a central orchestrator that streamlines IT service delivery and ensures consistency across the organization. SIAM helps companies improve operational efficiency, reduce costs, and enhance service quality by eliminating redundancies and standardizing processes. SIAM is particularly useful for large banks and financial institutions that rely heavily on various IT systems, applications, and services to provide their customers with efficient and secure financial services. By using SIAM principles, these organizations can integrate their multiple services, such as online banking, mobile apps, payment processing, and customer relationship management systems, and ensure that all these components work together cohesively, reducing operational silos and improving overall service delivery. It enables large financial institutions to effectively manage multiple service providers, including those that provide cybersecurity, data analytics, or cloud infrastructure services. SIAM ensures that these providers collaborate seamlessly and maintain compliance with industry regulations while delivering services that align with the bank's standards and security requirements.

In conclusion, SIAM is a crucial tool that enables large enterprises to adapt to changing business needs, scale their IT services, and align their technology with strategic goals while improving overall service delivery and enhancing customer experiences.

"Based on solutions, the business solutions segment holds the highest CAGR during the forecast period."

The service integration and management market by solutions is segmented into business and technology solutions. The business solutions segment is estimated to grow at the highest CAGR during the forecasted service integration and management market. The business solutions segment in the service integration and management market plays a pivotal role in aligning IT services with an organization's business objectives and ensuring the overall effectiveness of the SIAM framework.

Business solutions in the service integration and management market enable organizations to define and track key performance indicators (KPIs) directly related to business goals. These solutions provide dashboards and analytics tools that offer real-time insights into the performance of IT services, making it easier for organizations to assess how well these services contribute to their strategic objectives. This data-driven approach allows for more informed decision-making and ensures that the SIAM framework is continuously adapted to align with the evolving needs of the business.

Furthermore, business solutions help organizations optimize their IT services to maximize efficiency and cost-effectiveness. They provide automation and orchestration capabilities that streamline service delivery processes, reducing manual interventions and associated operational costs. By offering predictive analytics and trend analysis, these solutions enable organizations to address potential issues and improve service quality proactively. This, in turn, enhances the organization's ability to manage its IT budget effectively and allocate resources where it can deliver the most value to the business.

Business solutions in the service integration and management market facilitate a more agile and responsive approach to service delivery. They support rapidly onboarding new service providers and integrating their services into the organization's IT ecosystem. This agility is crucial in today's fast-paced business environment, where the ability to quickly adapt and scale IT services is a competitive advantage.

In summary, the business solutions segment in the service integration and management market empowers organizations to make data-driven decisions, optimize their IT services, and maintain agility in service delivery. By aligning IT services with business objectives, these solutions ensure that the SIAM framework manages service providers effectively and contributes to an organization's strategic goals, ultimately leading to increased competitiveness and better customer satisfaction.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the service integration and management market.

By Company: Tier I: 30%, Tier II: 45%, and Tier III: 25%
By Designation: C-Level Executives: 50%, Directors: 35%, and Others: 15%
By Region: North America: 50%, Europe: 30%, Asia Pacific: 15%, Rest of World: 5%

Some of the significant service integration and management market vendors are IBM (US), HCLTech (India), Fujitsu (Japan), DXC Technology (US), CGI (Canada), Atos (France), LTIMindtree (India), Infosys (India), TCS (India), and Wipro (India).

Research coverage:

The market study covers the service integration and management market across segments. It aims at estimating the market size and the growth potential across different segments, such as components, solutions, services, organization sizes, verticals, and regions. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Reasons to buy this report:

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall service integration and management market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

Analysis of key drivers (Growing demand for unified service management platform, Increasing complexities in service management across industries, Increased spending on public cloud, Rising demand for multi-vendor outsourcing), restraints (Lack of skilled professionals, Data security and privacy concerns), opportunities (Advent of big data and analytics, Rising government investment in digitalization, Rapid globalization), and challenges (Integration issues with legacy and traditional SIAM systems, Vendor lock-in, Cultural and organizational resistance) influencing the growth of the service integration and management market.

Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the service integration and management market.
Market Development: Comprehensive information about lucrative markets - the report analyses the service integration and management market across varied regions.
Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the service integration and management market.
Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, including IBM (US), HCLTech (India), Fujitsu (Japan), DXC Technology (US), and CGI (Canada), among others in the service integration and management market.

1 INTRODUCTION

1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.3 STUDY SCOPE
- 1.3.1 MARKET SEGMENTATION
- 1.3.2 INCLUSIONS & EXCLUSIONS
- 1.3.3 REGIONS COVERED
1.4 YEARS CONSIDERED
1.5 CURRENCY CONSIDERED
- TABLE 1 USD EXCHANGE RATES, 2018-2022
1.6 STAKEHOLDERS
1.7 SUMMARY OF CHANGES
1.8 RECESSION IMPACT

2 RESEARCH METHODOLOGY

2.1 RESEARCH DATA
- FIGURE 1 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH DESIGN
- 2.1.1 SECONDARY DATA
- 2.1.2 PRIMARY DATA
  - 2.1.2.1 Breakup of primary profiles
  - 2.1.2.2 Key industry insights
2.2 DATA TRIANGULATION
- FIGURE 2 SERVICE INTEGRATION AND MANAGEMENT MARKET: DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
- FIGURE 3 SERVICE INTEGRATION AND MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
- 2.3.1 TOP-DOWN APPROACH
- FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
- 2.3.2 BOTTOM-UP APPROACH
- FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
- FIGURE 6 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH FLOW
- 2.3.3 MARKET ESTIMATION METHODOLOGIES
- FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
- FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
- FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH (SUPPLY SIDE) - COLLECTIVE REVENUE OF VENDORS
- FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: CAGR PROJECTIONS FROM SUPPLY SIDE
- FIGURE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEMAND-SIDE APPROACH
2.4 MARKET FORECAST
- TABLE 2 FACTOR ANALYSIS
2.5 IMPACT OF RECESSION ON GLOBAL SERVICE INTEGRATION AND MANAGEMENT MARKET
2.6 RESEARCH ASSUMPTIONS
2.7 LIMITATIONS AND RISK ASSESSMENT

3 EXECUTIVE SUMMARY

FIGURE 12 SERVICE INTEGRATION AND MANAGEMENT MARKET SNAPSHOT, 2020-2028
FIGURE 13 SEGMENTS WITH HIGH GROWTH RATES IN SERVICE INTEGRATION AND MANAGEMENT MARKET
FIGURE 14 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028
FIGURE 15 TECHNOLOGY SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028
FIGURE 16 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028
FIGURE 17 INFRASTRUCTURE SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028
FIGURE 18 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028
FIGURE 19 DATA CENTER SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028
FIGURE 20 INTEGRATION & IMPLEMENTATION SEGMENT TO LEAD MARKET BY 2028
FIGURE 21 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028
FIGURE 22 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028
FIGURE 23 NORTH AMERICA TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD

4 PREMIUM INSIGHTS

4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN SERVICE INTEGRATION AND MANAGEMENT MARKET
- FIGURE 24 GROWING DEMAND FOR INCREASED FLEXIBILITY AND SCALABILITY IN OPERATIONS TO DRIVE ADOPTION OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
4.2 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT
- FIGURE 25 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023
4.3 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION
- FIGURE 26 TECHNOLOGY SOLUTIONS SEGMENT TO LEAD MARKET IN 2023
4.4 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE
- FIGURE 27 INTEGRATION & IMPLEMENTATION SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
4.5 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION
- FIGURE 28 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
4.6 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION
- FIGURE 29 INFRASTRUCTURE SEGMENT TO LEAD MARKET BY 2028
4.7 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION
- FIGURE 30 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
4.8 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE
- FIGURE 31 DATA CENTER SEGMENT TO BE DOMINANT MARKET IN 2023
4.9 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE
- FIGURE 32 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023
4.10 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL
- FIGURE 33 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
4.11 SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL ANALYSIS
- FIGURE 34 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENTS IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

5.1 INTRODUCTION
5.2 MARKET DYNAMICS
- FIGURE 35 SERVICE INTEGRATION AND MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
- 5.2.1 DRIVERS
  - 5.2.1.1 Growing demand for unified service management platforms
  - 5.2.1.2 Increasing complexities in service management across industries
  - 5.2.1.3 Increased spending on public cloud
  - 5.2.1.4 Rising demand for multi-vendor outsourcing
- 5.2.2 RESTRAINTS
  - 5.2.2.1 Lack of skilled professionals
  - 5.2.2.2 Data security and privacy concerns
- 5.2.3 OPPORTUNITIES
  - 5.2.3.1 Advent of big data and analytics
  - 5.2.3.2 Rising government investment in digitalization
  - 5.2.3.3 Rapid globalization
- 5.2.4 CHALLENGES
  - 5.2.4.1 Integration issues with legacy and traditional SIAM systems
  - 5.2.4.2 Vendor lock-in
  - 5.2.4.3 Cultural and organizational resistance
5.3 CASE STUDY ANALYSIS
- 5.3.1 CASE STUDY 1: PUBLIC HOSPITAL IN HONG KONG DEPLOYED FUJITSU'S PALMSECURE SYSTEM TO ENSURE HIGH LEVEL OF DATA SECURITY
- 5.3.2 CASE STUDY 2: POSTEN NORGE DEPLOYED INFOSYS SERVICENOW SUITE TO REDUCE WORKLOAD OF SERVICE DESKS
- 5.3.3 CASE STUDY 3: NEWS UK IMPLEMENTED HCL'S SOLUTIONS TO TRANSFORM ITS DATA CENTER AND BECOME MORE AGILE
- 5.3.4 CASE STUDY 4: EUROPEAN AUDIO COMPANY DEPLOYED LTIMINDTREE'S DIGITAL ECOSYSTEM TO DELIVER ENHANCED CUSTOMER EXPERIENCE AND EXPAND ITS ANNUAL USER BASE
- 5.3.5 CASE STUDY 5: NORWEGIAN OIL AND GAS ASSOCIATION COLLABORATED WITH TIETOEVRY TO REDUCE DOWNTIME
- 5.3.6 CASE STUDY 6: HANINGE MUNICIPALITY ADOPTED DATA DECTUS'S SOLUTIONS TO IMPROVE IT DELIVERY AND DRIVE INNOVATION
5.4 ECOSYSTEM ANALYSIS
- FIGURE 36 SERVICE INTEGRATION AND MANAGEMENT MARKET ECOSYSTEM
5.5 VALUE CHAIN ANALYSIS
- FIGURE 37 SERVICE INTEGRATION AND MANAGEMENT MARKET: VALUE CHAIN ANALYSIS
5.6 PRICING ANALYSIS
- 5.6.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SOLUTION
- TABLE 3 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SERVICES
- 5.6.2 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SERVICE
- TABLE 4 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
5.7 PATENT ANALYSIS
- FIGURE 38 NUMBER OF PATENTS PUBLISHED, 2012-2022
- FIGURE 39 TOP TEN PATENT APPLICANTS, 2022
- TABLE 5 TOP PATENT OWNERS
5.8 TECHNOLOGY ANALYSIS
- 5.8.1 KEY TECHNOLOGIES
  - 5.8.1.1 Cloud Computing
  - 5.8.1.2 API Integration
  - 5.8.1.3 Artificial Intelligence and Machine Learning
  - 5.8.1.4 Containerization and Microservices
- 5.8.2 COMPLIMENTARY TECHNOLOGIES
  - 5.8.2.1 Data Analytics and Business Intelligence (BI)
  - 5.8.2.2 DevOps
  - 5.8.2.3 Endpoint Security
- 5.8.3 ADJACENT TECHNOLOGIES
  - 5.8.3.1 Internet of Things
  - 5.8.3.2 Edge Computing
  - 5.8.3.3 Big Data
5.9 REGULATORY LANDSCAPE
- 5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 6 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 7 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 8 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 9 REST OF THE WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- 5.9.2 REGULATIONS, BY REGION
  - 5.9.2.1 North America
  - 5.9.2.2 Europe
  - 5.9.2.3 Asia Pacific
  - 5.9.2.4 Middle East & South Africa
  - 5.9.2.5 Latin America
- 5.9.3 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
  - 5.9.3.1 General Data Protection Regulation
  - 5.9.3.2 SEC Rule 17a-4
  - 5.9.3.3 ISO/IEC 27001
  - 5.9.3.4 System and Organization Controls 2 Type II Compliance
  - 5.9.3.5 Financial Industry Regulatory Authority
  - 5.9.3.6 Freedom of Information Act
  - 5.9.3.7 Health Insurance Portability and Accountability Act
5.10 PORTER'S FIVE FORCES ANALYSIS
- FIGURE 40 PORTER'S FIVE FORCES ANALYSIS
- TABLE 10 PORTER'S FIVE FORCES ANALYSIS
- 5.10.1 THREAT OF NEW ENTRANTS
- 5.10.2 THREAT OF SUBSTITUTES
- 5.10.3 BARGAINING POWER OF SUPPLIERS
- 5.10.4 BARGAINING POWER OF BUYERS
- 5.10.5 INTENSITY OF COMPETITIVE RIVALRY
5.11 KEY CONFERENCES & EVENTS
- TABLE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: KEY CONFERENCES & EVENTS, 2023-2024
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS
- FIGURE 41 SERVICE INTEGRATION AND MANAGEMENT MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS
5.13 KEY STAKEHOLDERS & BUYING CRITERIA
- 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
- FIGURE 42 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
- TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
- 5.13.2 BUYING CRITERIA
- FIGURE 43 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
- TABLE 13 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
5.14 SERVICE INTEGRATION AND MANAGEMENT MARKET: BUSINESS MODELS
- 5.14.1 INTERNAL SERVICE INTEGRATOR
- 5.14.2 EXTERNAL SERVICE INTEGRATOR
- 5.14.3 HYBRID SERVICE INTEGRATOR

6 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT

6.1 INTRODUCTION
- TABLE 14 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 15 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- 6.1.1 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- FIGURE 44 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 16 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 17 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
6.2 SOLUTIONS
- 6.2.1 DEMAND TO IMPROVE OPERATIONAL PERFORMANCE BY AUTOMATING AND STANDARDIZING ACTIVITIES WITHIN ENTERPRISES TO DRIVE MARKET
- TABLE 18 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 19 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
6.3 SERVICES
- 6.3.1 SIAM SERVICES HELP BUSINESSES NAVIGATE COMPLEXITIES OF ADOPTING AND MAINTAINING CLOUD-BASED SYSTEMS
- TABLE 20 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 21 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

7 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION

7.1 INTRODUCTION
- 7.1.1 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- FIGURE 45 BUSINESS SOLUTIONS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 22 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 23 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
7.2 BUSINESS SOLUTIONS
- 7.2.1 NEED FOR EMPOWERING ORGANIZATIONS TO MAKE DATA-DRIVEN DECISIONS, OPTIMIZE IT SERVICES, AND MAINTAIN AGILITY IN SERVICE DELIVERY TO BOOST GROWTH
- TABLE 24 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 25 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- FIGURE 46 GOVERNMENT, RISK, AND CONTROL SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 26 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018-2022 (USD MILLION)
- TABLE 27 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023-2028 (USD MILLION)
- 7.2.2 GOVERNMENT, RISK, AND CONTROL (GRC)
- TABLE 28 GOVERNMENT, RISK, AND CONTROL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 29 GOVERNMENT, RISK, AND CONTROL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- 7.2.3 CONTRACT MANAGEMENT
- TABLE 30 CONTRACT MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 31 CONTRACT MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- 7.2.4 PROCUREMENT
- TABLE 32 PROCUREMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 33 PROCUREMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- 7.2.5 AUDITING & INVOICING
- TABLE 34 AUDITING & INVOICING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 35 AUDITING & INVOICING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
7.3 TECHNOLOGY SOLUTIONS
- 7.3.1 TECHNOLOGY SOLUTIONS HELP ORGANIZATIONS MANAGE COMPLEX IT SERVICE ENVIRONMENTS
- TABLE 36 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 37 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- FIGURE 47 APPLICATION SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 38 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 39 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023-2028 (USD MILLION)
- 7.3.2 APPLICATION
- TABLE 40 APPLICATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 41 APPLICATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- FIGURE 48 APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 2028
- TABLE 42 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
- TABLE 43 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
  - 7.3.2.1 Application development
- TABLE 44 APPLICATION DEVELOPMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 45 APPLICATION DEVELOPMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 7.3.2.2 Application testing
- TABLE 46 APPLICATION TESTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 47 APPLICATION TESTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 7.3.2.3 Application lifecycle management
- TABLE 48 APPLICATION LIFECYCLE MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 49 APPLICATION LIFECYCLE MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- 7.3.3 INFRASTRUCTURE
- TABLE 50 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 51 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- FIGURE 49 OTHER INFRASTRUCTURE SOLUTIONS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 52 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018-2022 (USD MILLION)
- TABLE 53 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023-2028 (USD MILLION)
  - 7.3.3.1 Data center
- TABLE 54 DATA CENTER: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 55 DATA CENTER: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 7.3.3.2 Network
- TABLE 56 NETWORK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 57 NETWORK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 7.3.3.3 Security
- TABLE 58 SECURITY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 59 SECURITY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 7.3.3.4 Other infrastructure solutions
- TABLE 60 OTHER INFRASTRUCTURE SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 61 OTHER INFRASTRUCTURE SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

8 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE

8.1 INTRODUCTION
- FIGURE 50 TRAINING, SUPPORT, AND MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- 8.1.1 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- TABLE 62 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
- TABLE 63 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
8.2 INTEGRATION & IMPLEMENTATION
- 8.2.1 FOCUS OF BUSINESSES ON ADAPTING TO EVOLVING IT LANDSCAPES AND DELIVERING STREAMLINED SERVICES TO SPUR DEMAND
- TABLE 64 INTEGRATION & IMPLEMENTATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 65 INTEGRATION & IMPLEMENTATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
8.3 CONSULTING
- 8.3.1 CONSULTING SERVICES PROVIDE EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES
- TABLE 66 CONSULTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 67 CONSULTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
8.4 TRAINING, SUPPORT, AND MAINTENANCE
- 8.4.1 EMPHASIS ON PROVIDING EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES TO BOOST MARKET
- TABLE 68 TRAINING, SUPPORT, AND MAINTENANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 69 TRAINING, SUPPORT, AND MAINTENANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

9 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE

9.1 INTRODUCTION
- 9.1.1 ORGANIZATION SIZE: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- FIGURE 51 SMES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 70 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 71 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
9.2 LARGE ENTERPRISES
- 9.2.1 GROWING FOCUS ON IMPROVING OPERATIONAL EFFICIENCY AND ENHANCING SERVICE QUALITY TO DRIVE MARKET
- TABLE 72 LARGE ENTERPRISES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 73 LARGE ENTERPRISES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES)
- 9.3.1 SERVICE INTEGRATION AND MANAGEMENT SERVICES ENABLE SMES TO STREAMLINE IT OPERATIONS BY INTEGRATING SERVICES AND AUTOMATING PROCESSES
- TABLE 74 SMES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 75 SMES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

10 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL

10.1 INTRODUCTION
- 10.1.1 VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- FIGURE 52 MANUFACTURING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 76 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 77 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
10.2 IT & ITES
- 10.2.1 NEED FOR MANAGING GROWING COMPLEXITY IN IT SERVICE ECOSYSTEMS TO DRIVE POPULARITY OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
- TABLE 78 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 79 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.2.1.1 Service level agreement management
  - 10.2.1.2 Incident & problem management
  - 10.2.1.3 Improved service quality
  - 10.2.1.4 Service catalog management
10.3 TELECOMMUNICATIONS
- 10.3.1 DEMAND FOR INTEGRATING DIVERSE SERVICES AND TECHNOLOGIES TO BOOST MARKET
- TABLE 80 TELECOMMUNICATIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 81 TELECOMMUNICATIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.3.1.1 Multi-service provider coordination
  - 10.3.1.2 Efficient incident & problem management
10.4 BFSI
- 10.4.1 CHANGING DYNAMICS IN FINANCIAL INSTITUTIONS TO PROPEL USE OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
- TABLE 82 BFSI: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 83 BFSI: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.4.1.1 Customer-centric services management
  - 10.4.1.2 Regulatory compliance management
10.5 RETAIL & CONSUMER GOODS
- 10.5.1 GROWING DEMAND FOR CONSISTENCY ACROSS PHYSICAL STORES, E-COMMERCE WEBSITES, AND CUSTOMER SUPPORT CHANNELS TO BOOST MARKET
- TABLE 84 RETAIL & CONSUMER GOODS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 85 RETAIL & CONSUMER GOODS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.5.1.1 Increased agility
  - 10.5.1.2 Fraud detection & prevention
10.6 MANUFACTURING
- 10.6.1 SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE MANUFACTURERS TO STREAMLINE OPERATIONS BY INTEGRATING VARIOUS SERVICES CRITICAL TO PRODUCTION PROCESSES
- TABLE 86 MANUFACTURING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 87 MANUFACTURING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.6.1.1 Management of application development and maintenance
  - 10.6.1.2 Integration of MES systems with other IT systems
10.7 HEALTHCARE & LIFE SCIENCES
- 10.7.1 NEED FOR SEAMLESS INTEGRATION OF HEALTHCARE & LIFE SCIENCES SERVICES TO PROPEL DEMAND
- TABLE 88 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 89 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.7.1.1 Multi-provider healthcare ecosystem
  - 10.7.1.2 End-to-end service management
10.8 ENERGY & UTILITIES
- 10.8.1 SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE SMOOTH TRANSITION FROM TRADITIONAL TO RENEWABLE ENERGY SOURCES
- TABLE 90 ENERGY & UTILITIES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 91 ENERGY & UTILITIES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.8.1.1 Reduced TCO
  - 10.8.1.2 Effective risk mitigation
10.9 TRANSPORTATION & LOGISTICS
- 10.9.1 SERVICE INTEGRATION AND MANAGEMENT SERVICES FACILITATE REAL-TIME TRACKING, ENSURING CUSTOMERS RECEIVE TIMELY AND ACCURATE INFORMATION
- TABLE 92 TRANSPORTATION & LOGISTICS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 93 TRANSPORTATION & LOGISTICS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
  - 10.9.1.1 Performance tracking
10.10 OTHER VERTICALS
- 10.10.1 MEDIA & ENTERTAINMENT
- 10.10.2 GOVERNMENT & PUBLIC SECTOR
- 10.10.3 TRAVEL & HOSPITALITY
- TABLE 94 OTHER VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 95 OTHER VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)

11 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION

11.1 INTRODUCTION
- FIGURE 53 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE BY 2028
- TABLE 96 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 97 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023-2028 (USD MILLION)
- 11.1.1 NORTH AMERICA
- 11.1.2 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- 11.1.3 NORTH AMERICA: RECESSION IMPACT
- FIGURE 54 NORTH AMERICAN SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL SNAPSHOT
- TABLE 98 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 99 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- TABLE 100 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 101 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 102 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018-2022 (USD MILLION)
- TABLE 103 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023-2028 (USD MILLION)
- TABLE 104 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 105 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 106 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
- TABLE 107 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
- TABLE 108 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018-2022 (USD MILLION)
- TABLE 109 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023-2028 (USD MILLION)
- TABLE 110 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
- TABLE 111 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
- TABLE 112 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 113 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 114 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 115 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 116 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
- TABLE 117 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
- 11.1.4 US
  - 11.1.4.1 Need for businesses and institutions to operate efficiently and address industry-specific challenges to drive growth
- TABLE 118 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 119 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 120 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 121 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.1.5 CANADA
  - 11.1.5.1 Increased cyberattacks and growth in digital infrastructure to boost demand for service integration and management solutions
- TABLE 122 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 123 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 124 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 125 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
11.2 EUROPE
- 11.2.1 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- 11.2.2 EUROPE: RECESSION IMPACT
- TABLE 126 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 127 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- TABLE 128 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 129 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 130 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018-2022 (USD MILLION)
- TABLE 131 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023-2028 (USD MILLION)
- TABLE 132 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 133 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 134 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
- TABLE 135 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
- TABLE 136 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018-2022 (USD MILLION)
- TABLE 137 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023-2028 (USD MILLION)
- TABLE 138 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
- TABLE 139 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
- TABLE 140 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 141 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 142 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 143 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 144 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
- TABLE 145 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
- 11.2.3 UK
  - 11.2.3.1 Stringent regulations and awareness about importance of service integration and management solutions to boost market
- TABLE 146 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 147 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 148 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 149 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.2.4 GERMANY
  - 11.2.4.1 High demand for cloud service integration and management solutions among startups to encourage market expansion
- TABLE 150 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 151 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 152 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 153 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.2.5 FRANCE
  - 11.2.5.1 Increasing focus on equipping operations with SIAM solutions to propel market
- TABLE 154 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 155 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 156 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 157 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.2.6 ITALY
  - 11.2.6.1 SIAM professional services offer organizations access to specialized expertise and best practices
- TABLE 158 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 159 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 160 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 161 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.2.7 REST OF EUROPE
- TABLE 162 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 163 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 164 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 165 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)

11.3 ASIA PACIFIC
- 11.3.1 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- 11.3.2 ASIA PACIFIC: RECESSION IMPACT
- FIGURE 55 ASIA PACIFIC SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL SNAPSHOT
- TABLE 166 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 167 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- TABLE 168 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 169 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 170 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018-2022 (USD MILLION)
- TABLE 171 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023-2028 (USD MILLION)
- TABLE 172 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 173 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 174 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
- TABLE 175 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
- TABLE 176 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018-2022 (USD MILLION)
- TABLE 177 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023-2028 (USD MILLION)
- TABLE 178 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
- TABLE 179 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
- TABLE 180 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 181 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 182 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 183 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 184 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
- TABLE 185 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
- 11.3.3 CHINA
  - 11.3.3.1 Presence of innovative technologies to spur market
- TABLE 186 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 187 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 188 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 189 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.3.4 JAPAN
  - 11.3.4.1 Increased R&D investments and skilled professionals to drive demand for service integration and management solutions
- TABLE 190 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 191 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 192 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 193 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.3.5 INDIA
  - 11.3.5.1 Need for financial institutions to improve operational efficiency to propel demand for service integration and management solutions
- TABLE 194 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 195 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 196 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 197 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.3.6 REST OF ASIA PACIFIC
- TABLE 198 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 199 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 200 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 201 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
11.4 MIDDLE EAST & AFRICA
- 11.4.1 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- 11.4.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
- TABLE 202 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 203 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- TABLE 204 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 205 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 206 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018-2022 (USD MILLION)
- TABLE 207 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023-2028 (USD MILLION)
- TABLE 208 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 209 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 210 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
- TABLE 211 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
- TABLE 212 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018-2022 (USD MILLION)
- TABLE 213 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023-2028 (USD MILLION)
- TABLE 214 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
- TABLE 215 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
- TABLE 216 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 217 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 218 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 219 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 220 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
- TABLE 221 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
- 11.4.3 GULF COOPERATION COUNCIL
  - 11.4.3.1 Rapid digital transformation and need to improve operational efficiency to drive market demand
- TABLE 222 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
- TABLE 223 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
- TABLE 224 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 225 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 226 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 227 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
  - 11.4.3.2 Kingdom of Saudi Arabia
  - 11.4.3.3 United Arab Emirates (UAE)
  - 11.4.3.4 Rest of Gulf Cooperation Council Countries
- 11.4.4 SOUTH AFRICA
  - 11.4.4.1 Strong emphasis on data security and compliance to boost growth
- TABLE 228 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 229 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 230 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 231 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.4.5 REST OF MIDDLE EAST & AFRICA
- TABLE 232 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 233 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 234 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 235 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
11.5 LATIN AMERICA
- 11.5.1 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
- 11.5.2 LATIN AMERICA: RECESSION IMPACT
- TABLE 236 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 237 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- TABLE 238 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 239 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 240 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018-2022 (USD MILLION)
- TABLE 241 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023-2028 (USD MILLION)
- TABLE 242 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018-2022 (USD MILLION)
- TABLE 243 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023-2028 (USD MILLION)
- TABLE 244 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018-2022 (USD MILLION)
- TABLE 245 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023-2028 (USD MILLION)
- TABLE 246 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018-2022 (USD MILLION)
- TABLE 247 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023-2028 (USD MILLION)
- TABLE 248 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018-2022 (USD MILLION)
- TABLE 249 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
- TABLE 250 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 251 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 252 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 253 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 254 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
- TABLE 255 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
- 11.5.3 BRAZIL
  - 11.5.3.1 Rising complexity in cloud environment and expanding cloud-based managed services to help market growth
- TABLE 256 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 257 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 258 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 259 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.5.4 MEXICO
  - 11.5.4.1 Increasing emphasis on rapid digital transformation to spur growth
- TABLE 260 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 261 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 262 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 263 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)
- 11.5.5 REST OF LATIN AMERICA
- TABLE 264 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
- TABLE 265 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
- TABLE 266 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018-2022 (USD MILLION)
- TABLE 267 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023-2028 (USD MILLION)

12 COMPETITIVE LANDSCAPE

12.1 INTRODUCTION
12.2 KEY PLAYERS' STRATEGIES/RIGHT TO WIN
- TABLE 268 OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS
12.3 MARKET SHARE ANALYSIS
- TABLE 269 MARKET SHARE OF KEY VENDORS, 2022
- FIGURE 56 SERVICE INTEGRATION AND MANAGEMENT MARKET: MARKET SHARE ANALYSIS
12.4 SERVICE INTEGRATION AND MANAGEMENT MARKET: VENDOR PRODUCT/BRAND COMPARISON
- TABLE 270 VENDOR PRODUCT/BRAND COMPARISON
12.5 REVENUE ANALYSIS
- FIGURE 57 HISTORICAL REVENUE ANALYSIS, 2018-2022 (USD MILLION)
12.6 COMPANY EVALUATION MATRIX
- 12.6.1 STARS
- 12.6.2 EMERGING LEADERS
- 12.6.3 PERVASIVE PLAYERS
- 12.6.4 PARTICIPANTS
- FIGURE 58 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
- FIGURE 59 COMPANY EVALUATION MATRIX
- 12.6.5 COMPANY FOOTPRINT
- TABLE 271 OVERALL COMPANY FOOTPRINT FOR KEY PLAYERS
12.7 STARTUP/SME EVALUATION MATRIX, 2022
- FIGURE 60 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
- 12.7.1 RESPONSIVE COMPANIES
- 12.7.2 PROGRESSIVE COMPANIES
- 12.7.3 DYNAMIC COMPANIES
- 12.7.4 STARTING BLOCKS
- FIGURE 61 STARTUP/SME EVALUATION MATRIX
- TABLE 272 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES
- 12.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
- TABLE 273 LIST OF KEY STARTUPS/SMES
12.8 COMPANY FINANCIAL METRICS
- FIGURE 62 COMPANY FINANCIAL METRICS, 2022
12.9 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS
- FIGURE 63 SERVICE INTEGRATION AND MANAGEMENT MARKET: GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS, 2022
12.10 COMPETITIVE SCENARIO AND TRENDS
- 12.10.1 PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 274 SERVICE INTEGRATION AND MANAGEMENT MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, 2020-2023
- 12.10.2 DEALS
- TABLE 275 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEALS, 2020-2023

13 COMPANY PROFILES

13.1 INTRODUCTION
(Business overview, Products/Services offered, Recent Developments, MNM view)**
13.2 KEY PLAYERS
- 13.2.1 IBM
- TABLE 276 IBM: BUSINESS OVERVIEW
- FIGURE 64 IBM: COMPANY SNAPSHOT
- TABLE 277 IBM: PRODUCTS/SERVICES OFFERED
- TABLE 278 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 279 IBM: DEALS
- 13.2.2 HCLTECH
- TABLE 280 HCLTECH: BUSINESS OVERVIEW
- FIGURE 65 HCLTECH: COMPANY SNAPSHOT
- TABLE 281 HCLTECH: PRODUCTS/SERVICES OFFERED
- TABLE 282 HCLTECH: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 283 HCLTECH: DEALS
- 13.2.3 FUJITSU
- TABLE 284 FUJITSU: BUSINESS OVERVIEW
- FIGURE 66 FUJITSU: COMPANY SNAPSHOT
- TABLE 285 FUJITSU: PRODUCTS/SERVICES OFFERED
- TABLE 286 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 287 FUJITSU: DEALS
- 13.2.4 DXC TECHNOLOGY
- TABLE 288 DXC TECHNOLOGY: BUSINESS OVERVIEW
- FIGURE 67 DXC TECHNOLOGY: COMPANY SNAPSHOT
- TABLE 289 DXC TECHNOLOGY: PRODUCTS/SERVICES OFFERED
- TABLE 290 DXC TECHNOLOGY: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 291 DXC TECHNOLOGY: DEALS
- 13.2.5 CGI
- TABLE 292 CGI: BUSINESS OVERVIEW
- FIGURE 68 CGI: COMPANY SNAPSHOT
- TABLE 293 CGI: PRODUCTS/SERVICES OFFERED
- TABLE 294 CGI: DEALS
- 13.2.6 ATOS
- TABLE 295 ATOS: BUSINESS OVERVIEW
- FIGURE 69 ATOS: COMPANY SNAPSHOT
- TABLE 296 ATOS: PRODUCTS/SERVICES OFFERED
- TABLE 297 ATOS: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 298 ATOS: DEALS
- 13.2.7 LTIMINDTREE
- TABLE 299 LTIMINDTREE: BUSINESS OVERVIEW
- FIGURE 70 LTIMINDTREE: COMPANY SNAPSHOT
- TABLE 300 LTIMINDTREE: PRODUCTS/SERVICES OFFERED
- TABLE 301 LTIMINDTREE: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 302 LTIMINDTREE: DEALS
- 13.2.8 INFOSYS
- TABLE 303 INFOSYS: BUSINESS OVERVIEW
- FIGURE 71 INFOSYS: COMPANY SNAPSHOT
- TABLE 304 INFOSYS: PRODUCTS/SERVICES OFFERED
- TABLE 305 INFOSYS: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 306 INFOSYS: DEALS
- 13.2.9 TCS
- TABLE 307 TCS: BUSINESS OVERVIEW
- FIGURE 72 TCS: COMPANY SNAPSHOT
- TABLE 308 TCS: PRODUCTS/SERVICES OFFERED
- TABLE 309 TCS: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 310 TCS: DEALS
- 13.2.10 WIPRO
- TABLE 311 WIPRO: BUSINESS OVERVIEW
- FIGURE 73 WIPRO: COMPANY SNAPSHOT
- TABLE 312 WIPRO: PRODUCTS/SERVICES OFFERED
- TABLE 313 WIPRO: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 314 WIPRO: DEALS
- 13.2.11 ACCENTURE
- TABLE 315 ACCENTURE: BUSINESS OVERVIEW
- FIGURE 74 ACCENTURE: COMPANY SNAPSHOT
- TABLE 316 ACCENTURE: PRODUCTS/SERVICES OFFERED
- TABLE 317 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
- TABLE 318 ACCENTURE: DEALS
13.3 OTHER PLAYERS
- 13.3.1 SERVICENOW
- 13.3.2 TIETOEVRY
- 13.3.3 SOFIGATE
- 13.3.4 ORANGE BUSINESS
- 13.3.5 WRIKE
- 13.3.6 LITTLE FISH
- 13.3.7 COFORGE
- 13.3.8 SOPRA STERIA
- 13.3.9 SAIC
- 13.3.10 RESULTANT
- 13.3.11 NTT DATA
- 13.3.12 SERCO
- 13.3.13 MOZAIC SERVICES LIMITED
- 13.3.14 CAPGEMINI
- 13.3.15 DATA DUCTUS
- 13.3.16 BDO
- 13.3.17 MICROLAND
13.4 STARTUPS/SMES
- 13.4.1 4ME
- 13.4.2 EXALATE
- 13.4.3 FACILITYFORCE
- 13.4.4 WORKATO
- 13.4.5 ASHUTEC SOLUTIONS
- 13.4.6 OBOLOO
- 13.4.7 HOLDED
- 13.4.8 HEXNODE
- 13.4.9 MERFANTZ TECHNOLOGIES
- 13.4.10 DICEUS
*Details on Business overview, Products/Services offered, Recent Developments, MNM view might not be captured in case of unlisted companies.

14 ADJACENT & RELATED MARKETS

14.1 INTRODUCTION
- 14.1.1 RELATED MARKETS
- 14.1.2 LIMITATIONS
14.2 MANAGED SERVICES MARKET
- TABLE 319 MANAGED SERVICES MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 320 MANAGED SERVICES MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
- TABLE 321 MANAGED SERVICES MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 322 MANAGED SERVICES MARKET, BY REGION, 2023-2028 (USD MILLION)
14.3 INTEGRATION PLATFORM AS A SERVICE MARKET
- TABLE 323 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE, 2016-2020 (USD MILLION)
- TABLE 324 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE, 2021-2026 (USD MILLION)
- TABLE 325 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL, 2016-2020 (USD MILLION)
- TABLE 326 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL, 2021-2026 (USD MILLION)
- TABLE 327 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2016-2020 (USD MILLION)
- TABLE 328 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2021-2026 (USD MILLION)

15 APPENDIX

15.1 DISCUSSION GUIDE
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
15.3 CUSTOMIZATION OPTIONS
15.4 RELATED REPORTS
15.5 AUTHOR DETAILS