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세계의 큐 관리 시스템 시장 규모, 점유율, 동향 분석 보고서 : 모드별, 용도별, 기업 규모별, 배포 모델별, 제공 제품별, 대기열 유형별, 산업별, 지역별, 전망 및 예측(2024-2031년)
Global Queue Management System Market Size, Share & Trends Analysis Report By Mode, By Application, By Enterprise Size, By Deployment Model, By Offering, By Queue Type, By Vertical, By Regional Outlook and Forecast, 2024 - 2031
상품코드 : 1473127
리서치사 : KBV Research
발행일 : 2024년 04월
페이지 정보 : 영문 436 Pages
 라이선스 & 가격 (부가세 별도)
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한글목차

큐 관리 시스템(QMS) 시장 규모는 예측 기간 동안 6.3%의 연평균 복합 성장률(CAGR)로 성장하여 2031년까지 12억 달러에 달할 것으로 예상됩니다.

또한 도시화로 인해 공공장소, 교통 허브, 상업시설이 혼잡한 경우가 많은데, QMS는 서비스 지점 간 고객을 고르게 분산시켜 대기 시간을 줄이고 서비스 제공을 개선하여 서비스 병목 현상을 최소화하는 데 도움이 됩니다. 따라서 도시화와 인구 증가가 진행됨에 따라 시장이 크게 확대될 것으로 예상됩니다.

그러나 높은 초기 투자 비용으로 인해 QMS 솔루션 도입을 고려하는 기업들은 망설일 수 있습니다. 의사 결정자들은 지출을 정당화하거나 더 유리한 경제 상황을 기다리면서 투자 결정을 연기하거나 지연시킬 수 있습니다. 따라서 초기 투자 비용이 높으면 시장 성장이 둔화될 수 있습니다.

목차

제1장 시장 범위와 조사 방법

제2장 시장 요람

제3장 시장 개요

제4장 큐 관리 시스템 시장에서 전개되는 전략

제5장 세계 시장 : 모드별

제6장 세계 시장 : 용도별

제7장 세계 시장 : 기업 규모별

제8장 세계 시장 : 전개 모델별

제9장 세계 시장 : 제공 제품별

제10장 세계 시장 : 큐 유형별

제11장 세계 시장 : 업계별

제12장 세계 시장 : 지역별

제13장 기업 개요

제14장 큐 관리 시스템 시장을 위한 성공 필수 조건

LSH
영문 목차

영문목차

The Global Queue Management System Market size is expected to reach $1.2 billion by 2031, rising at a market growth of 6.3% CAGR during the forecast period.

Reporting & analytics tools allow businesses to monitor the performance of queue management systems and identify areas for improvement. Thus, the Reporting & analytics segment acquired $122.7 million in 2023. By tracking key performance indicators (KPIs) like average wait times, service levels, and customer satisfaction scores, businesses can identify opportunities to streamline operations, allocate resources more effectively, and enhance overall service performance.

QMS solutions optimize workflow by efficiently managing customer queues, directing employees to the next task, and minimizing downtime between interactions. By streamlining workflow, QMS solutions help employees work more efficiently and productively, contributing to overall operational excellence. Therefore, the market is expanding significantly due to employee productivity and satisfaction.

Additionally, Urbanization often leads to overcrowding in public spaces, transit hubs, and commercial establishments. QMS helps minimize service bottlenecks by evenly distributing customers across service points, reducing wait times, and improving service delivery. Thus, because of the rising urbanization and population growth, the market is anticipated to increase significantly.

However, the high initial investment costs may cause hesitation among businesses considering adopting QMS solutions. Decision-makers may postpone or delay investment decisions, seeking to justify the expenditure or waiting for more favorable economic conditions. Thus, high initial investment costs can slow down the growth of the market.

By Mode Analysis

On the basis of mode, the market is divided into virtual queuing and non-virtual queuing. In 2023, the virtual queuing segment led the market by generating a 74.2% revenue share. Virtual queuing allows customers to join a queue remotely using their mobile devices or online platforms without physically waiting in line.

By Application Analysis

On the basis of application, the market is divided into reporting & analytics, real-time monitoring, appointment management, customer service, query handling, in-store management, and others. The appointment management segment covered a considerable 13% revenue share in the market in 2023. Appointment management allows customers to schedule their visits or appointments in advance, reducing wait times and providing a more convenient and personalized experience.

By Enterprise Size Analysis

Based on enterprise size, the market is categorized into large enterprises and SMEs. In 2023, the large enterprises segment witnessed a 70% revenue share in the market. Large enterprises prioritize delivering exceptional customer experiences to maintain customer satisfaction and loyalty.

By Deployment Model Analysis

Based on deployment model, the market is classified into on-premise and cloud. The cloud segment recorded a remarkable 42% revenue share in the market in 2023. The service provider automatically updates and maintains cloud-based queue management systems, ensuring that businesses can always access the latest features, security patches, and performance enhancements.

By Offering Analysis

By offering, the market is bifurcated into hardware, software, and services. In 2023, the hardware segment held the highest 42.1% revenue share in the market. The hardware segment is witnessing continuous technological advancements, leading to the development of more advanced and sophisticated hardware solutions for queue management.

By Queue Type Analysis

By queue type, the market is classified into structured queue, unstructured queue, kiosk queue, and mobile queue. The unstructured queue segment acquired a substantial 28% revenue share in the market in 2023. Unstructured queues often occupy valuable space within a business premises, leading to congestion and inefficiency.

By Vertical Analysis

By vertical, the market is fragmented into BFSI, retail, healthcare & lifesciences, government & public sector, education, IT &telecom, travel & hospitality, energy & utilities, and others. In 2023, the BFSI segment registered 25% revenue share in the market. The BFSI segment is highly competitive, and customer experience is a critical differentiator.

By Regional Analysis

Region-wise, the market is analysed across North America, Europe, Asia Pacific, and LAMEA. In 2023, the North America region led the market by generating the highest 39% revenue share. North American businesses are constantly seeking ways to improve operational efficiency and productivity.

Recent Strategies Deployed in the Market

List of Key Companies Profiled

Global Queue Management System Market Report Segmentation

By Mode

By Application

By Enterprise Size

By Deployment Model

By Offering

By Queue Type

By Vertical

By Geography

Table of Contents

Chapter 1.Market Scope & Methodology

Chapter 2.Market at a Glance

Chapter 3.Market Overview

Chapter 4.Strategies Deployed in Queue Management System Market

Chapter 5.Global Queue Management System Market by Mode

Chapter 6.Global Queue Management System Market by Application

Chapter 7.Global Queue Management System Market by Enterprise Size

Chapter 8.Global Queue Management System Market by Deployment Model

Chapter 9.Global Queue Management System Market by Offering

Chapter 10.Global Queue Management System Market by Queue Type

Chapter 11.Global Queue Management System Market by Vertical

Chapter 12.Global Queue Management System Market by Region

Chapter 13.Company Profiles

Chapter 14.Winning imperatives of Queue Management System Market

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