한글목차

개요

IT 서비스 관리(ITSM) 시장은 2023년부터 2028년에 걸쳐 114억 2,000만 달러 확대되고, 예측 기간 중 연평균 복합 성장률(CAGR)은 14.34%를 나타낼 것으로 예측됩니다.

IT 서비스 관리(ITSM) 시장에 대한 전체적인 분석, 시장 규모와 예측, 동향, 성장 촉진요인, 과제, 약 25개 벤더를 대상으로 한 벤더 분석 등의 정보를 게재했습니다.

현재의 시장 시나리오, 최신 동향과 촉진요인, 시장 환경 전체에 관한 최신 분석을 제공합니다. 서비스 중단의 영향을 최소한으로 억제하는 것에 의한 고객 및 사용자 경험 향상, 효과적인 조직 변경 관리, 중요 프로세스에 대한 실시간 조직 투명성에 의해 시장 성장이 촉진되고 있습니다.

본 조사에서는 향후 몇 년간 IT 서비스 관리(ITSM) 시장 성장을 가속하는 주요 이유 중 하나로서 AI와 ML의 IT 서비스 관리로의 통합을 들고 있습니다. ITIL 4 프레임워크에 대한 주목 증가, DevOps 채택이 증가하고 있는 것 또한 시장의 큰 수요로 연결될 것입니다.

목차

제1장 주요 요약

• 시장 개요

제2장 시장 구도

• 시장 생태계

제3장 시장 규모

• 시장의 정의
• 시장 부문 분석
• 시장 규모(2023년)
• 시장 전망(2023-2028년)

제4장 시장 규모 실적

• 세계의 IT 서비스 관리(ITSM) 시장(2018-2022년)
• 용도별 부문 분석(2018-2022년)
• 전개별 부문 분석(2018-2022년)
• 지역별 부문 분석(2018-2022년)
• 국가별 부문 분석(2018-2022년)

제5장 Five Forces 분석

• Five Forces 요약
• 바이어의 교섭력
• 공급 기업의 교섭력
• 신규 진출업체의 위협
• 대체품의 위협
• 경쟁 위협
• 시장 현황

제6장 시장 세분화 : 용도별

• 시장 부문
• 비교 : 용도별
• CM : 시장 규모와 예측(2023-2028년)
• ITAM 및 ITSD : 시장 규모와 예측(2023-2028년)
• AM 및 PM : 시장 규모와 예측(2023-2028년)
• NM : 시장 규모와 예측(2023-2028년)
• 기타 : 시장 규모와 예측(2023-2028년)
• 시장 기회 : 용도별

제7장 시장 세분화 : 전개 형태별

• 시장 부문
• 비교 : 전개 형태별
• 클라우드 : 시장 규모와 예측(2023-2028년)
• 온프레미스 : 시장 규모와 예측(2023-2028년)
• 시장 기회 : 전개 형태별

제8장 고객 상황

• 고객 상황 개요

제9장 지역별 상황

• 지역별 세분화
• 지역별 비교
• 북미 : 시장 규모와 예측(2023-2028년)
• 유럽 : 시장 규모와 예측(2023-2028년)
• 아시아태평양 : 시장 규모와 예측(2023-2028년)
• 중동 및 아프리카 : 시장 규모와 예측(2023-2028년)
• 남미 : 시장 규모와 예측(2023-2028년)
• 미국 : 시장 규모와 예측(2023-2028년)
• 영국 : 시장 규모와 예측(2023-2028년)
• 중국 : 시장 규모와 예측(2023-2028년)
• 독일 : 시장 규모와 예측(2023-2028년)
• 인도 : 시장 규모와 예측(2023-2028년)
• 시장 기회 : 지역 상황별

제10장 성장 촉진요인, 과제 및 동향

• 시장 성장 촉진요인
• 시장이 해결해야 할 과제
• 성장 촉진요인과 과제의 영향
• 시장 동향

제11장 벤더 구도

• 개요
• 벤더 구도
• 혼란 상황
• 업계 리스크

제12장 벤더 분석

• 대상 벤더
• 벤더의 시장 포지셔닝
• Atlassian Corp. Plc
• BMC Software Inc.
• Broadcom Inc.
• Constellation Software Inc.
• EasyVista SA
• Freshworks Inc.
• IFS World Operations AB
• International Business Machines Corp.
• Ivanti Software Inc.
• Open Text Corp.
• ServiceNow Inc.
• SolarWinds Corp.
• SysAid Technologies Ltd
• Wipro Ltd.
• Zoho Corp. Pvt. Ltd.

제13장 부록

영문목차

Abstract

The IT service management (ITSM) market is forecasted to grow by USD 11.42 bn during 2023-2028, accelerating at a CAGR of 14.34% during the forecast period. The report on the IT service management (ITSM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer and user experience by minimizing impact of service disruptions, effective organizational change management, and real-time organizational transparency into critical processes.

Technavio's IT service management (ITSM) market is segmented as below:

By Application

• CM
• ITAM and ITSD
• A and PM
• NM
• Others

By Deployment

• Cloud
• On-premises

By Geographical Landscape

• North America
• Europe
• APAC
• Middle East and Africa
• South America

This study identifies the integration of AI and ML with IT service management as one of the prime reasons driving the IT service management (ITSM) market growth during the next few years. Also, growing focus on ITIL 4 framework and increasing adoption of DevOps will lead to sizable demand in the market.

The report on the IT service management (ITSM) market covers the following areas:

• ITservice management (ITSM) market sizing
• IT service management (ITSM) market forecast
• IT service management (ITSM) market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT service management (ITSM) market vendors that include Atlassian Corp. Plc, BMC Software Inc., Broadcom Inc., Constellation Software Inc., EasyVista SA, Freshworks Inc., Hewlett Packard Enterprise Co., Hornbill Corporate Ltd., IFS World Operations AB, Infosys Ltd., International Business Machines Corp., Ivanti Software Inc., Open Text Corp., ServiceNow Inc., SolarWinds Corp., SysAid Technologies Ltd, TOPdesk, Vivantio Inc., Wipro Ltd., and Zoho Corp. Pvt. Ltd.. Also, the IT service management (ITSM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Application
• Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
• Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global IT service management (ITSM) market 2018 - 2022
• Exhibit 18: Historic Market Size - Data Table on global it service management (itsm) market 2018 - 2022 ($ billion)
• 4.2 Application Segment Analysis 2018 - 2022
• Exhibit 19: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
• 4.3 Deployment Segment Analysis 2018 - 2022
• Exhibit 20: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
• 4.4 Geography Segment Analysis 2018 - 2022
• Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• 4.5 Country Segment Analysis 2018 - 2022
• Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Application

• 6.1 Market segments
• Exhibit 30: Chart on Application - Market share 2023-2028 (%)
• Exhibit 31: Data Table on Application - Market share 2023-2028 (%)
• 6.2 Comparison by Application
• Exhibit 32: Chart on Comparison by Application
• Exhibit 33: Data Table on Comparison by Application
• 6.3 CM - Market size and forecast 2023-2028
• Exhibit 34: Chart on CM - Market size and forecast 2023-2028 ($ billion)
• Exhibit 35: Data Table on CM - Market size and forecast 2023-2028 ($ billion)
• Exhibit 36: Chart on CM - Year-over-year growth 2023-2028 (%)
• Exhibit 37: Data Table on CM - Year-over-year growth 2023-2028 (%)
• 6.4 ITAM and ITSD - Market size and forecast 2023-2028
• Exhibit 38: Chart on ITAM and ITSD - Market size and forecast 2023-2028 ($ billion)
• Exhibit 39: Data Table on ITAM and ITSD - Market size and forecast 2023-2028 ($ billion)
• Exhibit 40: Chart on ITAM and ITSD - Year-over-year growth 2023-2028 (%)
• Exhibit 41: Data Table on ITAM and ITSD - Year-over-year growth 2023-2028 (%)
• 6.5 A and PM - Market size and forecast 2023-2028
• Exhibit 42: Chart on A and PM - Market size and forecast 2023-2028 ($ billion)
• Exhibit 43: Data Table on A and PM - Market size and forecast 2023-2028 ($ billion)
• Exhibit 44: Chart on A and PM - Year-over-year growth 2023-2028 (%)
• Exhibit 45: Data Table on A and PM - Year-over-year growth 2023-2028 (%)
• 6.6 NM - Market size and forecast 2023-2028
• Exhibit 46: Chart on NM - Market size and forecast 2023-2028 ($ billion)
• Exhibit 47: Data Table on NM - Market size and forecast 2023-2028 ($ billion)
• Exhibit 48: Chart on NM - Year-over-year growth 2023-2028 (%)
• Exhibit 49: Data Table on NM - Year-over-year growth 2023-2028 (%)
• 6.7 Others - Market size and forecast 2023-2028
• Exhibit 50: Chart on Others - Market size and forecast 2023-2028 ($ billion)
• Exhibit 51: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
• Exhibit 52: Chart on Others - Year-over-year growth 2023-2028 (%)
• Exhibit 53: Data Table on Others - Year-over-year growth 2023-2028 (%)
• 6.8 Market opportunity by Application
• Exhibit 54: Market opportunity by Application ($ billion)
• Exhibit 55: Data Table on Market opportunity by Application ($ billion)

7 Market Segmentation by Deployment

• 7.1 Market segments
• Exhibit 56: Chart on Deployment - Market share 2023-2028 (%)
• Exhibit 57: Data Table on Deployment - Market share 2023-2028 (%)
• 7.2 Comparison by Deployment
• Exhibit 58: Chart on Comparison by Deployment
• Exhibit 59: Data Table on Comparison by Deployment
• 7.3 Cloud - Market size and forecast 2023-2028
• Exhibit 60: Chart on Cloud - Market size and forecast 2023-2028 ($ billion)
• Exhibit 61: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion)
• Exhibit 62: Chart on Cloud - Year-over-year growth 2023-2028 (%)
• Exhibit 63: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
• 7.4 On-premises - Market size and forecast 2023-2028
• Exhibit 64: Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
• Exhibit 65: Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
• Exhibit 66: Chart on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibit 67: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by Deployment
• Exhibit 68: Market opportunity by Deployment ($ billion)
• Exhibit 69: Data Table on Market opportunity by Deployment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 71: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibit 72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
• Exhibit 73: Chart on Geographic comparison
• Exhibit 74: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
• Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 Europe - Market size and forecast 2023-2028
• Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.5 APAC - Market size and forecast 2023-2028
• Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.6 Middle East and Africa - Market size and forecast 2023-2028
• Exhibit 87: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibit 88: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibit 89: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibit 90: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.7 South America - Market size and forecast 2023-2028
• Exhibit 91: Chart on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibit 92: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibit 93: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibit 94: Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
• Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ billion)
• Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ billion)
• Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 UK - Market size and forecast 2023-2028
• Exhibit 99: Chart on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibit 100: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibit 101: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibit 102: Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.10 China - Market size and forecast 2023-2028
• Exhibit 103: Chart on China - Market size and forecast 2023-2028 ($ billion)
• Exhibit 104: Data Table on China - Market size and forecast 2023-2028 ($ billion)
• Exhibit 105: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibit 106: Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
• Exhibit 107: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibit 108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibit 109: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibit 110: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 India - Market size and forecast 2023-2028
• Exhibit 111: Chart on India - Market size and forecast 2023-2028 ($ billion)
• Exhibit 112: Data Table on India - Market size and forecast 2023-2028 ($ billion)
• Exhibit 113: Chart on India - Year-over-year growth 2023-2028 (%)
• Exhibit 114: Data Table on India - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
• Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
• Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 117: Impact of drivers and challenges in 2023 and 2028
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 119: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 120: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 121: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 122: Matrix on vendor position and classification
• 12.3 Atlassian Corp. Plc
• Exhibit 123: Atlassian Corp. Plc - Overview
• Exhibit 124: Atlassian Corp. Plc - Product / Service
• Exhibit 125: Atlassian Corp. Plc - Key offerings
• 12.4 BMC Software Inc.
• Exhibit 126: BMC Software Inc. - Overview
• Exhibit 127: BMC Software Inc. - Product / Service
• Exhibit 128: BMC Software Inc. - Key offerings
• 12.5 Broadcom Inc.
• Exhibit 129: Broadcom Inc. - Overview
• Exhibit 130: Broadcom Inc. - Business segments
• Exhibit 131: Broadcom Inc. - Key news
• Exhibit 132: Broadcom Inc. - Key offerings
• Exhibit 133: Broadcom Inc. - Segment focus
• 12.6 Constellation Software Inc.
• Exhibit 134: Constellation Software Inc. - Overview
• Exhibit 135: Constellation Software Inc. - Product / Service
• Exhibit 136: Constellation Software Inc. - Key offerings
• 12.7 EasyVista SA
• Exhibit 137: EasyVista SA - Overview
• Exhibit 138: EasyVista SA - Product / Service
• Exhibit 139: EasyVista SA - Key offerings
• 12.8 Freshworks Inc.
• Exhibit 140: Freshworks Inc. - Overview
• Exhibit 141: Freshworks Inc. - Product / Service
• Exhibit 142: Freshworks Inc. - Key offerings
• 12.9 IFS World Operations AB
• Exhibit 143: IFS World Operations AB - Overview
• Exhibit 144: IFS World Operations AB - Product / Service
• Exhibit 145: IFS World Operations AB - Key offerings
• 12.10 International Business Machines Corp.
• Exhibit 146: International Business Machines Corp. - Overview
• Exhibit 147: International Business Machines Corp. - Business segments
• Exhibit 148: International Business Machines Corp. - Key news
• Exhibit 149: International Business Machines Corp. - Key offerings
• Exhibit 150: International Business Machines Corp. - Segment focus
• 12.11 Ivanti Software Inc.
• Exhibit 151: Ivanti Software Inc. - Overview
• Exhibit 152: Ivanti Software Inc. - Product / Service
• Exhibit 153: Ivanti Software Inc. - Key offerings
• 12.12 Open Text Corp.
• Exhibit 154: Open Text Corp. - Overview
• Exhibit 155: Open Text Corp. - Product / Service
• Exhibit 156: Open Text Corp. - Key news
• Exhibit 157: Open Text Corp. - Key offerings
• 12.13 ServiceNow Inc.
• Exhibit 158: ServiceNow Inc. - Overview
• Exhibit 159: ServiceNow Inc. - Product / Service
• Exhibit 160: ServiceNow Inc. - Key news
• Exhibit 161: ServiceNow Inc. - Key offerings
• 12.14 SolarWinds Corp.
• Exhibit 162: SolarWinds Corp. - Overview
• Exhibit 163: SolarWinds Corp. - Product / Service
• Exhibit 164: SolarWinds Corp. - Key offerings
• 12.15 SysAid Technologies Ltd
• Exhibit 165: SysAid Technologies Ltd - Overview
• Exhibit 166: SysAid Technologies Ltd - Product / Service
• Exhibit 167: SysAid Technologies Ltd - Key offerings
• 12.16 Wipro Ltd.
• Exhibit 168: Wipro Ltd. - Overview
• Exhibit 169: Wipro Ltd. - Business segments
• Exhibit 170: Wipro Ltd. - Key news
• Exhibit 171: Wipro Ltd. - Key offerings
• Exhibit 172: Wipro Ltd. - Segment focus
• 12.17 Zoho Corp. Pvt. Ltd.
• Exhibit 173: Zoho Corp. Pvt. Ltd. - Overview
• Exhibit 174: Zoho Corp. Pvt. Ltd. - Product / Service
• Exhibit 175: Zoho Corp. Pvt. Ltd. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 176: Inclusions checklist
• Exhibit 177: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 178: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 179: Research methodology
• Exhibit 180: Validation techniques employed for market sizing
• Exhibit 181: Information sources
• 13.5 List of abbreviations
• Exhibit 182: List of abbreviations