세계 비접촉 결제 시장 규모는 2024년 168억 달러에 달했습니다. 향후 IMARC Group은 이 시장이 2033년까지 396억 달러에 달할 것으로 예상하며, 2025년부터 2033년까지 10.0%의 연평균 복합 성장률(CAGR)을 보일 것으로 전망하고 있습니다. 현재 유럽이 시장을 독점하고 있으며, 2024년 시장 점유율은 40.0%를 초과했습니다. 편리하고 위생적인 결제수단에 대한 수요 증가, 스마트폰 및 웨어러블 기기의 보급, NFC 및 토큰화 등 안전한 결제 기술의 발전 등이 비접촉 결제 시장 점유율 확대를 촉진하는 주요 요인으로 작용하고 있습니다.
현금이나 카드와 같은 전통적인 결제 수단에서 비접촉 결제 솔루션으로의 전환은 주로 금융 거래의 편의성, 속도, 보안에 대한 수요 증가에 의해 촉진되고 있습니다. 모바일 기기, 디지털 지갑, 근거리 무선 통신(NFC) 기술의 융합과 함께 현금 없는 경제로의 전환과 같은 광범위한 사회 트렌드와 함께 이 기술의 채택이 가속화되고 있습니다. 전 세계적으로 현금 없는 경제로의 전환은 비접촉 결제 솔루션의 채택을 촉진하는 데 있어 매우 중요한 역할을 하고 있습니다. 각국 정부와 금융기관은 현금 의존도를 낮추고 탈세를 방지하며 금융 투명성을 높이기 위해 디지털 결제 사용을 장려하고 있습니다.
미국은 다양한 요인으로 인해 비접촉 결제 시장의 주요 지역으로 부상하고 있습니다. 미국 내 스마트폰 및 기타 모바일 기기의 보급은 비접촉 결제 시장의 주요 촉진요인입니다. 스마트 기기는 디지털 지갑의 중추 역할을 하며, 매장 내 및 온라인 쇼핑 모두에서 널리 채택되고 있습니다. POS(Point of Sale, 판매시점정보관리) 단말기에서 스마트폰이나 스마트워치를 터치하는 편리함은 기존의 현금이나 카드 기반 시스템보다 빠르고 번거롭지 않은 결제 방식을 선호하는 개인들의 공감을 불러일으키고 있습니다. 또한, 대부분의 최신 스마트폰 및 웨어러블 기기에 NFC 기술이 통합되면서 비접촉식 거래를 원활하고 안전하게 처리할 수 있는 방법을 제공함으로써 그 인기가 더욱 높아지고 있습니다. IMARC Group의 예측에 따르면, 미국 모바일 결제 시장은 2032년까지 3조 9,018억 달러에 달할 것으로 예측됩니다. 이에 따라 비접촉 결제 시장 수요는 더욱 높아질 것으로 보입니다.
모바일 지갑 보급 확대
애플페이, 구글월렛, 삼성페이 등 스마트폰과 모바일 지갑 용도의 보급이 비접촉 결제의 보급을 촉진하고 있습니다. 예를 들어, 보고서에 따르면 2021 회계연도 모바일 지갑 거래량은 약 40억 건으로 2013 회계연도 약 3,270만 건에서 크게 증가한 것으로 나타났습니다. 또한, 인도의 모바일 지갑 거래량은 2025년까지 약 710억 건에 달할 것으로 예측됩니다. 또한, 인도의 모바일 요금제 보급률은 2020년 15.7%이며, 2025년에는 30%를 보일 것으로 예측됩니다. 스마트폰의 보급이 급속도로 확산되면서 비접촉 결제 시장 점유율은 향후 몇 년 동안 확대될 것으로 예측됩니다. 또한 근거리 무선 통신(NFC) 기술 등 비접촉 결제 기술이 스마트워치, 피트니스 트래커 등 웨어러블 기기에 통합되면서 편의성이 향상되고 사용자 보급이 확대되고 있습니다. 또한, 소매점 및 매장에서의 비접촉식 직불카드 및 신용카드 거래가 증가함에 따라 예측 기간 동안 소매 분야의 비접촉식 단말기 시장 수요가 활성화될 것으로 예측됩니다. 예를 들어, Worldplay의 통계에 따르면 지난해 영국에서 가장 많이 보급된 결제 수단은 직불카드로 전체 POS 단말기 결제의 45%와 28%를 각각 차지했다고 합니다.
기술 발전
근거리 무선 통신(NFC)과 무선자동식별(RFID) 기술의 지속적인 발전으로 비접촉 결제의 효율성과 신뢰성이 높아지고 있습니다. 다양한 주요 시장 기업들은 원활한 비접촉 결제 프로세스를 촉진하기 위해 투자를 늘리고 있습니다. 예를 들어, 2023년 10월 소프트페이와 Dotykacka는 공동으로 Nexi를 액콰이어러로 활용하여 체코와 슬로바키아에 탭투폰 결제 솔루션을 도입했습니다. 탭 투 폰 기술 제공업체인 소프트페이는 체코와 슬로바키아에서 증가하는 비접촉 결제 수요에 대응하기 위해 다기능 POS 시스템 솔루션 제공업체인 도티카카(Dotykacka)와 전략적 제휴를 체결했다고 발표했습니다. 또한, 블록체인 기술의 발전으로 인해 거래의 안전성과 프로세스의 간소화가 더욱 진행될 것으로 기대되고 있습니다. 이러한 기술 혁신은 보안, 효율성, 사용자 경험을 향상시켜 비접촉 결제 솔루션의 성장과 보급을 촉진합니다. 예를 들어, 2024년 5월 블록체인 플랫폼 선도기업인 VeChain은 블록체인 기술과 근거리 무선 통신(NFC) 칩의 통합에 혁명을 일으켜 데이터의 신뢰성을 높이고 새로운 시장 기회를 개척할 계획을 발표했습니다. 이러한 전략적 움직임은 블록체인 고유의 신뢰성과 불변성을 활용하여 소매업의 상황을 재구성하는 것을 목표로 하고 있습니다. 이러한 기술 혁신은 향후 몇 년간 비접촉 결제 시장 규모를 더욱 확대할 것으로 예측됩니다.
규제 당국의 노력과 프레임워크
각국 정부 당국은 보안 표준을 수립하고 부정행위로부터 보호하기 위한 이니셔티브를 취해 비접촉 결제 시장의 신뢰성을 높이고 있습니다. 유럽의 일반 데이터 보호 규정(GDPR(EU 개인정보보호규정))과 같은 규제 프레임워크는 엄격한 데이터 보호 조치를 강제하고 있습니다. PCI DSS(Payment Card Industry Data Security Standard)와 같은 단체의 가이드라인은 안전한 거래의 기준을 정하고 있습니다. 정부 당국도 디지털 거래를 장려하고 현금 의존도를 낮추기 위한 노력을 통해 비접촉 결제 도입을 지원하고 있습니다. 예를 들어, 인도 중앙은행(RBI)은 2024년 2월, 금융시장, 대출기관 관련 규제 및 정책, 디지털 통화 및 핀테크를 포함한 결제 시스템을 대상으로 하는 몇 가지 발전적, 규제적 이니셔티브를 요약한 주요 정책 성명을 발표했습니다. 금융시장 측면에서 RBI는 외환, 국채 등 RBI가 규제하는 금융상품을 거래할 수 있는 전자거래 플랫폼(ETP)에 대한 기존 규제 가이드라인을 종합적으로 재검토할 것이라고 발표했습니다. 각국 정부 당국의 이러한 노력은 예측 기간 동안 비접촉 결제 산업의 성장을 가속할 것으로 예측됩니다.
The global contactless payment market size was valued at USD 16.8 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 39.6 Billion by 2033, exhibiting a CAGR of 10.0% from 2025-2033. Europe currently dominates the market, holding a market share of over 40.0% in 2024. The increasing demand for convenient and hygienic payment methods, widespread adoption of smartphones and wearable devices, and advancements in secure payment technologies such as NFC and tokenization, are some of the key factors, facilitating the expansion of the contactless payment market share.
The transition from traditional payment methods such as cash and cards to contactless payment solutions is primarily fueled by the increasing demand for convenience, speed, and security in financial transactions. The adoption of this technology is accelerated by the convergence of mobile devices, digital wallets, and near-field communication (NFC) technology, alongside broader societal trends such as the move towards cashless economies. The global shift towards cashless economies has also played a pivotal role in fostering the adoption of contactless payment solutions. Governments and financial institutions in various countries have been encouraging the use of digital payments to reduce the reliance on cash, combat tax evasion, and increase financial transparency.
The United States has emerged as a major region in the contactless payment market owing to various factors. The proliferation of smartphones and other mobile devices in the US is a primary driver of the contactless payment market. Smart devices serve as the backbone for digital wallets which have become widely adopted for both in-store and online purchases. The convenience of tapping a smartphone or smartwatch at a point-of-sale (POS) terminal has resonated with individuals, who increasingly prefer faster and hassle-free payment methods over traditional cash or card-based systems. Furthermore, the integration of NFC technology into most modern smartphones and wearable devices has provided a seamless and secure way to conduct contactless transactions, further increasing their popularity. As per the predictions of the IMARC Group, the US mobile payment market is expected to reach USD 3,901.8 billion by 2032. This will further drive the contactless payment market demand.
Increased Adoption of Mobile Wallets
The growing use of smartphones and mobile wallet applications, such as Apple Pay, Google Wallet, and Samsung Pay, is primarily driving the adoption of contactless payments. For instance, the volume of mobile wallet transactions was about four billion in the financial year 2021, a significant increase from about 32.7 million transactions in the financial year 2013, as per reports. Additionally, the mobile wallet transaction volume in India is expected to reach around 71 billion by 2025. Moreover, the mobile rate penetration in India was 15.7% in 2020 and is expected to reach 30% in 2025. Significant growth in the adoption of smartphones is expected to propel the contactless payment market share in the coming years. Furthermore, the integration of contactless payment technology, such as near-field communication (NFC) technology, into wearable devices like smartwatches and fitness trackers is enhancing convenience and user adoption. Besides this, the growth in contactless debit card and credit card transactions in retail stores and outlets is anticipated to catalyze the market demand for contactless terminals in the retail sector over the forecast period. For example, the most popular payment method in the UK last year was debit cards, which accounted for 45% and 28%, respectively, of all payments made at POS terminals, according to statistics from Worldplay.
Technological Advancements
Continuous advancements in near-field communication (NFC) and radio-frequency identification (RFID) technologies are enhancing the efficiency and reliability of contactless payments. Various key market players are increasingly investing in facilitating smooth contactless payment processes. For instance, in October 2023, Softpay and Dotykacka collaborated to introduce a Tap-to-phone Payment Solution in the Czech Republic and Slovakia, utilizing Nexi as an Acquirer. Tap-to-phone technology provider SoftPay announced a strategic partnership with multifunctional POS system solution provider Dotykacka to meet the growing demand for contactless payment acceptance in the Czech Republic and Slovakia. Additionally, advancements in blockchain technology promise to further secure transactions and streamline processes. These innovations collectively drive the growth and adoption of contactless payment solutions, offering enhanced security, efficiency, and user experience. For instance, in May 2024, VeChain, a leading blockchain platform, announced its plan to revolutionize the integration of blockchain technology with Near Field Communication (NFC) chips to enhance data authenticity and unlock new market opportunities. This strategic move aims to reshape the retail landscape by leveraging blockchain's inherent trust and immutability. Such innovations are anticipated to propel the contactless payment market size in the coming years.
Regulatory Initiatives and Framework
The government authorities of various nations are taking initiatives to establish security standards and safeguard against fraud, thereby building trust in the contactless payment market. Regulatory frameworks, such as the General Data Protection Regulation (GDPR) in Europe, enforce stringent data protection measures. Guidelines from bodies like the Payment Card Industry Data Security Standard (PCI DSS), set standards for secure transactions. Government authorities are also supporting the adoption of contactless payments through initiatives that encourage digital transactions and reduce reliance on cash. For instance, in February 2024, the Reserve Bank of India (RBI) released a major policy statement outlining several developmental and regulatory initiatives covering financial markets, regulations pertaining to lending institutions, and payment systems, including digital currency and fintech. On the financial markets front, RBI announced that it would comprehensively review the existing regulatory guidelines for Electronic Trading Platforms (ETPs) that enable transactions in financial instruments regulated by RBI, such as foreign exchange and government securities. Such initiatives by the government authorities of various nations are anticipated to catalyze the growth in the contactless payment industry over the forecasted period.
Near field communication (NFC) leads the market. Near field communication (NFC) is a short-range wireless technology that enables communication between devices within a few centimeters. It is widely used in contactless payments, allowing secure transactions by simply tapping a smartphone or contactless card near an NFC-enabled terminal. NFC enables fast transaction speeds, enhanced security through encryption, and convenience, as it eliminates the need for physical contact or swiping. NFC is a fundamental technology behind mobile wallets and tap-to-pay systems. Devices equipped with NFC chips, such as smartphones, wearable devices, and contactless cards, enable users to make secure transactions simply by tapping their device on an NFC-enabled point-of-sale (POS) terminal. Payment services leverage NFC technology to provide seamless and secure payment experiences.
Smartphones and wearables lead the market with 55.7% of market share in 2024. Contactless payments are gaining significant traction due to their convenience and preference. As a result, various wearable device manufacturers are incorporating near-field communication (NFC) technology as a standard into most smart devices, like smartphones and wearables, to provide greater convenience by removing the need to fumble with a wallet, purse, or phone. Furthermore, the increasing penetration of smartphones and wearables is also offering lucrative growth opportunities to the contactless payment market. For instance, in India, in 2018, around 36% of households had a smartphone, which increased to 74.8% in 2022. Similarly, from 2016 to 2019, connected wearable devices increased by 325 million to 722 million respectively. 30% of middle-income households used fitness trackers in the U.S. in 2020. Such a significant rise in smartphones and wearables is positively impacting the contactless payment market outlook.
Payment terminal solution leads the market with 43.8% of market share in 2024. Payment terminal solutions in the contactless payment market are devices that enable merchants to accept payments without physical contact between the card or device and the terminal. These terminals use Near Field Communication (NFC) technology to communicate with contactless cards, smartphones, and wearables. They provide a fast, secure, and convenient transaction process by simply tapping or waving the payment device near the terminal. Additionally, these terminals often support multiple payment methods, including mobile wallets and traditional chip cards, making them versatile and future-proof in a rapidly evolving payment landscape. Transaction management solutions in the contactless payment market encompass the systems and software that oversee, process, and track financial transactions conducted through contactless methods. These solutions ensure the secure and efficient handling of payments from initiation to completion.
Retail leads the market with 62.0% of market share in 2024. In the retail sector, contactless payments offer faster checkout processes, reducing wait times and enhancing customer satisfaction. Retailers provide a contactless payment option to enhance the speed and efficiency of the checkout process, fostering customer loyalty through smoother and quicker transactions. Market players are offering innovative and smart solutions for retailers, which is expected to drive the adoption of contactless payment terminals in the retail segment. For instance, in September 2022, Square, a financial services platform, announced its plan to launch a Tap To Pay service for iPhone in the U.S. This service enabled all sizes of vendors to accept contactless payments directly from their iPhones without any hardware or additional costs.
In 2024, Europe accounted for the largest market share of 40.0%. One of the primary drivers of contactless payment adoption in Europe is the increasing demand for convenience and speed in transactions. People appreciate the ability to complete purchases quickly by simply tapping a card or mobile device at a point-of-sale (POS) terminal. This has been particularly impactful in high-frequency, low-value transactions such as those in quick-service restaurants, public transportation, and grocery stores. One of the most notable trends in the European contactless payment market is the rising adoption of contactless cards. According to industry reports, the vast majority of debit and credit cards in Europe are now equipped with NFC technology, enabling tap-and-pay functionality. This has been particularly influential in high-frequency, low-value transactions such as those made in supermarkets, quick-service restaurants (QSRs), and public transportation systems. As individuals have become accustomed to faster and more efficient checkout processes, contactless payments have steadily replaced traditional card-based or cash transactions in many sectors. Financial institutions and payment providers have actively supported this transition by issuing contactless-enabled cards as the default option for people. In 2024, Rome become the first city in Europe to introduce contactless payment system to JCB Card members.
United States Contactless Payment Market Analysis
The United States hold 86.80% share in North America. The growing requirement for digital wallets and increasing use of near-field communication payment terminals are leading to the development of the contactless payment market in the US. According to an industry report, Visa has more than 300 million contactless-capable cards. In the United States, over 51% of consumers have either used or plan to use contactless payments. Contactless purchases have accounted for 85% of transactions in supermarkets, 39% at pharmacies, 38% at merchants, and 36% at dining establishments in the United States. Consumer preferences for speed, convenience, and hygiene, especially in the wake of COVID-19, have hastened the move to contactless technologies. According to Digital Commerce 360 data, over USD 5 Trillion has been used by the retail and e-commerce industries to improve customer experience using contactless technology. The banking industry has also assisted growth by issuing more credit and debit cards with contactless functionality. Contactless payment options have been added to public transit systems in big cities such as New York and Chicago, which has increased acceptance even further. Many consumers prefer to pay with smartwatches.
Europe Contactless Payment Market Analysis
European, led by its relatively strong infrastructure support, favorable legislations, and wide acceptance amongst customers, holds the top ranking in contactless payment adoption. According to reports, over 90% of UK and France nations' card payments are contactless, with further increase in a transaction limit raised to £100 (USD 122.09). The programmes of cashlessness in Eurozone are supported by the European Central Bank, leading to the systematic elimination of the use of physical cash to favor contactless more. Contactless payments accounted for 53.8% of all card-based transactions in the region in the second half of 2022, according to data by European Union portal. There was high demand for contactless technology across the euro area, as the fact that over half of all card payments in 13 of the 19 nations that comprised the region at the time were contactless clearly shows. Europe's over €900 billion (USD 922.93 Billion) in e-commerce operate primarily through the use of contactless and other digital forms of payment according to Eurocommerce data, while the partnerships between technology companies and the banks, such as Visa and Mastercard with regional banks, enhance access to contactless solutions across the region.
Asia Pacific Contactless Payment Market Analysis
The fastest-growing market is Asia-Pacific due to wide acceptance of smartphone use and availability of digital wallets, such as GrabPay, Paytm, PhonePe and Alipay, etc. According to an industry report, there is more than 60 percent transaction in those regions, in which China, India, and Japan are ranked high, with steady adoption of NFC-enabled as well as QR code-based payment modes. In China, reports say that digital payments were conducted by 85% of people in retail transactions whilst India handled over 131 billion UPI transactions in 2023-2024 as reported by media report, most of which are contactless. Japan's cashless goals for the Osaka Expo 2025 and India's "Digital India" campaign are two examples of how governments throughout the region are promoting digital change. The region's young, tech-savvy population, with over 2 billion smartphone owners (as per reports), further accelerates adoption. Contactless payments have been adopted by the retail industry, especially convenience stores and QSRs, in response to customer demand for quicker checkout times.
Latin America Contactless Payment Market Analysis
The Latin American market for contactless payments is growing due to increasing financial inclusion initiatives and smartphone adoption. Reports say that over 60% of people today carry a smartphone, which enables them to have digital wallets such as Nubank and MercadoPago. A report states that nearly half of all POS terminals in the region are already contactless-ready. A World Bank survey indicates that 11% of Latin American individuals have recently adopted contactless payments, and 42% of them use them in retail establishments. Regional impetus on financial inclusion also supports the implementation of digital payment systems, like contactless transactions, through such initiatives as "CoDi" by the government of Mexico. This is supported by the highly burgeoning e-commerce sector, within which platforms deploy contactless transactions for enhanced consumer convenience. Innovative access, such as tap-and-go cards, also is being given to the more vulnerable communities due to partnerships that fintech organizations and retailers now form.
Middle East and Africa Contactless Payment Market Analysis
Contactless payments are growing rapidly in the Middle East and Africa (MEA) region due to increased urbanization, mobile phone penetration, and government-backed digitalization initiatives. Contactless payments account for over half of all in-store transactions in the Gulf Cooperation Council (GCC), with Saudi Arabia and the United Arab Emirates having the highest rates of adoption, as per reports. The fintech companies and the conventional banks facilitate cashless transactions through the UAE Smart City programs and Saudi Arabia's Vision 2030. GSMA's State of the Industry report on Mobile Money 2024 states that in 2023, more than 856 million Africans registered mobile money accounts, making 62 billion transactions valued at USD 919 billion. M-Pesa and other services dominate the continent's mobile money ecosystem. Contactless technologies are being introduced in the urban retail and transit sectors to streamline operations.
One of the primary ways market players are improving their business is by investing heavily in research and development (R&D) to introduce innovative technologies and diversify their product offerings. In particular, advancements in NFC technology, biometric authentication, and tokenization have enhanced the functionality and security of contactless payment systems. For instance, in 2024, Intesa Sanpaolo launched a payment bracelet in partnership with MasterCard to facilitate effortless contactless payments in Italy. In developed markets, players are focusing on increasing contactless payment penetration in industries that have been slower to adopt the technology, such as healthcare, education, and small businesses. Security is a top priority for market players seeking to improve their business in the contactless payment industry. With the growing prevalence of digital payments, consumers are increasingly concerned about fraud and data privacy.