디지털 혁신과 비즈니스 환경의 변화로 인한 압박에 직면한 기업들이 비용 절감과 절차 간소화를 위해 BPM 접근 방식을 자주 사용하고 있으며, 운영의 우수성과 효율성에 대한 조직의 지속적인 욕구가 비즈니스 프로세스 관리(BPM) 시장을 주도하고 있습니다. Verified Market Research의 애널리스트에 따르면, 비즈니스 프로세스 관리(BPM) 시장은 2024년 약 126억 1,000만 달러에서 2032년에는 260억 9,000만 달러에 도달할 것으로 추정됩니다.
클라우드 기반 BPM 솔루션, 자동화 기술, 인공지능의 통합에 대한 수요 증가는 모두 시장의 성장 잠재력에 기여하고 있으며, BPM을 업무 최적화 및 생산성 향상을 목표로 하는 기업에게 중요한 전략적 도구로 자리매김하고 있습니다. 이에 따라 시장은 2026-2032년까지 연평균 10.5%의 연평균 복합 성장률(CAGR)을 나타낼 전망입니다.
비즈니스 프로세스 관리(BPM) 시장 정의/개요
비즈니스 프로세스 관리란 비즈니스 프로세스의 발견, 모델링, 분석, 측정, 개선, 최적화, 자동화를 포함하는 체계적인 방법으로 조직의 효율성과 효과를 향상시키는 것입니다. BPM의 적용 범위는 제조 워크플로우 최적화, 고객 서비스 업무 간소화, 공급망 관리 개선, 규제 산업에서의 컴플라이언스 완화, 공급망 관리 개선 등 다양한 분야에 적용되고 있습니다. 규제 산업에서의 컴플라이언스 완화 등을 포함합니다. 조직은 BPM 접근 방식을 통해 운영 비용을 최소화하고, 제품 품질을 향상시키며, 시장의 요구에 보다 신속하게 대응할 수 있습니다.
BPM의 채택은 여러 산업에서 디지털 전환의 가속화로 인해 추진되고 있습니다. 미국 인구조사국의 ABS(Annual Business Survey)에 따르면, 2022년에는 기업의 63.3%가 새로운 디지털 기술과 비즈니스 프로세스를 도입할 것이라고 합니다. 미국 노동부에 따르면, 비즈니스 프로세스 자동화에 투자한 기업들은 2022년 평균 25%의 생산성 향상과 30%의 운영 비용 절감을 확인하여 BPM 도입의 실질적인 이점을 확인했습니다.
원격 근무 및 하이브리드 근무로의 전환은 정교한 프로세스 관리 솔루션을 필요로 합니다. 노동 통계청에 따르면 2022년에는 직원의 27.6%가 원격 근무를 하게 될 것이며, 가트너에 따르면 기업의 74%가 분산된 직원들의 업무를 지원하기 위해 비즈니스 프로세스 관리 기술에 대한 투자를 유지하거나 확대할 것이라고 합니다. 세계경제포럼의 Future of Jobs Report 2023에 따르면, 84%의 기업이 업무 프로세스의 디지털화를 추진하고 있으며, BPM 플랫폼은 그 중요한 실현 요인이 되고 있습니다.
또한, 법규의 컴플라이언스 요구사항이 각 부문에서 BPM 도입을 촉진하고 있습니다. 미국 증권거래위원회(SEC)는 2022년 컴플라이언스 관련 벌금이 35% 증가하여 총 64억 달러에 달할 것이라고 발표했습니다. 미국생산성품질센터(APQC)에 따르면, 컴플라이언스 관리를 위해 BPM 시스템을 도입한 조직에서는 컴플라이언스 관련 사건이 45% 감소했다고 보고되었으며, 이는 프로세스 관리 도구의 도입을 촉진했습니다.
많은 기업, 특히 중소기업(SME)은 BPM 도입에 따른 높은 초기 비용에 직면해 있습니다. 이러한 비용에는 소프트웨어 및 기술에 대한 투자뿐만 아니라 필요한 교육 및 변경 관리에 대한 노력도 포함됩니다. 많은 기업, 특히 예산이 적은 기업들은 예산의 제약으로 인해 BPM을 도입하지 못하고 개발 가능성을 제한하고 있습니다.
또한, BPM 솔루션과 기존 IT 시스템 및 워크플로우와의 통합은 어렵고 시간이 오래 걸립니다. 조직은 새로운 BPM 툴과 레거시 시스템 간의 상호 운용성을 보장하기 어렵고, 그 결과 업무가 중단됩니다. 또한, 비즈니스 프로세스가 복잡하기 때문에 상당한 커스터마이징이 필요하고, 통합 프로세스가 복잡해져 BPM의 이점 실현이 늦어집니다.
The organizations' continuous desire for operational excellence and efficiency is driving the business process management (BPM) market as they use BPM approaches more frequently to save costs and streamline procedures in the face of pressure from digital transformation and changing business environments. According to the analyst from Verified Market Research, the Business Process Management Market is estimated to reach a valuation of USD 26.09 Billion in 2032, by subjugating around USD 12.61 Billion valued in 2024.
The rising demand for cloud-based BPM solutions, automation technologies, and the incorporation of artificial intelligence all contribute to the market's growth potential, establishing BPM as a critical strategic tool for businesses looking to optimize their operations and increase productivity. It enables the market to grow at a CAGR of 10.5% from 2026 to 2032.
Business Process Management Market: Definition/ Overview
Business Process Management (BPM) is a systematic technique that involves discovering, modeling, analyzing, measuring, improving, optimizing, and automating business processes to increase organizational efficiency and effectiveness. This discipline enables businesses to fully understand and manage their workflows, ensuring that procedures are aligned with strategic goals and adaptable to changing business contexts. BPM applications are broad, including optimizing manufacturing workflows, streamlining customer service operations, improving supply chain management, and easing compliance in regulated industries. Organizations can use BPM approaches to minimize operating costs, improve product quality, and respond more quickly to market needs.
BPM adoption is being driven by the acceleration of digital transformation in several industries. According to the U.S. Census Bureau's Annual Business Survey (ABS), 63.3% of enterprises adopted new digital technology and business processes in 2022. According to the US Department of Labor, firms that invested in business process automation witnessed an average productivity boost of 25% and operational cost reduction of 30% in 2022, illustrating the practical benefits of BPM implementation.
The shift to remote and hybrid work patterns necessitates sophisticated process management solutions. According to the Bureau of Labor Statistics, 27.6% of employees worked remotely in 2022, while Gartner reports that 74% of businesses want to retain or grow their investment in business process management technologies to support distributed workforce operations. According to the World Economic Forum's Future of Jobs Report 2023, 84% of companies are advancing the digitalization of work processes, with BPM platforms serving as a significant enabler.
Furthermore, regulatory compliance requirements are driving BPM adoption across sectors. The United States Securities and Exchange Commission (SEC) announced a 35% rise in compliance-related penalties in 2022, totaling USD 6.4 Billion. According to the American Productivity & Quality Center (APQC), organizations that implemented BPM systems for compliance management reported a 45% drop in compliance-related events, which drove increased adoption of process management tools.
Many businesses, particularly small and medium-sized firms (SMEs), face high upfront expenses associated with BPM deployment. These expenditures include not only software and technology investments but also the necessary training and change management initiatives. For many firms, particularly those with low budgets, budgetary constraints prevent them from adopting BPM efforts, restricting market development potential.
Furthermore, the integration of BPM solutions with current IT systems and workflows is difficult and time-consuming. Organizations have difficulty assuring interoperability between new BPM tools and legacy systems, resulting in operational disruptions. Also, the complex nature of business processes necessitates substantial customization, which complicates the integration process and delays the realization of BPM benefits.
According to VMR Analysis, the automation solution segment is estimated to hold the largest market share during the forecast period. Organizations are increasingly seeking ways to improve operational efficiency and eliminate manual errors, increasing in demand for automation solutions. Businesses that automate repetitive processes can streamline their workflows, reduce delays, and better allocate resources. This emphasis on efficiency not only boosts output but also allows businesses to respond more quickly to market changes.
The integration of technology such as artificial intelligence (AI) and machine learning (ML) into automation solutions is driving growth in this market. These technologies enable intelligent process automation, which allows businesses to examine data in real time and make informed decisions. As organizations grasp the benefits of using modern technology for automation, the demand for these solutions grows.
Furthermore, as businesses undergo digital transformation, automation becomes an essential component in updating business operations. Organizations are implementing BPM solutions that integrate seamlessly with existing systems and support agile approaches. This integration with digital initiatives not only improves process efficiency but also encourages innovation, making automation a critical driver of growth in the BPM market.
The banking, financial services, and insurance (BFSI) segment is estimated to dominate the Business Process Management Market during the forecast period. The BFSI industry is progressively using automation technologies to streamline operations and improve efficiency. BPM systems automate repetitive operations like loan processing, compliance checks, and customer support contacts, allowing financial institutions to cut operational expenses while improving service delivery. This trend is being driven by the demand for speed and precision in financial transactions, which BPM efficiently solves.
Financial institutions must meet severe regulatory obligations, which entail meticulous paperwork and reporting. BPM solutions assist these firms in managing compliance more effectively by automating workflows and ensuring that all processes adhere to regulatory norms. This capability not only reduces the risk of noncompliance but also improves openness and accountability in financial processes, making BPM critical for the BFSI industry.
Furthermore, in a competitive industry, BFSI organizations are focusing on improving the customer experience to retain and attract new customers. BPM enables businesses to improve customer interactions by providing a consistent experience across several channels, including online banking and mobile apps. Financial companies can better respond to client needs by using BPM technologies to analyze feedback and streamline procedures, resulting in increased satisfaction and loyalty.
According to VMR Analyst, North America is estimated to dominate the Business Process Management Market during the forecast period. North America's rigorous regulatory environment pushes BPM adoption across industries. According to the United States Securities and Exchange Commission (SEC), compliance-related penalties totaled USD 6.4 Billion in 2022, a 35% increase over the previous year. According to the US Department of Labor Statistics, firms in regulated industries spent an average of $10,000 per employee on compliance management in 2022, making BPM solutions crucial for regulatory adherence and cost management.
Furthermore, the region's excellent digital infrastructure and cloud adoption hasten BPM deployment. According to the US Census Bureau's Annual Business Survey, 85% of large North American firms have embraced cloud-based business process solutions by 2022. Also, according to the US Bureau of Economic Analysis, U.S. corporations invested USD 240 Billion in digital transformation initiatives in 2022, with BPM platforms accounting for around 18% of total spending.
The Asia Pacific region is estimated to exhibit the highest growth within the Business Process Management Market during the forecast period. The rapid digital transformation of Asia Pacific SMEs is pushing BPM adoption. According to the Asian Development Bank (ADB), digital transformation expenditure in Asia Pacific reached USD 375 Billion in 2022, representing a 15.4% year-over-year growth rate. According to Singapore's Infocomm Media Development Authority (IMDA), 72% of SMEs deployed digital business process solutions in 2022, a 45% increase from the previous year.
Furthermore, the region's growing e-commerce industry demands advanced process management systems. According to the Japan External Trade Organization (JETRO), e-commerce transactions in APAC reached USD 2.45 Trillion in 2022, representing an annual growth rate of 18.3%. According to data from China's Ministry of Commerce, businesses that implemented BPM solutions witnessed a 35% improvement in order processing efficiency and a 28% reduction in operational expenses in 2022, spurring significant adoption in the retail sector.
The competitive landscape of the business process management (BPM) market is characterized by a dynamic interplay of innovation, strategic collaborations, and an emphasis on improving operational efficiencies. Companies are rapidly spending in R&D to develop advanced BPM systems that incorporate emerging technologies like artificial intelligence and machine learning, which are critical for automating processes and boosting decision-making.
Some of the prominent players operating in the Business Process Management Market include:
IBM Corporation, Oracle Corporation, SAP SE, Pegasystems, Inc., Appian Corporation, Adobe Systems.
In March 2024, Appian introduced a new version of the Appian Platform that includes generative AI to speed up business operations.
In February 2024, Fujitsu expanded its relationship with Celonis to accelerate digital and business transformation for customers. Fujitsu's relationship enables clients to increase their productivity.
In August 2023, Infosys BPM launched a new center in Bhubaneshwar to better serve their customers.