한글목차

세계의 VoIP 서비스 시장은 2024년에 90억 1,000만 달러로 평가되었으며, 2030년까지 CAGR 13.05%로 성장하여 188억 1,000만 달러에 달할 것으로 예측됩니다.

인터넷 프로토콜(IP) 네트워크를 통해 음성 통신 및 멀티미디어 세션을 가능하게 하는 VoIP 서비스는 아날로그 음성 신호를 디지털 데이터로 변환하여 전송하기 때문에 기존의 교환식 전화를 대체할 수 있습니다.

주요 시장 촉진요인

세계 인터넷 프로토콜 음성 서비스 시장을 주도하는 주요 요인으로는 비용 효율성이 크게 향상되고 원격 및 모바일 인력의 확대가 꼽힙니다. 기업들은 기존 전화 시스템에 따른 고가의 인프라 비용과 분 단위 통화료에서 벗어나, 대폭적인 운영 비용 절감을 위해 VoIP 솔루션 도입에 박차를 가하고 있습니다.

주요 시장 과제

지속적인 보안 취약점 대응은 세계 VoIP 서비스 시장 확대를 크게 저해하고 있습니다. IP 네트워크를 통해 전송되는 음성 통신 및 기밀 데이터의 보안에 대한 우려는 사용자의 신뢰를 직접적으로 훼손하고, 특히 중단 없는 안전한 통신이 최우선인 미션 크리티컬한 애플리케이션에서 기업의 광범위한 도입을 가로막고 있습니다.

주요 시장 동향

VoIP 솔루션에 인공지능(AI)과 머신러닝을 통합하는 것은 통신 시스템의 지능화 및 효율화를 촉진하는 중요한 추세입니다. 이러한 고급 기능은 기본적인 음성 전송을 넘어 실시간 전사, 감정 분석, 지능형 통화 라우팅, 고객 응대를 위한 AI 탑재 가상 비서 등의 기능을 구현합니다.

목차

제1장 개요

제2장 조사 방법

제3장 주요 요약

제4장 고객의 소리

제5장 세계의 VOIP 서비스 시장 전망

• 시장 규모 및 예측
  • 금액별
• 시장 점유율과 예측
  • 통화 유형별(국제 VoIP, 국내 VoIP)
  • 서비스 유형별(SIP 트렁킹, 호스티드 IP-PBX, 매니지드 IP-PBX)
  • 최종사용자별(IT·통신, BFSI, 정부, 의료, 소매)
  • 지역별
  • 기업별(2024)
• 시장 맵

제6장 북미의 VOIP 서비스 시장 전망

• 시장 규모 및 예측
• 시장 점유율과 예측
• 북미 : 국가별 분석
  • 미국
  • 캐나다
  • 멕시코

제7장 유럽의 VOIP 서비스 시장 전망

• 시장 규모 및 예측
• 시장 점유율과 예측
• 유럽 : 국가별 분석
  • 독일
  • 프랑스
  • 영국
  • 이탈리아
  • 스페인

제8장 아시아태평양의 VOIP 서비스 시장 전망

• 시장 규모 및 예측
• 시장 점유율과 예측
• 아시아태평양 : 국가별 분석
  • 중국
  • 인도
  • 일본
  • 한국
  • 호주

제9장 중동 및 아프리카의 VOIP 서비스 시장 전망

• 시장 규모 및 예측
• 시장 점유율과 예측
• 중동 및 아프리카 : 국가별 분석
  • 사우디아라비아
  • 아랍에미리트
  • 남아프리카공화국

제10장 남미의 VOIP 서비스 시장 전망

• 시장 규모 및 예측
• 시장 점유율과 예측
• 남미 : 국가별 분석
  • 브라질
  • 콜롬비아
  • 아르헨티나

제11장 시장 역학

• 성장 촉진요인
• 과제

제12장 시장 동향과 발전

• 인수합병
• 제품 출시
• 최근 동향

제13장 세계의 VOIP 서비스 시장 : SWOT 분석

제14장 Porter's Five Forces 분석

• 업계내 경쟁
• 신규 참여의 가능성
• 공급업체의 능력
• 고객의 능력
• 대체품의 위협

제15장 경쟁 구도

• Cisco Systems, Inc
• Microsoft Corporation
• Verizon Communications Inc
• AT&T Inc.
• Tata Communications Limited
• RingCentral Inc.
• Zoom Video Communications, Inc.
• 8x8, Inc.
• Nextiva, Inc.
• Syndeo LLC(Broadvoice)

제16장 전략적 제안

제17장 조사 회사 소개 및 면책사항

영문목차

The Global VOIP Services Market, valued at USD 9.01 Billion in 2024, is projected to experience a CAGR of 13.05% to reach USD 18.81 Billion by 2030. Voice over Internet Protocol (VoIP) services enable voice communication and multimedia sessions over the Internet Protocol network, converting analog audio signals into digital data for transmission, thereby replacing traditional circuit-switched telephony.

Key Market Drivers

The primary drivers propelling the global Voice over Internet Protocol Services Market include significant cost efficiency and the expansion of remote and mobile workforces. Enterprises are increasingly adopting VoIP solutions to realize substantial operational savings, moving away from the expensive infrastructure and per-minute charges associated with traditional telephony. This shift enables businesses to reduce communication expenditures across domestic and international calls, facilitating predictable budgeting.

Key Market Challenges

Addressing persistent security vulnerabilities significantly impedes the Global Voice over Internet Protocol Services Market expansion. Concerns regarding the security of voice communication and sensitive data transmitted over IP networks directly undermine user confidence, hindering broader enterprise adoption, especially for mission-critical applications where uninterrupted and secure communication is paramount. The increasing frequency and sophistication of cyber threats lead to tangible service disruptions and potential data breaches. For example, according to NCTA - The Internet & Television Association, between June 2024 and June 2025, attacks on domestic communications networks resulted in 15,540 incidents, disrupting service for over 9.5 million customers nationwide.

Key Market Trends

The integration of Artificial Intelligence and Machine Learning in VoIP solutions represents a pivotal trend, enhancing the intelligence and efficiency of communication systems. These advanced capabilities move beyond basic voice transmission, enabling features such as real-time transcription, sentiment analysis, intelligent call routing, and AI-powered virtual assistants for customer interactions. For instance, Zoom reported over four million accounts enabled Zoom AI Companion, including 57% of Fortune 500 companies, as of October 2024, showcasing widespread adoption of AI-driven productivity tools in communication platforms. This integration allows businesses to automate routine tasks, improve response times, and provide more personalized customer experiences, fundamentally transforming contact center operations and internal collaboration.

Key Market Players

• Cisco Systems, Inc
• Microsoft Corporation
• Verizon Communications Inc
• AT&T Inc.
• Tata Communications Limited
• RingCentral Inc.
• Zoom Video Communications, Inc.
• 8x8, Inc.
• Nextiva, Inc.
• Syndeo LLC (Broadvoice)

Report Scope:

In this report, the Global VOIP Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

VOIP Services Market, By Call Type:

• International VoIP
• Domestic VoIP

VOIP Services Market, By Service Type:

• SIP Trunking
• Hosted IP PBX
• Managed IP PBX

VOIP Services Market, By End User:

• IT and Telecom
• BFSI
• Government
• Healthcare
• Retail

VOIP Services Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global VOIP Services Market.

Available Customizations:

Global VOIP Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global VOIP Services Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Call Type (International VoIP, Domestic VoIP)
  • 5.2.2. By Service Type (SIP Trunking, Hosted IP PBX, Managed IP PBX)
  • 5.2.3. By End User (IT and Telecom, BFSI, Government, Healthcare, Retail)
  • 5.2.4. By Region
  • 5.2.5. By Company (2024)
• 5.3. Market Map

6. North America VOIP Services Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Call Type
  • 6.2.2. By Service Type
  • 6.2.3. By End User
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States VOIP Services Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Call Type
      • 6.3.1.2.2. By Service Type
      • 6.3.1.2.3. By End User
  • 6.3.2. Canada VOIP Services Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Call Type
      • 6.3.2.2.2. By Service Type
      • 6.3.2.2.3. By End User
  • 6.3.3. Mexico VOIP Services Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Call Type
      • 6.3.3.2.2. By Service Type
      • 6.3.3.2.3. By End User

7. Europe VOIP Services Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Call Type
  • 7.2.2. By Service Type
  • 7.2.3. By End User
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany VOIP Services Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Call Type
      • 7.3.1.2.2. By Service Type
      • 7.3.1.2.3. By End User
  • 7.3.2. France VOIP Services Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Call Type
      • 7.3.2.2.2. By Service Type
      • 7.3.2.2.3. By End User
  • 7.3.3. United Kingdom VOIP Services Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Call Type
      • 7.3.3.2.2. By Service Type
      • 7.3.3.2.3. By End User
  • 7.3.4. Italy VOIP Services Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Call Type
      • 7.3.4.2.2. By Service Type
      • 7.3.4.2.3. By End User
  • 7.3.5. Spain VOIP Services Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Call Type
      • 7.3.5.2.2. By Service Type
      • 7.3.5.2.3. By End User

8. Asia Pacific VOIP Services Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Call Type
  • 8.2.2. By Service Type
  • 8.2.3. By End User
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China VOIP Services Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Call Type
      • 8.3.1.2.2. By Service Type
      • 8.3.1.2.3. By End User
  • 8.3.2. India VOIP Services Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Call Type
      • 8.3.2.2.2. By Service Type
      • 8.3.2.2.3. By End User
  • 8.3.3. Japan VOIP Services Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Call Type
      • 8.3.3.2.2. By Service Type
      • 8.3.3.2.3. By End User
  • 8.3.4. South Korea VOIP Services Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Call Type
      • 8.3.4.2.2. By Service Type
      • 8.3.4.2.3. By End User
  • 8.3.5. Australia VOIP Services Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Call Type
      • 8.3.5.2.2. By Service Type
      • 8.3.5.2.3. By End User

9. Middle East & Africa VOIP Services Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Call Type
  • 9.2.2. By Service Type
  • 9.2.3. By End User
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia VOIP Services Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Call Type
      • 9.3.1.2.2. By Service Type
      • 9.3.1.2.3. By End User
  • 9.3.2. UAE VOIP Services Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Call Type
      • 9.3.2.2.2. By Service Type
      • 9.3.2.2.3. By End User
  • 9.3.3. South Africa VOIP Services Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Call Type
      • 9.3.3.2.2. By Service Type
      • 9.3.3.2.3. By End User

10. South America VOIP Services Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Call Type
  • 10.2.2. By Service Type
  • 10.2.3. By End User
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil VOIP Services Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Call Type
      • 10.3.1.2.2. By Service Type
      • 10.3.1.2.3. By End User
  • 10.3.2. Colombia VOIP Services Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Call Type
      • 10.3.2.2.2. By Service Type
      • 10.3.2.2.3. By End User
  • 10.3.3. Argentina VOIP Services Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Call Type
      • 10.3.3.2.2. By Service Type
      • 10.3.3.2.3. By End User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global VOIP Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. Cisco Systems, Inc
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Microsoft Corporation
• 15.3. Verizon Communications Inc
• 15.4. AT&T Inc.
• 15.5. Tata Communications Limited
• 15.6. RingCentral Inc.
• 15.7. Zoom Video Communications, Inc.
• 15.8. 8x8, Inc.
• 15.9. Nextiva, Inc.
• 15.10. Syndeo LLC (Broadvoice)

16. Strategic Recommendations

17. About Us & Disclaimer