VoIP Platform Market Report: Trends, Forecast and Competitive Analysis to 2031
상품코드:1791337
리서치사:Lucintel
발행일:2025년 08월
페이지 정보:영문 150 Pages
라이선스 & 가격 (부가세 별도)
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한글목차
세계 VoIP 플랫폼 시장 전망은 중소기업과 대기업에서 기회가 있으며, 유망시되고 있습니다. 세계 VoIP 플랫폼 시장은 2025-2031년 연평균 3.4%의 성장률을 보일 것으로 예측됩니다. 이 시장의 주요 촉진요인은 기업의 비용 효율적인 통신 솔루션에 대한 수요 증가, 클라우드 기술 도입 확대 및 원격 근무 동향, 유연한 통신 인프라 솔루션에 대한 수요 증가 등입니다.
Lucintel의 예측에 따르면 유형별로는 클라우드 기반이 예측 기간 중 높은 성장세를 보일 것으로 예측됩니다. 용도별로는 중소기업이 높은 성장을 이룰 것으로 예측됩니다. 지역별로는 아시아태평양이 예측 기간 중 가장 높은 성장을 보일 것으로 예측됩니다. 150페이지가 넘는 종합적인 보고서를 통해 비즈니스 의사결정에 도움이 되는 귀중한 인사이트를 얻을 수 있습니다.
VoIP 플랫폼 시장의 새로운 동향
세계 VoIP 플랫폼 시장은 커뮤니케이션 전략을 재구성하는 새로운 동향으로 인해 큰 변화의 시기를 맞이하고 있습니다. 이러한 추세는 기술 통합, 사용자 경험 향상, 규제 준수에 초점을 맞추었습니다. 다음은 시장의 진화를 촉진하는 5가지 주요 동향입니다.
VoIP 플랫폼에 AI 통합: AI는 VoIP 시스템에 통합되어 감정 분석, 예측 통화 라우팅, 자동 응답 등의 기능을 강화합니다. 이를 통해 운영 비용을 절감하고 사용자 경험을 개선하여 VoIP 플랫폼을 더욱 스마트하고 효율적으로 만들었습니다.
클라우드 기반 VoIP 솔루션: 클라우드 기반 VoIP 시스템의 확장성과 비용 효율성으로 인해 클라우드 기반 VoIP 시스템의 채택이 증가하고 있습니다. 클라우드 기반 VoIP 솔루션은 원격지에 있는 팀과의 원활한 커뮤니케이션을 가능하게 하고, 변화하는 커뮤니케이션 요구에 유연하게 대응할 수 있습니다.
VoIP 품질을 높이는 5G 기술: 5G 네트워크의 구축으로 VoIP의 성능이 크게 향상되어 대기 시간 단축, 음성 품질 향상, HD 화상회의 등 고급 기능의 이용이 가능해졌습니다. 이로 인해 기업 및 개인들 사이에서 VoIP 도입이 더욱 가속화되고 있습니다.
통합 커뮤니케이션 솔루션: 기업은 VoIP와 화상회의, 메시징, 협업 툴을 결합한 통합 커뮤니케이션 플랫폼을 채택하고 있습니다. 이러한 솔루션을 통해 업무 효율성이 향상되고 커뮤니케이션 프로세스가 간소화됩니다.
데이터 보안 및 프라이버시 중시: 사이버 공간의 위협이 증가함에 따라 VoIP 프로바이더들은 엔드투엔드 암호화, 다단계 인증, 세계 데이터 보호 규정 준수에 집중하고 있습니다. 안전한 통신은 사용자의 신뢰를 얻는 데에도 도움이 됩니다.
이러한 추세는 VoIP 플랫폼 시장의 기술 혁신을 촉진하고, 기업과 개인이 보다 스마트하고 안전하며 효율적인 통신 솔루션으로 전환할 수 있도록 돕고 있습니다.
VoIP 플랫폼 시장의 최근 동향
세계 VoIP 플랫폼 시장은 업계의 성장과 혁신을 형성하는 중요한 진전을 많이 경험하고 있습니다. 이 모든 것은 서비스 품질 향상, 사용자 경험 개선, 시장 범위 확대를 위한 것입니다. 5가지 주요 진전은 다음과 같습니다.
클라우드 VoIP 플랫폼의 성장: 클라우드 VoIP 플랫폼이 확산되고 있습니다. 기업은 확장성과 비용 효율성 향상을 위해 On-Premise 시스템에서 클라우드 기반 VoIP 플랫폼으로 전환하고 있습니다. 이 개발은 원격 근무를 지원하고 운영의 유연성을 향상시킵니다.
AI와 ML 기술 통합: VoIP 기능을 강화하기 위해 자동 통화 분석, 실시간 녹취 등 AI와 머신러닝 기능을 통합하는 등 AI와 ML 기술의 활용이 두드러지고 있습니다. 이를 통해 통신 효율성과 고객 만족도를 향상시키고 있습니다.
5G 네트워크 구축의 영향: 5G 기술 도입으로 고속, 저지연 VoIP 서비스가 가능해졌습니다. 이로 인해 의료, 교육 등의 산업에서 고급 VoIP 솔루션에 대한 수요가 증가하고 있습니다.
고객 서비스를 위한 VoIP: VoIP 플랫폼은 IVR 시스템, 챗봇 등의 기능을 갖춘 고객 서비스에 대한 이용이 증가하고 있습니다. 이를 통해 기업의 비용 절감과 응답 시간 단축을 실현하고 있습니다.
컴플라이언스 및 보안에 대한 강조: GDPR(EU 개인정보보호규정)에 대한 컴플라이언스 규범을 준수하고 최첨단 보안 기능을 강화하는 데 주력하여 사용자 데이터의 프라이버시를 보장하고 기업과 소비자 간의 신뢰를 구축하고 있습니다.
이러한 발전은 커뮤니케이션의 현대적 과제에 대응하고 더 나은 서비스를 제공하기 위해 더 진보된 기술을 제공함으로써 세계 VoIP 플랫폼 시장을 발전시키고 있습니다.
목차
제1장 개요
제2장 시장 개요
배경과 분류
공급망
제3장 시장 동향과 예측 분석
거시경제 동향과 예측
업계 촉진요인과 과제
PESTLE 분석
특허 분석
규제 환경
제4장 세계의 VoIP 플랫폼 시장 : 유형별
개요
유형별 매력 분석
온프레미스 : 동향과 예측(2019-2031년)
클라우드 기반 : 동향과 예측(2019-2031년)
제5장 세계의 VoIP 플랫폼 시장 : 용도별
개요
용도별 매력 분석
중소기업 : 동향과 예측(2019-2031년)
대기업 : 동향과 예측(2019-2031년)
제6장 지역 분석
개요
지역별 VoIP 플랫폼 시장
제7장 북미의 VoIP 플랫폼 시장
개요
북미의 VoIP 플랫폼 시장(유형별)
북미의 VoIP 플랫폼 시장(용도별)
미국의 VoIP 플랫폼 시장
멕시코의 VoIP 플랫폼 시장
캐나다의 VoIP 플랫폼 시장
제8장 유럽의 VoIP 플랫폼 시장
개요
유럽의 VoIP 플랫폼 시장(유형별)
유럽의 VoIP 플랫폼 시장(용도별)
독일의 VoIP 플랫폼 시장
프랑스의 VoIP 플랫폼 시장
스페인의 VoIP 플랫폼 시장
이탈리아의 VoIP 플랫폼 시장
영국의 VoIP 플랫폼 시장
제9장 아시아태평양의 VoIP 플랫폼 시장
개요
아시아태평양의 VoIP 플랫폼 시장(유형별)
아시아태평양의 VoIP 플랫폼 시장(용도별)
일본의 VoIP 플랫폼 시장
인도의 VoIP 플랫폼 시장
중국의 VoIP 플랫폼 시장
한국의 VoIP 플랫폼 시장
인도네시아의 VoIP 플랫폼 시장
제10장 기타 지역의 VoIP 플랫폼 시장
개요
기타 지역의 VoIP 플랫폼 시장(유형별)
기타 지역의 VoIP 플랫폼 시장(용도별)
중동의 VoIP 플랫폼 시장
남미의 VoIP 플랫폼 시장
아프리카의 VoIP 플랫폼 시장
제11장 경쟁 분석
제품 포트폴리오 분석
운영 통합
Porter's Five Forces 분석
경쟁 기업 간 경쟁 관계
바이어의 교섭력
공급 기업의 교섭력
대체품의 위협
신규 진출업체의 위협
시장 점유율 분석
제12장 기회와 전략 분석
밸류체인 분석
성장 기회 분석
유형별 성장 기회
용도별 성장 기회
세계의 VoIP 플랫폼 시장의 새로운 동향
전략 분석
신제품 개발
인증과 라이선싱
합병, 인수, 계약, 제휴, 합병사업
제13장 밸류체인에서 주요 기업의 기업 개요
경쟁 분석
Vectera
MeetFox
VoIP.ms
Pexip
UJET
제14장 부록
List of Figures
List of Tables
Research Methodology
Disclaimer
Copyright
Abbreviations and Technical Units
About Us
Contact Us
KSA
영문 목차
영문목차
The future of the global VoIP platform market looks promising with opportunities in the SME and large enterprise markets. The global VoIP platform market is expected to grow with a CAGR of 3.4% from 2025 to 2031. The major drivers for this market are the rising demand for cost-effective communication solutions in businesses, the increasing adoption of cloud technologies and remote working trends, and the growing need for flexible communication infrastructure solutions.
Lucintel forecasts that, within the type category, cloud-based is expected to witness higher growth over the forecast period. Within the application category, SME is expected to witness the higher growth. In terms of region, APAC is expected to witness the highest growth over the forecast period. Gain valuable insights for your business decisions with our comprehensive 150+ page report. Sample figures with some insights are shown below.
Emerging Trends in the VoIP Platform Market
The global VoIP platform market is experiencing a tremendous transformation due to emerging trends that are reshaping communication strategies. These trends are focused on technology integration, enhanced user experience, and regulatory compliance. Below are five key trends driving market evolution.
AI Integration in VoIP Platforms: AI is being embedded in VoIP systems to enhance functionality, including sentiment analysis, predictive call routing, and automated responses. This is reducing operational costs and improving user experience, making VoIP platforms smarter and more efficient.
Cloud-Based VoIP Solutions: The adoption of cloud-based VoIP systems is highly increasing due to scalability and cost efficiency. Cloud-based VoIP solutions enable smooth communication for remote teams and allow businesses to be flexible with changing communication needs.
5G Technology Boosting VoIP Quality: 5G network rollouts are highly improving VoIP performance, which reduces latency, enhances voice quality, and enables advanced features such as HD video conferencing. This is further increasing VoIP adoption among enterprises and individuals.
Unified Communication Solutions: Enterprises are embracing unified communication platforms that combine VoIP with video conferencing, messaging, and collaboration tools. Such solutions improve operational efficiency and simplify communication processes.
Focus on Data Security and Privacy: As threats in cyberspace increase, VoIP providers focus on end-to-end encryption, multi-factor authentication, and compliance with global data protection regulations. Secure communication will also help in developing user trust.
Such trends are fostering innovation in the VoIP platform market, so that businesses and individuals can shift to smarter, secure, and efficient communication solutions.
Recent Developments in the VoIP Platform Market
The global VoIP platform market is experiencing a number of significant developments that shape growth and innovation in the industry. All these technologies are designed to enhance service quality, improve the user experience, and expand the coverage of markets. Five major developments are listed as follows.
Growth of Cloud VoIP Platforms: The cloud VoIP platforms are becoming popular, as businesses shift from on-premises systems to cloud-based VoIP platforms for better scalability and cost efficiency. This development supports remote work and improves operational flexibility.
Integration of AI and ML Technologies: The use of AI and ML technologies is becoming more prominent, as providers incorporate AI and machine learning features like automated call analysis and real-time transcription to enhance VoIP functionalities. This is improving communication efficiency and customer satisfaction.
5G Network Rollout Impact: The rollout of 5G technology is allowing for high-speed, low-latency VoIP services. This is creating a demand for sophisticated VoIP solutions in industries such as healthcare and education.
VoIP for Customer Service: VoIP platforms are increasingly being used for customer service with features such as IVR systems and chatbots. This is reducing costs and improving response times for businesses.
Focus on Compliance and Security: The providers have focused on meeting the compliance norms with regards to GDPR and enforcing cutting-edge security capabilities, thus ensuring privacy for user data and building trust among enterprises and consumers.
These developments are pushing the global VoIP platform market forward as they cater to modern challenges in communication and offer more advanced technologies for delivering better services.
Strategic Growth Opportunities in the VoIP Platform Market
Emerging strategic growth opportunities in the global VoIP platform market are visible across key application areas. They are driven by technological advancements, user demand, and the need for cost-effective communication solutions. Here are five key growth areas:
Remote Work Solutions: With more companies adopting remote and hybrid work models, there is a growing need for VoIP solutions that support video conferencing and collaboration. This ensures easy communication and helps maintain productivity.
Customer Support Systems: More companies are using VoIP solutions with AI features to engage in customer service operations. These systems handle calls easily and cater to each customer's needs directly, reducing operational costs.
Telemedicine and Healthcare Communication: VoIP platforms will be used in telemedicine to connect patients with care providers. This is an opportunity for growth, ensuring real-time secure communication and increased medical services delivery.
Education and E-Learning Applications: Online education platforms are integrating VoIP systems to create virtual classrooms and interactive learning experiences. This leads to greater access and increased quality of education worldwide.
IoT and Smart Home Integration: Integrating VoIP with IoT devices is opening doors to new applications in smart homes. This includes connectivity of devices seamlessly and voice control systems.
These growth opportunities reflect the ways in which the VoIP platform market caters to varied communication needs within industries, allowing for further expansion and innovation.
VoIP Platform Market Driver and Challenges
Global VoIP platform market drivers and challenges determine the growth potential of the market. Some of the drivers include technological, economic, and regulatory factors affecting VoIP adoption and innovation.
The factors responsible for driving the VoIP platform market include:
1. Cost-Effective Communication Solutions: VoIP platforms provide businesses with cost-effective alternatives to traditional telephony, thus saving operational expenses.
2. Adoption of Remote Work: Growth in remote work has increased demands for reliable VoIP platforms with enhanced collaboration tools.
3. 5G Technology Rollout: The rollout of 5G networks enhances VoIP call quality and supports advanced features such as video conferencing.
4. AI Integration in VoIP: AI-based tools make communication smarter by automating tasks and enhancing service delivery.
5. Unified Communication Systems: Businesses are adopting VoIP as part of unified communication platforms to streamline operations and enhance productivity.
Challenges in the VoIP platform market are:
1. Cybersecurity Concerns: VoIP systems are vulnerable to cyber threats, requiring robust security measures to protect user data.
2. Regulatory Compliance Issues: Different global regulations pose a challenge to VoIP providers.
3. Infrastructure Gap in Developing Regions: Limited digital infrastructure in certain regions restricts the adoption of VoIP and its market penetration.
The drivers and challenges in the VoIP platform market indicate the dynamic nature of the market. Though technological development and user demand promote growth, addressing security and regulatory issues will be important for sustained progress.
List of VoIP Platform Companies
Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies, VoIP platform companies cater to increasing demand, ensure competitive effectiveness, develop innovative products and technologies, reduce production costs, and expand their customer base. Some of the VoIP platform companies profiled in this report include:
Vectera
MeetFox
VoIP.ms
Pexip
UJET
VoIP Platform Market by Segment
The study includes a forecast for the global VoIP platform market by type, application, and region.
VoIP Platform Market by Type [Value from 2019 to 2031]:
On-Premise
Cloud-Based
VoIP Platform Market by Application [Value from 2019 to 2031]:
SMEs
Large Enterprises
VoIP Platform Market by Region [Value from 2019 to 2031]:
North America
Europe
Asia Pacific
The Rest of the World
Country Wise Outlook for the VoIP Platform Market
There is a new wave of trends in the global VoIP platform market, leading to significant innovation in key areas, driven by technological innovation, evolving consumer needs, and changes in regulations. Countries such as the United States, China, Germany, India, and Japan are at the forefront of innovation in these regards, using VoIP technology for more efficient communication and cost-cutting. Each region's most recent trends follow:
United States: The United States is witnessing a rise in VoIP adoption due to the growth of hybrid work environments. Businesses are focusing on AI-powered features such as automated transcription and analytics to enhance communication. Cloud-based VoIP systems are becoming mainstream, offering scalability and flexibility. Enhanced regulatory frameworks for emergency call handling are also influencing provider offerings.
China: There are growing VoIP markets in China, mainly on account of increasing internet penetration rates and government efforts to support the adoption of digital technologies. The advancement of 5G technology enhances VoIP with better performance that ensures smooth voice communication. Companies are targeting individuals and enterprises to offer advanced encryption and innovative services.
Germany: ISDN network phase-out is driving Germany toward VoIP solutions from legacy telephony systems. Hosted PBX systems are gaining acceptance among German businesses for unified communication and cost savings. Compliance with GDPR regulations is driving demand for secure and reliable VoIP platforms among German enterprises.
India: India is witnessing a rapid growth in the VoIP market because of affordable internet access and smartphone penetration. Businesses and individuals are increasingly using VoIP apps for cost-effective communication. Providers are introducing localized and multilingual services to enhance accessibility and cater to regional markets.
Japan: Advanced VoIP systems are being used in Japan to enhance enterprise communications and disaster recovery processes. The connection of VoIP with IoT devices is improving the connectivity of smart homes and enterprises. AI-based solutions are being used in VoIP applications to make the automation process for customer services more efficient and quicker.
Features of the Global VoIP Platform Market
Market Size Estimates: VoIP platform market size estimation in terms of value ($B).
Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.
Segmentation Analysis: VoIP platform market size by type, application, and region in terms of value ($B).
Regional Analysis: VoIP platform market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the VoIP platform market.
Strategic Analysis: This includes M&A, new product development, and competitive landscape of the VoIP platform market.
Analysis of competitive intensity of the industry based on Porter's Five Forces model.
This report answers the following 11 key questions:
Q.1. What are some of the most promising, high-growth opportunities for the VoIP platform market by type (on-premise and cloud-based), application (SMEs and large enterprises), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
Q.2. Which segments will grow at a faster pace and why?
Q.3. Which region will grow at a faster pace and why?
Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
Q.5. What are the business risks and competitive threats in this market?
Q.6. What are the emerging trends in this market and the reasons behind them?
Q.7. What are some of the changing demands of customers in the market?
Q.8. What are the new developments in the market? Which companies are leading these developments?
Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
Table of Contents
1. Executive Summary
2. Market Overview
2.1 Background and Classifications
2.2 Supply Chain
3. Market Trends & Forecast Analysis
3.1 Macroeconomic Trends and Forecasts
3.2 Industry Drivers and Challenges
3.3 PESTLE Analysis
3.4 Patent Analysis
3.5 Regulatory Environment
4. Global VoIP Platform Market by Type
4.1 Overview
4.2 Attractiveness Analysis by Type
4.3 On-Premise: Trends and Forecast (2019-2031)
4.4 Cloud-Based: Trends and Forecast (2019-2031)
5. Global VoIP Platform Market by Application
5.1 Overview
5.2 Attractiveness Analysis by Application
5.3 SMEs: Trends and Forecast (2019-2031)
5.4 Large Enterprises: Trends and Forecast (2019-2031)
6. Regional Analysis
6.1 Overview
6.2 Global VoIP Platform Market by Region
7. North American VoIP Platform Market
7.1 Overview
7.2 North American VoIP Platform Market by Type
7.3 North American VoIP Platform Market by Application
7.4 United States VoIP Platform Market
7.5 Mexican VoIP Platform Market
7.6 Canadian VoIP Platform Market
8. European VoIP Platform Market
8.1 Overview
8.2 European VoIP Platform Market by Type
8.3 European VoIP Platform Market by Application
8.4 German VoIP Platform Market
8.5 French VoIP Platform Market
8.6 Spanish VoIP Platform Market
8.7 Italian VoIP Platform Market
8.8 United Kingdom VoIP Platform Market
9. APAC VoIP Platform Market
9.1 Overview
9.2 APAC VoIP Platform Market by Type
9.3 APAC VoIP Platform Market by Application
9.4 Japanese VoIP Platform Market
9.5 Indian VoIP Platform Market
9.6 Chinese VoIP Platform Market
9.7 South Korean VoIP Platform Market
9.8 Indonesian VoIP Platform Market
10. ROW VoIP Platform Market
10.1 Overview
10.2 ROW VoIP Platform Market by Type
10.3 ROW VoIP Platform Market by Application
10.4 Middle Eastern VoIP Platform Market
10.5 South American VoIP Platform Market
10.6 African VoIP Platform Market
11. Competitor Analysis
11.1 Product Portfolio Analysis
11.2 Operational Integration
11.3 Porter's Five Forces Analysis
Competitive Rivalry
Bargaining Power of Buyers
Bargaining Power of Suppliers
Threat of Substitutes
Threat of New Entrants
11.4 Market Share Analysis
12. Opportunities & Strategic Analysis
12.1 Value Chain Analysis
12.2 Growth Opportunity Analysis
12.2.1 Growth Opportunities by Type
12.2.2 Growth Opportunities by Application
12.3 Emerging Trends in the Global VoIP Platform Market
12.4 Strategic Analysis
12.4.1 New Product Development
12.4.2 Certification and Licensing
12.4.3 Mergers, Acquisitions, Agreements, Collaborations, and Joint Ventures
13. Company Profiles of the Leading Players Across the Value Chain
