한글목차

세계 VoIP 소프트폰 시장 전망은 중소기업과 대기업에서 기회가 있고 유망시되고 있습니다. 세계의 VoIP 소프트폰 시장은 2025-2031년 연평균 10.2%의 성장률을 보일 것으로 예측됩니다. 이 시장의 주요 촉진요인은 유연하고 비용 효율적인 통신 솔루션에 대한 수요 증가와 원격 근무 추세의 확산입니다.

Lucintel의 예측에 따르면 유형별로는 클라우드 기반이 예측 기간 중 높은 성장세를 보일 것으로 예측했습니다. 용도별로는 중소기업이 높은 성장을 이룰 것으로 예측됩니다. 지역별로는 아시아태평양이 예측 기간 중 가장 높은 성장을 보일 것으로 예측됩니다. 150페이지가 넘는 방대한 분량의 이 보고서를 통해 비즈니스 의사결정에 도움이 되는 귀중한 인사이트를 얻을 수 있습니다.

VoIP 소프트폰 시장의 새로운 동향

세계 VoIP 소프트폰 시장은 기술의 변화, 소비자 니즈의 변화, 업무 환경의 변화와 공명하는 새로운 동향으로 인해 현재 변화하고 있습니다. 다음은 이 시장 전망를 좌우할 5가지 주요 동향을 소개합니다.

• AI 지원 소프트폰: 소프트폰은 예측 다이얼링, 감정 분석, 음성 인식 등의 기능을 위해 점점 더 많은 AI 기능을 내장하고 있습니다. 이로 인해 전 세계 다양한 업종의 기업의 생산성과 고객과의 상호작용이 변화하고 있습니다.
• 5G 통합: 5G 네트워크의 도입으로 VoIP 소프트폰이 강화되고, 최소한의 대기 시간으로 음성 및 영상 통신을 제공하는 성능이 향상됩니다. 실시간 통신을 필요로 하는 산업에서는 이러한 수요가 보급의 원동력이 되고 있습니다.
• 클라우드 기반 솔루션: 확장 가능하고 유연한 커뮤니케이션 툴의 필요성으로 인해 클라우드 기반 소프트폰으로의 전환이 진행되고 있습니다. 이러한 추세는 기존의 하드웨어에 의존하지 않고 원격 팀과의 연결을 보장합니다.
• 보안 기능 강화: 데이터 유출에 대한 우려가 높아지면서 암호화와 다단계 인증을 강화한 소프트폰이 개발되고 있습니다. 이는 안전한 커뮤니케이션을 보장하고 사용자의 신뢰를 얻기 위함입니다.
• 협업 툴와의 통합: VoIP 소프트폰은 Microsoft Teams 및 Slack과 같은 협업 플랫폼과 통합되어 통합 커뮤니케이션 솔루션을 제공합니다. 이를 통해 워크플로우가 원활해지고 업무 생산성이 향상됩니다.

이는 비즈니스 니즈의 변화와 함께 기술의 발전이 VoIP 소프트폰 시장에 혁신을 가져왔고, 오늘날 사람들의 커뮤니케이션 방식을 재구성하고 있음을 보여줍니다.

VoIP 소프트폰 시장의 최근 동향

세계 VoIP 소프트폰 시장에서는 통신 기술을 개혁하는 중요한 변화를 볼 수 있습니다. 이러한 변화로 인해 오늘날 기업과 개인은 더 나은 커뮤니케이션 툴을 받아들일 수 있게 되었습니다. 다음은 관찰된 5가지 주요 동향입니다.

• UCaaS 채택: 기업은 점점 더 많은 VoIP 소프트폰을 UCaaS(Unified Communication as a Service) 플랫폼과 통합하고 있습니다. 이를 통해 여러 채널에 걸친 원활한 커뮤니케이션이 가능해져 업무 효율성이 향상되고 있습니다.
• AI 탑재 기능: VoIP 소프트폰은 현재 자동 통화 라우팅, 실시간 문자전송 등의 AI 기능을 갖추고 있습니다. 이 개발로 사용자 경험이 향상되고 기업의 응답 시간이 단축되었습니다.
• 5G 네트워크 구축: 5G 네트워크의 확장으로 소프트폰의 고속 연결이 가능해져 화상회의와 같은 고급 용도를 최소의 대기 시간으로 지원할 수 있게 되었습니다. 이러한 확장으로 인해 원격 커뮤니케이션은 크게 변화하고 있습니다.
• 현지화된 소프트폰 솔루션: 프로바이더는 언어 및 규제 요건을 충족하고 특정 지역에 맞는 소프트폰 용도를 제작하고 있습니다. 이번 개발로 시장 개발의 폭이 넓어지고 사용 편의성이 향상되었습니다.
• 사이버 보안에 집중: 엔드투엔드 암호화, 위협 감지 등 고급 보안 기능을 갖춘 VoIP 소프트폰이 인기를 끌고 있습니다. 이 개발은 안전하고 사적인 통신을 보장합니다.

이러한 발전은 VoIP 소프트폰 시장 전망를 형성하고 있으며, 기업에게 효율적이고 안전한 통신을 위한 혁신적인 툴을 제공합니다.

목차

제1장 개요

제2장 시장 개요

• 배경과 분류
• 공급망

제3장 시장 동향과 예측 분석

• 거시경제 동향과 예측
• 업계 촉진요인과 과제
• PESTLE 분석
• 특허 분석
• 규제 환경

제4장 세계의 VoIP 소프트폰 시장 : 유형별

• 개요
• 유형별 매력 분석
• 클라우드 기반 : 동향과 예측(2019-2031년)
• 온프레미스 : 동향과 예측(2019-2031년)

제5장 세계의 VoIP 소프트폰 시장 : 용도별

• 개요
• 용도별 매력 분석
• 중소기업 : 동향과 예측(2019-2031년)
• 대기업 : 동향과 예측(2019-2031년)

제6장 지역 분석

• 개요
• 지역별 VoIP 소프트폰 시장

제7장 북미의 VoIP 소프트폰 시장

• 개요
• 북미의 VoIP 소프트폰 시장(유형별)
• 북미의 VoIP 소프트폰 시장(용도별)
• 미국의 VoIP 소프트폰 시장
• 멕시코의 VoIP 소프트폰 시장
• 캐나다의 VoIP 소프트폰 시장

제8장 유럽의 VoIP 소프트폰 시장

• 개요
• 유럽의 VoIP 소프트폰 시장(유형별)
• 유럽의 VoIP 소프트폰 시장(용도별)
• 독일의 VoIP 소프트폰 시장
• 프랑스의 VoIP 소프트폰 시장
• 스페인의 VoIP 소프트폰 시장
• 이탈리아의 VoIP 소프트폰 시장
• 영국의 VoIP 소프트폰 시장

제9장 아시아태평양의 VoIP 소프트폰 시장

• 개요
• 아시아태평양의 VoIP 소프트폰 시장(유형별)
• 아시아태평양의 VoIP 소프트폰 시장(용도별)
• 일본의 VoIP 소프트폰 시장
• 인도의 VoIP 소프트폰 시장
• 중국의 VoIP 소프트폰 시장
• 한국의 VoIP 소프트폰 시장
• 인도네시아의 VoIP 소프트폰 시장

제10장 기타 지역의 VoIP 소프트폰 시장

• 개요
• 기타 지역의 VoIP 소프트폰 시장(유형별)
• 기타 지역의 VoIP 소프트폰 시장(용도별)
• 중동의 VoIP 소프트폰 시장
• 남미의 VoIP 소프트폰 시장
• 아프리카의 VoIP 소프트폰 시장

제11장 경쟁 분석

• 제품 포트폴리오 분석
• 운영 통합
• Porter's Five Forces 분석
  • 경쟁 기업 간 경쟁 관계
  • 바이어의 교섭력
  • 공급 기업의 교섭력
  • 대체품의 위협
  • 신규 진출업체의 위협
• 시장 점유율 분석

제12장 기회와 전략 분석

• 밸류체인 분석
• 성장 기회 분석
  • 유형별 성장 기회
  • 용도별 성장 기회
• 세계의 VoIP 소프트폰 시장의 새로운 동향
• 전략 분석
  • 신제품 개발
  • 인증과 라이선싱
  • 합병, 인수, 계약, 제휴, 합병사업

제13장 밸류체인에서 주요 기업의 기업 개요

• 경쟁 분석
• Nextiva
• RingCentral
• Jive Communications
• Vonage Business
• Dialpad
• 8x8
• Ooma

제14장 부록

• List of Figures
• List of Tables
• Research Methodology
• Disclaimer
• Copyright
• Abbreviations and Technical Units
• About Us
• Contact Us

영문목차

The future of the global VoIP softphone market looks promising with opportunities in the small & medium enterprise and large enterprise markets. The global VoIP softphone market is expected to grow with a CAGR of 10.2% from 2025 to 2031. The major drivers for this market are the increasing demand for flexible & cost-effective communication solutions and the growing remote work trends.

Lucintel forecasts that, within the type category, cloud-based is expected to witness higher growth over the forecast period. Within the application category, small & medium enterprises are expected to witness the higher growth. In terms of region, APAC is expected to witness the highest growth over the forecast period. Gain valuable insights for your business decisions with our comprehensive 150+ page report. Sample figures with some insights are shown below.

Emerging Trends in the VoIP Softphone Market

VoIP softphones in the global market are currently transforming due to emerging trends which resonate with technological changes, shifting needs of consumers, and changing the nature of the workplace. Here are five key trends that are going to shape the future of this market.

• AI-Enabled Softphones: Softphones are increasingly embedded with AI capabilities for functionalities such as predictive dialing, sentiment analysis, and voice recognition. This is transforming productivity and customer interaction for businesses around the world across different industries.
• 5G Integration: 5G network deployments enhance VoIP softphones to improve performance in delivering voice and video communication with minimum latency. The demand is driving the adoption in industries that need real-time communication.
• Cloud-Based Solutions: Businesses are increasingly shifting towards cloud-based softphones due to the need for scalable and flexible communication tools. This trend ensures that remote teams remain connected without having to depend on traditional hardware.
• Enhanced Security Features: Increased fears about data breaches have driven the creation of softphones with enhanced encryption and multi-factor authentication. This is to ensure safe communication and earn user trust.
• Integration with Collaboration Tools: VoIP softphones are integrated with collaboration platforms like Microsoft Teams and Slack, thereby providing unified communication solutions. This is smoothing out workflows and enhancing productivity at work.

This serves to highlight that technological advancements along with changing needs of business help drive innovation into the VoIP softphone market, thereby restructuring how people communicate today.

Recent Developments in the VoIP Softphone Market

The world VoIP softphone market has seen key changes that are reforming communication technologies. These help businesses and individuals embrace better communication tools today. Below are five key trends observed.

• Adoption of UCaaS: Businesses increasingly integrate VoIP softphones with Unified Communication as a Service (UCaaS) platforms. This development enables seamless communication across multiple channels, enhancing operational efficiency.
• AI-Powered Features: VoIP softphones are now equipped with AI functionalities such as automated call routing and real-time transcription. This development has improved user experience and reduced response time for businesses.
• 5G Network Rollout: The expansion of 5G networks is enabling high-speed connectivity for softphones, supporting advanced applications like video conferencing with minimal latency. This development is transforming remote communication.
• Localized Softphone Solutions: Providers are creating softphone applications tailored to specific regions, addressing language and regulatory requirements. This development is broadening market reach and enhancing usability.
• Focus on Cybersecurity: VoIP softphones with advanced security features such as end-to-end encryption and threat detection are gaining popularity. This development is ensuring safe and private communication.

These developments are shaping the future of the VoIP softphone market, offering businesses innovative tools for efficient and secure communication.

Strategic Growth Opportunities in the VoIP Softphone Market

The VoIP softphone market presents strategic growth opportunities across diverse applications. This is driven by the need for cost-effective and flexible communication tools. Below are five key areas of growth.

• Remote Work Solutions: The demand for softphones specifically designed for remote work is on the rise. Such solutions allow distributed teams to communicate seamlessly, which increases productivity and collaboration.
• E-Learning Applications: Softphones are used in virtual classrooms to allow for real-time communication between educators and students. This growth opportunity supports interactive and accessible learning.
• Telehealth Communication: Healthcare providers are adopting softphones for telemedicine, enabling secure and instant communication with patients. This is improving access to healthcare services.
• Customer Service Solutions: Business houses are embedding softphones with AI-based customer support solutions such as IVR and chatbots. This growth driver is making customers' interactions simpler and reducing operating expenses.
• Integration with Smart Devices: VoIP softphones are being integrated into IoT devices for better connectivity of smart homes and offices. The demand in both consumer and enterprise markets is going up.

These strategic growth opportunities reveal how VoIP softphones are changing to adapt to the communications needs of several industries and further fuel the growth of the market.

VoIP Softphone Market Driver and Challenges

Drivers and challenges facing the global VoIP softphone market include technological developments, economic considerations, and regulatory barriers. All these are forming the path through which the market is growing.

The factors responsible for driving the VoIP softphone market include:

1. Cost Savings: VoIP softphones are far cheaper than traditional telephony systems.

2. Adoption of Remote Work: Increased adoption of remote work is increasing demand for softphone solutions to maintain seamless communication.

3. Expansion of 5G: High-speed 5G networks improve the performance of VoIP softphones, and the quality of calls is better.

4. Integration with Collaboration Platforms: Softphones integrated with collaboration tools are streamlining the workflows of businesses.

5. Increased Smartphone Penetration: The proliferation of smartphone use contributes to the adoption of softphone applications by mobile.

Challenges in the VoIP softphone market are:

1. Cybersecurity Risk: The risk of hacking and data theft is a significant challenge to the uptake of VoIP softphones.

2. Policy Compliance: Divergence of policy between regions poses a challenge to service providers looking to penetrate new markets.

3. Infrastructure Accessibility: Poor internet access in certain regions will hinder the adoption of VoIP softphones.

Though drivers like technological innovation and cost efficiency are actually driving the VoIP softphone market, addressing challenges such as cybersecurity and regulatory compliance will be essential for sustainable growth.

List of VoIP Softphone Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies, VoIP softphone companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the VoIP softphone companies profiled in this report include-

• Nextiva
• RingCentral
• Jive Communications
• Vonage Business
• Dialpad
• 8X8
• Ooma

VoIP Softphone Market by Segment

The study includes a forecast for the global VoIP softphone market by type, application, and region.

VoIP Softphone Market by Type [Value from 2019 to 2031]:

• Cloud-Based
• On-Premises

VoIP Softphone Market by Application [Value from 2019 to 2031]:

• Small & Medium Enterprises
• Large Enterprises

VoIP Softphone Market by Region [Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the VoIP Softphone Market

The global VoIP softphone market is witnessing dynamic growth, especially spurred by improved technology, increased interest from businesses in increasing adaptation rates, and a greater need for flexible solutions in communication systems. In the United States, China, Germany, India, and Japan, innovations and region-specific strategies are leading to significant progress in this market. Here's an overview of recent developments in these countries.

• United States: The United States is the leading adopter of VoIP softphones, driven by the hybrid work model and the need for unified communication platforms. Advanced integration of softphones with CRM systems and collaboration tools is enhancing operational efficiency for businesses. Cloud-based softphone solutions are also gaining traction due to their flexibility and cost-effectiveness.
• China: VoIP softphones use in China is gaining momentum with 5G deployments and the policies by the government promoting digital transformation. Cost-effective domestic solutions for SMEs are under development by domestic companies. Also, region-specific enhanced encryption standards and AI-enabled features are helping make VoIP softphones more appealing.
• Germany: Germany's VoIP softphone market is expanding due to the demand for GDPR-compliant communication tools. Businesses are transitioning from traditional telephony to VoIP-based systems, ensuring better security and scalability. The integration of softphones with enterprise-grade collaboration platforms is also gaining momentum, particularly in the IT and finance sectors.
• India: In India, affordable internet access and the increasing usage of mobile phones trigger Voice over Internet Protocol softphone adoption. Localized softphone solutions are increasingly being adopted in business for attaining regional language requirements. The education and healthcare sectors are also leveraging this opportunity by extending support for virtual consultation and learning remotely, which enhances market growth.
• Japan: The strong focus on developing high-tech infrastructures and further integrating IoT solutions in Japan affects the VoIP softphone market. Enterprises look for AI-enabled softphone applications to enhance more advanced call analytics and customer engagements. The current trend of intelligent office solutions helps increase demand in innovative softphone application development.

Features of the Global VoIP Softphone Market

• Market Size Estimates: VoIP softphone market size estimation in terms of value ($B).
• Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.
• Segmentation Analysis: VoIP softphone market size by type, application, and region in terms of value ($B).
• Regional Analysis: VoIP softphone market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
• Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the VoIP softphone market.
• Strategic Analysis: This includes M&A, new product development, and competitive landscape of the VoIP softphone market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

This report answers the following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the VoIP softphone market by type (cloud-based and on-premises), application (small & medium enterprises and large enterprises), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Market Overview

• 2.1 Background and Classifications
• 2.2 Supply Chain

3. Market Trends & Forecast Analysis

• 3.1 Macroeconomic Trends and Forecasts
• 3.2 Industry Drivers and Challenges
• 3.3 PESTLE Analysis
• 3.4 Patent Analysis
• 3.5 Regulatory Environment

4. Global VoIP Softphone Market by Type

• 4.1 Overview
• 4.2 Attractiveness Analysis by Type
• 4.3 Cloud-Based: Trends and Forecast (2019-2031)
• 4.4 On-Premises: Trends and Forecast (2019-2031)

5. Global VoIP Softphone Market by Application

• 5.1 Overview
• 5.2 Attractiveness Analysis by Application
• 5.3 Small & Medium Enterprises: Trends and Forecast (2019-2031)
• 5.4 Large Enterprises: Trends and Forecast (2019-2031)

6. Regional Analysis

• 6.1 Overview
• 6.2 Global VoIP Softphone Market by Region

7. North American VoIP Softphone Market

• 7.1 Overview
• 7.2 North American VoIP Softphone Market by Type
• 7.3 North American VoIP Softphone Market by Application
• 7.4 United States VoIP Softphone Market
• 7.5 Mexican VoIP Softphone Market
• 7.6 Canadian VoIP Softphone Market

8. European VoIP Softphone Market

• 8.1 Overview
• 8.2 European VoIP Softphone Market by Type
• 8.3 European VoIP Softphone Market by Application
• 8.4 German VoIP Softphone Market
• 8.5 French VoIP Softphone Market
• 8.6 Spanish VoIP Softphone Market
• 8.7 Italian VoIP Softphone Market
• 8.8 United Kingdom VoIP Softphone Market

9. APAC VoIP Softphone Market

• 9.1 Overview
• 9.2 APAC VoIP Softphone Market by Type
• 9.3 APAC VoIP Softphone Market by Application
• 9.4 Japanese VoIP Softphone Market
• 9.5 Indian VoIP Softphone Market
• 9.6 Chinese VoIP Softphone Market
• 9.7 South Korean VoIP Softphone Market
• 9.8 Indonesian VoIP Softphone Market

10. ROW VoIP Softphone Market

• 10.1 Overview
• 10.2 ROW VoIP Softphone Market by Type
• 10.3 ROW VoIP Softphone Market by Application
• 10.4 Middle Eastern VoIP Softphone Market
• 10.5 South American VoIP Softphone Market
• 10.6 African VoIP Softphone Market

11. Competitor Analysis

• 11.1 Product Portfolio Analysis
• 11.2 Operational Integration
• 11.3 Porter's Five Forces Analysis
  • Competitive Rivalry
  • Bargaining Power of Buyers
  • Bargaining Power of Suppliers
  • Threat of Substitutes
  • Threat of New Entrants
• 11.4 Market Share Analysis

12. Opportunities & Strategic Analysis

• 12.1 Value Chain Analysis
• 12.2 Growth Opportunity Analysis
  • 12.2.1 Growth Opportunities by Type
  • 12.2.2 Growth Opportunities by Application
• 12.3 Emerging Trends in the Global VoIP Softphone Market
• 12.4 Strategic Analysis
  • 12.4.1 New Product Development
  • 12.4.2 Certification and Licensing
  • 12.4.3 Mergers, Acquisitions, Agreements, Collaborations, and Joint Ventures

13. Company Profiles of the Leading Players Across the Value Chain

• 13.1 Competitive Analysis
• 13.2 Nextiva
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.3 RingCentral
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.4 Jive Communications
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.5 Vonage Business
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.6 Dialpad
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.7 8x8
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing
• 13.8 Ooma
  • Company Overview
  • VoIP Softphone Business Overview
  • New Product Development
  • Merger, Acquisition, and Collaboration
  • Certification and Licensing

14. Appendix

• 14.1 List of Figures
• 14.2 List of Tables
• 14.3 Research Methodology
• 14.4 Disclaimer
• 14.5 Copyright
• 14.6 Abbreviations and Technical Units
• 14.7 About Us
• 14.8 Contact Us