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세계의 서비스 수준 계약(SLA) 추적 시스템 시장 보고서(2025년)
Service Level Agreement Tracking System Global Market Report 2025
상품코드 : 1873081
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

서비스 수준 계약 추적 시스템 시장 규모는 최근 급속히 확대되고 있습니다. 2024년 16억 6,000만 달러로 평가되었고 2025년에는 19억 5,000만 달러에 이를 것으로 예측되며, CAGR은 17.6%를 나타낼 전망입니다. 지난 몇 년간의 성장은 클라우드 기반 서비스의 채택 증가, 서비스 품질 및 규정 준수에 대한 관심 증대, IT 서비스 제공 모델의 복잡성 증가, IT 및 비즈니스 프로세스의 아웃소싱 확대, 그리고 산업 전반에 걸친 광범위한 디지털 전환에 의해 주도되었습니다.

서비스 수준 계약 추적 시스템 시장 규모는 향후 수년간 급속한 성장이 예상됩니다. 2029년에는 36억 8,000만 달러에 이를 것으로 예측되며, CAGR은 17.2%를 나타낼 전망입니다. 예측기간의 성장은 인공지능(AI) 및 머신러닝의 광범위한 통합, 원격 및 하이브리드 근무 모델의 확산, 맞춤형 SLA 추적 솔루션에 대한 수요 증가, 실시간 고객 서비스 수준 충족에 대한 압박 증가, 사전적 사고 관리의 중요성 증대 등에 힘입을 것으로 예상됩니다. 예측 기간의 주요 트렌드로는 AI 및 머신러닝 발전, 예측 분석 도입, SLA 추적과 IT 서비스 관리 플랫폼의 통합, 클라우드 네이티브 SLA 추적 도구 등장, SLA 위반 사전 완화 강조 등이 있습니다.

클라우드 기반 서비스의 확산은 서비스 수준 계약(SLA) 추적 시스템 시장 성장을 주도할 것으로 예상됩니다. 클라우드 기반 서비스는 저장 공간, 소프트웨어, 처리 능력 등 온디맨드 컴퓨팅 자원을 현지 인프라 구축 없이 인터넷을 통해 제공합니다. 확장성 덕분에 수요에 따라 컴퓨팅 자원을 조정하면서 인프라 비용을 절감할 수 있어 그 인기가 높아지고 있습니다. SLA 추적 시스템에 클라우드 기반 서비스를 활용하면 분산 환경 전반에서 실시간 모니터링, 중앙 집중식 데이터 접근, 자동화된 규정 준수 관리가 가능해집니다. 예를 들어, 2023년 12월 룩셈부르크 소재 통계청인 유로스타트(Eurostat)는 EU 기업 중 45.2%가 클라우드 컴퓨팅 서비스를 이용하고 있다고 보고했으며, 이는 2021년 대비 4.2% 포인트 증가한 수치입니다. 이러한 추세는 SLA 추적 시스템에 대한 수요를 촉진하고 있습니다.

서비스 수준 계약 추적 시스템 시장의 주요 기업들은 운영 효율성 향상을 위해 SLA 모니터링 자동화, 실시간 분석 제공, 규정 준수 관리 강화 기능을 갖춘 차세대 플랫폼에 주력하고 있습니다. 차세대 플랫폼은 기존 플랫폼 대비 향상된 성능, 자동화, 확장성 및 실시간 인사이트를 제공하도록 현대적 기술로 설계된 고급 소프트웨어 시스템입니다. 예를 들어, 2023년 9월 미국 기반 신뢰성 플랫폼 제공업체 노블나인(Nobl9)은 노블나인 신뢰성 센터(Nobl9 Reliability Center)를 출시했습니다. 이 플랫폼은 내부, 고객 대상, 미션 크리티컬 소프트웨어의 신뢰성에 대한 단일 정보 원천 역할을 하여 엔지니어와 관리자가 시스템 신뢰성을 평가하고, 고위험 영역을 식별하며, 정보에 기반한 의사 결정을 내릴 수 있도록 지원합니다. 주요 기능으로는 SLO 목표 설정 및 자동화를 위한 ‘신뢰성 경험(RX)’, 지속적인 모니터링과 오류 예산 기반 경보를 위한 ‘SLO 기반 운영’, 시스템 상태에 대한 즉각적인 가시성과 기술 투자의 비즈니스 목표 부합성을 제공하는 '신뢰성 인사이트'가 포함됩니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 전략

제36장 부록

HBR
영문 목차

영문목차

A service level agreement (SLA) tracking system is a set of professional solutions designed for enterprises to monitor, measure, and manage adherence to service-level commitments between service providers and clients. It helps track key performance indicators, ensures timely service delivery, and identifies deviations, thereby enhancing accountability, efficiency, and customer satisfaction.

The primary types of SLA tracking systems include software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS). SaaS refers to cloud-hosted solutions that enable organizations to monitor, manage, and enforce SLAs through web-based platforms without requiring extensive on-premises infrastructure, providing scalability, accessibility, and cost efficiency. These systems are offered as cloud-based or on-premises solutions and are adopted by both small and medium enterprises and large organizations. They are used in IT service management, business process management, customer support, and contract management across industries such as IT, telecommunications, healthcare, manufacturing, and banking and financial services.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The service level agreement (SLA) tracking system market research report is one of a series of new reports from The Business Research Company that provides service level agreement (SLA) tracking system market statistics, including the service level agreement (SLA) tracking system industry global market size, regional shares, competitors with the service level agreement (SLA) tracking system market share, detailed service level agreement (SLA) tracking system market segments, market trends, and opportunities, and any further data you may need to thrive in the service level agreement (SLA) tracking system industry. This service level agreement (SLA) tracking system market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The service level agreement tracking system market size has grown rapidly in recent years. It will grow from $1.66 billion in 2024 to $1.95 billion in 2025 at a compound annual growth rate (CAGR) of 17.6%. The growth during the historic period is driven by increasing adoption of cloud-based services, greater focus on service quality and compliance, rising complexity of IT service delivery models, expanded outsourcing of IT and business processes, and widespread digital transformation across industries.

The service level agreement tracking system market size is expected to see rapid growth in the next few years. It will grow to $3.68 billion in 2029 at a compound annual growth rate (CAGR) of 17.2%. The growth projected for the forecast period is supported by wider integration of artificial intelligence and machine learning, growing adoption of remote and hybrid work models, rising demand for customizable SLA tracking solutions, increased pressure to meet customer service levels in real time, and the growing importance of proactive incident management. Key trends in the forecast period include advancements in AI and machine learning, adoption of predictive analytics, integration of SLA tracking with IT service management platforms, emergence of cloud-native SLA tracking tools, and emphasis on proactive mitigation of SLA breaches.

The growing adoption of cloud-based services is expected to drive growth in the service level agreement (SLA) tracking system market. Cloud-based services provide on-demand computing resources, including storage, software, and processing power, delivered over the internet without the need for local infrastructure. Their popularity is rising due to scalability, which allows businesses to adjust computing resources according to demand while reducing infrastructure costs. Using cloud-based services in SLA tracking systems enables real-time monitoring, centralized data access, and automated compliance management across distributed environments. For example, in December 2023, Eurostat, the Luxembourg-based statistical office, reported that 45.2% of enterprises in the EU used cloud computing services, a 4.2 percentage point increase from 2021. This trend is driving demand for SLA tracking systems.

Key companies in service level agreement tracking system market are focusing on next-generation platforms that automate SLA monitoring, provide real-time analytics, and enhance compliance management to improve operational efficiency. A next-generation platform is an advanced software system designed with modern technologies to deliver improved performance, automation, scalability, and real-time insights compared to traditional platforms. For instance, in September 2023, Nobl9, a US-based reliability platform provider, launched the Nobl9 Reliability Center. This platform serves as a single source of truth for the reliability of internal, customer-facing, and mission-critical software, enabling engineers and managers to assess system reliability, identify high-risk areas, and make informed decisions. Key features include reliability experience (RX) for SLO target-setting and automation, SLO-backed operations for continuous monitoring and error-budget-driven alerts, and Reliability Insights offering instant visibility into system health and alignment of technology investments with business objectives.

In January 2023, PTC Inc., a US-based software and services company, acquired ServiceMax for $1.46 billion. The acquisition strengthens PTC's closed-loop product lifecycle management solutions by integrating field service management capabilities, allowing enterprises to monitor, service, and optimize assets throughout their lifecycle. ServiceMax provides SLA tracking system solutions.

Major players in the service level agreement tracking system market are Microsoft Corporation, International Business Machines Corporation, Salesforce Inc., ServiceNow Inc., Atlassian Corporation Plc, Zoho Corp Pvt. Ltd., Datadog Inc., Dynatrace LLC, Bentley Systems Inc., Ivanti Inc., Freshworks Inc., Grafana Labs Inc., TOPdesk Nederland BV, Paessler AG, InvGate SRL, Halo Service Solutions Ltd., SysAid Technologies Ltd., HappyFox Inc., OTRS AG, and Nobl9 Inc.

North America was the largest region in the service level agreement tracking system market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in service level agreement tracking system report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the service level agreement tracking system market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The service level agreement tracking system market consists of revenues earned by entities by providing services such as automated alerts and notifications, performance analytics, integration services, reporting for regulatory compliance, and compliance auditing. The market value includes the value of related goods sold by the service provider or included within the service offering. The service level agreement tracking system market also includes sales of artificial intelligence-driven predictive analytics solutions, integrated IT service management (ITSM) suites, and performance monitoring and reporting tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Service Level Agreement Tracking System Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on service level agreement tracking system market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for service level agreement tracking system ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The service level agreement tracking system market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Service Level Agreement Tracking System Market Characteristics

3. Service Level Agreement Tracking System Market Trends And Strategies

4. Service Level Agreement Tracking System Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Service Level Agreement Tracking System Growth Analysis And Strategic Analysis Framework

6. Service Level Agreement Tracking System Market Segmentation

7. Service Level Agreement Tracking System Market Regional And Country Analysis

8. Asia-Pacific Service Level Agreement Tracking System Market

9. China Service Level Agreement Tracking System Market

10. India Service Level Agreement Tracking System Market

11. Japan Service Level Agreement Tracking System Market

12. Australia Service Level Agreement Tracking System Market

13. Indonesia Service Level Agreement Tracking System Market

14. South Korea Service Level Agreement Tracking System Market

15. Western Europe Service Level Agreement Tracking System Market

16. UK Service Level Agreement Tracking System Market

17. Germany Service Level Agreement Tracking System Market

18. France Service Level Agreement Tracking System Market

19. Italy Service Level Agreement Tracking System Market

20. Spain Service Level Agreement Tracking System Market

21. Eastern Europe Service Level Agreement Tracking System Market

22. Russia Service Level Agreement Tracking System Market

23. North America Service Level Agreement Tracking System Market

24. USA Service Level Agreement Tracking System Market

25. Canada Service Level Agreement Tracking System Market

26. South America Service Level Agreement Tracking System Market

27. Brazil Service Level Agreement Tracking System Market

28. Middle East Service Level Agreement Tracking System Market

29. Africa Service Level Agreement Tracking System Market

30. Service Level Agreement Tracking System Market Competitive Landscape And Company Profiles

31. Service Level Agreement Tracking System Market Other Major And Innovative Companies

32. Global Service Level Agreement Tracking System Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Service Level Agreement Tracking System Market

34. Recent Developments In The Service Level Agreement Tracking System Market

35. Service Level Agreement Tracking System Market High Potential Countries, Segments and Strategies

36. Appendix

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