ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
ㅁ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송기일은 문의해 주시기 바랍니다.
한글목차
커뮤니케이션 소프트웨어 시장 규모는 최근 몇 년 동안 강력하게 성장하고 있습니다. 2024년 13억 1,000만 달러로 평가되었고, 2025년에 14억 4,000만 달러에 이를 것으로 예측되며, CAGR 9.6%로 성장할 전망입니다. 과거 기간의 성장은 스마트폰 및 모바일 기기의 확산, 소셜 미디어 플랫폼, 컴퓨터 네트워크 발전, 인터넷 보급, 보안 우려 증가 등에 기인합니다.
커뮤니케이션 소프트웨어 시장 규모는 향후 수년간 급성장할 것으로 전망됩니다. 2029년에 CAGR 10.1%로 21억 1,000만 달러로 성장합니다. 예측 기간의 성장은 세계화, 실시간 커뮤니케이션, 음성 제어 장치의 인기 증가, 표준화된 IP 프로토콜 채택, 인스턴트 메시징 플랫폼 등에 기인할 수 있습니다. 예측 기간의 주요 트렌드로는 컴퓨팅 기술 발전, 5G 기술, 신기술 등장, IoT 기기 확산, 블록체인 기술, 증강 현실(AR) 및 가상 현실(VR) 기술 등이 포함됩니다.
커뮤니케이션 소프트웨어는 시스템 간 정보 전송을 용이하게 하여 원격 접속, 파일 전송, 메시징 및 기기나 사용자 간 기타 커뮤니케이션 형태를 가능하게 하는 애플리케이션이나 프로그램을 포괄합니다. 이러한 도구는 텍스트, 오디오, 비디오 등 다양한 미디어 유형을 통한 정보 교환을 지원합니다.
주요 커뮤니케이션 소프트웨어 유형으로는 통합 커뮤니케이션(UC), 네트워크 관리, 고객 경험 관리 등이 있습니다. 통합 커뮤니케이션(UC)은 음성, 영상, 메시징, 데이터 공유 등 다양한 채널을 통합 플랫폼으로 통합하는 포괄적인 커뮤니케이션 및 협업 도구 모음을 포함합니다. 이들은 온프레미스 및 클라우드 기반 모델로 전개되며 대기업은 물론 중소기업에도 대응합니다. 최종 사용자는 은행, 금융 서비스 및 보험(BFSI), 제조, 소매, 의료, 정보 기술(IT), 커뮤니케이션 등 다양한 산업에 걸쳐 있습니다.
2025년 봄 미국의 관세 급등과 이에 따른 무역 긴장은 정보기술(IT) 분야, 특히 하드웨어 제조, 데이터 인프라, 소프트웨어 전개에 상당한 영향을 미치고 있습니다. 수입 반도체, 회로 기판, 네트워킹 장비에 대한 관세 인상은 기술 기업, 클라우드 서비스 제공업체, 데이터 센터의 생산 및 운영 비용을 상승시켰습니다. 노트북, 서버, 소비자 전자제품에 글로벌 조달 부품에 의존하는 기업들은 납기 연장 및 가격 압박 증가로 어려움을 겪고 있습니다. 동시에 전문 소프트웨어에 대한 관세와 주요 국제 시장의 보복 조치는 글로벌 IT 공급망을 교란시키고 미국산 기술에 대한 해외 수요를 위축시켰습니다. 이에 대응해 해당 업계는 국내 반도체 생산 투자 확대, 공급망 다각화, AI 기반 자동화 활용을 통해 회복탄력성을 강화하고 비용을 보다 효율적으로 관리하고 있습니다.
이 커뮤니케이션 소프트웨어 시장 조사 보고서는 비즈니스 리서치 컴퍼니(The Business Research Company)의 신규 보고서 시리즈 중 하나로, 커뮤니케이션 소프트웨어 시장 통계(글로벌 시장 규모, 지역별 점유율, 시장 점유율을 보유한 경쟁사, 상세 시장 세분화, 시장 동향 및 기회 등)를 제공합니다. 커뮤니케이션 소프트웨어 산업에서 성공하기 위해 필요한 모든 데이터를 포함합니다. 이 커뮤니케이션 소프트웨어 시장 조사 보고서는 업계의 현재 및 미래 시나리오에 대한 심층 분석과 함께 필요한 모든 것에 대한 완전한 관점을 제공합니다.
향후 5년간 10.1% 성장률 전망은 이전 예측 대비 0.2% 소폭 하락한 수치입니다. 이 하락은 주로 미국과 타국 간 관세 영향 때문입니다. 미국 통합 커뮤니케이션 소프트웨어 공급업체들은 관세 인상으로 해외 조달 백엔드 인프라 및 데이터 라우팅 부품 가격이 상승함에 따라 구독 비용 증가를 경험할 수 있습니다. 상호 관세 부과와 무역 긴장 및 제한 강화로 인한 세계 경제 및 무역에 대한 부정적 영향으로 이 효과는 더욱 광범위하게 나타날 것입니다.
원격 협업에 대한 수요 증가는 향후 커뮤니케이션 소프트웨어 시장 확장을 주도할 것으로 예상됩니다. 원격 협업은 팀원들이 다양한 장소에서 기술을 활용해 효율적으로 소통하고 조율하며 함께 작업하는 것을 의미합니다. 커뮤니케이션 소프트웨어는 화상 회의, 메시징, 파일 공유, 문서 및 프로젝트에 대한 실시간 협업 도구 제공을 통해 원격 협업을 지원합니다. 예를 들어, 미국 연방 기관인 노동통계국(BLS)의 자료에 따르면, 2023년 8월 기준 근로자의 19.5%가 유급 재택근무 또는 원격근무를 했으며, 2022년 10월부터 2023년 8월까지 재택근무 비율은 지속적으로 17.9%에서 20.0% 사이를 오갔습니다. 결과적으로 원격 협업에 대한 수요 증가가 커뮤니케이션 소프트웨어 시장 성장을 주도하고 있습니다.
커뮤니케이션 소프트웨어 시장의 주요 업체들은 커뮤니케이션 프로세스의 효율성과 효과성을 높이기 위해 AI 기반 직원 청취 솔루션 등 혁신적인 제품을 적극적으로 개발하고 있습니다. AI 기반 직원 청취 솔루션은 기업 커뮤니케이션을 강화하고 직원 경험을 향상시키기 위해 설계된 커뮤니케이션 소프트웨어입니다. 예를 들어, 2023년 4월 미국 기반 AI 플랫폼 기업 심플러(Simpplr)는 기업 문화 개선을 위해 직원 경험에 대한 실시간 인사이트를 제공하는 AI 기반 직원 청취 솔루션을 출시했습니다. 이 솔루션은 능동적 및 수동적 청취 기법을 결합해 AI 기반 인사이트를 제공함으로써 조직이 직원 요구를 더 잘 이해하고, 학습을 가속화하며, 정보에 기반한 의사 결정을 내릴 수 있도록 지원합니다. 이 솔루션의 기술은 실시간 피드백 분석, 능동적 및 수동적 리스닝 기능, 직원들의 주요 관심사, 감정 패턴, 내부 기준 준수 여부를 식별하는 인식 대시보드를 포괄하여 조직이 더 매력적이고 생산적인 업무 환경을 조성할 수 있도록 지원합니다.
2023년 10월 인도에 본사를 둔 유명한 커뮤니케이션사인 타타 커뮤니케이션은 1억 달러로 카레라 인수에 성공했습니다. 이 전략적 인수는 타타 커뮤니케이션즈의 클라우드 커뮤니케이션 분야로의 전략적 진출을 의미하며, 회사는 서비스 제공의 다양화와 디지털 커뮤니케이션 시장에서의 지위 강화를 도모할 수 있습니다. 이탈리아에 본사를 둔 Kaleira Inc.는 모바일 커뮤니케이션 소프트웨어 및 서비스 제공을 전문으로 하는 세계 CPAaS(Communication Platform as a Service) 기업입니다.
커뮤니케이션 소프트웨어 시장은 파일 공유, 고객 커뮤니케이션, 채팅 및 음성/영상 통화, 암호화, 메시징, 영상 통화 및 회의, 모바일 액세스 서비스 등의 제공을 통해 기업이 창출하는 수익으로 구성됩니다. 시장 가치에는 서비스 제공업체가 판매하거나 서비스 제공 범위에 포함된 관련 상품의 가치가 포함됩니다. 커뮤니케이션 소프트웨어 시장에는 데스크톱 컴퓨터, 노트북, 스마트폰, 태블릿, 웹캠, 헤드셋 및 마이크, 스피커 및 헤드폰, 키보드, 스타일러스, 외부 모니터의 판매도 포함됩니다. 이 시장의 가치는 '공장 출고 가격'으로, 제조업체 또는 상품 제작자가 다른 기업(다운스트림 제조업체, 도매업체, 유통업체 및 소매업체 포함) 또는 최종 고객에게 직접 판매한 상품의 가치를 의미합니다. 이 시장의 상품 가치는 해당 상품 제작자가 판매하는 관련 서비스도 포함합니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향과 전략
제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오
제5장 세계의 성장 분석과 전략 분석 프레임워크
세계의 커뮤니케이션 소프트웨어 : PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 촉진요인과 억제요인)
최종 이용 산업의 분석
세계의 커뮤니케이션 소프트웨어 시장 : 성장률 분석
세계의 커뮤니케이션 소프트웨어 시장 실적 : 규모와 성장(2019-2024년)
세계의 커뮤니케이션 소프트웨어 시장 예측 : 규모와 성장(2024-2029년, 2034년)
세계의 커뮤니케이션 소프트웨어 : 총 잠재시장 규모(TAM)
제6장 시장 세분화
세계의 커뮤니케이션 소프트웨어 시장 : 소프트웨어 유형별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
통합 커뮤니케이션
네트워크 관리
고객 경험 관리
기타
세계의 커뮤니케이션 소프트웨어 시장 : 전개 모델별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
온프레미스
클라우드
세계의 커뮤니케이션 소프트웨어 시장 : 기업 규모별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
대기업
중소기업
세계의 커뮤니케이션 소프트웨어 시장 : 업계별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
은행, 금융서비스 및 보험(BFSI)
제조업
소매
헬스케어
정보기술(IT) 및 커뮤니케이션
기타 업종
세계의 커뮤니케이션 소프트웨어 시장 : 통합 커뮤니케이션 유형별 세분화, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
VoIP(음성 오버 인터넷 프로토콜)
화상회의 소프트웨어
인스턴트 메시징 및 현재 상태 소프트웨어
협업 플랫폼
메일 관리 소프트웨어
세계의 커뮤니케이션 소프트웨어 시장 : 네트워크 관리 유형별 세분화, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
네트워크 모니터링 소프트웨어
네트워크 구성 관리
대역폭 관리 소프트웨어
네트워크 성능 관리
세계의 커뮤니케이션 소프트웨어 시장 : 고객 경험 관리 유형별 세분화, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
고객 상호작용 관리 소프트웨어
고객 피드백 및 설문조사 소프트웨어
소셜 미디어 모니터링 및 참여 도구
컨택 센터 소프트웨어
CRM(고객 관계 관리) 통합 소프트웨어
세계의 커뮤니케이션 소프트웨어 시장 : 기타 소프트웨어 유형별 세분화, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
메시징 및 채팅봇 소프트웨어
기업 메시징 소프트웨어
클라우드 커뮤니케이션 플랫폼
커뮤니케이션 API와 SDK
제7장 지역별 및 국가별 분석
세계의 커뮤니케이션 소프트웨어 시장 : 지역별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
세계의 커뮤니케이션 소프트웨어 시장 : 국가별, 분석과 예측(2019-2024년, 2024-2029년, 2034년)
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도와 기업 프로파일
커뮤니케이션 소프트웨어 시장 : 경쟁 구도
커뮤니케이션 소프트웨어 시장 : 기업 프로파일
Microsoft Corporation : 개요, 제품 및 서비스, 전략 및 재무 분석
Verizon Communications Inc. : 개요, 제품 및 서비스, 전략 및 재무 분석
International Business Machines Corporation : 개요, 제품 및 서비스, 전략 및 재무 분석
Cisco Systems Inc. : 개요, 제품 및 서비스, 전략 및 재무 분석
Oracle Corporation : 개요, 제품 및 서비스, 전략 및 재무 분석
제31장 기타 주요 기업 및 혁신 기업
SAP SE
Salesforce Inc.
Adobe Inc.
Xerox Corporation
Zoom Video Communications Inc.
Twilio Inc.
Open Text Corporation
Atlassian Corporation
Avaya Holdings Corp.
RingCentral Inc.
Genesys Cloud Services Inc.
Mitel Networks Corporation
Quadient
Zoho Corporation
8x8 Inc.
제32장 세계 시장 경쟁 벤치마킹과 대시보드
제33장 주요 인수합병(M&A)
제34장 최근 시장 동향
제35장 시장의 잠재력이 높은 국가, 부문, 전략
커뮤니케이션 소프트웨어 시장(2029년) : 새로운 기회를 제공하는 국가
커뮤니케이션 소프트웨어 시장(2029년) : 새로운 기회를 제공하는 부문
커뮤니케이션 소프트웨어 시장(2029년) : 성장 전략
시장 동향에 기초한 전략
경쟁 전략
제36장 부록
HBR
영문 목차
영문목차
Communication software encompasses applications or programs designed to facilitate the transfer of information between systems, enabling remote access, file transfers, messaging, and other communication forms between devices or users. These tools support the exchange of information across various media types including text, audio, and video.
The primary types of communication software include unified communications, network management, customer experience management, and others. Unified communications (UC) encompass a comprehensive suite of communication and collaboration tools integrating various channels such as voice, video, messaging, and data sharing into a unified platform. They are deployed in both on-premise and cloud-based models, catering to large enterprises as well as small and medium-sized enterprises. End-users span across industries including banking, financial services and insurance (BFSI), manufacturing, retail, healthcare, information technology (IT) and telecommunications, among others.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.
The communication software market research report is one of a series of new reports from The Business Research Company that provides communication software market statistics, including communication software industry global market size, regional shares, competitors with a communication software market share, detailed communication software market segments, market trends and opportunities, and any further data you may need to thrive in the communication software industry. This communication software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The communication software market size has grown strongly in recent years. It will grow from $1.31 billion in 2024 to $1.44 billion in 2025 at a compound annual growth rate (CAGR) of 9.6%. The growth in the historic period can be attributed to proliferation of smartphones and mobile devices, social media platforms, development of computer networks, adoption of the internet, increasing security concerns.
The communication software market size is expected to see rapid growth in the next few years. It will grow to $2.11 billion in 2029 at a compound annual growth rate (CAGR) of 10.1%. The growth in the forecast period can be attributed to globalization, real-time communication, growing popularity of voice-controlled devices, adoption of standardized IP protocols, instant messaging platforms. Major trends in the forecast period include advances in computing technology, 5G technology, emergence of new technologies, proliferation of IoT devices, blockchain technology, augmented reality (AR) and virtual reality (VR) technologies.
The forecast of 10.1% growth over the next five years reflects a slight reduction of 0.2% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. U.S. providers of unified communication software could see rising subscription costs as tariffs increase the price of backend infrastructure and data routing components sourced from abroad. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The growing demand for remote collaboration is anticipated to drive the expansion of the communication software market in the future. Remote collaboration involves teams working together from various locations, using technology to communicate and coordinate efficiently. Communication software supports remote collaboration by offering tools for video conferencing, messaging, file sharing, and real-time collaboration on documents and projects. For instance, data from the Bureau of Labor Statistics (BLS), a U.S. federal agency, indicated that in August 2023, 19.5% of workers teleworked or worked from home for pay, with telework rates consistently fluctuating between 17.9% and 20.0% from October 2022 to August 2023. As a result, the rising need for remote collaboration is driving the growth of the communication software market.
Key players in the communication software market are actively developing innovative products, including AI-powered employee listening solutions, to enhance communication processes' efficiency and effectiveness. An AI-powered employee listening solution is a communication software designed to enhance corporate communications and elevate employee experiences. For instance, in April 2023, Simpplr, a US-based AI-powered platform, introduced an AI-powered employee listening solution aimed at providing real-time insights into employee experiences to enrich company culture. This solution employs a combination of active and passive listening techniques to deliver AI-driven insights, enabling organizations to better understand their employees' needs, accelerate learning, and make informed decisions. Its technology encompasses real-time feedback analysis, active and passive listening capabilities, and a perception dashboard that identifies employee themes, sentiment patterns, and adherence to internal standards, thereby empowering organizations to foster a more engaging and productive work environment.
In October 2023, Tata Communications Limited, a prominent India-based telecommunications company, successfully acquired Kaleyra for $100 million. This strategic acquisition signifies Tata Communications' strategic move into the cloud communications space, allowing the company to diversify its service offerings and consolidate its position in the digital communications market. Kaleyra Inc., headquartered in Italy, is a global CPaaS (Communication Platform as a Service) company specializing in providing mobile communication software and services.
Major companies operating in the communication software market are Microsoft Corporation, Verizon Communications Inc., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Xerox Corporation, Zoom Video Communications Inc., Twilio Inc., Open Text Corporation, Atlassian Corporation, Avaya Holdings Corp., RingCentral Inc., Genesys Cloud Services Inc., Mitel Networks Corporation, Quadient, Zoho Corporation, 8x8 Inc., Newgen Software Technologies Limited, MHC Automation, GuideSpark Inc., Simpplr Inc., Firstup Inc., Nudge Corporation
North America was the largest region in the communication software market in 2024. The regions covered in the communication software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the communication software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The communication software market consists of revenues earned by entities by providing services such as file sharing, customer communication, chat and audio or video calling, encryption, messaging, video calling and conferencing, and mobile access services. The market value includes the value of related goods sold by the service provider or included within the service offering. The communication software market also includes sales of desktop computers, laptops, smartphones, tablets, webcams, headsets and microphones, speakers and headphones, and keyboards, styluses, and external monitors. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Communication Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on communication software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
Assess the impact of key macro factors such as geopolitical conflicts, trade policies and tariffs, post-pandemic supply chain realignment, inflation and interest rate fluctuations, and evolving regulatory landscapes.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
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Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for communication software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The communication software market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Software Type: Unified Communications; Network Management; Customer Experience Management; Other Software Types
2) By Deployment Model: On-Premise; Cloud
3) By Enterprise Size: Large Enterprises; Small And Medium Enterprises
4) By Industry Vertical: Banking, Financial Services And Insurance (BFSI); Manufacturing; Retail; Healthcare; Information Technology (IT) And Telecommunications; Other Industry Verticals
Subsegments:
1) By Unified Communications: VoIP (Voice Over Internet Protocol); Video Conferencing Software; Instant Messaging And Presence Software; Collaboration Platforms; Email Management Software
3) By Customer Experience Management: Customer Interaction Management Software; Customer Feedback And Survey Software; Social Media Monitoring And Engagement Tools; Contact Center Software; CRM (Customer Relationship Management) Integration Software
4) By Other Software Types: Messaging And Chatbot Software; Enterprise Messaging Software; Cloud Communication Platforms; Communication APIs And SDKs
Companies Mentioned: Microsoft Corporation; Verizon Communications Inc.; International Business Machines Corporation; Cisco Systems Inc.; Oracle Corporation; SAP SE; Salesforce Inc.; Adobe Inc.; Xerox Corporation; Zoom Video Communications Inc.; Twilio Inc.; Open Text Corporation; Atlassian Corporation; Avaya Holdings Corp.; RingCentral Inc.; Genesys Cloud Services Inc.; Mitel Networks Corporation; Quadient; Zoho Corporation; 8x8 Inc.; Newgen Software Technologies Limited; MHC Automation; GuideSpark Inc.; Simpplr Inc.; Firstup Inc.; Nudge Corporation
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time Series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery Format: PDF, Word and Excel Data Dashboard.
Table of Contents
1. Executive Summary
2. Communication Software Market Characteristics
3. Communication Software Market Trends And Strategies
4. Communication Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market
4.1. Supply Chain Impact from Tariff War & Trade Protectionism
5. Global Communication Software Growth Analysis And Strategic Analysis Framework
5.1. Global Communication Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Communication Software Market Growth Rate Analysis
5.4. Global Communication Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Communication Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Communication Software Total Addressable Market (TAM)
6. Communication Software Market Segmentation
6.1. Global Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Unified Communications
Network Management
Customer Experience Management
Other Software Types
6.2. Global Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premise
Cloud
6.3. Global Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Large Enterprises
Small And Medium Enterprises
6.4. Global Communication Software Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Banking, Financial Services And Insurance (BFSI)
Manufacturing
Retail
Healthcare
Information Technology (IT) And Telecommunications
Other Industry Verticals
6.5. Global Communication Software Market, Sub-Segmentation Of Unified Communications, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
VoIP (Voice Over Internet Protocol)
Video Conferencing Software
Instant Messaging And Presence Software
Collaboration Platforms
Email Management Software
6.6. Global Communication Software Market, Sub-Segmentation Of Network Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Network Monitoring Software
Network Configuration Management
Bandwidth Management Software
Network Performance Management
6.7. Global Communication Software Market, Sub-Segmentation Of Customer Experience Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
6.8. Global Communication Software Market, Sub-Segmentation Of Other Software Types, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Messaging And Chatbot Software
Enterprise Messaging Software
Cloud Communication Platforms
Communication APIs And SDKs
7. Communication Software Market Regional And Country Analysis
7.1. Global Communication Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Communication Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Communication Software Market
8.1. Asia-Pacific Communication Software Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Communication Software Market
9.1. China Communication Software Market Overview
9.2. China Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Communication Software Market
10.1. India Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Communication Software Market
11.1. Japan Communication Software Market Overview
11.2. Japan Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Communication Software Market
12.1. Australia Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Communication Software Market
13.1. Indonesia Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Communication Software Market
14.1. South Korea Communication Software Market Overview
14.2. South Korea Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Communication Software Market
15.1. Western Europe Communication Software Market Overview
15.2. Western Europe Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Communication Software Market
16.1. UK Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Communication Software Market
17.1. Germany Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Communication Software Market
18.1. France Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Communication Software Market
19.1. Italy Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Communication Software Market
20.1. Spain Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Communication Software Market
21.1. Eastern Europe Communication Software Market Overview
21.2. Eastern Europe Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Communication Software Market
22.1. Russia Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Communication Software Market
23.1. North America Communication Software Market Overview
23.2. North America Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Communication Software Market
24.1. USA Communication Software Market Overview
24.2. USA Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Communication Software Market
25.1. Canada Communication Software Market Overview
25.2. Canada Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Communication Software Market
26.1. South America Communication Software Market Overview
26.2. South America Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Communication Software Market
27.1. Brazil Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Communication Software Market
28.1. Middle East Communication Software Market Overview
28.2. Middle East Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Communication Software Market
29.1. Africa Communication Software Market Overview
29.2. Africa Communication Software Market, Segmentation By Software Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Communication Software Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Communication Software Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Communication Software Market Competitive Landscape And Company Profiles
30.1. Communication Software Market Competitive Landscape
30.2. Communication Software Market Company Profiles
30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Verizon Communications Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.3. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Cisco Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
31. Communication Software Market Other Major And Innovative Companies
31.1. SAP SE
31.2. Salesforce Inc.
31.3. Adobe Inc.
31.4. Xerox Corporation
31.5. Zoom Video Communications Inc.
31.6. Twilio Inc.
31.7. Open Text Corporation
31.8. Atlassian Corporation
31.9. Avaya Holdings Corp.
31.10. RingCentral Inc.
31.11. Genesys Cloud Services Inc.
31.12. Mitel Networks Corporation
31.13. Quadient
31.14. Zoho Corporation
31.15. 8x8 Inc.
32. Global Communication Software Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Communication Software Market
34. Recent Developments In The Communication Software Market
35. Communication Software Market High Potential Countries, Segments and Strategies
35.1 Communication Software Market In 2029 - Countries Offering Most New Opportunities
35.2 Communication Software Market In 2029 - Segments Offering Most New Opportunities
35.3 Communication Software Market In 2029 - Growth Strategies
