대화형 AI 플랫폼 : 세계 시장 점유율과 순위, 총판매량 및 수요 예측(2025-2031년)
Conversational AI Platform - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
상품코드:1875843
리서치사:QYResearch
발행일:2025년 10월
페이지 정보:영문
라이선스 & 가격 (부가세 별도)
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한글목차
세계의 대화형 AI 플랫폼 시장 규모는 2024년에 47억 7,100만 달러로 추정되며, 2025-2031년의 예측 기간 중 CAGR 11.3%로 성장하며, 2031년까지 101억 5,000만 달러로 확대할 것으로 예측되고 있습니다.
대화형 AI 플랫폼은 사용자 친화적인 대화 디자이너를 제공하고, 자연 언어 이해와 음성 생성을 통해 고객 서비스, 고객 참여 및 인간과 컴퓨터의 상호작용을 자동화하는 솔루션의 개발 및 구현을 지원합니다.
대화형 AI 플랫폼은 크게 웹형과 앱형으로 분류됩니다. 앱형은 스마트폰 및 태블릿의 보급과 함께 성장률이 빠르게 증가하고 있으며, 전 세계 시장의 약 51%를 차지하는 가장 널리 사용되는 유형입니다.
대화형 AI 플랫폼의 적용 범위는 광범위하며, 이 보고서에서는 대기업(종업원 300명 이상)과 중소기업으로 분류했습니다. 대기업 분야가 가장 널리 이용되고 있으며, 전 세계 전체의 약 67%를 차지하고 있지만, 중소기업 분야가 더 빠른 성장률을 보이고 있습니다.
지난 수년간 북미는 세계 최대 대화형 AI 플랫폼 시장 지역이었으며, 향후 수년간 계속 성장할 것으로 예측됩니다. 북미 시장은 세계 시장의 약 38%를 차지하고 있습니다.
IBM, Genesys, Microsoft, LivePerson, SAP 등이 세계 대화형 AI 플랫폼 시장의 주요 공급업체들입니다. 상위 5개 기업이 세계 시장의 40% 이상을 점유하고 있습니다.
이 보고서는 세계 대화형 AI 플랫폼 시장에 대해 총매출액, 주요 기업의 시장 점유율 및 순위를 중심으로 지역별, 국가별, 유형별, 최종사용자별 분석을 종합적으로 제시하는 것을 목적으로 합니다.
대화형 AI 플랫폼 시장 규모, 추정 및 예측은 매출액 기준으로 제공되며, 2024년을 기준 연도로 하여 2020-2031년의 기간의 과거 데이터와 예측 데이터를 포함합니다. 정량적, 정성적 분석을 통해 독자들이 비즈니스/성장 전략을 수립하고, 시장 경쟁 구도를 평가하고, 현재 시장에서의 위치를 분석하고, 대화형 AI 플랫폼에 대한 정보에 입각한 비즈니스 의사결정을 내릴 수 있도록 돕습니다.
시장 세분화
기업별
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Aisera
Kasisto
Gupshup
Zoom(Solvvy)
Cegeka(Certainly)
Hyro
Laiye(Mindsay)
Amelia
Rasa
Yellow.ai
유형별 부문
Web형 대화형 AI 플랫폼
앱용 대화형 AI 플랫폼
최종사용자별 부문
대기업
중소기업
지역별
북미
미국
캐나다
아시아태평양
중국
일본
한국
동남아시아
인도
호주
기타 아시아태평양
유럽
독일
프랑스
영국
이탈리아
네덜란드
북유럽 국가
기타 유럽
라틴아메리카
멕시코
브라질
기타 라틴아메리카
중동 및 아프리카
튀르키예
사우디아라비아
아랍에미리트
기타 중동 및 아프리카
KSA
영문 목차
영문목차
The global market for Conversational AI Platform was estimated to be worth US$ 4771 million in 2024 and is forecast to a readjusted size of US$ 10150 million by 2031 with a CAGR of 11.3% during the forecast period 2025-2031.
Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.
Conversational AI platform is mainly classified into the following types: web and APP. APP type have a fast growth rate due to the increasing in mobile phones and pads, it is the most widely used type who takes up about 51% of the global market.
Conversational AI platform has wide range of applications, this report classified them into Large Enterprises (above 300 employees) and SMEs. Large enterprises were the most widely used area that took up about 67% of the global total, while the SMEs have quicker growth rate.
North America is the largest region of conversational AI platform in the world in the past few years and it will keep increasing in the next few years. North America market took up about 38% the global marke.
IBM, Genesys, Microsoft, LivePerson, SAP, etc. are the key suppliers in the global conversational AI platform market. Top 5 took up above 40% of the global market.
This report aims to provide a comprehensive presentation of the global market for Conversational AI Platform, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Conversational AI Platform by region & country, by Type, and by End User.
The Conversational AI Platform market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Platform.
Market Segmentation
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Aisera
Kasisto
Gupshup
Zoom (Solvvy)
Cegeka (Certainly)
Hyro
Laiye (Mindsay)
Amelia
Rasa
Yellow.ai
Segment by Type
Web Conversational AI Platform
App Conversational AI Platform
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Europe
Germany
France
U.K.
Italy
Netherlands
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Conversational AI Platform company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by End User, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Conversational AI Platform in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Conversational AI Platform in country level. It provides sigmate data by Type, and by End User for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
Table of Contents
1 Market Overview
1.1 Conversational AI Platform Product Introduction
1.2 Global Conversational AI Platform Market Size Forecast (2020-2031)
1.3 Conversational AI Platform Market Trends & Drivers
1.3.1 Conversational AI Platform Industry Trends
1.3.2 Conversational AI Platform Market Drivers & Opportunity
1.3.3 Conversational AI Platform Market Challenges
1.3.4 Conversational AI Platform Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Conversational AI Platform Players Revenue Ranking (2024)
2.2 Global Conversational AI Platform Revenue by Company (2020-2025)
2.3 Key Companies Conversational AI Platform Manufacturing Base Distribution and Headquarters
2.4 Key Companies Conversational AI Platform Product Offered
2.5 Key Companies Time to Begin Mass Production of Conversational AI Platform
2.6 Conversational AI Platform Market Competitive Analysis
2.6.1 Conversational AI Platform Market Concentration Rate (2020-2025)
2.6.2 Global 5 and 10 Largest Companies by Conversational AI Platform Revenue in 2024
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Conversational AI Platform as of 2024)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Web Conversational AI Platform
3.1.2 App Conversational AI Platform
3.2 Global Conversational AI Platform Sales Value by Type
3.2.1 Global Conversational AI Platform Sales Value by Type (2020 VS 2024 VS 2031)
3.2.2 Global Conversational AI Platform Sales Value, by Type (2020-2031)
3.2.3 Global Conversational AI Platform Sales Value, by Type (%) (2020-2031)
4 Segmentation by End User
4.1 Introduction by End User
4.1.1 Large Enterprises
4.1.2 SMEs
4.2 Global Conversational AI Platform Sales Value by End User
4.2.1 Global Conversational AI Platform Sales Value by End User (2020 VS 2024 VS 2031)
4.2.2 Global Conversational AI Platform Sales Value, by End User (2020-2031)
4.2.3 Global Conversational AI Platform Sales Value, by End User (%) (2020-2031)
5 Segmentation by Region
5.1 Global Conversational AI Platform Sales Value by Region
5.1.1 Global Conversational AI Platform Sales Value by Region: 2020 VS 2024 VS 2031
5.1.2 Global Conversational AI Platform Sales Value by Region (2020-2025)
5.1.3 Global Conversational AI Platform Sales Value by Region (2026-2031)
5.1.4 Global Conversational AI Platform Sales Value by Region (%), (2020-2031)
5.2 North America
5.2.1 North America Conversational AI Platform Sales Value, 2020-2031
5.2.2 North America Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
5.3 Europe
5.3.1 Europe Conversational AI Platform Sales Value, 2020-2031
5.3.2 Europe Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
5.4 Asia Pacific
5.4.1 Asia Pacific Conversational AI Platform Sales Value, 2020-2031
5.4.2 Asia Pacific Conversational AI Platform Sales Value by Region (%), 2024 VS 2031
5.5 South America
5.5.1 South America Conversational AI Platform Sales Value, 2020-2031
5.5.2 South America Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
5.6 Middle East & Africa
5.6.1 Middle East & Africa Conversational AI Platform Sales Value, 2020-2031
5.6.2 Middle East & Africa Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Conversational AI Platform Sales Value Growth Trends, 2020 VS 2024 VS 2031
6.2 Key Countries/Regions Conversational AI Platform Sales Value, 2020-2031
6.3 United States
6.3.1 United States Conversational AI Platform Sales Value, 2020-2031
6.3.2 United States Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.3.3 United States Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.4 Europe
6.4.1 Europe Conversational AI Platform Sales Value, 2020-2031
6.4.2 Europe Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.4.3 Europe Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.5 China
6.5.1 China Conversational AI Platform Sales Value, 2020-2031
6.5.2 China Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.5.3 China Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.6 Japan
6.6.1 Japan Conversational AI Platform Sales Value, 2020-2031
6.6.2 Japan Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.6.3 Japan Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.7 South Korea
6.7.1 South Korea Conversational AI Platform Sales Value, 2020-2031
6.7.2 South Korea Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.7.3 South Korea Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.8 Southeast Asia
6.8.1 Southeast Asia Conversational AI Platform Sales Value, 2020-2031
6.8.2 Southeast Asia Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.8.3 Southeast Asia Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.9 India
6.9.1 India Conversational AI Platform Sales Value, 2020-2031
6.9.2 India Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.9.3 India Conversational AI Platform Sales Value by End User, 2024 VS 2031
7 Company Profiles
7.1 SAP
7.1.1 SAP Profile
7.1.2 SAP Main Business
7.1.3 SAP Conversational AI Platform Products, Services and Solutions
7.1.4 SAP Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.1.5 SAP Recent Developments
7.2 IBM
7.2.1 IBM Profile
7.2.2 IBM Main Business
7.2.3 IBM Conversational AI Platform Products, Services and Solutions
7.2.4 IBM Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.2.5 IBM Recent Developments
7.3 Microsoft
7.3.1 Microsoft Profile
7.3.2 Microsoft Main Business
7.3.3 Microsoft Conversational AI Platform Products, Services and Solutions
7.3.4 Microsoft Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.3.5 Microsoft Recent Developments
7.4 Ada
7.4.1 Ada Profile
7.4.2 Ada Main Business
7.4.3 Ada Conversational AI Platform Products, Services and Solutions
7.4.4 Ada Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.4.5 Ada Recent Developments
7.5 Kore.ai
7.5.1 Kore.ai Profile
7.5.2 Kore.ai Main Business
7.5.3 Kore.ai Conversational AI Platform Products, Services and Solutions
7.5.4 Kore.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.5.5 Kore.ai Recent Developments
7.6 Conversica
7.6.1 Conversica Profile
7.6.2 Conversica Main Business
7.6.3 Conversica Conversational AI Platform Products, Services and Solutions
7.6.4 Conversica Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.6.5 Conversica Recent Developments
7.7 LivePerson
7.7.1 LivePerson Profile
7.7.2 LivePerson Main Business
7.7.3 LivePerson Conversational AI Platform Products, Services and Solutions
7.7.4 LivePerson Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.7.5 LivePerson Recent Developments
7.8 Genesys
7.8.1 Genesys Profile
7.8.2 Genesys Main Business
7.8.3 Genesys Conversational AI Platform Products, Services and Solutions
7.8.4 Genesys Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.8.5 Genesys Recent Developments
7.9 Boost.ai
7.9.1 Boost.ai Profile
7.9.2 Boost.ai Main Business
7.9.3 Boost.ai Conversational AI Platform Products, Services and Solutions
7.9.4 Boost.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.9.5 Boost.ai Recent Developments
7.10 Kata.ai
7.10.1 Kata.ai Profile
7.10.2 Kata.ai Main Business
7.10.3 Kata.ai Conversational AI Platform Products, Services and Solutions
7.10.4 Kata.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.10.5 Kata.ai Recent Developments
7.11 Cognigy
7.11.1 Cognigy Profile
7.11.2 Cognigy Main Business
7.11.3 Cognigy Conversational AI Platform Products, Services and Solutions
7.11.4 Cognigy Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.11.5 Cognigy Recent Developments
7.12 OneReach.ai
7.12.1 OneReach.ai Profile
7.12.2 OneReach.ai Main Business
7.12.3 OneReach.ai Conversational AI Platform Products, Services and Solutions
7.12.4 OneReach.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.12.5 OneReach.ai Recent Developments
7.13 Avaamo
7.13.1 Avaamo Profile
7.13.2 Avaamo Main Business
7.13.3 Avaamo Conversational AI Platform Products, Services and Solutions
7.13.4 Avaamo Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.13.5 Avaamo Recent Developments
7.14 Aisera
7.14.1 Aisera Profile
7.14.2 Aisera Main Business
7.14.3 Aisera Conversational AI Platform Products, Services and Solutions
7.14.4 Aisera Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.14.5 Aisera Recent Developments
7.15 Kasisto
7.15.1 Kasisto Profile
7.15.2 Kasisto Main Business
7.15.3 Kasisto Conversational AI Platform Products, Services and Solutions
7.15.4 Kasisto Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.15.5 Kasisto Recent Developments
7.16 Gupshup
7.16.1 Gupshup Profile
7.16.2 Gupshup Main Business
7.16.3 Gupshup Conversational AI Platform Products, Services and Solutions
7.16.4 Gupshup Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.16.5 Gupshup Recent Developments
7.17 Zoom (Solvvy)
7.17.1 Zoom (Solvvy) Profile
7.17.2 Zoom (Solvvy) Main Business
7.17.3 Zoom (Solvvy) Conversational AI Platform Products, Services and Solutions
