Speech Analytics Market Size and Share Analysis by Offering, Deployment Type, Enterprise Size, Application, Industry - Global Industry Demand Forecast to 2030
시장 인사이트
음성 분석 시장은 2023년 26억 7,960만 달러 규모로 17.5%의 CAGR로 성장하여 2030년까지 81억 8,590만 달러 규모로 성장할 것으로 예측됩니다. 이는 많은 대기업들이 소비자 만족을 중시하고, 실시간 음성 분석의 중요성이 커지고, 규제 준수에 대한 필요성이 증가하고, 컨택센터 수가 증가하고 있기 때문으로 분석됩니다.
음성 분석은 통화 기록을 실용적인 정보로 전환하고, 이 정보를 비즈니스 전반에 걸쳐 효과적이고 가치 있는 인사이트으로 전환할 수 있습니다. 이 솔루션은 주로 소비자와의 광범위한 상호 작용을 관리하기 위해 채택되고 있으며, ML 및 AI와 같은 첨단 기술을 통합한 음성 분석 솔루션이 점점 더 많이 채택되고 있는 것도 업계의 확장을 촉진하고 있습니다. 음성 분석 소프트웨어는 이러한 기술을 통해 사람의 말을 정확하게 해석하고, 감정적 신호를 인식하고, 고객 행동에 대한 예측을 할 수 있으며, ML과 AI의 지속적인 발전은 예측 능력을 향상시켜 음성 분석에서 얻을 수 있는 비즈니스 가치를 향상시키고 있습니다.
주요 인사이트
북미는 소매 및 E-Commerce, BFSI, IT 및 통신, 정부, 생명과학, 의료 등 다양한 분야에서 가장 유망한 대륙으로 꼽히며 업계를 선도하고 있습니다.
솔루션 카테고리는 향후 10년간 20%의 CAGR로 가장 빠른 속도로 발전할 것으로 보입니다.
이는 주로 NLP, AI, 애널리틱스 등 혁신적인 기술을 음성 분석에 도입하여 사업장, 특히 대규모 사업장이 음성 커뮤니케이션을 통해 더 나은 인사이트를 얻을 수 있도록 하기 위함입니다.
2023년에는 온프레미스 부문이 약 70%의 점유율을 차지하며 업계에서 가장 큰 비중을 차지했습니다. 그 이유는 온프레미스 구축의 경우, 사업장에서 음성 분석 소프트웨어를 현장에서 설치 및 실행하기 때문으로 분석됩니다.
한편, 클라우드 기반 카테고리는 향후 10년간 더 높은 CAGR로 발전할 것입니다. 클라우드 기반 애플리케이션에는 원격 서버에서 호스팅되고 인터넷을 통해 액세스할 수 있는 음성 분석 소프트웨어가 포함되기 때문입니다.
중소기업 카테고리는 향후 몇 년 동안 가장 빠른 CAGR로 성장할 것입니다. 중소기업을 위한 음성 분석은 고객과의 상호 작용, 선호도 및 감정에 대한 귀중한 인사이트를 제공하여 중소기업이 소비자를 더 잘 이해할 수 있도록 하는 데 중요한 역할을 할 것입니다.
은행, 금융 서비스 및 보험(BFSI) 부문은 업계에서 가장 큰 시장 점유율을 차지하고 있습니다. BFSI 업계는 소비자 중심주의를 중시하고 우수한 소비자 경험을 제공하는 것을 최우선으로 삼고 있으며, 음성 분석이 소비자 상호 작용을 모니터링하고 다양한 규제 요구 사항 및 규정 준수를 보장하는 데 중요한 역할을 하고 있습니다. 음성 분석은 기업이 고객의 요구와 서비스 품질을 더 잘 이해할 수 있도록 돕습니다.
본 보고서는 세계의 음성 분석 시장에 대해 분석했으며, 시장의 기본 구조와 최신 상황, 주요 촉진·억제요인, 세계 전체 및 지역별·주요 국가별 시장 규모 동향 전망(금액 기준, 2017-2030년), 제공 품목별·구축 방식별·기업 규모별·용도별·업종별 상세 동향, 현재의 시장 경쟁 상황, 주요 기업 개요 등을 조사하였습니다.
목차
제1장 조사 범위
제2장 조사 방법
제3장 주요 요약
제4장 시장 지표
제5장 업계 전망
- 시장 역학
- 동향
- 성장 촉진요인
- 성장 억제요인/과제
- 성장 촉진요인/억제요인의 영향 분석
- 신종 코로나바이러스 감염증(COVID-19)의 영향
- Porter's Five Forces 분석
제6장 세계 시장
- 개요
- 시장 매출 : 제공 품목별(2017-2030년)
- 서비스 시장 매출 : 종류별(2017-2030년)
- 시장 매출 : 전개 방식별(2017-2030년)
- 시장 매출 : 기업 규모별(2017-2030년)
- 시장 매출 : 용도별(2017-2030년)
- 시장 매출 : 업종별(2017-2030년)
- 시장 매출 : 지역별(2017-2030년)
제7장 북미 시장
- 개요
- 시장 매출 : 제공 품목별(2017-2030년)
- 서비스 시장 매출 : 종류별(2017-2030년)
- 시장 매출 : 전개 방식별(2017-2030년)
- 시장 매출 : 기업 규모별(2017-2030년)
- 시장 매출 : 용도별(2017-2030년)
- 시장 매출 : 업종별(2017-2030년)
- 시장 매출 : 국가별(2017-2030년)
제8장 유럽 시장
제9장 아시아태평양 시장
제10장 라틴아메리카 시장
제11장 중동 및 아프리카 시장
제12장 미국 시장
- 개요
- 시장 매출 : 제공 품목별(2017-2030년)
- 서비스 시장 매출 : 종류별(2017-2030년)
- 시장 매출 : 전개 방식별(2017-2030년)
- 시장 매출 : 기업 규모별(2017-2030년)
- 시장 매출 : 용도별(2017-2030년)
- 시장 매출 : 업종별(2017-2030년)
제13장 캐나다 시장
제14장 독일 시장
제15장 프랑스 시장
제16장 영국 시장
제17장 이탈리아 시장
제18장 스페인 시장
제19장 일본 시장
제20장 중국 시장
제21장 인도 시장
제22장 호주 시장
제23장 한국 시장
제24장 브라질 시장
제25장 멕시코 시장
제26장 사우디아라비아 시장
제27장 남아프리카공화국 시장
제28장 아랍에미리트(UAE) 시장
제29장 경쟁 상황
- 시장 진출 기업과 그 제공 품목 리스트
- 주요 기업의 경쟁 벤치마크
- 주요 기업의 제품 벤치마크
- 최근의 전략적 전개
제30장 기업 개요
- NICE Systems Ltd.
- Verint Systems Inc.
- Hewlett Packard Enterprise Company
- Genesys Cloud Services Inc.
- Avaya Holdings Corporation
- Alvaria Inc.
- Castel Communications LLC
- Clarabridge Inc.
- Calabrio Inc.
- Google LLC
- Deepgram Inc.
- Amazon Web Services Inc.
- Intelligent Voice Ltd.
제31장 부록
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Market Insights
The speech analytics market generated a value of USD 2,679.6 million in 2023, which will rise to USD 8,185.9 million, growing at a 17.5% compound annual growth rate, by 2030.
This can be because many big companies mainly emphasize consumer satisfaction, the rising significance of real-time voice analytics, the increasing regulatory compliance necessities, and the mounting count of contact centers.
Voice analytics can change call records into actionable information, and then turn the information into effective and valuable insights across the business. The solution is mainly employed to manage an extensive range of consumer interactions.
Speech analytics offer actionable insight that enhances business value and encourages data-driven decision-making to enrich individual hand training means.
The requirement to evaluate contact center efficiency is essential to improve consumer satisfaction.
The increasing acceptance of speech analysis solutions that integrate advanced technologies like ML and AI is also aiding the industry's expansion.
Speech analysis software, by using these technologies, can precisely interpret human language, recognize emotional signals, and make predictions regarding customer behavior.
The constant development of ML and AI is leading to improved predictive abilities, which improves the business value obtained over speech analysis.
Key Insights
North America led the industry, as it stands out as the most auspicious continent in different sectors like retail & e-commerce, BFSI, IT, telecommunications, government, life sciences, and healthcare.
The region has attracted substantial attention, driving the government and public sector to seek advanced technological solutions to fulfill their huge consumer base.
North America has substantial influence over the speech analytics sector and this impact is likely to continue its growth trajectory.
The solutions category will advance at the fastest compound annual growth rate, of 20%, during this decade.
This is mainly because the incorporation of innovative technologies similar to NLP, AI, and analytics into speech analytics is enabling establishments, particularly larger ones, to attain better insight from voice communications.
The on-premises category was the largest contributor to the industry in 2023, with approximately 70% share.
This can be because on-premises deployment comprises setting up as well as running speech analytics software at an establishment's physical site.
This comprises getting software and hardware licenses, along with taking on security, data governance, and maintenance tasks.
The cloud-based category will advance at a higher compound annual growth rate during this decade.
This is because cloud-based application includes the utilization of speech analytics software that is hosted on remote servers as well as accessible through the Internet.
The SMEs category will propel at the fastest compound annual growth rate in the coming years.
Speech analytics, for small & medium enterprises, plays a key part in offering valuable insights into client interactions, preferences, and sentiment, enabling SMEs to understand their consumers better.
The BFSI category is the largest contributor to the industry.
The rising acceptance of speech analytics in this sector plays an important part in monitoring consumer interactions to guarantee compliance with various regulatory demands and regulations.
The BFSI industry emphasizes consumer centricity, prioritizing delivering excellent consumer experiences. Speech analytics assists businesses in enhancing their understanding of customer demands and service quality.
Table of Contents
Chapter 1. Research Scope
- 1.1. Research Objectives
- 1.2. Market Definition
- 1.3. Analysis Period
- 1.4. Market Size Breakdown by Segments
- 1.4.1. Market size breakdown, by offering
- 1.4.2. Market size breakdown, by deployment type
- 1.4.3. Market size breakdown, by enterprise size
- 1.4.4. Market size breakdown, by application
- 1.4.5. Market size breakdown, by industry
- 1.4.6. Market size breakdown, by region
- 1.4.7. Market size breakdown, by country
- 1.5. Market Data Reporting Unit
- 1.6. Key Stakeholders
Chapter 2. Research Methodology
- 2.1. Secondary Research
- 2.1.1. Paid
- 2.1.2. Unpaid
- 2.1.3. P&S Intelligence database
- 2.2. Primary Research
- 2.3. Market Size Estimation
- 2.4. Data Triangulation
- 2.5. Currency Conversion Rates
- 2.6. Assumptions for the Study
- 2.7. Notes and Caveats
Chapter 3. Executive Summary
Chapter 4. Market Indicators
Chapter 5. Industry Outlook
- 5.1. Market Dynamics
- 5.1.1. Trends
- 5.1.2. Drivers
- 5.1.3. Restraints/challenges
- 5.1.4. Impact analysis of drivers/restraints
- 5.2. Impact of COVID-19
- 5.3. Porter's Five Forces Analysis
- 5.3.1. Bargaining power of buyers
- 5.3.2. Bargaining power of suppliers
- 5.3.3. Threat of new entrants
- 5.3.4. Intensity of rivalry
- 5.3.5. Threat of substitutes
Chapter 6. Global Market
- 6.1. Overview
- 6.2. Market Revenue, by Offering (2017-2030)
- 6.2.1. Service market revenue, by type (2017-2030)
- 6.3. Market Revenue, by Deployment Type (2017-2030)
- 6.4. Market Revenue, by Enterprise Size (2017-2030)
- 6.5. Market Revenue, by Application (2017-2030)
- 6.6. Market Revenue, by Industry (2017-2030)
- 6.7. Market Revenue, by Region (2017-2030)
Chapter 7. North America Market
- 7.1. Overview
- 7.2. Market Revenue, by Offering (2017-2030)
- 7.2.1. Service market revenue, by type (2017-2030)
- 7.3. Market Revenue, by Deployment Type (2017-2030)
- 7.4. Market Revenue, by Enterprise Size (2017-2030)
- 7.5. Market Revenue, by Application (2017-2030)
- 7.6. Market Revenue, by Industry (2017-2030)
- 7.7. Market Revenue, by Country (2017-2030)
Chapter 8. Europe Market
- 8.1. Overview
- 8.2. Market Revenue, by Offering (2017-2030)
- 8.2.1. Service market revenue, by type (2017-2030)
- 8.3. Market Revenue, by Deployment Type (2017-2030)
- 8.4. Market Revenue, by Enterprise Size (2017-2030)
- 8.5. Market Revenue, by Application (2017-2030)
- 8.6. Market Revenue, by Industry (2017-2030)
- 8.7. Market Revenue, by Country (2017-2030)
Chapter 9. APAC Market
- 9.1. Overview
- 9.2. Market Revenue, by Offering (2017-2030)
- 9.2.1. Service market revenue, by type (2017-2030)
- 9.3. Market Revenue, by Deployment Type (2017-2030)
- 9.4. Market Revenue, by Enterprise Size (2017-2030)
- 9.5. Market Revenue, by Application (2017-2030)
- 9.6. Market Revenue, by Industry (2017-2030)
- 9.7. Market Revenue, by Country (2017-2030)
Chapter 10. LATAM Market
- 10.1. Overview
- 10.2. Market Revenue, by Offering (2017-2030)
- 10.2.1. Service market revenue, by type (2017-2030)
- 10.3. Market Revenue, by Deployment Type (2017-2030)
- 10.4. Market Revenue, by Enterprise Size (2017-2030)
- 10.5. Market Revenue, by Application (2017-2030)
- 10.6. Market Revenue, by Industry (2017-2030)
- 10.7. Market Revenue, by Country (2017-2030)
Chapter 11. MEA Market
- 11.1. Overview
- 11.2. Market Revenue, by Offering (2017-2030)
- 11.2.1. Service market revenue, by type (2017-2030)
- 11.3. Market Revenue, by Deployment Type (2017-2030)
- 11.4. Market Revenue, by Enterprise Size (2017-2030)
- 11.5. Market Revenue, by Application (2017-2030)
- 11.6. Market Revenue, by Industry (2017-2030)
- 11.7. Market Revenue, by Country (2017-2030)
Chapter 12. U.S. Market
- 12.1. Overview
- 12.2. Market Revenue, by Offering (2017-2030)
- 12.2.1. Service market revenue, by type (2017-2030)
- 12.3. Market Revenue, by Deployment Type (2017-2030)
- 12.4. Market Revenue, by Enterprise Size (2017-2030)
- 12.5. Market Revenue, by Application (2017-2030)
- 12.6. Market Revenue, by Industry (2017-2030)
Chapter 13. Canada Market
- 13.1. Overview
- 13.2. Market Revenue, by Offering (2017-2030)
- 13.2.1. Service market revenue, by type (2017-2030)
- 13.3. Market Revenue, by Deployment Type (2017-2030)
- 13.4. Market Revenue, by Enterprise Size (2017-2030)
- 13.5. Market Revenue, by Application (2017-2030)
- 13.6. Market Revenue, by Industry (2017-2030)
Chapter 14. Germany Market
- 14.1. Overview
- 14.2. Market Revenue, by Offering (2017-2030)
- 14.2.1. Service market revenue, by type (2017-2030)
- 14.3. Market Revenue, by Deployment Type (2017-2030)
- 14.4. Market Revenue, by Enterprise Size (2017-2030)
- 14.5. Market Revenue, by Application (2017-2030)
- 14.6. Market Revenue, by Industry (2017-2030)
Chapter 15. France Market
- 15.1. Overview
- 15.2. Market Revenue, by Offering (2017-2030)
- 15.2.1. Service market revenue, by type (2017-2030)
- 15.3. Market Revenue, by Deployment Type (2017-2030)
- 15.4. Market Revenue, by Enterprise Size (2017-2030)
- 15.5. Market Revenue, by Application (2017-2030)
- 15.6. Market Revenue, by Industry (2017-2030)
Chapter 16. U.K. Market
- 16.1. Overview
- 16.2. Market Revenue, by Offering (2017-2030)
- 16.2.1. Service market revenue, by type (2017-2030)
- 16.3. Market Revenue, by Deployment Type (2017-2030)
- 16.4. Market Revenue, by Enterprise Size (2017-2030)
- 16.5. Market Revenue, by Application (2017-2030)
- 16.6. Market Revenue, by Industry (2017-2030)
Chapter 17. Italy Market
- 17.1. Overview
- 17.2. Market Revenue, by Offering (2017-2030)
- 17.2.1. Service market revenue, by type (2017-2030)
- 17.3. Market Revenue, by Deployment Type (2017-2030)
- 17.4. Market Revenue, by Enterprise Size (2017-2030)
- 17.5. Market Revenue, by Application (2017-2030)
- 17.6. Market Revenue, by Industry (2017-2030)
Chapter 18. Spain Market
- 18.1. Overview
- 18.2. Market Revenue, by Offering (2017-2030)
- 18.2.1. Service market revenue, by type (2017-2030)
- 18.3. Market Revenue, by Deployment Type (2017-2030)
- 18.4. Market Revenue, by Enterprise Size (2017-2030)
- 18.5. Market Revenue, by Application (2017-2030)
- 18.6. Market Revenue, by Industry (2017-2030)
Chapter 19. Japan Market
- 19.1. Overview
- 19.2. Market Revenue, by Offering (2017-2030)
- 19.2.1. Service market revenue, by type (2017-2030)
- 19.3. Market Revenue, by Deployment Type (2017-2030)
- 19.4. Market Revenue, by Enterprise Size (2017-2030)
- 19.5. Market Revenue, by Application (2017-2030)
- 19.6. Market Revenue, by Industry (2017-2030)
Chapter 20. China Market
- 20.1. Overview
- 20.2. Market Revenue, by Offering (2017-2030)
- 20.2.1. Service market revenue, by type (2017-2030)
- 20.3. Market Revenue, by Deployment Type (2017-2030)
- 20.4. Market Revenue, by Enterprise Size (2017-2030)
- 20.5. Market Revenue, by Application (2017-2030)
- 20.6. Market Revenue, by Industry (2017-2030)
Chapter 21. India Market
- 21.1. Overview
- 21.2. Market Revenue, by Offering (2017-2030)
- 21.2.1. Service market revenue, by type (2017-2030)
- 21.3. Market Revenue, by Deployment Type (2017-2030)
- 21.4. Market Revenue, by Enterprise Size (2017-2030)
- 21.5. Market Revenue, by Application (2017-2030)
- 21.6. Market Revenue, by Industry (2017-2030)
Chapter 22. Australia Market
- 22.1. Overview
- 22.2. Market Revenue, by Offering (2017-2030)
- 22.2.1. Service market revenue, by type (2017-2030)
- 22.3. Market Revenue, by Deployment Type (2017-2030)
- 22.4. Market Revenue, by Enterprise Size (2017-2030)
- 22.5. Market Revenue, by Application (2017-2030)
- 22.6. Market Revenue, by Industry (2017-2030)
Chapter 23. South Korea Market
- 23.1. Overview
- 23.2. Market Revenue, by Offering (2017-2030)
- 23.2.1. Service market revenue, by type (2017-2030)
- 23.3. Market Revenue, by Deployment Type (2017-2030)
- 23.4. Market Revenue, by Enterprise Size (2017-2030)
- 23.5. Market Revenue, by Application (2017-2030)
- 23.6. Market Revenue, by Industry (2017-2030)
Chapter 24. Brazil Market
- 24.1. Overview
- 24.2. Market Revenue, by Offering (2017-2030)
- 24.2.1. Service market revenue, by type (2017-2030)
- 24.3. Market Revenue, by Deployment Type (2017-2030)
- 24.4. Market Revenue, by Enterprise Size (2017-2030)
- 24.5. Market Revenue, by Application (2017-2030)
- 24.6. Market Revenue, by Industry (2017-2030)
Chapter 25. Mexico Market
- 25.1. Overview
- 25.2. Market Revenue, by Offering (2017-2030)
- 25.2.1. Service market revenue, by type (2017-2030)
- 25.3. Market Revenue, by Deployment Type (2017-2030)
- 25.4. Market Revenue, by Enterprise Size (2017-2030)
- 25.5. Market Revenue, by Application (2017-2030)
- 25.6. Market Revenue, by Industry (2017-2030)
Chapter 26. Saudi Arabia Market
- 26.1. Overview
- 26.2. Market Revenue, by Offering (2017-2030)
- 26.2.1. Service market revenue, by type (2017-2030)
- 26.3. Market Revenue, by Deployment Type (2017-2030)
- 26.4. Market Revenue, by Enterprise Size (2017-2030)
- 26.5. Market Revenue, by Application (2017-2030)
- 26.6. Market Revenue, by Industry (2017-2030)
Chapter 27. South Africa Market
- 27.1. Overview
- 27.2. Market Revenue, by Offering (2017-2030)
- 27.2.1. Service market revenue, by type (2017-2030)
- 27.3. Market Revenue, by Deployment Type (2017-2030)
- 27.4. Market Revenue, by Enterprise Size (2017-2030)
- 27.5. Market Revenue, by Application (2017-2030)
- 27.6. Market Revenue, by Industry (2017-2030)
Chapter 28. U.A.E. Market
- 28.1. Overview
- 28.2. Market Revenue, by Offering (2017-2030)
- 28.2.1. Service market revenue, by type (2017-2030)
- 28.3. Market Revenue, by Deployment Type (2017-2030)
- 28.4. Market Revenue, by Enterprise Size (2017-2030)
- 28.5. Market Revenue, by Application (2017-2030)
- 28.6. Market Revenue, by Industry (2017-2030)
Chapter 29. Competitive Landscape
- 29.1. List of Market Players and their Offerings
- 29.2. Competitive Benchmarking of Key Players
- 29.3. Product Benchmarking of Key Players
- 29.4. Recent Strategic Developments
Chapter 30. Company Profiles
- 30.1. NICE Systems Ltd.
- 30.1.1. Business overview
- 30.1.2. Product and service offerings
- 30.1.3. Key financial summary
- 30.2. Verint Systems Inc.
- 30.2.1. Business overview
- 30.2.2. Product and service offerings
- 30.2.3. Key financial summary
- 30.3. Hewlett Packard Enterprise Company
- 30.3.1. Business overview
- 30.3.2. Product and service offerings
- 30.3.3. Key financial summary
- 30.4. Genesys Cloud Services Inc.
- 30.4.1. Business overview
- 30.4.2. Product and service offerings
- 30.4.3. Key financial summary
- 30.5. Avaya Holdings Corporation
- 30.5.1. Business overview
- 30.5.2. Product and service offerings
- 30.5.3. Key financial summary
- 30.6. Alvaria Inc.
- 30.6.1. Business overview
- 30.6.2. Product and service offerings
- 30.6.3. Key financial summary
- 30.7. Castel Communications LLC
- 30.7.1. Business overview
- 30.7.2. Product and service offerings
- 30.7.3. Key financial summary
- 30.8. Clarabridge Inc.
- 30.8.1. Business overview
- 30.8.2. Product and service offerings
- 30.8.3. Key financial summary
- 30.9. Calabrio Inc.
- 30.9.1. Business overview
- 30.9.2. Product and service offerings
- 30.9.3. Key financial summary
- 30.10. Google LLC
- 30.10.1. Business overview
- 30.10.2. Product and service offerings
- 30.10.3. Key financial summary
- 30.11. Deepgram Inc.
- 30.11.1. Business overview
- 30.11.2. Product and service offerings
- 30.11.3. Key financial summary
- 30.12. Amazon Web Services Inc.
- 30.12.1. Business overview
- 30.12.2. Product and service offerings
- 30.12.3. Key financial summary
- 30.13. Intelligent Voice Ltd.
- 30.13.1. Business overview
- 30.13.2. Product and service offerings
- 30.13.3. Key financial summary
Chapter 31. Appendix
- 31.1. Abbreviations
- 31.2. Sources and References
- 31.3. Related Reports
