세계의 매니지드 서비스 시장 : 서비스 유형별, 전개 유형별, 조직 규모별, 업계별, 지역별 - 예측(-2029년)
Managed Services Market by Service Type (Managed IT Infrastructure & Data Center Service, Managed Network Service, Managed Security Service, Managed Communication & Collaboration Service, Managed Mobility, Managed Information) - Global Forecast to 2029
상품코드:1587949
리서치사:MarketsandMarkets
발행일:2024년 11월
페이지 정보:영문 414 Pages
라이선스 & 가격 (부가세 별도)
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한글목차
세계의 매니지드 서비스 시장 규모는 2024년 3,653억 3,000만 달러로 추정되고, 2029년에는 5,110억 3,000만 달러로 성장할 전망이며, 예측 기간 중 CAGR은 6.9%가 될 것으로 보입니다.
매니지드 서비스는 헬스케어, 은행, 제조, IT 및 통신 등 조직의 IT 요구에 대응하는 방법을 변화시키고 있습니다. 예를 들어, 병원은 매니지드 IT 서비스를 활용하여 프로세스를 간소화하고 지속적인 모니터링을 통해 데이터 보안을 확보함으로써 환자 관리를 강화하고 있습니다. 이러한 서비스는 정기적인 추적, 시스템 유지보수, 보안 관리, 기술 지원 등 다양한 IT 업무를 다루고 있습니다. 24시간 365일 지원, 사전 활동 모니터링, 특정 요구에 맞게 맞춤형 서비스를 제공하는 숙련된 공급자에게 IT 기능을 아웃소싱하여 비용 절감, 생산성 향상, IT 성능 개선을 위해 매니지드 서비스를 이용하는 조직이 증가하고 있습니다.
조사 범위
조사 대상년도
2019-2029년
기준년
2023년
예측 기간
2024-2029년
검토 단위
달러(10억 달러)
부문
서비스 유형별, 전개 유형별, 조직 규모별, 업계별, 지역별
대상 지역
북미, 유럽, 아시아태평양, 중동 및 아프리카, 라틴아메리카
MDR(Managed Detection & Response)은 첨단 기술과 인간의 전문 지식을 결합한 종합적인 사이버 보안 서비스로, 위협을 실시간으로 모니터링하고 대응합니다. MDR은 조직의 네트워크, 엔드포인트, 클라우드 환경을 지속적으로 모니터링하고 위협을 신속하게 파악하고 완화합니다. 이러한 작업을 MDR 공급자에게 위탁함으로써 기업은 직원을 증원하지 않고 견고한 보호를 유지할 수 있습니다.
예를 들어 First State Community Bank는 보안 인프라를 개선하기 위해 MDR 서비스를 도입했습니다. 수 있습니다. MDR을 통합함으로써 이 은행은 시스코 제품을 보다 효율적으로 활용할 수 있게 되었고, 그 결과 보다 통합된 보안 태세를 구현할 수 있었습니다. 이 접근 방식을 통해 위협 탐지 및 응답 시간이 개선되어 동행은 보다 사전에 능동적인 보안 태세를 실현하고 전문 공급자에게 매니지드 보안 서비스를 아웃소싱하여 고객 데이터의 안전성을 확보할 수 있습니다.
타사 MSP가 제공하는 매니지드 IT 인프라 및 데이터센터 서비스는 서버 관리, 네트워크 모니터링, 스토리지, 데이터센터 운영 등의 중요한 업무를 다루고 있습니다. 이러한 책임을 전문 공급자에게 맡기는 것으로, 기업은 IT 시스템이 안전하고 적응성이 높고 유지 보수가 잘 이루어지는 것을 인식하면서, 본래의 사업 활동에 집중할 수 있습니다. MSP는 냉각, 전력 관리, 물리적 보안, 업계 표준 준수 등 필수불가결한 업무를 처리합니다. 또한 고도의 암호화, 다중 요소 인증, 실시간 위협 감지 등 강력한 안전 프로토콜을 사용하여 사이버 공격 및 무단 액세스를 방지합니다.
비즈니스 성장과 요구가 진화함에 따라 MSP는 IT 인프라와 데이터센터를 새로운 수요에 대응시킵니다. 경험이 풍부한 MSP와 제휴함으로써 기업은 전문적인 관리, 강화된 보안, 컴플라이언스 혜택을 누리고 비즈니스 성장과 혁신에 집중할 수 있습니다.
본 보고서에서는 세계의 매니지드 서비스 시장에 대해 조사했으며, 서비스 유형별, 전개 유형별, 조직 규모별, 업계별, 지역별 동향 및 시장 진출기업 프로파일 등을 정리했습니다.
목차
제1장 서론
제2장 조사 방법
제3장 주요 요약
제4장 중요 인사이트
제5장 시장 개요와 업계 동향
서문
시장 역학
사례 연구 분석
생태계 분석
공급망 분석
가격 분석
특허 분석
기술 분석
규제 상황
Porter's Five Forces 분석
주된 회의와 이벤트(2024-2025년)
구매자에게 영향을 미치는 동향 및 혼란
구매 과정에서 주요 이해관계자
구입 기준
비즈니스 모델 분석
투자 및 자금조달 시나리오
매니지드 서비스 시장의 미래
AI/생성형 AI가 매니지드 서비스 시장에 미치는 영향
제6장 매니지드 서비스 시장 : 서비스 유형별
서문
매니지드 시큐리티 서비스
매니지드 네트워크 서비스
매니지드 IT 인프라 및 데이터센터 서비스
매니지드 커뮤니케이션 및 콜라보레이션 서비스
매니지드 모빌리티 서비스
매니지드 정보 서비스
제7장 매니지드 서비스 시장 : 매니지드 시큐리티 서비스별
서문
매니지드 ID·액세스 관리
매니지드 방화벽
매니지드 리스크 및 컴플라이언스 관리
매니지드 취약성 관리
매니지드 검출과 대응
매니지드 SIEM과 로그 관리
기타
제8장 매니지드 서비스 시장 : 매니지드 네트워크 서비스별
서문
매니지드 LAN
매니지드 Wi-Fi
매니지드 IP/VPN
매니지드 WAN
네트워크 모니터링
매니지드 네트워크 기능 가상화
매니지드 네트워크 보안
제9장 매니지드 서비스 시장 : 매니지드 IT 인프라 데이터센터 서비스별
서문
스토리지 및 데이터베이스 관리
서버 관리
클라우드 데이터센터 서비스
기타
제10장 매니지드 서비스 시장 : 매니지드 커뮤니케이션 및 콜라보레이션 서비스별
서문
매니지드 VOIP
매니지드 통합 커뮤니케이션 서비스
기타
제11장 매니지드 서비스 시장 : 매니지드 모빌리티 서비스별
서문
모바일 디바이스 관리
통합 엔드포인트 관리
제12장 매니지드 서비스 시장 : 매니지드 정보 서비스별
서문
비즈니스 프로세스 관리
매니지드 OSS/BSS
제13장 매니지드 서비스 시장 : 전개 유형별
서문
온프레미스
클라우드
제14장 매니지드 서비스 시장 : 조직 규모별
서문
대기업
중소기업
제15장 매니지드 서비스 시장 : 업계별
서문
BFSI
소매 및 소비재
정부 및 공공 부문
에너지 및 유틸리티
제조
헬스케어 및 생명과학
미디어 및 엔터테인먼트
테크놀로지(IT 및 ITES)
통신
기타
제16장 매니지드 서비스 시장 : 지역별
서문
북미
유럽
아시아태평양
중동 및 아프리카
라틴아메리카
제17장 경쟁 구도
서문
주요 참가 기업의 전략 및 비책(2021-2024년)
시장 점유율 분석
브랜드 및 제품 비교
수익 분석
기업평가 매트릭스 : 주요 진입기업(2023년)
기업평가 매트릭스 : 스타트업 및 중소기업(2023년)
기업가치평가 및 재무지표
경쟁 시나리오 및 동향
제18장 기업 프로파일
서문
주요 진출기업
IBM
ACCENTURE
MICROSOFT
CISCO
FUJITSU
ATOS
TCS
GOOGLE
DXC TECHNOLOGY
INFOSYS
CAPGEMINI
HCL
ERICSSON
GTT COMMUNICATIONS
NTT DATA
HAPPIEST MINDS
HUAWEI
NOKIA
LUMEN TECHNOLOGIES
WIPRO
COGNIZANT
BT
DELOITTE
SECUREWORKS
FORTRA
BAE SYSTEMS
TRUSTWAVE
HUGHES NETWORK SYSTEMS
METTEL
MICROLAND
INTACT TECHNOLOGY
1-NET
SECUREKLOUD
AC3
CORSICA TECHNOLOGIES
EMPIST
KYNDRYL
스타트업 및 중소기업
EXC MANAGED SERVICES
OPTANIX
ESSINTIAL ENTERPRISE SOLUTIONS
ASCEND TECHNOLOGIES
AUNALYTICS
CLOUD SPECIALISTS
ATERA
CORTAVO
MAGNA5
7 LAYER SOLUTIONS
CYBERDUO
제19장 인접 시장 및 관련 시장
제20장 부록
AJY
영문 목차
영문목차
The global managed services market will grow from USD 365.33 billion in 2024 to USD 511.03 billion by 2029 at a compounded annual growth rate (CAGR) of 6.9% during the forecast period. Managed services are transforming how organizations in healthcare, banking, manufacturing, and telecommunications handle their IT needs. For example, hospitals use managed IT services to enhance patient care by simplifying their processes and ensuring data security through continuous monitoring. These services cover a wide range of IT tasks, including regular tracking, maintenance of systems, management of security, and technical support. An increasing number of organizations are turning to managed services to save money, increase productivity, and improve IT performance by outsourcing IT functions to skilled providers who provide 24/7 assistance, proactive monitoring, and customizable services tailored to fulfill their specific needs.
Scope of the Report
Years Considered for the Study
2019-2029
Base Year
2023
Forecast Period
2024-2029
Units Considered
USD (Billion)
Segments
Service Type, Deployment Type, Organization Size, Verticals
Regions covered
North America, Europe, Asia Pacific, Middle East Africa, and Latin America
By managed security services, the managed detection & response segment holds the highest CAGR during the forecast period.
Managed Detection & Response (MDR) is a comprehensive cybersecurity services that combines advanced technology with human expertise to monitor and respond to threats in real-time. MDR provides continuous surveillance of an organization's network, endpoints, and cloud environments, ensuring swift threat identification and mitigation. By outsourcing these tasks to an MDR provider, enterprises can maintain strong protection without investing more staff members.
For example, First State Community Bank implemented MDR services to improve its security infrastructure. By integrating MDR, the bank was able to better use its Cisco products, resulting in a more integrated security posture. This approach improved threat detection and response times, giving the bank a more proactive security posture while ensuring the safety of its customers' data by outsourcing its managed security services to an expert provider.
The IT infrastructure & data center services segment holds the largest market share during the forecast period based on service type.
Managed IT infrastructure & data center services provided by third-party MSPs cover critical operations like server management, network monitoring, storage, and data center operations. By delegating these responsibilities to specialized providers, companies can concentrate on their primary business activities, knowing their IT systems are secure, adaptable, and well-maintained. MSPs handle essential operations such as cooling, power management, physical security, and adherence to industry standards. They also use strong safety protocols to guard against cyber attacks and illegal access, using advanced encryption, authentication utilizing multiple factors, and real-time threat detection.
For example, OnX supported a client in combining two data centers and virtualizing 175 physical servers into a lesser number than 40 Cisco UCS blade servers. This consolidation, backed by Cisco, EMC, and VMware, reduced the client approximately USD 1 million in operational expenses while increasing management efficiency. OnX offered additional managed services such as network monitoring, data backup, and troubleshooting, enabling the client to improve performance while concentrating on core company activities.
As businesses grow or their needs evolve, MSPs adapt the IT infrastructure and data center to meet new demands. By partnering with experienced MSPs, organizations benefit from professional management, enhanced security, and compliance, allowing them to concentrate on business growth and innovation.
Based on the managed mobility services, the mobile device management segment holds the second highest CAGR during the forecast period.
Mobile Device Management (MDM), a crucial component in managed mobility services which enables businesses in managing and protecting mobile devices in the workplace. MDM services assures that enterprises configure, monitor, set up and manage devices such as smartphones, tablets, and laptops. By employing MDM, companies set security policies which restrict access to sensitive information based on user responsibilities and device compliance. MDM services include remote device management, allowing organizations to rapidly lock or delete lost or stolen devices. In addition, MDM assists in verifying that only authorized applications are deployed, reducing the possibility of malwar. These measures help to prevent unauthorized access and decrease the potential of data breaches, which leads to a safer work environment.
Conde Nast, a leading media organization, had significant issues controlling the mobile devices used by its field personnel, who reported maintenance concerns in many locations. At first, the company gave unmanaged Android cellphones which raised concerns over improper use and a lack of supervision. Understanding the requirement for an MDM solution, Security Manager Samuel Jimenez devised a plan to ensure that devices were only utilized for work-related duties simultaneously improving management efficiency.
After looking into several MDM systems, Jimenez decided to go with Hexnode for its user-friendly interface and powerful features, mainly the kiosk mode, which gave better control over accessible apps. Hexnode assisted Conde Nast in remotely monitoring devices, ensuring compliance with security requirements and facilitating the deployment of important applications.This change increased productivity while also offering assurance of data security.
Breakdown of primaries
We interviewed Chief Executive Officers (CEOs), directors of innovation and technology, system integrators, and executives from several significant managed services market companies.
By Company: Tier I: 40%, Tier II: 25%, and Tier III: 35%
By Designation: C-Level Executives: 25%, Director Level: 37%, and Others: 38%
By Region: North America: 42%, Europe: 24%, Asia Pacific: 18%, Rest of World: 16%
Some of the significant managed services market vendors are IBM (US), Accenture (Ireland), Microsoft (US), Cisco (US), Fujitsu (Japan), TCS (India), Google (US), DXC Technology (US), Infosys (India), and Capgemini (France).
Research coverage:
In the market report, we covered the managed services market across segments. We estimated the market size and growth potential for many segments based on service type, managed security services, managed network services, managed IT infrastructure & data center services, managed communication & collaboration services, managed mobility service, managed information services, deployment type, organization size, verticals, and region. It contains a thorough competition analysis of the major market participants, information about their businesses, essential observations about their product and service offerings, current trends, and critical market strategies.
Reasons to buy this report:
With information on the most accurate revenue estimates for the whole managed services industry and its subsegments, the research will benefit market leaders and recent newcomers. Stakeholders will benefit from this report's increased understanding of the competitive environment, which will help them better position their companies and develop go-to-market strategies. The research offers information on the main market drivers, constraints, opportunities, and challenges, as well as aids players in understanding the pulse of the industry.
The report provides insights on the following pointers:
Analysis of key drivers (ensures uninterrupted business operations which is crucial for maintaining competitiveness and meeting customer expectations), restraints (companies with legacy processes or deeply embedded in-house IT teams resist change due to fear of losing control or altering well-established workflows), opportunities (organizations often do not have in-house expertise to navigate complicated regulatory environments, requiring them to hire MSPs who specialize in compliance management), and challenges (integrating cloud solutions with legacy systems cause disruptions and increased costs, making some businesses reluctant to adopt cloud-based managed services).
Product Development/Innovation: Comprehensive analysis of emerging technologies, R&D initiatives, and new service and product introductions in the managed services industry.
Market Development: In-depth details regarding profitable markets: the paper examines the global managed services industry.
Market Diversification: Comprehensive details regarding recent advancements, investments, unexplored regions, new goods and services, and the managed services industry.
Competitive Assessment: Thorough analysis of the market shares, expansion plans, and service portfolios of the top competitors in the managed services industry, such as IBM (US), Accenture (Ireland), Microsoft (US), Cisco (US), Fujitsu (Japan).
TABLE OF CONTENTS
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.3 MARKET SCOPE
1.3.1 MARKETS COVERED & REGIONAL SCOPE
1.3.2 INCLUSIONS AND EXCLUSIONS
1.3.3 YEARS CONSIDERED
1.4 CURRENCY CONSIDERED
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY
2.1 RESEARCH APPROACH
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Breakup of primary profiles
2.1.2.2 Key industry insights
2.2 MARKET BREAKUP AND DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
2.4 MARKET FORECAST
2.5 RESEARCH ASSUMPTIONS
2.6 STUDY LIMITATIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 OVERVIEW OF MANAGED SERVICES MARKET
4.2 MANAGED SERVICES MARKET, BY SERVICE TYPE
4.3 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE
4.4 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE
4.5 MANAGED SERVICES MARKET, BY VERTICAL
4.6 MANAGED SERVICES MARKET: REGIONAL SCENARIO
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
5.2.1 DRIVERS
5.2.1.1 Increasing need to minimize downtime and enhance business continuity
5.2.1.2 Growing emphasis on security and privacy
5.2.1.3 Surging demand for continuous technical support
5.2.1.4 Rising need for cost-efficient IT services
5.2.2 RESTRAINTS
5.2.2.1 Paucity of skilled IT professionals
5.2.2.2 Internal bureaucracy and slow decision-making
5.2.3 OPPORTUNITIES
5.2.3.1 Emphasis on meeting stringent regulations and compliance
5.2.3.2 Surge in adoption of multicloud services
5.2.3.3 Increasing need for achieving sustainability and efficiency goals
5.2.4 CHALLENGES
5.2.4.1 Transition to cloud-based services
5.2.4.2 Integration and maintenance issues
5.3 CASE STUDY ANALYSIS
5.3.1 DXC HELPED O-I GLASS CREATE MODERN TECHNOLOGY EXPERIENCE FOR EMPLOYEES
5.3.2 WAFD BANK'S PARTNERSHIP WITH AWS ASSISTED IN SPEEDING UP CLOUD TRANSITION PROCESS
5.3.3 DNB UNLOCKED NEW BUSINESS OUTCOMES AND ENHANCED SERVICE QUALITY BY ADOPTING ERICSSON OPERATIONS ENGINE
5.3.4 CASE STUDY 4: PROSTRATUS' PARTNERSHIP WITH LUMEN FACILITATED EFFICIENT INTERCONNECTIVITY AND MANAGEMENT
5.3.5 RACKSPACE TECHNOLOGY HELPED ZACHRY CORPORATION ENHANCE IT AGILITY AND CONCENTRATE ON STRATEGIC PROJECTS
5.4 ECOSYSTEM ANALYSIS
5.5 SUPPLY CHAIN ANALYSIS
5.6 PRICING ANALYSIS
5.6.1 INDICATIVE PRICING TREND OF KEY PLAYERS, BY SERVICE TYPE
5.6.2 AVERAGE SELLING PRICE TREND OF MAJOR PLAYERS, BY REGION
5.7 PATENT ANALYSIS
5.8 TECHNOLOGY ANALYSIS
5.8.1 KEY TECHNOLOGIES
5.8.1.1 AI & ML
5.8.1.2 Cloud computing
5.8.1.3 Big data & analytics
5.8.2 COMPLEMENTARY TECHNOLOGIES
5.8.2.1 5G technology
5.8.2.2 Cybersecurity
5.8.2.3 Virtualization
5.8.3 ADJACENT TECHNOLOGIES
5.8.3.1 Blockchain
5.8.3.2 IoT
5.8.3.3 Edge computing
5.9 REGULATORY LANDSCAPE
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.9.2 REGULATIONS, BY REGION
5.9.2.1 North America
5.9.2.2 Europe
5.9.2.3 Asia Pacific
5.9.2.4 Middle East & South Africa
5.9.2.5 Latin America
5.9.3 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
5.9.3.1 General Data Protection Regulation
5.9.3.2 SEC Rule 17a-4
5.9.3.3 ISO/IEC 27001
5.9.3.4 System and Organization Controls 2 Type II Compliance
5.9.3.5 Financial Industry Regulatory Authority
5.9.3.6 Freedom of Information Act
5.9.3.7 Health Insurance Portability and Accountability Act
5.10 PORTER'S FIVE FORCES ANALYSIS
5.10.1 THREAT OF NEW ENTRANTS
5.10.2 THREAT OF SUBSTITUTES
5.10.3 BARGAINING POWER OF SUPPLIERS
5.10.4 BARGAINING POWER OF BUYERS
5.10.5 INTENSITY OF COMPETITIVE RIVALRY
5.11 KEY CONFERENCES AND EVENTS, 2024-2025
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS
5.13 KEY STAKEHOLDERS IN BUYING PROCESS
5.14 BUYING CRITERIA
5.15 BUSINESS MODEL ANALYSIS
5.15.1 PRICING MODEL
5.15.2 TIERED SERVICES MODEL
5.15.3 CO-MANAGED IT SERVICES MODEL
5.16 INVESTMENT AND FUNDING SCENARIO
5.17 FUTURE OF MANAGED SERVICES MARKET
5.18 IMPACT OF AI/GEN AI ON MANAGED SERVICES MARKET
5.18.1 INDUSTRY TRENDS: USE CASES
5.18.1.1 Rackspace Technology optimized Humen.Ai's infrastructure through containerization and AWS management
5.18.2 TOP CLIENTS ADAPTING TO GEN AI
5.18.2.1 IBM
5.18.2.2 Ericsson
6 MANAGED SERVICES MARKET, BY SERVICE TYPE
6.1 INTRODUCTION
6.1.1 SERVICE TYPE: MANAGED SERVICES MARKET DRIVERS
6.2 MANAGED SECURITY SERVICES
6.2.1 INCREASING DEMAND FOR IDENTIFICATION OF POTENTIAL CYBER THREATS AND ANOMALIES TO FUEL DEMAND FOR MANAGED SECURITY SERVICES
6.3 MANAGED NETWORK SERVICES
6.3.1 DETAILED INSIGHTS AND ANALYTICS ON NETWORK PERFORMANCE, USAGE, AND TRENDS TO IMPROVE DECISION-MAKING
6.4 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES
6.4.1 SPIKE IN DEMAND FOR SAFEGUARDING IT INFRASTRUCTURE FROM UNAUTHORIZED ACCESS TO FUEL MARKET GROWTH
6.5 MANAGED COMMUNICATION & COLLABORATION SERVICES
6.5.1 SURGING DEMAND FOR STREAMLINING AND OPTIMIZATION OF COMMUNICATION AND COLLABORATION PLATFORMS TO DRIVE MARKET
6.6 MANAGED MOBILITY SERVICES
6.6.1 INCREASING NEED FOR ENSURING DATA CONFIDENTIALITY AND PREVENTION OF DATA LEAKAGE TO ACCELERATE MARKET GROWTH
6.7 MANAGED INFORMATION SERVICES
6.7.1 INCREASING FOCUS ON ORGANIZING, STORING, SECURING, AND OPTIMIZING FLOW OF INFORMATION WITHIN ORGANIZATION TO PROPEL MARKET GROWTH
7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE
