[시장보고서]세계 음성 분석 시장 : 제공 구분별, 비즈니스 기능별, 채널별, 산업별, 지역별 예측(-2029년)

세계 음성 분석 시장 : 제공 구분별, 비즈니스 기능별, 채널별, 산업별, 지역별 예측(-2029년)

Speech Analytics Market by Offering (Software by Functionality & Deployment Mode & Services), Business Function (Sales & Marketing, HR), Channel (VOIP & Messaging Platforms, Webinars & Virtual Meetings), Vertical and Region - Global Forecast to 2029

상품코드 : 1451936 해당 상품은 즉시 배송 가능합니다

리서치사 : MarketsandMarkets

발행일 : 2024년 02월

페이지 정보 : 영문 325 Pages

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한글목차

샘플 요청 목록에 추가

음성 분석 시장 규모는 예측 기간 동안 복합 연간 성장률(CAGR) 17.5%를 나타낼 전망이며 2024년 33억 달러에서 2029년에는 73억 달러 규모로 성장할 것으로 예측됩니다.

이 시장의 성장을 가속하는 요인으로는 에이전트 성능 모니터링 및 개선에 대한 주력 확대, 애널리틱스를 활용한 고객 유지 및 고객 만족도 향상의 중요성 확대, 옴니채널 통합 기능 향상에 대한 수요 증가 등이 있습니다.

조사 범위
조사 대상년도	2019-2029년
기준년	2023년
예측 기간	2024-2029년
단위	달러
부문	제공 구분,비즈니스 기능,채널,산업,지역
대상 지역	북미, 유럽, 아시아태평양, 중동 & 아프리카, 라틴아메리카

도입 형태별로, 온프레미스는 예측 기간 동안 더 큰 규모를 나타냅니다:

온프레미스 배포 모드는 보안이 강화된 프라이빗 클라우드이기 때문에 2024년에 큰 점유율을 보여줍니다. 한편 클라우드 배포 모드는 조직의 자본 비용과 유지 보수 비용을 줄일 수 있기 때문에 향후 몇 년동안 보급이 진행될 것으로 예상됩니다. 클라우드 솔루션은 운영 비용 절감, 높은 유연성, 확장성 등 다양한 이점을 제공합니다.

비즈니스 기능별로 인사 부문이 예측 기간 동안 가장 높은 복합 연간 성장률(CAGR)을 나타낼 전망 :

음성 분석는 직원과의 상호 작용, 채용 프로세스 및 전반적인 노동력 관리에 대한 귀중한 인사이트을 제공함으로써 인력 사업에서 중요한 역할을 수행합니다. 음성 분석는 취업 인터뷰 및 후보자와의 상호 작용을 분석하는 데 사용할 수 있으며 인사 담당자가 커뮤니케이션 기술, 성격 특성 및 특정 직무에 대한 적성을 평가하는 데 도움이 됩니다. 원하는 자질과 속성을 나타내는 키워드와 구문을 파악함으로써 음성 분석은 보다 효율적인 후보자를 선별하고 선정하는 과정을 가능하게 합니다. 또한 음성 분석은 인사 팀이 회사 정책, 업계 규정 및 정책, 윤리 기준 준수를 모니터링하는 데 도움이 됩니다. 컴플라이언스와 관련된 키워드 및 구문에 대한 직원과의 상호작용을 분석하면 잠재적인 컴플라이언스 문제를 파악하고, 위험을 줄이고, 법률 및 규제 요건을 안전하게 보호할 수 있습니다.

지역별로는 아시아태평양이 예측 기간 동안 가장 높은 복합 연간 성장률(CAGR)을 나타낼 전망입니다.

아시아태평양은 시장 경쟁력과 수익 성장을 높이기 위해 고객 서비스 강화에 계속 주력하고 있습니다. 이 지역의 모든 업종에서 M&A, 조인트 벤처, 자금 조달 등의 사업 거래가 대폭 증가하고 있는 것이 시장 성장의 원동력이 되고 있습니다. 국내 기업의 급증과 인프라 정비도 지역 시장의 성장을 가속할 것으로 예상되는 중요한 요인 중 하나입니다. 아시아태평양에서는 중소기업과 대기업들이 정부의 규칙과 컴플라이언스를 의식하게 되어 Al과 애널리틱스 기반 솔루션을 적극적으로 채택하기 시작했습니다. BFSI, 여행,접객, 소매업 등 다양한 업종이 커뮤니케이션 감시 기술을 채용하고 있어, 이 지역의 음성 분석 시장의 고성장이 기대되고 있습니다.

본 보고서에서는 세계 음성 분석 시장을 조사했으며, 시장 개요, 시장 영향요인 및 시장 기회 분석, 기술,특허 동향, 법규제 환경, 사례 연구, 시장 규모 추이와 예측, 각종 구분,지역별 상세 분석, 경쟁 구도, 주요 기업 프로파일 등을 정리했습니다.

시장 역학
- 성장 촉진요인
- 억제요인
- 기회
- 과제
음성 분석 시장의 진화
음성 분석 시장의 아키텍처
밸류체인 분석
생태계 분석/시장지도
사례 연구 분석
기술 분석
규제 상황
특허 분석
가격 분석
주요 회의 및 이벤트
Porter's Five Forces 분석
음성 분석 기술 로드맵
음성 분석의 비즈니스 모델
고객의 비즈니스에 영향을 미치는 동향/혁신
주요 이해관계자와 구매 기준

제6장 음성 분석 시장 : 서비스별

소프트웨어
서비스
- 전문 서비스
- 매니지드 서비스

제7장 음성 분석 시장 : 비즈니스 기능별

판매&마케팅
재무 회계
운영,공급 체인
인사

제8장 음성 분석 시장 : 채널별

VOIP & 메시징 플랫폼
음성 메일, IVR 시스템
소셜 미디어
판매&텔레마케팅 콜
웹 세미나 & 가상 회의
방송 미디어,컨텐츠 제작
기타

제9장 음성 분석 시장 : 산업별

BFSI
통신
소매 및 전자상거래
자동차 및 운송
IT/ITES
헬스케어 및 생명과학
미디어 및 엔터테인먼트
여행 및 호스피탈리티
기타

제10장 음성 분석 시장 : 지역별

북미
유럽
아시아태평양
중동 및 아프리카
라틴아메리카

제11장 경쟁 구도

개요
주요 기업의 전략/유력 기업
수익 분석
시장 점유율 분석
브랜드/제품 비교 분석
기업 평가 매트릭스, 주요 기업
기업평가 매트릭스: 신흥기업/중소기업
경쟁 시나리오와 동향
주요 벤더의 평가와 재무 지표

제12장 기업 프로파일

주요 기업
- NICE
- VERINT
- AVAYA
- OPENTEXT
- GOOGLE
- VONAGE
- GENESYS
- CALABRIO
- CALLMINER
- ALMAWAVE
- FIVE9
- AWS
기타 기업
- QUALTRICS
- TALKDESK
- ALVARIA
- CASTEL COMMUNICATIONS
- VOICEBASE
- INTELLIGENT VOICE
- CALLTRACKINGMETRICS
- 3CLOGIC
- SPRINKLR
- UNIPHORE
스타트업/SME
- ENTHU.AI
- DEEPGRAM
- GNANI.AI
- OBSERVE.AI
- BATVOICE
- CONVIN
- SALESKEN
- TETHR
- GONG
- CLARI

제13장 인접 시장 및 관련 시장

제14장 부록

BJH

영문 목차

영문목차

The speech analytics market is projected to grow from USD 3.3 billion in 2024 to USD 7.3 billion by 2029, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. The speech analytics market is expected to grow significantly during the forecast period, owing to numerous business drivers. Some factors driving the growth of the speech analytics market are the increasing emphasis on monitoring and improving agent performance, the growing importance of utilizing analytics for customer retention and enhanced customer satisfaction, and the rising demand for improving omnichannel integration capabilities.

Scope of the Report
Years Considered for the Study	2019-2029
Base Year	2023
Forecast Period	2024-2029
Units Considered	USD (Billion)
Segments	By Offering, Business Function, Channel, Vertical, and Region.
Regions covered	North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America

Speech analytics allows organizations to identify actionable data and gain insights from voice calls. The speech analytics solutions can carry out a broad range of customer interactions by combining recorded and omnichannel data to understand customer needs better. Speech analytics benefits organizations by evaluating calls end-to-end and guides agents in mitigating risk by leveraging analytical tools to improve customer engagement processes.

"By deployment mode, on-premises to register for larger market size during the forecast period."

The speech analytics market, by deployment mode, includes on-premises and cloud. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability. On-premises deployment mode to hold a larger market share in 2024 owing to the need to install software on a variety of in-house servers and a private cloud with enhanced security. The cloud deployment mode segment is expected to gain traction in coming years as it eliminates an organization's capital and maintenance costs. Cloud solutions offer several advantages, including lower operational cost, high flexibility, and scalability over their complement.

"By business function, HR to register highest CAGR during the forecast period."

Speech analytics plays a crucial role in the HR business by providing valuable insights into employee interactions, recruitment processes, and overall workforce management. Speech analytics can be used to analyze job interviews and candidate interactions, helping HR professionals assess communication skills, personality traits, and suitability for specific roles. By identifying keywords and phrases indicative of desired qualifications or attributes, speech analytics enables more efficient candidate screening and selection processes. Moreover, speech analytics can assist HR teams in monitoring compliance with company policies, industry regulations, and ethical standards. By analyzing employee interactions for compliance-related keywords or phrases, speech analytics can help identify potential compliance issues, mitigate risks, and ensure adherence to legal and regulatory requirements.

"By region, Asia Pacific to witness the highest CAGR during the forecast period."

Asia Pacific region continues to focus on enhancing customer services to boost market competitiveness and revenue growth. The tremendous increase in business deals and transactions, including mergers and acquisitions, joint ventures, and fundraising, across all industry verticals in the Asia Pacific region would drive the market growth. The rapid expansion of domestic enterprises and the development of infrastructure are some of the important factors expected to drive the growth of the speech analytics market in Asia Pacific. In Asia Pacific, SMEs and large corporations are starting to proactively employ Al and analytics-based solutions as they have become more aware of governmental rules and compliances. Adopting communication monitoring technologies by different verticals, such as BFSI, travel and hospitality, and retail, is expected to contribute to the high growth of the speech analytics market in the region.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.

By Company: Tier I: 38%, Tier II: 50%, and Tier III: 12%
By Designation: C-Level Executives: 35%, D-Level Executives: 40%, and Others: 25%
By Region: North America: 40%, Europe: 30%, Asia Pacific: 20%, Latin America-5%, and

Middle East and Africa- 5%,

The report includes the study of key players offering speech analytics software and services. It profiles major vendors in the speech analytics market. The major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).

Research Coverage

The research study for the speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market's prospects. The new research study features 30 players. Updated financial information/product portfolio of players: The new edition of the report provides updated financial information in the context of the speech analytics market till 2022-2023 for each listed company in graphical representation. The new research study includes the updated market developments of profiled players, including those from 2022 to 2023. The new study includes quantitative data for historical years (2019-2023), base year (2023), and forecast years (2024-2029). The new study also includes quantitative data from adjacent markets.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall speech analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

Analysis of key drivers (increasing need to improve omnichannel integration capabilities, growing need to enhance and monitor agent performance, adherence to regulatory and compliance standards, and rising need to leverage analytics for customer retention and better customer satisfaction), restraints (deriving insights from transcribed voice data, need to integrate with the prevailing system, and inability to quantify RoI), opportunities (Integration with generative AI to offer real-time insights and predictive analytics, Need to predict customer intent and behavior, Use of AI ML technologies to facilitate real-time actionable customer insights, and Growing need for cloud-based speech analytics solutions to bolster customer retention), and challenges (broadening the extent of transcribed data capture, complex data ecosystem led to data breaches and security issues, integration of speech analytics solutions with other analytics solutions).
Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the speech analytics market
Market Development: Comprehensive information about lucrative markets - the report analyses the speech analytics market across varied regions
Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the speech analytics market
Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players including NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US) among others in the speech analytics market strategies. The report also helps stakeholders understand the pulse of the speech analytics market and provides them with information on key market drivers, restraints, challenges, and opportunities.

1 INTRODUCTION

1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
- 1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
- 1.3.1 MARKET SEGMENTATION
- FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
- 1.3.2 REGIONS COVERED
- FIGURE 2 SPEECH ANALYTICS MARKET SEGMENTATION, BY REGION
- 1.3.3 YEARS CONSIDERED
1.4 CURRENCY CONSIDERED
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
- 1.6.1 IMPACT OF RECESSION

2 RESEARCH METHODOLOGY

2.1 RESEARCH DATA
- FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
- 2.1.1 SECONDARY DATA
- 2.1.2 PRIMARY DATA
- TABLE 1 PRIMARY INTERVIEWS
  - 2.1.2.1 Breakup of primary profiles
- FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
  - 2.1.2.2 Key industry insights
- FIGURE 5 KEY INSIGHTS FROM EXPERTS
2.2 MARKET SIZE ESTIMATION
- FIGURE 6 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
- 2.2.1 TOP-DOWN APPROACH
- 2.2.2 BOTTOM-UP APPROACH
- FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
- FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
- FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
- FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
2.3 DATA TRIANGULATION
- FIGURE 11 DATA TRIANGULATION
2.4 MARKET FORECAST
- TABLE 2 FACTOR ANALYSIS
2.5 RESEARCH ASSUMPTIONS
2.6 STUDY LIMITATIONS
2.7 IMPACT OF RECESSION ON SPEECH ANALYTICS MARKET
- TABLE 3 IMPACT OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET

3 EXECUTIVE SUMMARY

TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2019-2023 (USD MILLION, Y-O-Y%)
TABLE 5 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2024-2029 (USD MILLION, Y-O-Y%)
FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024
FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024
FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY IN 2024
FIGURE 15 CONSULTING & ADVISORY TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024
FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023
FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024

4 PREMIUM INSIGHTS

4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET
- FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
4.2 OVERVIEW OF RECESSION IN GLOBAL SPEECH ANALYTICS MARKET
- FIGURE 22 SPEECH ANALYTICS MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
4.3 SPEECH ANALYTICS MARKET: TOP THREE BUSINESS FUNCTIONS
- FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.4 NORTH AMERICA: SPEECH ANALYTICS MARKET: KEY OFFERINGS AND VERTICALS
- FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
4.5 SPEECH ANALYTICS MARKET, BY REGION
- FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024

5 MARKET OVERVIEW AND INDUSTRY TRENDS

5.1 INTRODUCTION
5.2 MARKET DYNAMICS
- FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
- 5.2.1 DRIVERS
  - 5.2.1.1 Increase in need to improve omnichannel integration capabilities
  - 5.2.1.2 Growth in need to enhance and monitor performance
  - 5.2.1.3 Adherence to regulatory and compliance standards
  - 5.2.1.4 Role of customer interaction analytics in retaining customers
- 5.2.2 RESTRAINTS
  - 5.2.2.1 Cost-intensiveness of deriving insights from transcribed voice data
  - 5.2.2.2 Integration with existing systems
  - 5.2.2.3 Inability to quantify RoI
- 5.2.3 OPPORTUNITIES
  - 5.2.3.1 Integration with generative AI to offer real-time insights and predictive analytics
  - 5.2.3.2 Need to predict customer intent and behavior
  - 5.2.3.3 Use of AI & ML technologies to facilitate real-time actionable customer insights
  - 5.2.3.4 Rise in need for cloud-based speech analytics solutions to bolster customer retention
- 5.2.4 CHALLENGES
  - 5.2.4.1 Increase in volume of transcribed data capture complicating data analysis
  - 5.2.4.2 Incorporation of speech analytics solutions with predictive analytics solutions
  - 5.2.4.3 Complex data ecosystem leading to data breaches and security issues
5.3 EVOLUTION OF SPEECH ANALYTICS MARKET
- FIGURE 27 SPEECH ANALYTICS MARKET: EVOLUTION
5.4 SPEECH ANALYTICS MARKET ARCHITECTURE
- FIGURE 28 SPEECH ANALYTICS MARKET: ARCHITECTURE
5.5 VALUE CHAIN ANALYSIS
- FIGURE 29 SPEECH ANALYTICS MARKET: VALUE CHAIN ANALYSIS
5.6 ECOSYSTEM ANALYSIS/MARKET MAP
- TABLE 6 SPEECH ANALYTICS MARKET: ECOSYSTEM
- FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
- 5.6.1 PLATFORM PROVIDERS
- 5.6.2 SOFTWARE PROVIDERS
- 5.6.3 SERVICE PROVIDERS
- 5.6.4 CLOUD SERVICE PROVIDERS
- 5.6.5 END USERS
- 5.6.6 REGULATORY BODIES
5.7 CASE STUDY ANALYSIS
- 5.7.1 FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
- 5.7.2 KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
- 5.7.3 PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
- 5.7.4 BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE'S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
- 5.7.5 BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
5.8 TECHNOLOGY ANALYSIS
- 5.8.1 KEY TECHNOLOGIES
  - 5.8.1.1 NLP
  - 5.8.1.2 ASR
  - 5.8.1.3 AI/ML
  - 5.8.1.4 Voice biometrics
- 5.8.2 COMPLEMENTARY TECHNOLOGIES
  - 5.8.2.1 Big data analytics
  - 5.8.2.2 Cloud computing
  - 5.8.2.3 IoT
- 5.8.3 ADJACENT TECHNOLOGIES
  - 5.8.3.1 Predictive analytics
  - 5.8.3.2 Video analytics
5.9 REGULATORY LANDSCAPE
- 5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- 5.9.2 REGULATIONS: SPEECH ANALYTICS MARKET
  - 5.9.2.1 North America
    - 5.9.2.1.1 California Consumer Privacy Act (CCPA)
    - 5.9.2.1.2 Federal Trade Commission (FTC) Regulations
  - 5.9.2.2 Europe
    - 5.9.2.2.1 General Data Protection Regulation (GDPR)
    - 5.9.2.2.2 Privacy and Electronic Communications Regulations (PECR)
    - 5.9.2.2.3 ePrivacy Directive
  - 5.9.2.3 Asia Pacific
    - 5.9.2.3.1 Personal Data Protection Acts (PDPA)
    - 5.9.2.3.2 Personal Information Protection Law (PIPL)
  - 5.9.2.4 Middle East & Africa
    - 5.9.2.4.1 Saudi Data and Privacy Law
  - 5.9.2.5 Latin America
    - 5.9.2.5.1 General Data Protection Regulation (LGPD) - Brazil
5.10 PATENT ANALYSIS
- 5.10.1 METHODOLOGY
- 5.10.2 PATENTS FILED, BY DOCUMENT TYPE
- TABLE 12 PATENTS FILED, 2014-2024
- 5.10.3 INNOVATION AND PATENT APPLICATIONS
- FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014-2024
  - 5.10.3.1 Top 10 applicants
- FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014-2024
- TABLE 13 TOP 20 PATENT OWNERS IN SPEECH ANALYTICS MARKET, 2014-2024
- TABLE 14 LIST OF PATENTS GRANTED IN SPEECH ANALYTICS MARKET, 2023
- FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR SPEECH ANALYTICS MARKET, 2023
5.11 PRICING ANALYSIS
- 5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
- FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
- TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
- 5.11.2 PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
- TABLE 16 INDICATIVE PRICING LEVELS OF SPEECH ANALYTICS MARKET, BY SOFTWARE TYPE
5.12 KEY CONFERENCES & EVENTS
- TABLE 17 SPEECH ANALYTICS MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024-2025
5.13 PORTER'S FIVE FORCES ANALYSIS
- TABLE 18 PORTER'S FIVE FORCES IMPACT ON SPEECH ANALYTICS MARKET
- FIGURE 35 PORTER'S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
- 5.13.1 THREAT OF NEW ENTRANTS
- 5.13.2 THREAT OF SUBSTITUTES
- 5.13.3 BARGAINING POWER OF SUPPLIERS
- 5.13.4 BARGAINING POWER OF BUYERS
- 5.13.5 INTENSITY OF COMPETITIVE RIVALRY
5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP
- FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
5.15 SPEECH ANALYTICS BUSINESS MODELS
- 5.15.1 LICENSING MODEL
- 5.15.2 SUBSCRIPTION-BASED MODEL
- 5.15.3 CLOUD-BASED MODEL
- 5.15.4 MANAGED SERVICE MODEL
5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
- FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
5.17 KEY STAKEHOLDERS & BUYING CRITERIA
- 5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
- FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
- TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
- 5.17.2 BUYING CRITERIA
- FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
- TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS

6 SPEECH ANALYTICS MARKET, BY OFFERING

6.1 INTRODUCTION
- 6.1.1 OFFERING: SPEECH ANALYTICS MARKET DRIVERS
- FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 21 SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
6.2 SOFTWARE
- 6.2.1 SOFTWARE FUNCTIONALITIES
- FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
- TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
- TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.1.1 Speaker Identification & Diarization
    - 6.2.1.1.1 Enabling organizations to facilitate accurate analysis with voice biometrics and pattern recognition
- TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.1.2 Emotion detection
    - 6.2.1.2.1 Pivotal feature for organizations to enhance customer experiences, resolve conflicts, and personalize interactions
- TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.1.3 Speech-to-text transcription
    - 6.2.1.3.1 Making audio data accessible and searchable by transcribing spoken conversations into text
- TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.1.4 Dashboard & reporting
    - 6.2.1.4.1 Providing organizations with actionable insights derived from audio data
- TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.1.5 Predictive analytics & forecasting
    - 6.2.1.5.1 Identifying opportunities for upselling, cross-selling, and personalized marketing campaigns
- TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.1.6 Other software functionalities
- TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2024-2029 (USD MILLION)
- 6.2.2 DEPLOYMENT MODE
- FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
  - 6.2.2.1 On-premises
    - 6.2.2.1.1 Need for greater control and ownership over data under strict regulatory requirements or security concerns
- TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.2.2.2 Cloud
    - 6.2.2.2.1 Demand for scalability based on changing business needs without significant upfront investments in infrastructure
- TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
6.3 SERVICES
- FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
- TABLE 46 SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
- TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
- 6.3.1 PROFESSIONAL SERVICES
- FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 49 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
- TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
- TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.3.1.1 Consulting & Advisory
    - 6.3.1.1.1 Offering organizations guidance and strategic support throughout implementation and optimization of speech analytics technology
- TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.3.1.2 Integration & Deployment
    - 6.3.1.2.1 Facilities and frameworks to integrate various platforms with third-party environments to make speech analytics software quick and efficient
- TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.3.1.3 Support & Maintenance
    - 6.3.1.3.1 Adopted by organizations that use on-premise deployment model for speech analytics software
- TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.3.1.4 Quality Assurance & Testing
    - 6.3.1.4.1 Rigorous evaluation of performance of speech analytics software through comprehensive testing methodologies
- TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.3.1.5 Performance Optimization & Testing
    - 6.3.1.5.1 Fine-tuning algorithms, configurations, and infrastructure components to maximize speed and accuracy of data processing
- TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
  - 6.3.1.6 Training & Education
    - 6.3.1.6.1 Comprehensive training programs and educational resources to help users understand capabilities of speech analytics software
- TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
- 6.3.2 MANAGED SERVICES
- TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)

7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION

7.1 INTRODUCTION
- 7.1.1 BUSINESS FUNCTION: SPEECH ANALYTICS MARKET DRIVERS
- FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 67 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 68 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
7.2 SALES & MARKETING
- 7.2.1 USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
- TABLE 69 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2019-2023 (USD MILLION)
- TABLE 70 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2024-2029 (USD MILLION)
  - 7.2.1.1 Performance monitoring & coaching
  - 7.2.1.2 Sales call analysis
  - 7.2.1.3 Lead qualification & opportunity management
  - 7.2.1.4 Customer feedback analysis
  - 7.2.1.5 Other sales & marketing functions
7.3 FINANCE & ACCOUNTING
- 7.3.1 EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
- TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2019-2023(USD MILLION)
- TABLE 72 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2024-2029(USD MILLION)
  - 7.3.1.1 Accounts receivable & collections
  - 7.3.1.2 Expense management & budgeting
  - 7.3.1.3 Risk management
  - 7.3.1.4 Other finance & accounting functions
7.4 OPERATIONS & SUPPLY CHAIN
- 7.4.1 STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
- TABLE 73 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2019-2023 (USD MILLION)
- TABLE 74 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2024-2029(USD MILLION)
  - 7.4.1.1 Vendor & supplier management
  - 7.4.1.2 Inventory management & demand forecasting
  - 7.4.1.3 Compliance monitoring
  - 7.4.1.4 Other operations & supply chain functions
7.5 HR
- 7.5.1 PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
- TABLE 75 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2019-2023 (USD MILLION)
- TABLE 76 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2024-2029 (USD MILLION)
  - 7.5.1.1 Employee performance evaluation
  - 7.5.1.2 Recruitment & candidate screening
  - 7.5.1.3 Employee engagement & satisfaction
  - 7.5.1.4 Other HR functions

8 SPEECH ANALYTICS MARKET, BY CHANNEL

8.1 INTRODUCTION
- 8.1.1 CHANNEL: SPEECH ANALYTICS MARKET DRIVERS
- FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 77 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 78 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
8.2 VOIP & MESSAGING PLATFORMS
- 8.2.1 ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
- TABLE 79 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2019-2023 (USD MILLION)
- TABLE 80 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2024-2029 (USD MILLION)
8.3 VOICEMAILS & IVR SYSTEMS
- 8.3.1 ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
- TABLE 81 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2019-2023 (USD MILLION)
- TABLE 82 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2024-2029 (USD MILLION)
8.4 SOCIAL MEDIA
- 8.4.1 NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
- TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019-2023 (USD MILLION)
- TABLE 84 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2024-2029 (USD MILLION)
8.5 SALES & TELEMARKETING CALLS
- 8.5.1 ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
- TABLE 85 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2019-2023 (USD MILLION)
- TABLE 86 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2024-2029 (USD MILLION)
8.6 WEBINARS & VIRTUAL MEETINGS
- 8.6.1 ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
- TABLE 87 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2019-2023 (USD MILLION)
- TABLE 88 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2024-2029 (USD MILLION)
8.7 BROADCAST MEDIA & CONTENT PRODUCTION
- 8.7.1 FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
- TABLE 89 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2019-2023 (USD MILLION)
- TABLE 90 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2024-2029 (USD MILLION)
8.8 OTHER CHANNELS
- TABLE 91 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2019-2023 (USD MILLION)
- TABLE 92 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2024-2029 (USD MILLION)

9 SPEECH ANALYTICS MARKET, BY VERTICAL

9.1 INTRODUCTION
- 9.1.1 VERTICAL: SPEECH ANALYTICS MARKET DRIVERS
- 9.1.2 SPEECH ANALYTICS: VERTICAL USE CASES
- FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 93 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 94 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
9.2 BFSI
- 9.2.1 ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
- TABLE 95 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2019-2023 (USD MILLION)
- TABLE 96 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2024-2029 (USD MILLION)
- 9.2.2 BFSI APPLICATIONS
- FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 98 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.2.2.1 Customer Service Optimization
  - 9.2.2.2 Fraud Detection & Prevention
  - 9.2.2.3 Voice Biometrics Authentication
  - 9.2.2.4 Sales & Lead Generation
  - 9.2.2.5 Others BFSI Applications
9.3 TELECOM
- 9.3.1 CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
- TABLE 99 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2019-2023 (USD MILLION)
- TABLE 100 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2024-2029 (USD MILLION)
- 9.3.2 TELECOM APPLICATIONS
- FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 101 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.3.2.1 Network Quality Monitoring
  - 9.3.2.2 Network Planning & Management
  - 9.3.2.3 Sales & Marketing Insights
  - 9.3.2.4 Billing & Payment Disputes Resolution
  - 9.3.2.5 Others Telecom Applications
9.4 RETAIL & ECOMMERCE
- 9.4.1 RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
- TABLE 103 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2019-2023 (USD MILLION)
- TABLE 104 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2024-2029 (USD MILLION)
- 9.4.2 RETAIL & ECOMMERCE APPLICATIONS
- FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 105 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 106 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.4.2.1 Voice Commerce Insights
  - 9.4.2.2 Price Sensitive Analysis
  - 9.4.2.3 Product & Service Improvements
  - 9.4.2.4 VOC Analysis
  - 9.4.2.5 Competitive Analysis
  - 9.4.2.6 Other Retail & eCommerce applications
9.5 AUTOMOTIVE & TRANSPORTATION
- 9.5.1 SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
- TABLE 107 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2019-2023 (USD MILLION)
- TABLE 108 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2024-2029 (USD MILLION)
- 9.5.2 AUTOMOTIVE & TRANSPORTATION APPLICATIONS
- FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 109 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.5.2.1 Quality Assurance
  - 9.5.2.2 Supply Chain Management
  - 9.5.2.3 Driver Performance Analysis
  - 9.5.2.4 Predictive Maintenance
  - 9.5.2.5 Other automotive & transportation applications
9.6 IT/ITES
- 9.6.1 DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
- TABLE 111 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2019-2023 (USD MILLION)
- TABLE 112 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2024-2029 (USD MILLION)
- 9.6.2 IT/ITES APPLICATIONS
- FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 113 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 114 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.6.2.1 Service Desk Management
  - 9.6.2.2 IT Infrastructure & Monitoring
  - 9.6.2.3 SLA adherence
  - 9.6.2.4 Voice-enabled virtual assistants & chatbots
  - 9.6.2.5 Other IT/ITeS applications
9.7 HEALTHCARE & LIFE SCIENCES
- 9.7.1 IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
- TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019-2023 (USD MILLION)
- TABLE 116 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024-2029 (USD MILLION)
- 9.7.2 HEALTHCARE & LIFE SCIENCES APPLICATIONS
- FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 117 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 118 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.7.2.1 Patient Experience Management
  - 9.7.2.2 Clinical Research & Training
  - 9.7.2.3 Patient Compliance Monitoring
  - 9.7.2.4 Drug Safety Surveillance
  - 9.7.2.5 Other Healthcare & Life Sciences applications
9.8 MEDIA & ENTERTAINMENT
- 9.8.1 ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
- TABLE 119 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019-2023 (USD MILLION)
- TABLE 120 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024-2029 (USD MILLION)
- 9.8.2 MEDIA & ENTERTAINMENT APPLICATIONS
- FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 122 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.8.2.1 Content analysis
  - 9.8.2.2 Advertisement Effectiveness Analysis
  - 9.8.2.3 Content Personalization
  - 9.8.2.4 Content Monetization
  - 9.8.2.5 Other Media & Entertainment applications
9.9 TRAVEL & HOSPITALITY
- 9.9.1 GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
- TABLE 123 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2019-2023 (USD MILLION)
- TABLE 124 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2024-2029 (USD MILLION)
- 9.9.2 TRAVEL & HOSPITALITY APPLICATIONS
- FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 125 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2019-2023 (USD MILLION)
- TABLE 126 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2024-2029 (USD MILLION)
  - 9.9.2.1 Customer Service Enhancement
  - 9.9.2.2 Reputation management
  - 9.9.2.3 Destination insights
  - 9.9.2.4 Reservation management
  - 9.9.2.5 Other Travel & Hospitality applications
9.10 OTHER VERTICALS
- TABLE 127 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2019-2023 (USD MILLION)
- TABLE 128 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2024-2029 (USD MILLION)

10 SPEECH ANALYTICS MARKET, BY REGION

10.1 INTRODUCTION
- FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
- FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 129 SPEECH ANALYTICS MARKET, BY REGION, 2019-2023 (USD MILLION)
- TABLE 130 SPEECH ANALYTICS MARKET, BY REGION, 2024-2029 (USD MILLION)
10.2 NORTH AMERICA
- 10.2.1 NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS
- 10.2.2 NORTH AMERICA: IMPACT OF RECESSION
- FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
- TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 132 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
- TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
- TABLE 135 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
- TABLE 136 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
- TABLE 137 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
- TABLE 138 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
- TABLE 139 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 140 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
- TABLE 141 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 142 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
- TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
- TABLE 145 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 146 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
- TABLE 147 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
- TABLE 148 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
- 10.2.3 US
  - 10.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
- TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 150 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.2.4 CANADA
  - 10.2.4.1 Specialized expertise from Canadian universities to open potential for global vendors
- TABLE 151 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 152 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)

10.3 EUROPE
- 10.3.1 EUROPE: SPEECH ANALYTICS MARKET DRIVERS
- 10.3.2 EUROPE: IMPACT OF RECESSION
- TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 154 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
- TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
- TABLE 157 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
- TABLE 158 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
- TABLE 159 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
- TABLE 160 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
- TABLE 161 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 162 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
- TABLE 163 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 164 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
- TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
- TABLE 167 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 168 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
- TABLE 169 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
- TABLE 170 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
- 10.3.3 UK
  - 10.3.3.1 Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
- TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 172 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.3.4 GERMANY
  - 10.3.4.1 Highly skilled labor force and strong infrastructure
- TABLE 173 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 174 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.3.5 FRANCE
  - 10.3.5.1 High-potential client base with shift toward advanced technology during COVID-19 pandemic
- TABLE 175 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 176 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.3.6 ITALY
  - 10.3.6.1 Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
- TABLE 177 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 178 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.3.7 SPAIN
  - 10.3.7.1 Government adoption to enhance citizen engagement and customer-centric applications
- TABLE 179 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 180 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.3.8 REST OF EUROPE
- TABLE 181 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 182 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
10.4 ASIA PACIFIC
- 10.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
- 10.4.2 ASIA PACIFIC: IMPACT OF RECESSION
- FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
- TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 184 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
- TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
- TABLE 187 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
- TABLE 188 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
- TABLE 189 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
- TABLE 190 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
- TABLE 191 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 192 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
- TABLE 193 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 194 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
- TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
- TABLE 197 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 198 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
- TABLE 199 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2019-2023 (USD MILLION)
- TABLE 200 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2024-2029 (USD MILLION)
- 10.4.3 INDIA
  - 10.4.3.1 Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
- TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 202 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.4.4 JAPAN
  - 10.4.4.1 Combining advanced robotics technology with robust economy to offer efficient solutions and services
- TABLE 203 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 204 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.4.5 CHINA
  - 10.4.5.1 Increase in investment and government initiatives for R&D activities
- TABLE 205 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 206 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.4.6 ASEAN COUNTRIES
  - 10.4.6.1 Proactive government initiatives to accelerate digitalization and innovation across various sectors
- TABLE 207 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 208 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.4.7 SOUTH KOREA
  - 10.4.7.1 Key players embrace advanced AI-driven analytics tools
- TABLE 209 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 210 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
  - 10.4.8.1 Potential for market expansion with growing interest of global players in Australian and New Zealand markets
- TABLE 211 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 212 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.4.9 REST OF ASIA PACIFIC
- TABLE 213 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 214 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
10.5 MIDDLE EAST & AFRICA
- 10.5.1 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET DRIVERS
- 10.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
- TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 216 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
- TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
- TABLE 219 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
- TABLE 220 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
- TABLE 221 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
- TABLE 222 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
- TABLE 223 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 224 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
- TABLE 225 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 226 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
- TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
- TABLE 229 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 230 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
- TABLE 231 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
- TABLE 232 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
- 10.5.3 SAUDI ARABIA
  - 10.5.3.1 Adoption of radical technologies in expanding economy to fuel Vision 2030
- TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 234 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.5.4 UAE
  - 10.5.4.1 Growing investment and ability to embrace emerging technologies
- TABLE 235 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 236 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.5.5 SOUTH AFRICA
  - 10.5.5.1 Increase in use of mobile phones and intelligent voice solutions
- TABLE 237 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 238 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.5.6 QATAR
  - 10.5.6.1 Government collaborations with research institutes on strategic use of AI
- TABLE 239 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 240 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.5.7 EGYPT
  - 10.5.7.1 Voice technology consistent with quick development of digital goods and services
- TABLE 241 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 242 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.5.8 REST OF MIDDLE EAST & AFRICA
- TABLE 243 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 244 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
10.6 LATIN AMERICA
- 10.6.1 LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS
- 10.6.2 LATIN AMERICA: IMPACT OF RECESSION
- TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 246 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
- TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
- TABLE 249 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
- TABLE 250 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
- TABLE 251 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
- TABLE 252 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
- TABLE 253 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
- TABLE 254 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
- TABLE 255 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
- TABLE 256 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
- TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
- TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
- TABLE 259 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
- TABLE 260 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
- TABLE 261 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
- TABLE 262 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
- 10.6.3 BRAZIL
  - 10.6.3.1 Investment by startups in advanced technologies
- TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 264 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.6.4 MEXICO
  - 10.6.4.1 Initiatives by government to promote emerging technologies and generate significant opportunity
- TABLE 265 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 266 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.6.5 ARGENTINA
  - 10.6.5.1 Early adopters to witness change in their customer engagement landscape with insights
- TABLE 267 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 268 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
- 10.6.6 REST OF LATIN AMERICA
- TABLE 269 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
- TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)

11 COMPETITIVE LANDSCAPE

11.1 OVERVIEW
11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
- TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
11.3 REVENUE ANALYSIS
- FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
11.4 MARKET SHARE ANALYSIS
- FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
- TABLE 272 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION
11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS
- FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS
- 11.6.1 STARS
- 11.6.2 EMERGING LEADERS
- 11.6.3 PERVASIVE PLAYERS
- 11.6.4 PARTICIPANTS
- FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
- 11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
- FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
  - 11.6.5.1 Region footprint
- TABLE 273 REGION FOOTPRINT (23 COMPANIES)
  - 11.6.5.2 Product footprint
- TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
  - 11.6.5.3 Vertical footprint
- TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES
- 11.7.1 PROGRESSIVE COMPANIES
- 11.7.2 RESPONSIVE COMPANIES
- 11.7.3 DYNAMIC COMPANIES
- 11.7.4 STARTING BLOCKS
- FIGURE 65 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
- 11.7.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
- TABLE 276 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY START-UPS/SMES
  - 11.7.5.1 Competitive benchmarking of Start-ups/SMEs
- TABLE 277 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
11.8 COMPETITIVE SCENARIO AND TRENDS
- 11.8.1 PRODUCT LAUNCHES AND ENHANCEMENTS
- TABLE 278 SPEECH ANALYTICS MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, APRIL 2023-JANUARY 2024
- 11.8.2 DEALS
- TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023-FEBRUARY 2024
11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
- FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
- 11.9.1 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
- FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS

12 COMPANY PROFILES

12.1 INTRODUCTION
12.2 KEY PLAYERS
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)**

12.2.1 NICE
TABLE 280 NICE: BUSINESS OVERVIEW
FIGURE 68 NICE: COMPANY SNAPSHOT
TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 283 NICE: DEALS
12.2.2 VERINT
TABLE 284 VERINT: BUSINESS OVERVIEW
FIGURE 69 VERINT: COMPANY SNAPSHOT
TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 287 VERINT: DEALS
12.2.3 AVAYA
TABLE 288 AVAYA: BUSINESS OVERVIEW
TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 291 AVAYA: DEALS
12.2.4 OPENTEXT
TABLE 292 OPENTEXT: BUSINESS OVERVIEW
FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 294 OPENTEXT: PRODUCT LAUNCHES
TABLE 295 OPENTEXT: DEALS
12.2.5 GOOGLE
TABLE 296 GOOGLE: BUSINESS OVERVIEW
FIGURE 71 GOOGLE: COMPANY SNAPSHOT
TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 298 GOOGLE: PRODUCT LAUNCHES
TABLE 299 GOOGLE: DEALS
12.2.6 VONAGE
TABLE 300 VONAGE: BUSINESS OVERVIEW
TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 302 VONAGE: PRODUCT LAUNCHES
TABLE 303 VONAGE: DEALS
12.2.7 GENESYS
TABLE 304 GENESYS: BUSINESS OVERVIEW
TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 307 GENESYS: DEALS
12.2.8 CALABRIO
TABLE 308 CALABRIO: BUSINESS OVERVIEW
TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 311 CALABRIO: DEALS
12.2.9 CALLMINER
TABLE 312 CALLMINER: BUSINESS OVERVIEW
TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 315 CALLMINER: DEALS
12.2.10 ALMAWAVE
TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
TABLE 319 ALMAWAVE: DEALS
12.2.11 FIVE9
TABLE 320 FIVE9: BUSINESS OVERVIEW
FIGURE 73 FIVE9: COMPANY SNAPSHOT
TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 322 FIVE9: PRODUCT LAUNCHES
TABLE 323 FIVE9: DEALS
12.2.12 AWS
TABLE 324 AWS: BUSINESS OVERVIEW
FIGURE 74 AWS: COMPANY SNAPSHOT
TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
TABLE 326 AWS: PRODUCT LAUNCHES
TABLE 327 AWS: DEALS

12.3 OTHER PLAYERS
- 12.3.1 QUALTRICS
- 12.3.2 TALKDESK
- 12.3.3 ALVARIA
- 12.3.4 CASTEL COMMUNICATIONS
- 12.3.5 VOICEBASE
- 12.3.6 INTELLIGENT VOICE
- 12.3.7 CALLTRACKINGMETRICS
- 12.3.8 3CLOGIC
- 12.3.9 SPRINKLR
- 12.3.10 UNIPHORE
12.4 START-UPS/SMES
- 12.4.1 ENTHU.AI
- 12.4.2 DEEPGRAM
- 12.4.3 GNANI.AI
- 12.4.4 OBSERVE.AI
- 12.4.5 BATVOICE
- 12.4.6 CONVIN
- 12.4.7 SALESKEN
- 12.4.8 TETHR
- 12.4.9 GONG
- 12.4.10 CLARI
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.

13 ADJACENT AND RELATED MARKETS

13.1 INTRODUCTION
13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028
- 13.2.1 MARKET DEFINITION
- 13.2.2 MARKET OVERVIEW
  - 13.2.2.1 Conversational AI market, by offering
- TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018-2022 (USD MILLION)
- TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023-2028 (USD MILLION)
  - 13.2.2.2 Conversational AI market, by business function
- TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018-2022 (USD MILLION)
- TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
  - 13.2.2.3 Conversational AI market, by channel
- TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018-2022 (USD MILLION)
- TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023-2028 (USD MILLION)
  - 13.2.2.4 Conversational AI market, by conversational interface
- TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018-2022 (USD MILLION)
- TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023-2028 (USD MILLION)
  - 13.2.2.5 Conversational AI market, by technology
- TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018-2022 (USD MILLION)
- TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023-2028 (USD MILLION)
  - 13.2.2.6 Conversational AI market, by vertical
- TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
- TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  - 13.2.2.7 Conversational AI market, by region
- TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018-2022 (USD MILLION)
- TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023-2028 (USD MILLION)
13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027
- 13.3.1 MARKET DEFINITION
- 13.3.2 MARKET OVERVIEW
  - 13.3.2.1 Chatbot market, by offering
- TABLE 342 CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
- TABLE 343 CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
  - 13.3.2.2 Chatbot market, by type
- TABLE 344 CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
- TABLE 345 CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
  - 13.3.2.3 Chatbot market, by channel integration
- TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
- TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
  - 13.3.2.4 Chatbot market, by bot communication
- TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
- TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
  - 13.3.2.5 Chatbot market, by business function
- TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
- TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
  - 13.3.2.6 Chatbot market, by vertical
- TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
- TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  - 13.3.2.7 Chatbot market, by region
- TABLE 354 CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
- TABLE 355 CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

14 APPENDIX

14.1 DISCUSSION GUIDE
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
14.3 CUSTOMIZATION OPTIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS