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세계의 디지털 BSS 시장 분석 및 예측(-2034년) : 유형, 제품, 기술, 컴포넌트, 용도, 전개, 최종 사용자, 모듈, 기능, 솔루션
Digital BSS Market Analysis and Forecast to 2034: Type, Product, Technology, Component, Application, Deployment, End User, Module, Functionality, Solutions
상품코드 : 1699188
리서치사 : Global Insight Services
발행일 : 2025년 04월
페이지 정보 : 영문 427 Pages
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한글목차

세계의 디지털 BSS 시장은 2024년 68억 달러에서 2034년까지 201억 달러로 확대되며, CAGR 약 11.4%를 보일 것으로 예측됩니다. 5G, IoT, 클라우드 서비스의 등장으로 디지털 BSS 솔루션을 통해 통신 사업자는 고객 경험을 개선하고 업무를 간소화하고 서비스 제공을 혁신할 수 있습니다.

시장 개요:

디지털 BSS(비즈니스 지원 시스템) 시장은 주로 통신 업계의 효율적인 고객 관리와 과금 시스템에 대한 요구에 따라 큰 성장을 이루고 있습니다. 클라우드 베이스 BSS 솔루션과 같은 신흥 하위 부문은 확장성, 비용 효율성, 신속한 전개 능력으로 기세를 늘리고 있습니다. 통신 사업자의 5G 기술 채용이 진행됨에 따라 민첩하고 유연한 BSS 솔루션에 대한 수요가 급증하고 시장 확대가 더욱 촉진되고 고급 디지털 에코시스템의 개발이 촉진될 것으로 예측됩니다.

시장 세분화
유형 소프트웨어, 서비스, 솔루션
제품 결제 관리, 고객 관리, 수익 보증, 주문 관리
기술 클라우드 기반, 온프레미스, AI 구동, IoT 지원, 블록체인
구성요소 플랫폼, 툴, API, 미들웨어
용도 통신, 미디어 및 엔터테인먼트, IT 및 ITES, 은행, 금융 서비스 및 보험(BFSI), 소매, 헬스케어, 정부, 유틸리티
배포 퍼블릭 클라우드, 프라이빗 클라우드, 하이브리드 클라우드, 온프레미스
최종 사용자 중소기업, 대기업, 통신사업자, 관리 서비스 제공업체
모듈 CRM, ERP, 애널리틱스, 네트워크 관리
기능 송장 발급, 구독 관리, 결제 처리, 사기 관리, 고객 지원
솔루션 엔드 투 엔드 BSS, 포인트 솔루션, 커스텀 솔루션

디지털 BSS 시장은 주로 클라우드 기반 솔루션이 주도하고 있으며 기존의 온프레미스 시스템과 신흥 하이브리드 모델이 이어지고 있습니다. 북미 시장이 이 채용의 최전선에 있는 한편, 아시아태평양에서는 모바일 및 인터넷 서비스의 보급을 배경으로 디지털 인프라에 대한 투자가 급증하고 있습니다. 경기 상황은 기술 혁신의 급속한 속도와 고객 경험 관리의 중요성에 의해 형성되고 있습니다. 그러나 데이터 프라이버시의 우려와 통합의 복잡성과 같은 과제는 여전히 남아 있습니다.

주요 동향 및 촉진요인:

디지털 BSS 시장은 업계 전반에 걸쳐 디지털 변혁으로의 가속화를 배경으로 강력한 성장을 이루고 있습니다. 고객 경험과 업무 효율성을 높이고 개인화된 서비스와 예측 분석을 제공합니다. 지멘트 플랫폼에 대한 투자를 촉구하고 다양한 터치포인트와의 원활한 상호작용을 보장합니다. 하지만 인프라를 현대화하고 있는 신흥 시장에는 비즈니스 기회가 넘치고 있습니다. 혁신적이고 비용 효율적인 솔루션을 제공하는 기업은 이러한 사업 확대에 유리한 입장에 있습니다.

억제요인과 도전:

디지털 BSS 시장은 현재 큰 억제요인과 과제를 안고 있습니다. 주요 과제 중 하나는 레거시 시스템과의 통합의 복잡성이며, 이는 원활한 디지털 변화를 방해하고 운영 비용을 증가시킵니다. 또한 디지털 BSS 플랫폼은 엄청난 양의 기밀 고객 정보를 다루기 때문에 견고한 보안 대책이 필요합니다. 게다가 디지털 BSS 분야에서 숙련된 전문가가 부족하기 때문에 기업이 이러한 시스템을 효과적으로 도입하고 관리할 수 있는 능력이 제한되어 있습니다. 마지막으로 기업은 다양한 법률이나 규격에 대응해야 하기 때문에 다양한 지역에 걸친 규제 준수가 장애물이 되어 도입이 복잡해지고 컴플라이언스 비용을 증대시킬 가능성이 있습니다.

목차

제1장 디지털 BSS 시장 개요

제2장 주요 요약

제3장 시장에 관한 중요 인사이트

제4장 디지털 BSS 시장 전망

제5장 디지털 BSS 시장 전략

제6장 디지털 BSS 시장 규모

제7장 디지털 BSS 시장 : 유형별

제8장 디지털 BSS 시장 : 제품별

제9장 디지털 BSS 시장 : 기술별

제10장 디지털 BSS 시장 : 컴포넌트별

제11장 디지털 BSS 시장 : 용도별

제12장 디지털 BSS 시장 : 전개별

제13장 디지털 BSS 시장 : 최종 사용자별

제14장 디지털 BSS 시장 : 모듈별

제15장 디지털 BSS 시장 : 기능별

제16장 디지털 BSS 시장 : 솔루션별

제17장 디지털 BSS 시장 : 지역별

제18장 경쟁 구도

제19장 기업 프로파일

JHS
영문 목차

영문목차

Digital BSS Market is anticipated to expand from $6.8 billion in 2024 to $20.1 billion by 2034, growing at a CAGR of approximately 11.4%. The market encompasses solutions that transform traditional business support systems into agile, customer-centric platforms. These systems manage billing, revenue, customer relationships, and service delivery in the telecommunications sector. With the rise of 5G, IoT, and cloud services, digital BSS solutions enable operators to enhance customer experiences, streamline operations, and innovate service offerings. The market is driven by the need for real-time data processing, personalized services, and the integration of AI and analytics to optimize business processes and improve profitability.

Market Overview:

The Digital BSS (Business Support Systems) Market is experiencing significant growth, primarily driven by the telecommunications industry's need for efficient customer management and billing systems. The customer management segment is the leading segment, propelled by the rising demand for enhanced customer experience and personalized service offerings. This segment's dominance is attributed to its ability to integrate customer data analytics and support omnichannel interactions, which are crucial in today's competitive landscape. Emerging sub-segments such as cloud-based BSS solutions are gaining momentum due to their scalability, cost-effectiveness, and rapid deployment capabilities. Additionally, the integration of AI and machine learning within BSS platforms is transforming service delivery and operational efficiency, presenting lucrative opportunities for innovation. As telecom operators increasingly adopt 5G technology, the demand for agile and flexible BSS solutions is expected to surge, further driving market expansion and fostering the development of advanced digital ecosystems.

Market Segmentation
TypeSoftware, Services, Solutions
ProductBilling Management, Customer Management, Revenue Assurance, Order Management
TechnologyCloud-based, On-premises, AI-driven, IoT-enabled, Blockchain
ComponentPlatform, Tools, APIs, Middleware
ApplicationTelecommunications, Media & Entertainment, IT & ITES, Banking, Financial Services, and Insurance (BFSI), Retail, Healthcare, Government, Utilities
DeploymentPublic Cloud, Private Cloud, Hybrid Cloud, On-Premise
End UserSmall and Medium Enterprises (SMEs), Large Enterprises, Telecom Operators, Managed Service Providers
ModuleCRM, ERP, Analytics, Network Management
FunctionalityInvoicing, Subscription Management, Payment Processing, Fraud Management, Customer Support
SolutionsEnd-to-End BSS, Point Solutions, Custom Solutions

The digital BSS market is predominantly led by cloud-based solutions, with traditional on-premise systems and emerging hybrid models following suit. This hierarchy is largely influenced by the telecommunications industry's shift towards digital transformation and the demand for agile, customer-centric service delivery. The North American market is at the forefront of this adoption, while the Asia-Pacific region is witnessing a surge in digital infrastructure investments, driven by the proliferation of mobile and internet services. Leading companies like Amdocs, Ericsson, and Huawei are continually enhancing their offerings to maintain competitive advantage. The competitive landscape is shaped by the rapid pace of technological innovation and the increasing emphasis on customer experience management. Regulatory frameworks, particularly in Europe and North America, are pivotal in establishing operational standards and data protection measures, thus impacting market dynamics. Looking ahead, the digital BSS market is set to experience robust growth, fueled by advancements in 5G technology and the Internet of Things (IoT). However, challenges such as data privacy concerns and integration complexities remain. Nevertheless, the integration of AI and machine learning into BSS platforms presents significant opportunities for enhanced automation and customer personalization.

Geographical Overview:

The digital BSS market is witnessing dynamic growth across various regions, each exhibiting unique characteristics. North America leads the market, propelled by the rapid digital transformation of telecommunications and substantial investments in advanced BSS solutions. The region's focus on enhancing customer experience and operational efficiency is a significant driver. Europe follows, with strong regulatory frameworks and a robust focus on digital innovation. Telecommunications operators in Europe are investing in modernizing their BSS systems to remain competitive. In the Asia Pacific, the market is expanding swiftly, driven by the increasing adoption of digital services and the proliferation of mobile devices. The region's burgeoning telecommunications sector is investing heavily in next-generation BSS solutions to support its digital economy. Latin America and the Middle East & Africa are emerging markets with growing potential. Latin America is experiencing increased investments in digital infrastructure, while the Middle East & Africa are recognizing the importance of digital BSS in enhancing service delivery and customer engagement.

Recent Developments:

The Digital BSS (Business Support Systems) market has been vibrant with notable developments in recent months. Ericsson announced a strategic partnership with Google Cloud to enhance its BSS offerings, aiming to leverage cloud-native technologies to improve service delivery and operational efficiency. Amdocs completed the acquisition of Openet, a move designed to bolster its 5G capabilities and expand its digital BSS portfolio, thereby strengthening its market position. Nokia launched its latest version of the Digital Operations Center, integrating AI and machine learning to offer advanced analytics and automation for telecom operators. Huawei unveiled a new BSS solution focusing on 5G monetization, targeting emerging markets with a scalable and cost-effective approach. Moreover, the market witnessed a significant regulatory update as the European Commission proposed new guidelines to ensure fair competition and innovation in the digital BSS sector, emphasizing transparency and interoperability among service providers. These events underscore the dynamic nature of the digital BSS market, highlighting continued innovation and strategic realignments.

Key Trends and Drivers:

The Digital BSS Market is experiencing robust growth, driven by the accelerating shift towards digital transformation across industries. Key trends include the adoption of cloud-native solutions, which offer scalability and flexibility, enabling businesses to respond rapidly to market changes. The integration of artificial intelligence and machine learning is enhancing customer experience and operational efficiency, providing personalized services and predictive analytics. Additionally, the rise of 5G technology is a significant driver, necessitating advanced BSS capabilities to manage new service models and increased data traffic. The focus on customer-centricity is pushing companies to invest in omni-channel engagement platforms, ensuring seamless interactions across various touchpoints. Furthermore, regulatory compliance and data privacy concerns are propelling the demand for secure, compliant BSS solutions. Opportunities abound in emerging markets where telecom operators are modernizing their infrastructure. Companies that offer innovative, cost-effective solutions are well-positioned to capitalize on this expansion. The continuous evolution of digital ecosystems presents a landscape ripe for growth and innovation in the Digital BSS sector.

Restraints and Challenges:

The Digital BSS Market is currently navigating a landscape of significant restraints and challenges. One of the primary challenges is the integration complexity with legacy systems, which hampers seamless digital transformation and increases operational costs. Additionally, data privacy and security concerns are paramount as digital BSS platforms handle vast amounts of sensitive customer information, requiring robust security measures. The rapid pace of technological advancements also poses a challenge, as companies must continuously update their systems to remain competitive, which can be resource-intensive. Furthermore, the shortage of skilled professionals in the field of digital BSS limits the ability of organizations to effectively implement and manage these systems. Lastly, regulatory compliance across different regions presents a hurdle, as companies must navigate varying laws and standards, which can complicate deployment and increase compliance costs. These challenges collectively impact the growth trajectory of the Digital BSS Market.

Key Companies:

Netcracker Technology, Amdocs, Ciena, Optiva, Comarch, Cerillion, Bearing Point, MATRIXX Software, Openet, Nokia Networks, CSG International, Subex, Tecnotree, Forsk, Mavenir, Enghouse Networks, Tata Communications Transformation Services, ZTEsoft, Infosys, Altran Technologies

Sources:

International Telecommunication Union, European Union Agency for Cybersecurity, U.S. Federal Communications Commission, Organisation for Economic Co-operation and Development, International Institute of Communications, World Economic Forum, United Nations Conference on Trade and Development, International Telecommunication Society, Institute of Electrical and Electronics Engineers, Internet Governance Forum, Telecom Regulatory Authority of India, European Telecommunications Standards Institute, GSMA Mobile World Congress, TM Forum Digital Transformation World, IEEE International Conference on Communications, Internet Corporation for Assigned Names and Numbers, European Commission - Digital Single Market, U.S. National Institute of Standards and Technology, Broadband Commission for Sustainable Development, Asia-Pacific Telecommunity

Research Scope:

Our research scope provides comprehensive market data, insights, and analysis across a variety of critical areas. We cover Local Market Analysis, assessing consumer demographics, purchasing behaviors, and market size within specific regions to identify growth opportunities. Our Local Competition Review offers a detailed evaluation of competitors, including their strengths, weaknesses, and market positioning. We also conduct Local Regulatory Reviews to ensure businesses comply with relevant laws and regulations. Industry Analysis provides an in-depth look at market dynamics, key players, and trends. Additionally, we offer Cross-Segmental Analysis to identify synergies between different market segments, as well as Production-Consumption and Demand-Supply Analysis to optimize supply chain efficiency. Our Import-Export Analysis helps businesses navigate global trade environments by evaluating trade flows and policies. These insights empower clients to make informed strategic decisions, mitigate risks, and capitalize on market opportunities.

TABLE OF CONTENTS

1: Digital BSS Market Overview

2: Executive Summary

3: Premium Insights on the Market

4: Digital BSS Market Outlook

5: Digital BSS Market Strategy

6: Digital BSS Market Size

7: Digital BSS Market, by Type

8: Digital BSS Market, by Product

9: Digital BSS Market, by Technology

10: Digital BSS Market, by Component

11: Digital BSS Market, by Application

12: Digital BSS Market, by Deployment

13: Digital BSS Market, by End User

14: Digital BSS Market, by Module

15: Digital BSS Market, by Functionality

16: Digital BSS Market, by Solutions

17: Digital BSS Market, by Region

18: Competitive Landscape

19: Company Profiles

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