세계의 전화 회의 서비스 시장 보고서(2025년)
Conference Call Services Global Market Report 2025
상품코드 : 1807837
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 250 Pages
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한글목차

세계의 전화 회의 서비스 시장 규모는 향후 수년간 강력한 성장이 예상됩니다. 2029년 연평균 복합 성장률(CAGR)은 5.4%로 확대되어 137억 9,000만 달러로 성장할 것으로 보입니다. 예측 기간의 성장 배경으로는 비즈니스 운영의 세계화 진행, 비용 절감 및 효율성 향상, 가상 이벤트 및 웹 세미나 상승, 하이브리드 미팅 솔루션 수요, 분산형 팀 보급 등이 있습니다. 예측 기간의 주요 동향으로는 기술의 융합, 통신 기술의 진보, 화상 회의 솔루션, 음성과 비디오 통신, AI 주도 기능의 개발, 원격 커뮤니케이션 툴 등이 있습니다.

향후 5년간 성장률 5.4%라는 예측은 이 시장의 지난 예측으로부터 0.5% 소폭 감소를 반영하고 있습니다. 이 감소는 주로 미국과 다른 국가 간의 관세의 영향 때문입니다. 관세 부과로 인해 미국 통신 제공업체는 캐나다와 스웨덴에서 수입한 클라우드 기반 전화 회의 인프라와 인공지능을 탑재한 트랜스크립션 도구의 비용이 증가하고 서비스 품질이 저하될 수 있는 반면 기업 고객에게는 이용료 인상을 강요할 수 있습니다. 또한 상호관세와 무역의 긴장과 한계 증가로 인한 세계 경제와 무역에 대한 악영향으로 인해 그 영향이 보다 광범위하게 이어질 수 있습니다.

원활한 커뮤니케이션에 대한 필요성 증가는 전화 회의 서비스 시장 확대의 원동력이 될 것으로 예측됩니다. 부드럽고 중단 없는 정보 교환을 특징으로 하는 원활한 커뮤니케이션은 원격 근무, 실시간 협업, 데이터 보안, 개인 정보 보호에 대한 우려 등 다양한 요인에 의해 점점 더 중요해지고 있습니다. 특히 원격 근무의 급증은 전화 회의 서비스와 같은 효율적인 커뮤니케이션 도구 수요에 박차를 가하고 있습니다. 이러한 서비스는 참가자가 다양한 장치에서 회의에 참가할 수 있거나 서로 다른 일정 및 시간대에 대응할 수 있는 유연성을 제공하며 협업을 강화합니다. 예를 들어, 미국에 본사를 둔 프로젝트 관리 소프트웨어 회사인 Project.co가 2024년에 보고한 바에 따르면, 클라이언트와의 커뮤니케이션에 프로젝트 관리 도구를 주로 이용하는 개인의 비율은 2023년의 11%에서 2024년에는 19%로 증가했습니다. 따라서 원활한 커뮤니케이션에 대한 요구가 커짐에 따라 전화 회의 서비스 시장이 추진되고 있습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 전략

제36장 부록

JHS
영문 목차

영문목차

Conference call services offer a versatile platform for individuals or groups to conduct meetings, discussions, or presentations remotely, leveraging phone or internet connectivity. They facilitate seamless remote collaboration among team members, clients, partners, and stakeholders, transcending geographical barriers and enabling efficient communication and collaboration for teamwork and project management.

The primary types of conference call services include on-premise, cloud-based, and managed solutions. On-premise conference call services entail conferencing solutions installed, deployed, and managed within an organization's own infrastructure or data center. Various conferencing formats, such as audio or teleconferencing, video conferencing, and others, cater to the diverse needs of end-users spanning corporate enterprises, healthcare, government and defense, education, media and entertainment, among others.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are taking a toll on the professional services sector, especially within legal, consulting, architectural, and engineering fields. Increased duties on imported technology, software, office hardware, and digital infrastructure have pushed up operational costs for firms that rely on global systems and resources. Cross-border consulting engagements are experiencing delays and higher expenses due to elevated travel costs and limited access to international data and tools. Moreover, industries heavily impacted by tariffs such as manufacturing, construction, and logistics are reducing their reliance on outsourced services, dampening demand for professional support. In response, service providers are reassessing pricing models, strengthening ties with domestic vendors, and accelerating the adoption of AI and automation to maintain profitability and client satisfaction in an increasingly volatile environment.

The conference call services market research report is one of a series of new reports from The Business Research Company that provides conference call services market statistics, including conference call services industry global market size, regional shares, competitors with a conference call services market share, detailed conference call services market segments, market trends and opportunities, and any further data you may need to thrive in the conference call services industry. This conference call services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The conference call services market size has grown strongly in recent years. It will grow from $10.55 billion in 2024 to $11.15 billion in 2025 at a compound annual growth rate (CAGR) of 5.7%. The growth in the historic period can be attributed to the increased remote work, rise in the globalization, integration with collaboration platforms, focus on user experience, increased business continuity planning.

The conference call services market size is expected to see strong growth in the next few years. It will grow to $13.79 billion in 2029 at a compound annual growth rate (CAGR) of 5.4%. The growth in the forecast period can be attributed to the increasing globalization of business operations, increasing cost reduction and efficiency, the rise of virtual events and webinars, demand for hybrid meeting solutions, and increasing prevalence of distributed teams. Major trends in the forecast period include convergence of technologies, advancements in telecommunications technology, video conferencing solutions, audio and video communication, development of AI-driven capabilities, and remote communication tools.

The forecast of 5.4% growth over the next five years reflects a modest reduction of 0.5% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. The imposition of tariffs may challenge U.S. communication providers by increasing costs for cloud-based teleconferencing infrastructure and artificial intelligence-powered transcription tools imported from Canada and Sweden, potentially reducing service quality while forcing higher subscription fees for enterprise customers. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The increasing need for seamless communication is anticipated to be a driving force behind the expansion of the conference call services market in the foreseeable future. Seamless communication, characterized by smooth and uninterrupted information exchange, is becoming increasingly essential due to various factors such as remote work, real-time collaboration, data security, and privacy concerns. The surge in remote work, in particular, has spurred demand for efficient communication tools like conference call services, facilitating team connectivity and collaboration from any location. These services offer flexibility, enabling participants to join meetings from various devices and accommodating different schedules and time zones for enhanced collaboration. For example, in 2024, as reported by Project.co, a US-based project management software company, the percentage of individuals primarily utilizing project management tools for client communication increased from 11% in 2023 to 19% in 2024. Hence, the increasing need for smooth communication propels the conference call services market forward.

Prominent players in the conference call services sector are directing their efforts towards harnessing advanced algorithms and machine learning methodologies, such as real-time communications, to overcome common obstacles and facilitate seamless interaction among participants. Real-time communications entail the instantaneous exchange of information among individuals or groups situated in disparate locations, enabling immediate interaction and feedback. For instance, in October 2023, Cisco Systems Inc., a leading US-based technology company, unveiled the Webex AI Assistant for its Webex platform during the WebexOne conference. This strategic initiative aims to bolster productivity and user experience in hybrid work environments by leveraging AI capabilities for real-time translation, transcription, noise reduction, and mitigation of network connectivity issues. The Webex AI Assistant incorporates features such as automatic customer satisfaction (CSAT) scoring and topic analytics, providing businesses with personalized service experiences and enhancing accessibility by offering real-time transcription, automated closed captioning, and post-meeting transcripts, thereby catering to individuals who are deaf or hard of hearing.

In March 2022, Hewlett-Packard Development Company, a leading US technology firm, completed the acquisition of Poly for approximately $3.3 billion. This strategic move is geared towards bolstering HP's hybrid work offerings, particularly in the realms of headsets and videoconferencing technology, to address the increasing demand for remote collaboration solutions. Poly, based in the US, specializes in developing comprehensive video conferencing solutions encompassing audio, content sharing, and high-quality video capabilities.

Major companies operating in the conference call services market report are Google LLC; Microsoft Corporation; Verizon Communications Inc.; AT&T Inc.; Huawei Technologies Co. Ltd.; Cisco Systems Inc.; Adobe Systems Incorporated; Logitech; Zoom Video Communications Inc.; Citrix Systems Inc.; Avaya LLC; Genesys Cloud Services Inc.; Mitel Networks Corporation; Alcatel-Lucent Enterprise Inc; BT Conferencing Inc.; Zoho Corporation Pvt. Ltd.; GoTo; RingCentral Inc.; Premiere Global Services Inc. (PGi); DIALPAD INC.; Nextiva; BlueJeans Network LLC; Zip Conferencing; bSimplify

North America was the largest region in the conference call services market in 2024. The regions covered in the conference call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the conference call services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The conference call services market consists of revenues earned by entities by providing services such as audio conferencing, video conferencing, recording, participant management, security features, and customer support. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Conference Call Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on conference call services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for conference call services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The conference call services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

Scope

Table of Contents

1. Executive Summary

2. Conference Call Services Market Characteristics

3. Conference Call Services Market Trends And Strategies

4. Conference Call Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Conference Call Services Growth Analysis And Strategic Analysis Framework

6. Conference Call Services Market Segmentation

7. Conference Call Services Market Regional And Country Analysis

8. Asia-Pacific Conference Call Services Market

9. China Conference Call Services Market

10. India Conference Call Services Market

11. Japan Conference Call Services Market

12. Australia Conference Call Services Market

13. Indonesia Conference Call Services Market

14. South Korea Conference Call Services Market

15. Western Europe Conference Call Services Market

16. UK Conference Call Services Market

17. Germany Conference Call Services Market

18. France Conference Call Services Market

19. Italy Conference Call Services Market

20. Spain Conference Call Services Market

21. Eastern Europe Conference Call Services Market

22. Russia Conference Call Services Market

23. North America Conference Call Services Market

24. USA Conference Call Services Market

25. Canada Conference Call Services Market

26. South America Conference Call Services Market

27. Brazil Conference Call Services Market

28. Middle East Conference Call Services Market

29. Africa Conference Call Services Market

30. Conference Call Services Market Competitive Landscape And Company Profiles

31. Conference Call Services Market Other Major And Innovative Companies

32. Global Conference Call Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Conference Call Services Market

34. Recent Developments In The Conference Call Services Market

35. Conference Call Services Market High Potential Countries, Segments and Strategies

36. Appendix

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