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세계의 실시간 피드백 소프트웨어 시장 보고서(2025년)
Real-Time Feedback Software Global Market Report 2025
상품코드 : 1760246
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 175 Pages
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한글목차

실시간 피드백 소프트웨어 시장 규모는 향후 수년간 급성장할 것으로 예측됩니다. 개인화된 유저 체험의 중시라고 하는 요인에 의한 것으로 예측됩니다. 예측 기간에 있어서의 주요 동향으로서는 인공지능을 활용한 센티먼트 분석의 진전, 콜라보레이션 플랫폼과의 통합, 모바일 퍼스트 피드백 툴의 혁신, 예측 피드백 분석의 개발, 감정 인식 기술의 연구 개발 등을 들 수 있습니다.

리모트 워크와 하이브리드 워크 환경의 확대가 실시간 피드백 소프트웨어 시장의 성장을 견인할 것으로 예측됩니다. 직원들이 일과 삶의 균형과 유연성을 선호하고 사생활과 업무 헌신을 더 잘 관리할 수 있게 되면서 이러한 작업 환경에 대한 수요가 높아지고 있습니다. 모니터링을 가능하게 하고 분산된 팀 전체 직원의 참여를 유지하는 데 중요한 역할을 합니다. 예를 들어, 2025년 2월 미국의 경영 컨설팅 회사인 Robert Half의 보고서에 따르면 하이브리드 채용 공고가 2023년 9%에서 2024년 말까지 23%로 증가한 반면, 같은 기간 완전 원격 채용 공고가 10%에서 15%로 증가했다고 합니다.

실시간 피드백 소프트웨어 시장의 주요 기업은 인공지능(AI)을 탑재한 얼굴 분석 소프트웨어 등 고객 경험을 향상시키고 실시간 감정적 인사이트를 제공하는 혁신적인 솔루션 개발에 주력하고 있습니다. 동영상으로부터 표정, 감정, 특징을 해석하는 알고리즘을 사용해, 고객의 감정이나 행동에 관한 실시간의 피드백을 기재하고 있습니다. 예를 들어, 2023년 2월 핀란드에 본사를 둔 고객 피드백 기술 회사인 해피오어노트(HappyOrNot Ltd.)는 AI 기반 얼굴 분석 소프트웨어가 포함된 스마일리 터치 단말기의 업데이트 버전을 출시했습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 무역전쟁과 관세, 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별/국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 전략

제36장 부록

KTH
영문 목차

영문목차

Real-time feedback software is a tool designed to collect and analyze feedback instantly from users, employees, or systems, providing immediate insights and responses that enable quick decision-making, performance improvement, and issue resolution. This software is commonly used to enhance customer experience, optimize workflows, and monitor real-time data across various industries.

The primary components of real-time feedback software include software and services. The software refers to the digital platform or application that enables the real-time collection, analysis, and reporting of feedback. It can be deployed in two modes on-premises and cloud-based. The software is suitable for organizations of all sizes, from small and medium enterprises to large enterprises. It serves a wide range of industries, including banking, financial services, insurance, healthcare, retail, information technology and telecommunications, education, and other sectors.

The real-time feedback software market research report is one of a series of new reports from The Business Research Company that provides real-time feedback software market statistics, including real-time feedback software industry global market size, regional shares, competitors with a real-time feedback software market share, detailed real-time feedback software market segments, market trends and opportunities, and any further data you may need to thrive in the real-time feedback software industry. This real-time feedback software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The real-time feedback software market size has grown rapidly in recent years. It will grow from $1.82 billion in 2024 to $2.10 billion in 2025 at a compound annual growth rate (CAGR) of 15.4%. The growth during the historic period can be attributed to several factors, including a heightened focus on employee engagement, the rise of remote work culture, growing demand for customer satisfaction tools, the increasing limitations of annual performance reviews, and the adoption of agile management practices.

The real-time feedback software market size is expected to see rapid growth in the next few years. It will grow to $3.68 billion in 2029 at a compound annual growth rate (CAGR) of 15.0%. The growth during the forecast period can be attributed to factors such as the expansion of hybrid work environments, rising demand for real-time customer insights, a shift towards continuous performance management, increased investments in human resources technology, and a greater focus on personalized user experiences. Key trends in the forecast period include advancements in artificial intelligence-powered sentiment analysis, integration with collaboration platforms, innovations in mobile-first feedback tools, the development of predictive feedback analytics, and research and development in emotion recognition technologies.

The expansion of remote and hybrid work environments is expected to drive the growth of the real-time feedback software market. Remote and hybrid work refer to flexible work arrangements where employees work fully from remote locations or divide their time between remote and on-site offices, utilizing digital tools and connectivity to maintain productivity and collaboration. The demand for such work settings is rising as employees prioritize work-life balance and flexibility, allowing them to better manage their personal lives and professional commitments. Real-time feedback software plays a key role in these environments by enabling continuous communication and performance monitoring, helping to maintain employee engagement across distributed teams. It streamlines feedback processes by providing immediate insights and improving collaboration, satisfaction, and productivity. For instance, in February 2025, a report by Robert Half Inc., a US-based management consulting company, revealed that hybrid job postings grew from 9% in 2023 to 23% by the end of 2024, while fully remote job listings increased from 10% to 15% during the same period. As a result, the growing trend of remote and hybrid work is accelerating the demand for real-time feedback software.

Leading companies in the real-time feedback software market are focusing on developing innovative solutions such as artificial intelligence (AI)-powered facial analysis software to enhance customer experience and provide real-time emotional insights. AI-powered facial analysis technology uses algorithms to interpret facial expressions, emotions, and features from images or videos, offering real-time feedback on customer sentiments and behavior. For example, in February 2023, HappyOrNot Ltd., a Finland-based customer feedback technology company, launched an updated version of the Smiley Touch terminal, which includes AI-powered facial analysis software. This software analyzes facial expressions and emotions to provide immediate insights into customer sentiment, enhancing the customer experience with emotional responses captured through facial recognition.

In June 2022, InMoment Inc., a US-based software company, acquired Review Trackers Inc. for an undisclosed sum. This acquisition strengthens InMoment's XI platform by integrating comprehensive customer review management, allowing businesses to gather and analyze feedback from various online platforms. The addition enhances InMoment's capabilities in delivering deeper insights, improving customer experience, and driving business growth across the customer lifecycle.

Major players in the real-time feedback software market are Salesforce Inc., HubSpot Inc., Learning Technologies Group, StellaService Inc., Allegiance Inc., Culture Amp Inc., Aderant, TalentQuest LLC, 15Five, HappyOrNot, Mentimeter AB, Eletive AB, Mesh AI, AskNicely Inc., PerformYard Inc., Praxis Labs, 500apps.com, Leapsome, Zonka Feedback Private Limited, ThriveSparrow.

North America was the largest region in the real-time feedback software market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in real-time feedback software report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the real-time feedback software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The real-time feedback software market consists of revenues earned by entities by providing services such as employee performance feedback, customer experience feedback, artificial intelligence-driven sentiment analysis, survey and polling tools, and analytics and reporting solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. The real-time feedback software market also includes sales of cloud-based and on-premise feedback platforms, artificial intelligence-powered analytics tools, survey and polling software, real-time reporting dashboards, and integration solutions for HR and customer experience management systems. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Real-Time Feedback Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on real-time feedback software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for real-time feedback software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The real-time feedback software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Real-Time Feedback Software Market Characteristics

3. Real-Time Feedback Software Market Trends And Strategies

4. Real-Time Feedback Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

5. Global Real-Time Feedback Software Growth Analysis And Strategic Analysis Framework

6. Real-Time Feedback Software Market Segmentation

7. Real-Time Feedback Software Market Regional And Country Analysis

8. Asia-Pacific Real-Time Feedback Software Market

9. China Real-Time Feedback Software Market

10. India Real-Time Feedback Software Market

11. Japan Real-Time Feedback Software Market

12. Australia Real-Time Feedback Software Market

13. Indonesia Real-Time Feedback Software Market

14. South Korea Real-Time Feedback Software Market

15. Western Europe Real-Time Feedback Software Market

16. UK Real-Time Feedback Software Market

17. Germany Real-Time Feedback Software Market

18. France Real-Time Feedback Software Market

19. Italy Real-Time Feedback Software Market

20. Spain Real-Time Feedback Software Market

21. Eastern Europe Real-Time Feedback Software Market

22. Russia Real-Time Feedback Software Market

23. North America Real-Time Feedback Software Market

24. USA Real-Time Feedback Software Market

25. Canada Real-Time Feedback Software Market

26. South America Real-Time Feedback Software Market

27. Brazil Real-Time Feedback Software Market

28. Middle East Real-Time Feedback Software Market

29. Africa Real-Time Feedback Software Market

30. Real-Time Feedback Software Market Competitive Landscape And Company Profiles

31. Real-Time Feedback Software Market Other Major And Innovative Companies

32. Global Real-Time Feedback Software Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Real-Time Feedback Software Market

34. Recent Developments In The Real-Time Feedback Software Market

35. Real-Time Feedback Software Market High Potential Countries, Segments and Strategies

36. Appendix

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