세계의 인공지능(AI) 챗봇 시장 보고서(2025년)
Artificial Intelligence (AI) Chatbot Global Market Report 2025
상품코드 : 1702777
리서치사 : The Business Research Company
발행일 : On Demand Report
페이지 정보 : 영문 200 Pages
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한글목차

인공지능(AI) 챗봇 시장 규모는 향후 수년간 비약적인 성장이 전망될 예정입니다. 예측 기간의 성장은 AI 기술에 대한 인식과 수용도 증가, 가상 비서에 대한 수요 증가, 고객 지원 자동화에 대한 수요 증가, 개인화된 고객 경험에 대한 요구 증가, 인공지능(AI) 챗봇 개발에 대한 투자 증가 등에 기인한다고 생각됩니다.

인공지능(AI) 챗봇 시장은 자동화된 서비스에 대한 수요 증가에 따라 크게 성장하고 있습니다. 기업들은 기술 발전을 통해 서비스 제공을 가속화하고 경쟁력을 유지하기 위해 자동화를 도입하고 있습니다. AI를 탑재한 채팅봇은 태스크를 자동화하고 실시간 지원을 제공하고 고객 경험을 향상시키는 데 중요한 역할을 하고 있습니다.

인공지능(AI) 챗봇 시장의 주요 기업은 이해하고 뉘앙스가 있는 응답을 생성하는 채팅봇의 능력을 향상시키기 위해 GPT-4 등의 선진기술의 개발에 주력하고 있습니다. Aviation과 Microsoft는 2023년 11월, 고급 NLP와 머신러닝을 사용하여 비행 관련 쿼리에 원활한 대화를 제공하는 인공지능(AI) 챗봇, 6Eskai를 론칭하기 위해 협력했습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 - 금리, 인플레이션, 지정학, 신형 코로나 바이러스 감염, 그리고 경기 회복이 시장에 미치는 영향을 포함한 거시 경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

제6장 시장 세분화

제7장 지역별, 국가별 분석

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

제31장 기타 주요 기업 및 혁신 기업

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

제36장 부록

SHW
영문 목차

영문목차

An AI chatbot is a software application driven by artificial intelligence (AI) that mimics human-like conversation through text or speech. These chatbots utilize AI technologies such as natural language processing (NLP), machine learning, and sometimes neural networks to comprehend and respond to user inquiries or commands.

AI chatbots primarily offer solutions and services. A solution refers to a uniform mixture of two or more substances in varying proportions up to the solubility limit. The predominant substance is known as the solvent, while the lesser substances are termed solutes. These solutions can be deployed via cloud or on-premise models across platforms including websites, contact centers, social media, and mobile applications. They cater to various industry verticals such as banking, financial services, and insurance (BFSI), retail and e-commerce, information technology and telecom, healthcare, media and entertainment, among others.

The artificial intelligence (AI) chatbot market research report is one of a series of new reports from The Business Research Company that provides artificial intelligence (AI) chatbot market statistics, including artificial intelligence (AI) chatbot industry global market size, regional shares, competitors with artificial intelligence (AI) chatbot market share, detailed artificial intelligence (AI) chatbot market segments, market trends, and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) chatbot industry. This artificial intelligence (AI) chatbot research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The artificial intelligence (AI) chatbot market size has grown exponentially in recent years. It will grow from $8.6 billion in 2024 to $11.14 billion in 2025 at a compound annual growth rate (CAGR) of 29.5%. The growth in the historic period can be attributed to the rise of messaging platforms, expansion of mobile apps, rising costs of human customer support, rise of natural language processing, and increasing urbanization.

The artificial intelligence (AI) chatbot market size is expected to see exponential growth in the next few years. It will grow to $31.11 billion in 2029 at a compound annual growth rate (CAGR) of 29.3%. The growth in the forecast period can be attributed to rising awareness and acceptance of AI technologies, rising demand for virtual assistants, increasing demand for customer support automation, growing need for personalized customer experiences, and increasing investment in AI chatbot development. Major trends in the forecast period include technological advancements, integration with voice assistants, hyper-personalization, integration with augmented reality, and blockchain integration.

The AI chatbot market is experiencing substantial growth due to increasing demand for automated services. These services involve minimal human intervention and rely on automation technologies, algorithms, and AI to execute predefined actions efficiently. Companies are adopting automation to accelerate service delivery and maintain competitiveness through technological advancements. AI chatbots, powered by AI, play a crucial role by automating tasks, offering real-time support, and enhancing customer experiences. For example, Formstack reported in May 2023 that many organizations use automation for optimizing workflows, data management, and regulatory compliance.

Major players in the AI chatbot market are focusing on developing advanced technologies such as GPT-4 to improve chatbot capabilities in understanding and generating nuanced responses. GPT-4, a significant advancement in natural language processing, exemplifies this progress. For instance, InterGlobe Aviation and Microsoft collaborated to launch 6Eskai in November 2023, an AI chatbot using advanced NLP and machine learning to provide seamless interaction for flight-related queries. This innovation includes personalized discount suggestions based on user preferences, enhancing customer satisfaction and loyalty.

In April 2022, Laiye acquired Mindsay, aiming to bolster its AI chatbot solutions with Mindsay's expertise in customer service automation. Mindsay, based in France, specializes in chatbot and voicebot platforms, aligning with Laiye's strategic growth in this sector.

Major players in the artificial intelligence (AI) chatbot market are Google LLC, Microsoft Corporation, Amazon Web Service, International Business Machines Corporation, SAP SE, NVIDIA Corporation, OpenAI Inc., Ada Support Inc., LivePerson Inc., Acuvate Software, Gupshup Technology India Private Limited, Aivo Corporation, Inbenta Technologies Inc., Nuance Communications Inc., Chatfuel LLC, Botsify Inc., SmartBots.ai, Rasa Technologies GmbH, Artificial Solutions International AB, Botpress Inc., LogMeIn Inc., and Saarthi.ai.

North America was the largest region in the artificial intelligence (AI) chatbot market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in artificial intelligence (AI) chatbot report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the artificial intelligence (AI) chatbot market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) chatbot market includes revenues earned by entities by providing services such as virtual assistants, information retrieval, lead generation, and personal finance management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) Chatbot Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (ai) chatbot market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Where is the largest and fastest growing market for artificial intelligence (ai) chatbot ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (ai) chatbot market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

Scope

Table of Contents

1. Executive Summary

2. Artificial Intelligence (AI) Chatbot Market Characteristics

3. Artificial Intelligence (AI) Chatbot Market Trends And Strategies

4. Artificial Intelligence (AI) Chatbot Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Artificial Intelligence (AI) Chatbot Growth Analysis And Strategic Analysis Framework

6. Artificial Intelligence (AI) Chatbot Market Segmentation

7. Artificial Intelligence (AI) Chatbot Market Regional And Country Analysis

8. Asia-Pacific Artificial Intelligence (AI) Chatbot Market

9. China Artificial Intelligence (AI) Chatbot Market

10. India Artificial Intelligence (AI) Chatbot Market

11. Japan Artificial Intelligence (AI) Chatbot Market

12. Australia Artificial Intelligence (AI) Chatbot Market

13. Indonesia Artificial Intelligence (AI) Chatbot Market

14. South Korea Artificial Intelligence (AI) Chatbot Market

15. Western Europe Artificial Intelligence (AI) Chatbot Market

16. UK Artificial Intelligence (AI) Chatbot Market

17. Germany Artificial Intelligence (AI) Chatbot Market

18. France Artificial Intelligence (AI) Chatbot Market

19. Italy Artificial Intelligence (AI) Chatbot Market

20. Spain Artificial Intelligence (AI) Chatbot Market

21. Eastern Europe Artificial Intelligence (AI) Chatbot Market

22. Russia Artificial Intelligence (AI) Chatbot Market

23. North America Artificial Intelligence (AI) Chatbot Market

24. USA Artificial Intelligence (AI) Chatbot Market

25. Canada Artificial Intelligence (AI) Chatbot Market

26. South America Artificial Intelligence (AI) Chatbot Market

27. Brazil Artificial Intelligence (AI) Chatbot Market

28. Middle East Artificial Intelligence (AI) Chatbot Market

29. Africa Artificial Intelligence (AI) Chatbot Market

30. Artificial Intelligence (AI) Chatbot Market Competitive Landscape And Company Profiles

31. Artificial Intelligence (AI) Chatbot Market Other Major And Innovative Companies

32. Global Artificial Intelligence (AI) Chatbot Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Artificial Intelligence (AI) Chatbot Market

34. Recent Developments In The Artificial Intelligence (AI) Chatbot Market

35. Artificial Intelligence (AI) Chatbot Market High Potential Countries, Segments and Strategies

36. Appendix

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