ㅁ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
ㅁ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송기일은 문의해 주시기 바랍니다.
한글목차
보험 챗봇 시장 규모는 향후 몇 년 동안 비약적인 성장을 보일 것으로 예상되며, 2029년까지 CAGR 26.1%로 24억 5,000만 달러에 달할 것으로 예측됩니다. 예측 기간 동안의 성장은 고객의 기대치 상승, 비용 효율성 및 자동화, 디지털 채널의 부상, 고객 참여 강화, 인슈어테크의 급격한 성장에 기인합니다. 예측 기간의 주요 동향으로는 AI의 지속적인 발전, 설명 가능한 AI(xai), 동적 스크립팅 및 적응형 대화, AI를 활용한 사기 감지, 고객 지원의 인간 증강 등이 있습니다.
자동화 서비스에 대한 수요 증가는 향후 보험 챗봇 시장의 성장을 견인할 것으로 예상됩니다. 자동화 서비스는 자동화 기술, 알고리즘, 인공지능(AI)을 사용하여 사전 정의된 작업이나 워크플로우를 실행하고 최소한의 인간 개입으로 작동하는 프로세스, 작업 또는 시스템을 포함하며, AI를 탑재한 보험 챗봇은 보험사와 고객의 다양한 기능을 자동화할 수 있습니다. 다양한 기능을 자동화할 수 있습니다. 자동화를 통해 보험 챗봇은 일상적인 업무를 처리하고, 실시간 지원을 제공하며, 전반적인 고객 경험을 향상시킬 수 있습니다. 예를 들어, 2023년 5월 미국 소프트웨어 회사 Formstack은 약 76%의 조직이 일상적인 워크플로우를 최적화하기 위해 자동화를 활용하고, 58%는 데이터 및 보고서 작성을 위해 자동화를 활용하여 계획을 지원하고, 36%는 규정 준수를 보장하기 위해 자동화를 채택하고 있다고 보고했습니다. 보고했습니다. 또한 2023년 9월, 독일에 본부를 둔 비영리 단체인 국제로봇연맹은 2022년 산업용 로봇 설치 대수가 전 세계적으로 55만 3,052대로 전년 대비 5% 성장할 것이라고 밝혔습니다. 따라서 자동화 서비스에 대한 수요 증가가 보험 챗봇 시장의 성장을 가속하고 있습니다.
보험 챗봇 시장의 주요 기업들은 특히 고객 서비스용 챗봇에 초점을 맞춘 신제품을 적극적으로 개발하여 경쟁력을 확보하고 있습니다. 고객 서비스는 기업이나 조직이 제공하는 다양한 활동과 지원을 포함하며, 구매 여정을 통해 고객을 지원하고 만족시키는 것을 의미합니다. 예를 들어, 독일에 본사를 둔 금융 서비스 회사 INZMO는 2023년 6월, 자사 소비자 웹사이트의 고객 서비스를 강화하기 위해 ChatGPT를 탑재한 챗봇 NIMO를 출시했으며, OpenAI의 ChatGPT 기술을 활용한 NIMO는 INZMO의 INZMO는 NIMO의 기능을 더욱 강화하여 셀프 서비스 기능, 판매 안내, 개인화된 추천, 보험금 청구 절차, 보상 옵션, 가격 체계 등에 대한 문의를 보다 효율적으로 처리할 수 있도록 할 계획입니다. 보험금 청구 및 결제 프로세스 지원 등의 기능을 모색하고 있습니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향과 전략
제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오
제5장 세계의 성장 분석과 전략 분석 프레임워크
세계 보험 챗봇 PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 성장 촉진요인 및 억제요인)
최종 이용 산업 분석
세계의 보험 챗봇 시장 : 성장률 분석
세계의 보험 챗봇 시장 실적 : 규모와 성장, 2019-2024
세계의 보험 챗봇 시장 예측 : 규모와 성장, 2024-2029, 2034F
세계 보험 챗봇 전체 시장(TAM)
제6장 시장 세분화
세계의 보험 챗봇 시장 : 유형별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
고객 서비스 챗봇
영업 챗봇
청구 처리 챗봇
인수 챗봇
기타 유형
세계의 보험 챗봇 시장 : 사용자 인터페이스별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
텍스트 기반 인터페이스
음성 기반 인터페이스
세계의 보험 챗봇 시장 : 플랫폼별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
웹 기반
모바일 기반
세계의 보험 챗봇 시장 : 고객 서비스 챗봇 유형별 세분화, 분석과 예측, 2019-2024, 2024-2029F, 2034F
자주 있는 질문과 일반 문의
폴리시 정보 및 업데이트
예약 스케줄
세계의 보험 챗봇 시장 : 영업 챗봇 유형별 세분화, 분석과 예측, 2019-2024, 2024-2029F, 2034F
리드 제너레이션
정책 비교
견적 작성
세계의 보험 챗봇 시장 : 청구 처리 챗봇 유형별 세분화, 분석과 예측, 2019-2024, 2024-2029F, 2034F
청구 제출 지원
현황 업데이트
문서 지원
세계의 보험 챗봇 시장 : 인수 챗봇 유형별 세분화, 분석과 예측, 2019-2024, 2024-2029F, 2034F
리스크 평가 지원
인수을 위한 데이터 수집
정책 제안
세계의 보험 챗봇 시장 : 기타 유형별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
피드백 및 설문조사 챗봇
마케팅 및 프로모션 챗봇
컴플라이언스 및 규제 챗봇
제7장 지역별/국가별 분석
세계의 보험 챗봇 시장 : 지역별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
세계의 보험 챗봇 시장 : 국가별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도와 기업 개요
보험 챗봇 시장 : 경쟁 구도
보험 챗봇 시장 : 기업 개요
Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
Allstate Corporation Overview, Products and Services, Strategy and Financial Analysis
Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
Geico Overview, Products and Services, Strategy and Financial Analysis
제31장 기타 주요 기업 및 혁신 기업
Nuance Communications
Verint Systems Inc.
Userlike
Shift Technologies
LivePerson Inc.
Lemonade
Yellow.ai
Boostlingo
Conversica
Ada Support Inc.
ShareChat
Snapsheet
Insurify
Lexalytics Inc.
Spixii
제32장 세계 시장 경쟁 벤치마킹과 대시보드
제33장 주요 인수합병(M&A)
제34장 최근 시장 동향
제35장 시장 잠재력이 높은 국가, 부문, 전략
보험 챗봇 시장(2029년) : 새로운 기회를 제공하는 국가
보험 챗봇 시장(2029년) : 새로운 기회를 제공하는 부문
보험 챗봇 시장(2029년) : 성장 전략
시장 동향에 근거한 전략
경쟁 전략
제36장 부록
LSH
영문 목차
영문목차
An insurance chatbot is a specialized chatbot created to assist users with inquiries, tasks, and transactions related to insurance. These chatbots are designed to enhance operational efficiency, improve customer satisfaction, and facilitate seamless interactions between insurance providers and policyholders.
The primary types of insurance chatbots comprise customer service chatbots, sales chatbots, claims processing chatbots, underwriting chatbots, and others. Customer service chatbots are automated systems specifically crafted to engage with customers, handle inquiries, deliver information, and provide real-time assistance. These chatbots utilize various user interfaces, including text-based and voice-based interfaces, and are deployed across various platforms such as web-based and mobile-based applications.
The interface chatbot market research report is one of a series of new reports from The Business Research Company that provides interface chatbot market statistics, including interface chatbot industry global market size, regional shares, competitors with interface chatbot market share, detailed interface chatbot market segments, market trends, and opportunities, and any further data you may need to thrive in the interface chatbot industry. This interface chatbot market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The insurance chatbot market size has grown exponentially in recent years. It will grow from $0.77 billion in 2024 to $0.97 billion in 2025 at a compound annual growth rate (CAGR) of 26.2%. The growth in the historic period can be attributed to focus on personalization, expansion of multichannel capabilities, increased use in claims processing, use of predictive analytics, integration with voice assistants.
The insurance chatbot market size is expected to see exponential growth in the next few years. It will grow to $2.45 billion in 2029 at a compound annual growth rate (CAGR) of 26.1%. The growth in the forecast period can be attributed to increasing customer expectations, cost efficiency and automation, rise of digital channels, enhanced customer engagement, rapid growth in insurtech. Major trends in the forecast period include continuous ai advancements, explainable ai (xai), dynamic scripting and adaptive conversations, ai-powered fraud detection, human augmentation in customer support.
The growing demand for automated services is expected to drive the growth of the insurance chatbot market in the future. Automated services involve processes, tasks, or systems that operate with minimal human intervention, using automation technologies, algorithms, and artificial intelligence (AI) to execute predefined actions or workflows. Insurance chatbots, powered by AI, can automate various functions for insurance companies and their customers. Through automation, insurance chatbots can handle routine tasks, provide real-time support, and enhance the overall customer experience. For example, in May 2023, Formstack, a US-based software company, reported that around 76% of organizations use automation to optimize their daily workflows, 58% leverage automation for data and reporting to aid in planning, and 36% adopt automation to ensure regulatory compliance. Additionally, in September 2023, the International Federation of Robotics, a Germany-based non-profit organization, revealed that there were 553,052 industrial robot installations worldwide, marking a 5% year-on-year growth rate in 2022. Therefore, the increasing demand for automated services is fueling the growth of the insurance chatbot market.
Major players in the insurance chatbot market are actively developing new products, particularly focusing on chatbots for customer service, to gain a competitive edge. Customer service encompasses a range of activities and support provided by businesses or organizations to assist and satisfy customers throughout their purchasing journey. For instance, INZMO, a Germany-based financial services company, launched NIMO, a ChatGPT-powered chatbot, in June 2023, to enhance customer service on its consumer website. NIMO, leveraging OpenAI's ChatGPT technology, provides 24/7 personalized assistance to INZMO customers, streamlining interactions on queries related to insurance policies, claims procedures, coverage options, pricing structures, and more. INZMO plans to further enhance NIMO's capabilities, exploring features such as self-service functionality, sales guidance, personalized recommendations, and support in the claims and settlements process.
In June 2022, Glia Technologies Inc., a US-based customer service technology company, acquired Finn AI for an undisclosed amount. This acquisition enriched Glia's Digital Customer Service (DCS) platform by integrating Finn AI's proven conversational AI solutions. The integration allows Glia to offer a comprehensive and industry-leading chatbot solution for financial institutions, streamlining customer interactions and driving operational efficiencies at scale. Finn AI, a Canada-based AI-powered chatbot platform, brings valuable expertise to Glia, reinforcing its position in the dynamic landscape of digital customer service. This strategic acquisition underscores the commitment to advancing technology solutions in the insurance chatbot market.
Major companies operating in the insurance chatbot market report are Amazon.com Inc., International Business Machines Corporation, Allstate Corporation, Oracle Corporation, Geico, Nuance Communications, Verint Systems Inc., Userlike, Shift Technologies, LivePerson Inc., Lemonade, Yellow.ai, Boostlingo, Conversica, Ada Support Inc., ShareChat, Snapsheet, Insurify, Lexalytics Inc., Spixii, Chatfuel, Livegenic, Violet, Alphachat.ai, Sense360, Botsify, ManyChat, Engati, Inbenta Technologies Inc., SANA Benefits
North America was the largest region in the insurance chatbot market in 2024. The regions covered in the insurance chatbot market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the insurance chatbot market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain
The insurance chatbot market includes revenues earned by entities by providing services such as customer service, lead generation, claims processing, underwriting, and policy recommendations. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The insurance chatbot market consists of sales of computers, mobile devices and smart speakers. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Insurance Chatbot Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on insurance chatbot market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for insurance chatbot ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The insurance chatbot market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Type: Customer Service Chatbots; Sales Chatbots; Claims Processing Chatbots; Underwriting Chatbots; Other Types
2) By User Interface: Text-Based Interface; Voice-Based Interface
3) By Platform: Web-Based; Mobile-Based
Subsegments:
1) By Customer Service Chatbots: FAQs and General Inquiries; Policy Information And Updates; Appointment Scheduling
2) By Sales Chatbots: Lead Generation; Policy Comparison; Quote Generation
3) By Claims Processing Chatbots: Claim Submission Assistance; Status Updates; Documentation Support
4) By Underwriting Chatbots: Risk Assessment Assistance; Data Collection For Underwriting; Policy Recommendations
5) By Other Types: Feedback And Survey Chatbots; Marketing And Promotion Chatbots; Compliance And Regulatory Chatbots
Companies Mentioned: Amazon.com Inc.; International Business Machines Corporation; Allstate Corporation; Oracle Corporation; Geico
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
1. Executive Summary
2. Insurance Chatbot Market Characteristics
3. Insurance Chatbot Market Trends And Strategies
4. Insurance Chatbot Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global Insurance Chatbot Growth Analysis And Strategic Analysis Framework
5.1. Global Insurance Chatbot PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Insurance Chatbot Market Growth Rate Analysis
5.4. Global Insurance Chatbot Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Insurance Chatbot Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Insurance Chatbot Total Addressable Market (TAM)
6. Insurance Chatbot Market Segmentation
6.1. Global Insurance Chatbot Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Customer Service Chatbots
Sales Chatbots
Claims Processing Chatbots
Underwriting Chatbots
Other Types
6.2. Global Insurance Chatbot Market, Segmentation By User Interface, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Text-Based Interface
Voice-Based Interface
6.3. Global Insurance Chatbot Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Web-Based
Mobile-Based
6.4. Global Insurance Chatbot Market, Sub-Segmentation Of Customer Service Chatbots, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
FAQs and General Inquiries
Policy Information And Updates
Appointment Scheduling
6.5. Global Insurance Chatbot Market, Sub-Segmentation Of Sales Chatbots, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Lead Generation
Policy Comparison
Quote Generation
6.6. Global Insurance Chatbot Market, Sub-Segmentation Of Claims Processing Chatbots, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Claim Submission Assistance
Status Updates
Documentation Support
6.7. Global Insurance Chatbot Market, Sub-Segmentation Of Underwriting Chatbots, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Risk Assessment Assistance
Data Collection For Underwriting
Policy Recommendations
6.8. Global Insurance Chatbot Market, Sub-Segmentation Of Other Types, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Feedback And Survey Chatbots
Marketing And Promotion Chatbots
Compliance And Regulatory Chatbots
7. Insurance Chatbot Market Regional And Country Analysis
7.1. Global Insurance Chatbot Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Insurance Chatbot Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
