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한글목차
세계의 챗봇 시장 규모는 향후 수년간 비약적인 성장이 예상됩니다. 2029년에는 CAGR 30.0%, 규모는 295억 달러로 성장할 것으로 예상됩니다. 예측 기간의 성장은 개별화와 사용자 컨텍스트, 업계 특화형 챗봇, 비즈니스 용도와의 통합, 인사·채용에 있어서의 챗봇, 보안 대책의 강화 등에 기인한다고 생각됩니다. 예측 기간의 주요 동향으로는 AI와 머신러닝 채용 확대, 옴니채널 챗봇 전개, 음성 기반의 챗봇과 대화형 인터페이스, 개별화와 사용자 컨텍스트의 인식 강화, 윤리적인 AI와 책임있는 챗봇의 실천, 가상 어시스턴트와 스마트 디바이스와의 통합 등이 있습니다.
스마트폰 사용자 증가는 향후 몇 년간의 챗봇 시장의 성장을 가속할 것으로 예상됩니다. 스마트폰은 휴대폰 네트워크에 연결하는 전자 기기입니다. 챗봇은 웹사이트, 메시지 앱, 모바일 앱을 통해 사용자와 자연어로 대화할 수 있습니다. 모바일 기기에서 챗봇은 다양한 사용자 요구에 대응할 수 있는 가상 어시스턴스를 제공합니다. 예를 들어 2024년 3월 미국에 기반을 둔 검색엔진 최적화(SEO) 교육 및 블로그 제작사인 Backlinko LLC는 2024년 48억 8천만 명이 스마트폰을 소유했으며 전년 대비 6억 3500만 명 증가할 것으로 보고했습니다. 이처럼 스마트폰의 보급이 챗봇 시장 확대에 박차를 가하고 있습니다.
전자상거래 증가는 챗봇 시장의 향후 성장을 가속할 것으로 예상됩니다. 전자상거래란 인터넷을 통한 상품 및 서비스의 매매를 의미합니다. 전자상거래 사업자는 챗봇을 이용하여 상품 정보, 주문 상황, 배송에 관한 일반적인 문의 및 문제에 대응하고 고객에게 24시간 365일 고객 지원을 제공합니다. 예를 들어 2023년 8월 미국 정부기관인 미국 인구조사국에 따르면 2022년 2분기와 비교해 2023년 2분기 전자상거래 추정치는 7.5%(또는 1.4%) 상승했으며 소매 전체 매출은 0.6%(또는 0.4%) 상승했습니다. 2023년 2분기 전체 매출의 15.4%는 온라인 매장을 통해 이루어졌습니다. 따라서 전자상거래 증가는 챗봇 시장의 성장을 이끌고 있습니다.
목차
제1장 주요 요약
제2장 시장 특징
제3장 시장 동향과 전략
제4장 시장 - 금리, 인플레이션, 지정학, 코로나, 회복이 시장에 미치는 영향을 포함한 거시 경제 시나리오
제5장 세계의 성장 분석과 전략 분석 프레임워크
세계의 챗봇 시장의 PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 촉진요인, 억제요인)
최종 이용 산업의 분석
세계의 챗봇 시장의 성장률 분석
세계의 챗봇 시장 실적: 규모와 성장, 2019-2024년
세계의 챗봇 시장 예측 : 규모와 성장, 2024-2029년, 2034년
세계의 챗봇 총 주소 가능 시장(TAM)
제6장 시장 세분화
세계의 챗봇 시장 : 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
텍스트
음성
하이브리드
세계의 챗봇 시장 : 컴포넌트별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
솔루션
서비스
세계의 챗봇 시장 : 플랫폼별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
독립형
웹 기반
메신저베이스 또는 타사
세계의 챗봇 시장 : 전개별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
온프레미스
클라우드
세계의 챗봇 시장 : 텍스트의 서브 세분화: 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
룰베이스 챗봇
AI 베이스 챗봇
세계의 챗봇 시장 : 음성의 서브 세분화: 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
음성 어시스턴트
IVR 시스템
세계의 챗봇 시장 : 하이브리드의 서브 세분화: 유형별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
텍스트와 음성을 결합한 인터페이스
멀티채널 챗봇
제7장 지역별·국가별 분석
세계의 챗봇 시장 :지역별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
세계의 챗봇 시장 : 국가별, 분석과 예측, 2019-2024년, 2024-2029년, 2034년
제8장 아시아태평양 시장
제9장 중국 시장
제10장 인도 시장
제11장 일본 시장
제12장 호주 시장
제13장 인도네시아 시장
제14장 한국 시장
제15장 서유럽 시장
제16장 영국 시장
제17장 독일 시장
제18장 프랑스 시장
제19장 이탈리아 시장
제20장 스페인 시장
제21장 동유럽 시장
제22장 러시아 시장
제23장 북미 시장
제24장 미국 시장
제25장 캐나다 시장
제26장 남미 시장
제27장 브라질 시장
제28장 중동 시장
제29장 아프리카 시장
제30장 경쟁 구도와 기업 프로파일
챗봇 시장 : 경쟁 구도
챗봇 시장 : 기업 프로파일
International Business Machines Corporation(IBM)Overview, Products and Services, Strategy and Financial Analysis
Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
Google LLC Overview, Products and Services, Strategy and Financial Analysis
Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
Nuance Communications Inc. Overview, Products and Services, Strategy and Financial Analysis
제31장 기타 주요 기업 및 혁신 기업
Creative Virtual Ltd.
Artificial Solutions International AB
Inbenta Holdings Inc.
Next IT Corporation
Aivo Inc.
Conversica Inc.
LiveChat Software SA
Gupshup Technology(India) Pvt. Ltd.
Contus Tech.(Contus)
SmartBots LLC
Yellow Messenger Pte. Ltd.
Kevit Technologies Pvt. Ltd.
eGain Corporation
Helpshift Technologies Pvt. Ltd.
Oracle Corporation
제32장 세계 시장 경쟁 벤치마킹과 대시보드
제33장 주요 인수합병(M&A)
제34장 시장의 최근 동향
제35장 시장의 잠재력이 높은 국가, 부문, 전략
챗봇 시장 2029년 - 가장 새로운 기회를 제공하는 국가
챗봇 시장 2029년 - 가장 새로운 기회를 제공하는 부문
챗봇 시장 2029년 - 성장 전략
시장 동향에 기초한 전략
경쟁 전략
제36장 부록
JHS
영문 목차
영문목차
A chatbot is a computer program that simulates and interprets written or spoken human dialogue, allowing users to interact with digital gadgets in the same way they would interact with actual people. It can range from simple one-line programs that respond to a simple question to sophisticated digital assistants that learn and adapt as they collect and process data to create increasingly personalized experiences.
The main types of chatbots are text, voice, and hybrid. Text bots are defined as software tools that can perform conversational and automated tasks. They help companies engage with their customers through sending automated texts and replies based on specific triggers and keywords in the customer's response. The different components include solutions and services, and involve various platforms such as standalone, web-based, messenger-based/third party, which are deployed on-premise or cloud. It is employed in BFSI, healthcare, IT and telecommunication, retail, travel and hospitality, and other end-users.
The chatbot market research report is one of a series of new reports from The Business Research Company that provides chatbot market statistics, including chatbot industry global market size, regional shares, competitors with a chatbot market share, detailed chatbot market segments, market trends and opportunities, and any further data you may need to thrive in the chatbot industry. This chatbot market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The chatbot market size has grown exponentially in recent years. It will grow from $8.27 billion in 2024 to $10.32 billion in 2025 at a compound annual growth rate (CAGR) of 24.8%. The growth in the historic period can be attributed to cost efficiency in customer service, advancements in natural language processing, e-commerce and product recommendations, enhanced customer engagement, travel assistance and booking.
The chatbot market size is expected to see exponential growth in the next few years. It will grow to $29.5 billion in 2029 at a compound annual growth rate (CAGR) of 30.0%. The growth in the forecast period can be attributed to personalization and user context, industry-specific chatbots, integration with business applications, chatbots in HR and recruitment, enhanced security measures. Major trends in the forecast period include increased adoption of ai and machine learning, omni-channel chatbot deployment, voice-based chatbots and conversational interfaces, enhanced personalization and user context awareness, ethical ai and responsible chatbot practices, integration with virtual assistants and smart devices.
The increasing number of smartphone users is anticipated to drive the growth of the chatbot market in the coming years. A smartphone is an electronic device that connects to a cellular network. Chatbots can engage in natural language conversations with users through websites, messaging applications, or mobile apps. On mobile devices, chatbots offer virtual assistance to address various user needs. For example, in March 2024, Backlinko LLC, a U.S.-based search engine optimization (SEO) training and blogging company, reported that 4.88 billion people owned a smartphone in 2024, an increase of 635 million from the previous year. Thus, the growing adoption of smartphones is fueling the expansion of the chatbot market.
Rising e-commerce is expected to propel the growth of the chatbot market going forward. E-commerce refers to the buying and selling of goods and services over the internet. E-commerce businesses use chatbots to provide 24/7 customer support for customers by responding to common queries and issues about product information, order status, and shipping. For instance, in August 2023, according to the United States Census Bureau, a US-based government agency, compared to the second quarter of 2022, the estimate for e-commerce in the second quarter of 2023 climbed by 7. 5% (or 1. 4%), while overall retail sales rose by 0. 6% (or 0. 4%). 15. 4% of all sales in the second quarter of 2023 were made through online stores. Therefore, rising e-commerce is driving the growth of the chatbot market.
Leading companies in the chatbot market are concentrating on developing advanced technological solutions, including AI-powered shopping assistant chatbots, to enhance customer engagement, streamline the shopping experience, and offer personalized recommendations. An AI-powered shopping assistant chatbot is an automated digital tool that utilizes artificial intelligence to interact with customers during the online shopping process. For example, in August 2024, Amazon, a U.S.-based e-commerce company, launched its AI-powered shopping assistant, Rufus, in India after its initial debut in the U.S. earlier that year. Rufus is designed to help users by providing product recommendations, answering shopping-related questions, and facilitating product comparisons. The assistant can be accessed through the Amazon mobile app, appearing as an icon in the bottom right corner. The AI chatbot is trained on Amazon's extensive product catalog and web information, allowing it to generate tailored responses and suggestions based on user inquiries.
Major companies operating in the chatbot market are adopting a strategic partnership to expand offerings. Strategic partnerships refer to a process in which companies leverage each other's strengths and resources to achieve mutual benefits and success. For instance, in February 2023, DRUID, a Romania-based conversational AI platform, partnered with ROBOYO, a US-based hyperautomation professional services company. Through this partnership, the two businesses will be able to provide automation transformation projects that add value for a variety of sectors. ROBOYO's comprehensive automation technology portfolio and consulting capabilities, as well as DRUID's conversational AI technology layer, will be fully used.
In April 2022, Laiye, a China-based intelligent automation software provider, acquired Mindsay for an undisclosed amount. This acquisition gives Laiye powerful, low-code, and no-code technology to automate customer service and back-office processes. Mindsay is a France-based customer service automation startup operating in the chatbox market.
Major companies operating in the chatbot market include International Business Machines Corporation (IBM), Microsoft Corporation, Google LLC, Amazon Web Services Inc., Nuance Communications Inc., Creative Virtual Ltd., Artificial Solutions International AB, Inbenta Holdings Inc., Next IT Corporation, Aivo Inc., Conversica Inc., LiveChat Software S. A., Gupshup Technology (India) Pvt. Ltd., Contus Tech. (Contus), SmartBots LLC, Yellow Messenger Pte. Ltd., Kevit Technologies Pvt. Ltd., eGain Corporation, Helpshift Technologies Pvt. Ltd., Oracle Corporation, ServiceNow Inc., Personetics Technologies Ltd., MindMeld Inc., CogniCor Technologies S. L., PositiveNaick Analytics Pvt. Ltd., Pypestream Inc., Acuvate Software Pvt. Ltd., Botsify Inc., Astute Solutions LLC, Haptik Inc.
North America was the largest region in the chatbot market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the chatbot market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
The countries covered in the chatbot market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.
The chatbot market includes revenues earned by entities by providing menu/button-based chatbots, linguistic based (rule-based chatbots), keyword recognition-based chatbots, machine learning chatbots, the hybrid model, voice bots, appointment scheduling or booking chatbots, and customer support chatbots. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
Chatbot Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on chatbot market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for chatbot ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The chatbot market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
Markets Covered:1) By Type: Text; Voice; Hybrid
2) By Component: Solution; Services
3) By Platform: Standalone; Web-Based; Messenger-Based or Third Party
4) By Deployment: On-Premise; Cloud
Subsegments:
1) By Text: Rule-Based Chatbots; AI-Based Chatbots
2) By Voice: Voice Assistants; IVR Systems
3) By Hybrid: Combined Text And Voice Interfaces; Multi-Channel Chatbots
Companies Mentioned: International Business Machines Corporation (IBM); Microsoft Corporation; Google LLC; Amazon Web Services Inc.; Nuance Communications Inc.
