한글목차

세계 라이브 채팅 소프트웨어 시장의 미래는 BFSI, 교육, 의료, 여행 및 접객업, 소매업 및 전자상거래, IT 및 통신 시장에서의 기회로 인해 유망해 보입니다. 세계 라이브 채팅 소프트웨어 시장은 2025-2031년 7.8%의 연평균 복합 성장률(CAGR)로 2031년까지 약 15억 달러에 달할 것으로 예측됩니다. 이 시장의 주요 촉진요인은 소비자와의 적극적인 참여에 대한 필요성 증가와 소매 분야에서 라이브 채팅 소프트웨어의 사용 증가입니다.

• Lucintel에 따르면, 유형별로는 고객 서비스용 라이브 채팅 시스템이 예측 기간 동안 가장 높은 성장세를 보일 것으로 예측했습니다.
• 최종 용도별로는 소매업 및 전자상거래가 가장 높은 성장세를 보일 것으로 예측됩니다.
• 지역적으로는 아시아태평양이 예측 기간 동안 가장 높은 성장세를 보일 것으로 예측됩니다.

라이브 채팅 소프트웨어 시장의 전략적 성장 기회

라이브 채팅 소프트웨어 시장은 다양한 응용 분야에서 강력한 전략적 성장 기회를 제공합니다. 조직이 실시간 커뮤니케이션의 가치를 지속적으로 평가함에 따라 이러한 기회는 혁신적인 솔루션을 촉진하고 고객 참여를 강화할 수 있습니다. 틈새 용도는 다양한 산업의 고유한 요구를 충족시키기 위해 조직의 솔루션에 초점을 맞추었습니다.

• 전자상거래 지원 : 라이브 채팅 지원은 고객의 구매 과정에서 의사 결정 과정을 풍부하게하기 위해 전자상거래 부문에서 점점 더 많이 수용되고 있습니다. 즉각적인 지원으로 장바구니 이탈률이 감소하고 판매 전환율이 향상됩니다. 상향 판매 및 교차 판매 기회는 수익 가능성을 높입니다.
• 고객 서비스 자동화: 라이브 채팅을 통해 기업은 매우 비용 효율적이고 간소화된 고객 서비스를 자동화할 수 있습니다. 기업은 간단한 질문에는 기본적인 AI 챗봇을 사용하고, 더 복잡한 문제는 인간 담당자에게 문의할 수 있습니다. 이를 통해 효율성을 최소화하면서 품질을 향상시킬 수 있습니다.
• 의료 커뮤니케이션: 의료 분야에서 라이브 채팅은 환자의 참여를 촉진합니다. 환자와 서비스 이용자 모두를 위한 예약 스케줄링을 용이하게 해줍니다. 환자의 문의에 대한 실시간 지원은 의료 서비스에 대한 접근성을 높이면서 경험을 향상시킵니다.
• 여행 및 접객 서비스: 라이브 채팅은 여행 중 고객에게 즉각적인 지원 서비스를 제공하는 여행 및 접객 서비스 분야에 적용 가능합니다. 채팅 시스템은 항공편 상황, 취소 및 기내 변경사항에 대한 실시간 정보를 제공할 수 있어 신속한 대응이 중요한 이 분야에서 고객 만족도와 충성도를 향상시킬 수 있습니다.
• 금융 서비스와의 대화: 금융 서비스 회사는 라이브 채팅 솔루션을 사용하여 계좌, 거래 및 다양한 금융 상품에 대한 액세스에 대한 답변을 찾고 있습니다. 또한, 라이브 채팅 솔루션을 사용함으로써 고객 서비스를 개선하고 속도와 정확성을 통해 신뢰를 구축할 수 있습니다.

이러한 성장 기회는 라이브 채팅 소프트웨어 활용의 전반적인 유연성의 중요한 측면입니다. 기업은 이러한 기회를 활용하여 고객과의 소통을 개선하고, 프로세스를 간소화하며, 성장과 성공을 위한 노력을 기울일 수 있습니다.

라이브 채팅 소프트웨어 시장 활성화 요인 및 과제

라이브 채팅 소프트웨어의 성장은 여러 기술적, 경제적, 규제적 요인에 의해 촉진되고 있으며, 동시에 과제를 제기하고 있습니다. 이러한 촉진요인과 과제를 이해하는 것은 경쟁 환경에서 고객 참여 전략을 최적화하고자 하는 기업에게 매우 중요합니다.

라이브 채팅 소프트웨어 시장을 촉진하는 요인은 다음과 같습니다.

• 고객 기대치 증가: 오늘날 소비자들은 기업이 즉각적으로 대응하기를 원합니다. 이러한 기대에 부응하기 위한 경쟁은 라이브 채팅 솔루션의 고객 만족도를 높이고 있습니다.
• AI와 자동화의 발전: AI 기술의 발전은 보다 효율적인 라이브 채팅 솔루션으로 이어집니다. 응답을 자동화하고 지능형 솔루션을 구현하여 응답 시간과 운영 비용을 절감하고 높은 서비스 품질을 유지하면서 합리적인 확장을 가능하게 합니다.
• 디지털 채널로의 기하급수적인 전환: 라이브 채팅은 커뮤니케이션의 디지털 채널로의 기하급수적인 전환에 의해 주도되고 있습니다. 소비자들은 점점 더 온라인 대화를 환영하고 있습니다. 기업은 새로운 현실에 적응하고 계속 접근해야 합니다.
• 통합 기능: CRM 및 전자상거래 플랫폼과 같은 다른 비즈니스 시스템과의 통합은 중요한 원동력입니다. 워크플로우를 간소화하고, 고객 데이터 활용도를 높이고, 서비스 경험을 향상시킵니다.
• 원격근무 트렌드: 원격근무 트렌드는 디지털 커뮤니케이션의 사용을 증가시키고 있습니다. 라이브 채팅은 원격 팀이 고객 지원 제공의 연속성을 보장하기 위해 채택할 수 있는 간단한 솔루션입니다.

라이브 채팅 소프트웨어 시장의 과제는 다음과 같습니다.

• 데이터 프라이버시: 각 기업은 고객 데이터가 주요 관심사로 남아 있기 때문에 라이브 채팅을 구현하기 위해 규제 압력을 받아야 하며, GDPR(EU 개인정보보호규정)과 같은 데이터 보호법을 준수하려면 비용이 많이 드는 엄격한 보안 조치가 필요할 수 있습니다.
• 기술 도입 장벽: 중소기업은 고급 라이브 채팅 기술을 도입할 때 더 높은 비용과 복잡성에 직면하게 됩니다. 이는 대규모 기술 역량에 투자할 수 있는 자원을 보유한 대기업과의 경쟁에서 불리하게 작용할 수 있습니다.
• 인터넷 연결에 대한 의존성: 라이브 채팅 서비스는 안정적인 인터넷 연결이 필요합니다. 연결이 불안정하면 라이브 채팅의 효율성이 떨어지고, 고객을 짜증나게 하고, 서비스 품질을 저하시킬 수 있습니다.

라이브 채팅 소프트웨어의 채택과 도전의 원동력 중 하나는 관련성과 경쟁력을 유지하기 위해 계속 증가하는 니즈입니다. 그 결과, 기업들은 고객 참여에 대한 접근 방식을 바꾸고 있습니다. 이러한 요인을 탐색하는 것은 조직이 고객 만족도와 업무 효율성을 향상시키는 강력한 도구로 라이브 채팅을 사용하는 데 필수적입니다.

목차

제1장 주요 요약

제2장 세계의 라이브 채팅 소프트웨어 시장 : 시장 역학

• 서론, 배경, 분류
• 공급망
• 업계 촉진요인과 과제

제3장 시장 동향과 예측 분석(2019년-2031년)

• 거시경제 동향(2019-2024년)과 예측(2025-2031년)
• 세계의 라이브 채팅 소프트웨어 시장 동향(2019-2024년)과 예측(2025-2031년)
• 세계의 라이브 채팅 소프트웨어 시장 : 유형별
  • 판매용 라이브 채팅 시스템
  • 정보용 라이브 채팅 시스템
  • 고객 서비스용 라이브 채팅 시스템
  • 기타
• 세계의 라이브 채팅 소프트웨어 시장 : 디바이스 유형별
  • 휴대
  • 데스크톱
• 세계의 라이브 채팅 소프트웨어 시장 : 최종 용도별
  • 은행, 금융서비스 및 보안(BFSI)
  • 교육
  • 의료
  • 여행 및 호스피탈리티
  • 소매 및 E-Commerce
  • 통신 및 IT
  • 기타

제4장 지역별 시장 동향과 예측 분석(2019년-2031년)

• 세계의 라이브 채팅 소프트웨어 시장 : 지역별
• 북미의 라이브 채팅 소프트웨어 시장
• 유럽의 라이브 채팅 소프트웨어 시장
• 아시아태평양의 라이브 채팅 소프트웨어 시장
• 기타 지역의 라이브 채팅 소프트웨어 시장

제5장 경쟁 분석

• 제품 포트폴리오 분석
• 운영 통합
• Porter의 Five Forces 분석

제6장 성장 기회와 전략 분석

• 성장 기회 분석
  • 세계의 라이브 채팅 소프트웨어 시장 성장 기회 : 유형별
  • 세계의 라이브 채팅 소프트웨어 시장 성장 기회 : 디바이스 유형별
  • 세계의 라이브 채팅 소프트웨어 시장 성장 기회 : 최종 용도별
  • 세계의 라이브 채팅 소프트웨어 시장 성장 기회 : 지역별
• 세계 라이브 채팅 소프트웨어 시장의 새로운 동향
• 전략적 분석
  • 신제품 개발
  • 세계의 라이브 채팅 소프트웨어 시장 생산능력 확대
  • 세계 라이브 채팅 소프트웨어 시장 인수합병(M&A) 및 합작투자(JV)
  • 인증 및 라이선싱

제7장 주요 기업 개요

• ShopPop
• JivoChat
• Amio
• Arena
• Verloop

영문목차

The future of the global live chat software market looks promising with opportunities in the BFSI, education, healthcare, travel and hospitality, retail & ecommerce, and telecommunication & IT markets. The global live chat software market is expected to reach an estimated $1.5 billion by 2031 with a CAGR of 7.8% from 2025 to 2031. The major drivers for this market are the increasing necessity of proactive engagement with consumers and the growing use of live chat software in the retail sector.

• Lucintel forecasts that, within the type category, the customer service live chat system is expected to witness the highest growth over the forecast period.
• Within the end use category, retail & ecommerce is expected to witness the highest growth.
• In terms of regions, APAC is expected to witness the highest growth over the forecast period.

Gain valuable insights for your business decisions with our comprehensive 150+ page report.

Emerging Trends in the Live Chat Software Market

With the landscape of technology and changing consumer expectations, live chat software is set to see major shifts in every element. As businesses give the greatest priority to real-time customer engagement, several emerging trends will shape the capacity and functionality of live chat solutions, leading to better user experiences and efficiency while building a stronger customer relationship, which is a critical part of every customer service and sales organization.

• AI-Powered Chatbots Use AI with live chat: Automatic responses will be advanced with efficiency. Such chatbots can answer even daily questions so that human agents can focus on complicated problems. It enhances faster responses and improves customer satisfaction, allowing businesses to scale without proportionately increasing personnel.
• Omnichannel Support: Live chat is now integrated across multiple channels to simplify deployment and use for the widest group of users. For example, a customer may switch from a live chat session, follow up with an email, and then move to social media without losing context, enhancing satisfaction and loyalty through consistent support across channels.
• Personalization and Data Use: The use of customer data by businesses makes interactions more personalized. Organizations rely on past interactions and preferences to tailor responses in ways that make customers feel understood and valued. This trend leads to enhanced relationships and increased customer loyalty because customers feel seen and respected.
• Mobile Optimization: With the advancement of mobile usage, live chat software is now being optimized for mobile devices. Therefore, customers can obtain assistance at any time and from any place. The improved mobile experience increases engagement and satisfaction among customers, as all consumers today prefer to experience more on the go.
• Proactive Chat Initiatives: Businesses implement proactive chatting strategies whereby chat invitations are triggered based on user behavior. This approach addresses needs before customers reach out for help. This improvement in user experience leads to better conversion rates.

In brief, these trends are changing the face of live chat software and increasing automation, personalization, and accessibility. As businesses begin to implement these innovations, enhanced customer engagement and satisfaction with live chat contribute to this tool becoming indispensable for effective communication and support.

Recent Developments in the Live Chat Software Market

Recent improvements in live chat software technologies have revolutionized how customers can be engaged and their needs addressed by most businesses. The new developments enhance functionality, user-friendliness, and integration of new technologies. As companies strive to achieve the best customer services possible, these advancements are becoming indispensable for keeping pace with changing consumer requirements.

• CRM Integrations: Some of the newest live chat systems directly integrate with CRM systems. This enables support agents to view customer information in real-time while chatting. The agent can then provide more personalized support, making customer interactions much more positive and boosting customer satisfaction.
• Video Chat Capabilities: Live chat is supplemented with video chat. This opens up more interactive dialogues and makes complex problem-solving easier for agents. Video chats can significantly enhance user trust and engagement, especially in healthcare and finance, as information can be delivered more effectively through visuals.
• AI-Driven Analytics: Chats and their underlying interactions yield deep insights through advanced analytics backed by AI. Businesses can analyze data from chats to understand trends, customer pain points, and agent performance. This results in continuous improvement in service quality and operational efficiency.
• Integration of Payment Solutions: Most live chat systems now integrate payment solutions. This allows customers to process sales directly via the chat interface, minimizing the selling process. This can lead to high conversion rates and improved customer satisfaction due to this convenience.
• Stronger Security Features: With the increasing concern regarding data and information privacy, live chat software is now introduced with stronger security measures, such as end-to-end encryption. This creates robust protection for sensitive details from potential hackers, generating trust and increasing usage among more users.

From this analysis, these new live chat technologies improve the efficiency, effectiveness, personalization, and security of organizations. Companies will provide a better customer experience as a result of new innovations and features. The result for a business is loyalty and revenue growth.

Strategic Growth Opportunities for the Live Chat Software Market

The live chat software market offers strong strategic growth opportunities across different applications. As organizations continue to appreciate the value of real-time communication, these opportunities foster innovative solutions and deepen customer engagement. Niche applications focus organizational solutions on meeting the unique needs of various industries.

• E-commerce Support: Live chat support is increasingly accepted by the e-commerce sector to enrich customers' decision-making processes during their purchase journey. Cart abandonment rates decrease due to instant support, and sales conversion improves. Upselling and cross-selling opportunities enhance revenue potential.
• Customer Service Automation: Through live chat, businesses can automate customer service, becoming highly cost-effective and streamlined. Businesses can use basic AI chatbots for simple questions while more complex issues are referred to human representatives. This method improves quality with minimal compromise on efficiency.
• Healthcare Communication: In the healthcare sector, live chat promotes patient involvement. It facilitates appointment scheduling for both patients and service users. Real-time support for patient queries enhances the experience while increasing access to health services.
• Travel and Hospitality Services: Live chat is applicable in the travel and hospitality service sector, where immediate support services are rendered to customers during their trips. A chat system may provide real-time information regarding flight statuses, cancellations, and changes onboard, thus increasing customer satisfaction and loyalty in this sector, where quick turnaround is crucial.
• Financial Services Interactions: Financial services companies use live chat solutions to engage customers in finding answers about accounts, transactions, and access to various financial products. Additionally, using live chat solutions improves customer service and builds trust through speed and accuracy.

These growth opportunities are an important aspect of live chat software's overall flexibility in application. Businesses can improve customer interaction, simplify processes, and work toward growth and success by capitalizing on these opportunities.

Live Chat Software Market Driver and Challenges

Growth in live chat software is inspired by multiple technological, economic, and regulatory forces driving growth while posing challenges. Understanding these drivers and challenges is crucial for businesses hoping to optimize their customer engagement strategies in a competitive landscape.

The factors driving the live chat software market include:

• Increasing Customer Expectations: Consumers today want companies to respond immediately. The competition to meet these expectations has boosted customer satisfaction with live chat solutions.
• Advancements in AI and Automation: More advanced AI technologies lead to more efficient live chat solutions. Automating responses and implementing intelligent solutions reduce response times and operational costs, enabling streamlined scaling while maintaining high service quality.
• Exponential Shift toward Digital Channels: Live chat is driven by an exponential shift toward digital channels of communication. Consumers are increasingly welcoming online interactions. Businesses must adapt to meet the new status quo and remain accessible.
• Integration Capabilities: Integration with other business systems like CRM or e-commerce platforms is a significant driver. It streamlines workflows, enhances customer data utilization, and improves the service experience.
• Remote Work Trends: The trend of remote work has increased the use of digital communications. Live chat is an easy solution remote teams can employ to ensure continuity in support delivery to their customers.

Challenges in the live chat software market include:

• Data Privacy: Organizations must operate under regulatory pressures to implement live chats since customer data remains a major concern. Compliance with data protection acts, such as GDPR, may require stringent security measures, which can be costly.
• Technology Adoption Barriers: Smaller businesses face higher costs and complexities when adopting advanced live chat technologies. This places them at a disadvantage in competition against larger corporations that have the resources to invest in large-scale technological capabilities.
• Dependence on Internet Connectivity: Live chat services require stable internet connections. Where connections are unstable, the effectiveness of live chat may be impaired, frustrating customers and decreasing service quality.

One driver of live chat software adoption and challenge is the ever-increasing need to stay relevant and competitive. Consequently, businesses are changing their approach to customer engagement. Navigating these factors becomes essential for organizations to use live chat as a powerful tool for improving customer satisfaction and operational efficiency.

List of Live Chat Software Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. Through these strategies live chat software companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the live chat software companies profiled in this report include-

• ShopPop
• JivoChat
• Amio
• Arena
• Verloop

Live Chat Software by Segment

The study includes a forecast for the global live chat software market by type, device type, end use, and region.

Live Chat Software Market by Type [Analysis by Value from 2019 to 2031]:

• Sales Live Chat Systems
• Informational Live Chat Systems
• Customer Service Live Chat Systems
• Others

Live Chat Software Market by Device Type [Analysis by Value from 2019 to 2031]:

• Mobile
• Desktop

Live Chat Software Market by End Use [Analysis by Value from 2019 to 2031]:

• BFSI
• Education
• Healthcare
• Travel & Hospitality
• Retail & Ecommerce
• Telecommunication & IT
• Others

Live Chat Software Market by Region [Analysis by Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the Live Chat Software Market

The live chat software industry is developing rapidly due to continuous efforts from various organizations to improve customer interactions and support. Innovations include AI-enabled technology, real-time analytics, and omnichannel integration. This reflects a rise in trends that are increasingly personalized for customers. Companies in the United States, China, Germany, India, and Japan utilize these technologies to enhance service delivery, respond to customer needs, and streamline operations.

• United States: In the United States, more live chat software is utilizing AI capabilities to provide instant responses and 24/7 support, improving multilingual support and consumer sentiment analysis, thus enabling one-to-one conversations. The demand from e-commerce has increased as companies implement this solution across numerous platforms to enhance customer service and conversion rates.
• China: The live chat market is also growing quickly in China, where e-commerce and digital services are expanding. Companies are integrating features such as real-time translation and integration with social media channels while focusing on artificial intelligence and machine learning to personalize customer interactions for more efficient service.
• Germany: In Germany, compliance with data protection directives, synonymous with GDPR, is of utmost importance. This theme affects the development of live chat solutions, as most businesses in this country invest in secure, compliant platforms to improve user experience while protecting data. Innovations include AI tools for automated responses and analytics that track customer interactions to enhance service quality.
• India: The live chat software market is growing rapidly in India, supported by e-commerce and customer service trends. Companies are refining strategies to make services accessible not only on mobile but also in regional languages. With AI chatbots, responses can be maintained at high throughput without increasing the time required to answer all queries, thereby enhancing customer satisfaction.
• Japan: In Japan, live chat software is advancing with user experience at the forefront. Companies are integrating solutions with CRM systems and other digital communication methods. There is a growing interest in automation through AI chatbots, which help manage customer inquiries effectively without compromising service standards.

Features of the Global Live Chat Software Market

Market Size Estimates: Live chat software market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.

Segmentation Analysis: Live chat software market size by type, device type, end use, and region in terms of value ($B).

Regional Analysis: Live chat software market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different types, device types, end uses, and regions for the live chat software market.

Strategic Analysis: This includes M&A, new product development, and the competitive landscape of the live chat software market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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This report answers the following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the live chat software market by type (sales live chat systems, informational live chat systems, customer service live chat systems, and others), device type (mobile and desktop), end use (BFSI, education, healthcare, travel & hospitality, retail & ecommerce, telecommunication & IT, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Live Chat Software Market: Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2019 to 2031

• 3.1. Macroeconomic Trends (2019-2024) and Forecast (2025-2031)
• 3.2. Global Live Chat Software Market Trends (2019-2024) and Forecast (2025-2031)
• 3.3: Global Live Chat Software Market by Type
  • 3.3.1: Sales Live Chat Systems
  • 3.3.2: Informational Live Chat Systems
  • 3.3.3: Customer Service Live Chat Systems
  • 3.3.4: Others
• 3.4: Global Live Chat Software Market by Device Type
  • 3.4.1: Mobile
  • 3.4.2: Desktop
• 3.5: Global Live Chat Software Market by End Use
  • 3.5.1: BFSI
  • 3.5.2: Education
  • 3.5.3: Healthcare
  • 3.5.4: Travel & Hospitality
  • 3.5.5: Retail & Ecommerce
  • 3.5.6: Telecommunication & IT
  • 3.5.7: Others

4. Market Trends and Forecast Analysis by Region from 2019 to 2031

• 4.1: Global Live Chat Software Market by Region
• 4.2: North American Live Chat Software Market
  • 4.2.1: North American Market by Type: Sales Live Chat Systems, Informational Live Chat Systems, Customer Service Live Chat Systems, and Others
  • 4.2.2: North American Market by End Use: BFSI, Education, Healthcare, Travel & Hospitality, Retail & Ecommerce, Telecommunication & IT, and Others
• 4.3: European Live Chat Software Market
  • 4.3.1: European Market by Type: Sales Live Chat Systems, Informational Live Chat Systems, Customer Service Live Chat Systems, and Others
  • 4.3.2: European Market by End Use: BFSI, Education, Healthcare, Travel & Hospitality, Retail & Ecommerce, Telecommunication & IT, and Others
• 4.4: APAC Live Chat Software Market
  • 4.4.1: APAC Market by Type: Sales Live Chat Systems, Informational Live Chat Systems, Customer Service Live Chat Systems, and Others
  • 4.4.2: APAC Market by End Use: BFSI, Education, Healthcare, Travel & Hospitality, Retail & Ecommerce, Telecommunication & IT, and Others
• 4.5: ROW Live Chat Software Market
  • 4.5.1: ROW Market by Type: Sales Live Chat Systems, Informational Live Chat Systems, Customer Service Live Chat Systems, and Others
  • 4.5.2: ROW Market by End Use: BFSI, Education, Healthcare, Travel & Hospitality, Retail & Ecommerce, Telecommunication & IT, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Live Chat Software Market by Type
  • 6.1.2: Growth Opportunities for the Global Live Chat Software Market by Device Type
  • 6.1.3: Growth Opportunities for the Global Live Chat Software Market by End Use
  • 6.1.4: Growth Opportunities for the Global Live Chat Software Market by Region
• 6.2: Emerging Trends in the Global Live Chat Software Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Live Chat Software Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Live Chat Software Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: ShopPop
• 7.2: JivoChat
• 7.3: Amio
• 7.4: Arena
• 7.5: Verloop