한글목차

라이브 채팅 소프트웨어 시장은 2023-2028년에 5억 6,920만 달러로 확대하며, 예측 기간 중 10.59%의 CAGR로 성장할 것으로 예측됩니다.

라이브 채팅 소프트웨어 시장의 전체적인 분석, 시장 규모·예측, 동향, 성장 촉진요인, 과제, 약 25사의 벤더를 다룬 벤더 분석 등을 게재하고 있습니다.

현재 시장 시나리오, 최신 동향과 촉진요인, 시장 환경 전체에 관한 최신 분석을 제공하고 있습니다. 이 시장은 실시간 지원 및 맞춤형 인터랙션에 대한 고객 기대의 확대와 기업에 의한 디지털 채널 및 온라인 플랫폼의 채택 확대, 효율적이고 비용 효율이 높은 고객 서비스 솔루션에 대한 수요 증대에 의해 촉진되고 있습니다.

향후 수년간 라이브 채팅 소프트웨어 시장의 성장을 촉진하는 주요 요인의 하나로 고객 대응 자동화를 위한 AI를 탑재한 챗봇 및 가상 비서의 채택 증가를 들고 있습니다. 또한 라이브 채팅 소프트웨어와 옴니채널 고객 지원 플랫폼과의 통합 및 고객 행동 분석을 위한 채팅 분석·AI 구동형 분석의 활용이 시장의 큰 수요로 연결됩니다.

목차

제1장 개요

• 시장 개요

제2장 시장 구도

• 시장 에코시스템
• 시장의 특징
• 밸류체인 분석

제3장 시장 규모의 평가

• 시장의 정의
• 시장 부문 분석
• 시장 규모(2023년)
• 시장 전망(2023-2028년)

제4장 시장 규모 실적

• 세계의 라이브 채팅 소프트웨어 시장(2018-2022년)
• 유형별 분석(2018-2022년)
• 최종사용자별 분석(2018-2022년)
• 지역별 분석(2018-2022년)
• 국가별 분석(2018-2022년)

제5장 Five Forces 분석

• Five Forces 요약
• 바이어의 교섭력
• 공급 기업의 교섭력
• 신규 진출업체의 위협
• 대체품의 위협
• 경쟁의 위협
• 시장 현황

제6장 유형별 시장 세분화

• 시장 세분화
• 비교 : 유형별
• 고객 서비스용 라이브 채팅 시스템 : 시장 규모와 예측(2023-2028년)
• 정보 서비스용 라이브 채팅 시스템 : 시장 규모와 예측(2023-2028년)
• 세일즈용 라이브 채팅 시스템 : 시장 규모와 예측(2023-2028년)
• 유형별 시장 기회

제7장 최종사용자별 시장 세분화

• 시장 세분화
• 비교 : 최종사용자별
• 대기업 : 시장 규모와 예측(2023-2028년)
• 중소기업 : 시장 규모와 예측(2023-2028년)
• 최종사용자별 시장 기회

제8장 고객 상황

• 고객 상황의 개요

제9장 지역별 상황

• 지역별 세분화
• 지역별 비교
• 북미 : 시장 규모와 예측(2023-2028년)
• 아시아태평양 : 시장 규모와 예측(2023-2028년)
• 유럽 : 시장 규모와 예측(2023-2028년)
• 남미 : 시장 규모와 예측(2023-2028년)
• 중동 및 아프리카 : 시장 규모와 예측(2023-2028년)
• 미국 : 시장 규모와 예측(2023-2028년)
• 중국 : 시장 규모와 예측(2023-2028년)
• 영국 : 시장 규모와 예측(2023-2028년)
• 독일 : 시장 규모와 예측(2023-2028년)
• 캐나다 : 시장 규모와 예측(2023-2028년)
• 지역별 시장 기회

제10장 촉진요인·과제·기회·억제요인

• 시장 성장 촉진요인
• 시장이 해결해야 할 과제
• 촉진요인과 과제의 영향
• 시장의 기회·억제요인

제11장 경쟁 구도

• 개요
• 경쟁 구도
• 혼란 상황
• 업계의 리스크

제12장 경쟁 분석

• 기업 개요
• 기업의 시장 포지셔닝
• ByteQuark
• Chaport Inc.
• Drift.com Inc.
• Freshworks Inc.
• Habla Inc.
• HubSpot Inc.
• Podium Corp Inc.
• Text S.A.
• The Pipedrive Services
• Tidio LLC
• Userlike UG
• Vision Helpdesk
• Zoho Corp. Pvt. Ltd.
• ZoomInfo Technologies Inc.

제13장 부록

영문목차

The live chat software market is forecasted to grow by USD 569.2 mn during 2023-2028, accelerating at a CAGR of 10.59% during the forecast period. The report on the live chat software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing customer expectations for real time support and personalized interactions, growing adoption of digital channels and online platforms by businesses, and rising demand for efficient and cost-effective customer service solutions.

Technavio's live chat software market is segmented as below:

By Type

• Customer service live chat systems
• Informational service live chat systems
• Sales live chat system

By End-user

• Large enterprise
• SMEs

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the increased adoption of ai-powered chatbots and virtual assistants for automated customer interactions as one of the prime reasons driving the live chat software market growth during the next few years. Also, integration of live chat software with omnichannel customer support platforms and use of chat analytics and ai-driven insights for customer behavior analysis will lead to sizable demand in the market.

The report on the live chat software market covers the following areas:

• Live chat software market sizing
• Live chat software market forecast
• Live chat software market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading live chat software market vendors that include 3CX, Appy Pie LLC, ByteQuark, Chaport Inc., Drift.com Inc., Freshworks Inc., Grexit Inc., Habla Inc., HelpCrunch Corp., HubSpot Inc., Podium Corp Inc., Roger Wilco LLC, Text S.A., The Pipedrive Services, ThriveDesk, Tidio LLC, Userlike UG, Vision Helpdesk, Zoho Corp. Pvt. Ltd., and ZoomInfo Technologies Inc.. Also, the live chat software market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Live Chat Software Market 2018 - 2022
  • Historic Market Size - Data Table on Global Live Chat Software Market 2018 - 2022 ($ million)
• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ million)
• 4.3 End-user segment analysis 2018 - 2022
  • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 6.3 Customer service live chat systems - Market size and forecast 2023-2028
  • Chart on Customer service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Data Table on Customer service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Chart on Customer service live chat systems - Year-over-year growth 2023-2028 (%)
  • Data Table on Customer service live chat systems - Year-over-year growth 2023-2028 (%)
• 6.4 Informational service live chat systems - Market size and forecast 2023-2028
  • Chart on Informational service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Data Table on Informational service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Chart on Informational service live chat systems - Year-over-year growth 2023-2028 (%)
  • Data Table on Informational service live chat systems - Year-over-year growth 2023-2028 (%)
• 6.5 Sales live chat system - Market size and forecast 2023-2028
  • Chart on Sales live chat system - Market size and forecast 2023-2028 ($ million)
  • Data Table on Sales live chat system - Market size and forecast 2023-2028 ($ million)
  • Chart on Sales live chat system - Year-over-year growth 2023-2028 (%)
  • Data Table on Sales live chat system - Year-over-year growth 2023-2028 (%)
• 6.6 Market opportunity by Type
  • Market opportunity by Type ($ million)
  • Data Table on Market opportunity by Type ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
  • Chart on End-user - Market share 2023-2028 (%)
  • Data Table on End-user - Market share 2023-2028 (%)
• 7.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 7.3 Large enterprise - Market size and forecast 2023-2028
  • Chart on Large enterprise - Market size and forecast 2023-2028 ($ million)
  • Data Table on Large enterprise - Market size and forecast 2023-2028 ($ million)
  • Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
  • Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
• 7.4 SMEs - Market size and forecast 2023-2028
  • Chart on SMEs - Market size and forecast 2023-2028 ($ million)
  • Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
  • Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.10 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 Canada - Market size and forecast 2023-2028
  • Chart on Canada - Market size and forecast 2023-2028 ($ million)
  • Data Table on Canada - Market size and forecast 2023-2028 ($ million)
  • Chart on Canada - Year-over-year growth 2023-2028 (%)
  • Data Table on Canada - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
  • 3CX
  • 3CX - Overview
  • 3CX - Product / Service
  • 3CX - Key offerings
• 12.4 ByteQuark
  • ByteQuark - Overview
  • ByteQuark - Product / Service
  • ByteQuark - Key offerings
• 12.5 Chaport Inc.
  • Chaport Inc. - Overview
  • Chaport Inc. - Product / Service
  • Chaport Inc. - Key offerings
• 12.6 Drift.com Inc.
  • Drift.com Inc. - Overview
  • Drift.com Inc. - Product / Service
  • Drift.com Inc. - Key offerings
• 12.7 Freshworks Inc.
  • Freshworks Inc. - Overview
  • Freshworks Inc. - Product / Service
  • Freshworks Inc. - Key offerings
• 12.8 Habla Inc.
  • Habla Inc. - Overview
  • Habla Inc. - Product / Service
  • Habla Inc. - Key offerings
• 12.9 HubSpot Inc.
  • HubSpot Inc. - Overview
  • HubSpot Inc. - Product / Service
  • HubSpot Inc. - Key news
  • HubSpot Inc. - Key offerings
• 12.10 Podium Corp Inc.
  • Podium Corp Inc. - Overview
  • Podium Corp Inc. - Product / Service
  • Podium Corp Inc. - Key offerings
• 12.11 Text S.A.
  • Text S.A. - Overview
  • Text S.A. - Product / Service
  • Text S.A. - Key offerings
• 12.12 The Pipedrive Services
  • The Pipedrive Services - Overview
  • The Pipedrive Services - Product / Service
  • The Pipedrive Services - Key offerings
• 12.13 Tidio LLC
  • Tidio LLC - Overview
  • Tidio LLC - Product / Service
  • Tidio LLC - Key offerings
• 12.14 Userlike UG
  • Userlike UG - Overview
  • Userlike UG - Product / Service
  • Userlike UG - Key offerings
• 12.15 Vision Helpdesk
  • Vision Helpdesk - Overview
  • Vision Helpdesk - Product / Service
  • Vision Helpdesk - Key offerings
• 12.16 Zoho Corp. Pvt. Ltd.
  • Zoho Corp. Pvt. Ltd. - Overview
  • Zoho Corp. Pvt. Ltd. - Product / Service
  • Zoho Corp. Pvt. Ltd. - Key news
  • Zoho Corp. Pvt. Ltd. - Key offerings
• 12.17 ZoomInfo Technologies Inc.
  • ZoomInfo Technologies Inc. - Overview
  • ZoomInfo Technologies Inc. - Product / Service
  • ZoomInfo Technologies Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
  • 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations