한글목차

테크니컬 지원 아웃소싱 시장은 2023-2028년에 173억 달러로 확대하며, 예측 기간 중 7.99%의 CAGR로 성장할 것으로 예측됩니다.

테크니컬 지원 아웃소싱 시장의 전체적인 분석, 시장 규모·예측, 동향, 성장 촉진요인, 과제, 약 25사의 벤더를 다룬 벤더 분석 등을 게재하고 있습니다.

현재 시장 시나리오, 최신 동향과 촉진요인, 시장 환경 전체에 관한 최신 분석을 제공하고 있습니다. 이 시장을 촉진하고 있는 것은 효율 향상을 위한 비용 효율이 뛰어난 솔루션에 대한 요구의 증가, 기업이 핵심 역량에 집중할 필요성, 기술 지원을 제공하는 벤더의 전문성 등입니다.

향후 수년간 테크니컬 지원 아웃소싱 시장의 성장을 촉진하는 주요 이유의 하나로 챗봇의 출현을 들고 있습니다. 또한 고객 경험을 향상시키기 위한 애널리틱스의 사용 및 AI의 통합 강화가 시장의 큰 수요로 연결됩니다.

목차

제1장 개요

• 시장 개요

제2장 시장 구도

• 시장 에코시스템
• 시장의 특징
• 밸류체인 분석

제3장 시장 규모의 평가

• 시장의 정의
• 시장 부문 분석
• 시장 규모(2023년)
• 시장 전망(2023-2028년)

제4장 시장 규모 실적

• 세계의 테크니컬 지원 아웃소싱 시장(2018-2022년)
• 유형별 분석(2018-2022년)
• 기업 구분별 분석(2018-2022년)
• 지역별 분석(2018-2022년)
• 국가별 분석(2018-2022년)

제5장 Five Forces 분석

• Five Forces 요약
• 바이어의 교섭력
• 공급 기업의 교섭력
• 신규 진출업체의 위협
• 대체품의 위협
• 경쟁의 위협
• 시장 현황

제6장 유형별 시장 세분화

• 시장 세분화
• 비교 : 유형별
• 헬프 데스크 : 시장 규모와 예측(2023-2028년)
• 콜센터 : 시장 규모와 예측(2023-2028년)
• 유형별 시장 기회

제7장 기업 구분별 시장 세분화

• 시장 세분화
• 비교 : 기업 구분별
• 대기업 : 시장 규모와 예측(2023-2028년)
• 중소기업 : 시장 규모와 예측(2023-2028년)
• 시장 기회 : 기업 구분별

제8장 고객 상황

• 고객 상황의 개요

제9장 지역별 상황

• 지역별 세분화
• 지역별 비교
• 아시아태평양 : 시장 규모와 예측(2023-2028년)
• 남미 : 시장 규모와 예측(2023-2028년)
• 유럽 : 시장 규모와 예측(2023-2028년)
• 북미 : 시장 규모와 예측(2023-2028년)
• 중동 및 아프리카 : 시장 규모와 예측(2023-2028년)
• 중국 : 시장 규모와 예측(2023-2028년)
• 브라질 : 시장 규모와 예측(2023-2028년)
• 인도 : 시장 규모와 예측(2023-2028년)
• 독일 : 시장 규모와 예측(2023-2028년)
• 아르헨티나 : 시장 규모와 예측(2023-2028년)
• 지역별 시장 기회

제10장 촉진요인·과제·기회·억제요인

• 시장 성장 촉진요인
• 시장이 해결해야 할 과제
• 촉진요인과 과제의 영향
• 시장의 기회·억제요인

제11장 경쟁 구도

• 개요
• 경쟁 구도
• 혼란 상황
• 업계의 리스크

제12장 경쟁 분석

• 기업 개요
• 기업의 시장 포지셔닝
• Aress Software and Education Technologies P Ltd.
• Computer Generated Solutions Inc.
• CSS Corp.
• Essentiel Outsourcing S.L.
• Flatworld Solutions Pvt. Ltd.
• Genpact Ltd.
• Global response Corp.
• HCL Technologies Ltd.
• IBN Technologies Ltd.
• Infosys Ltd.
• International Business Machines Corp.
• Invensis Technologies Pvt. Ltd.
• ISPL Support Services
• Qcom Outsourcing Ltd.
• Suma Soft Pvt. Ltd.

제13장 부록

영문목차

The technical support outsourcing market is forecasted to grow by USD 17.3 bn during 2023-2028, accelerating at a CAGR of 7.99% during the forecast period. The report on the technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing need for cost-effective solutions to improve efficiency, need for enterprises to focus on core competencies, and vendors expertise in providing technical support.

Technavio's technical support outsourcing market is segmented as below:

By Type

• Help desk
• Call center

By Business Segment

• Large enterprises
• SMEs

By Geographical Landscape

• APAC
• South America
• Europe
• North America
• Middle East and Africa

This study identifies the emergence of chatbots as one of the prime reasons driving the technical support outsourcing market growth during the next few years. Also, increase in use of analytics and incorporation of ai to improve customer experience will lead to sizable demand in the market.

The report on the technical support outsourcing market covers the following areas:

• Technical support outsourcing market sizing
• Technical support outsourcing market forecast
• Technical support outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading technical support outsourcing market vendors that include Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.. Also, the technical support outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Business Segment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Global - Market size and forecast 2023-2028 ($ billion)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Technical Support Outsourcing Market 2018 - 2022
  • Historic Market Size - Data Table on Global Technical Support Outsourcing Market 2018 - 2022 ($ billion)
• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ billion)
• 4.3 Business segment analysis 2018 - 2022
  • Historic Market Size - Business Segment 2018 - 2022 ($ billion)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 6.3 Help desk - Market size and forecast 2023-2028
  • Chart on Help desk - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Help desk - Market size and forecast 2023-2028 ($ billion)
  • Chart on Help desk - Year-over-year growth 2023-2028 (%)
  • Data Table on Help desk - Year-over-year growth 2023-2028 (%)
• 6.4 Call center - Market size and forecast 2023-2028
  • Chart on Call center - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Call center - Market size and forecast 2023-2028 ($ billion)
  • Chart on Call center - Year-over-year growth 2023-2028 (%)
  • Data Table on Call center - Year-over-year growth 2023-2028 (%)
• 6.5 Market opportunity by Type
  • Market opportunity by Type ($ billion)
  • Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Business Segment

• 7.1 Market segments
  • Chart on Market Segmentation by Business Segment - Market share 2023-2028 (%)
  • Data Table on Market Segmentation by Business Segment - Market share 2023-2028 (%)
• 7.2 Comparison by Market Segmentation by Business Segment
  • Chart on Comparison by Market Segmentation by Business Segment
  • Data Table on Comparison by Market Segmentation by Business Segment
• 7.3 Large enterprises - Market size and forecast 2023-2028
  • Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
  • Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
  • Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
• 7.4 SMEs - Market size and forecast 2023-2028
  • Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
  • Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
  • Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by Market Segmentation by Business Segment
  • Market opportunity by Market Segmentation by Business Segment ($ billion)
  • Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ billion)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.4 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on South America - Market size and forecast 2023-2028 ($ billion)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ billion)
  • Data Table on North America - Market size and forecast 2023-2028 ($ billion)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ billion)
  • Data Table on China - Market size and forecast 2023-2028 ($ billion)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.9 Brazil - Market size and forecast 2023-2028
  • Chart on Brazil - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Brazil - Market size and forecast 2023-2028 ($ billion)
  • Chart on Brazil - Year-over-year growth 2023-2028 (%)
  • Data Table on Brazil - Year-over-year growth 2023-2028 (%)
• 9.10 India - Market size and forecast 2023-2028
  • Chart on India - Market size and forecast 2023-2028 ($ billion)
  • Data Table on India - Market size and forecast 2023-2028 ($ billion)
  • Chart on India - Year-over-year growth 2023-2028 (%)
  • Data Table on India - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 Argentina - Market size and forecast 2023-2028
  • Chart on Argentina - Market size and forecast 2023-2028 ($ billion)
  • Data Table on Argentina - Market size and forecast 2023-2028 ($ billion)
  • Chart on Argentina - Year-over-year growth 2023-2028 (%)
  • Data Table on Argentina - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ billion)
  • Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
• 12.3 Aress Software and Education Technologies P Ltd.
  • Aress Software and Education Technologies P Ltd. - Overview
  • Aress Software and Education Technologies P Ltd. - Product / Service
  • Aress Software and Education Technologies P Ltd. - Key offerings
• 12.4 Computer Generated Solutions Inc.
  • Computer Generated Solutions Inc. - Overview
  • Computer Generated Solutions Inc. - Product / Service
  • Computer Generated Solutions Inc. - Key news
  • Computer Generated Solutions Inc. - Key offerings
• 12.5 CSS Corp.
  • CSS Corp. - Overview
  • CSS Corp. - Product / Service
  • CSS Corp. - Key offerings
• 12.6 Essentiel Outsourcing S.L.
  • Essentiel Outsourcing S.L. - Overview
  • Essentiel Outsourcing S.L. - Product / Service
  • Essentiel Outsourcing S.L. - Key offerings
• 12.7 Flatworld Solutions Pvt. Ltd.
  • Flatworld Solutions Pvt. Ltd. - Overview
  • Flatworld Solutions Pvt. Ltd. - Product / Service
  • Flatworld Solutions Pvt. Ltd. - Key offerings
• 12.8 Genpact Ltd.
  • Genpact Ltd. - Overview
  • Genpact Ltd. - Business segments
  • Genpact Ltd. - Key offerings
  • Genpact Ltd. - Segment focus
• 12.9 Global response Corp.
  • Global response Corp. - Overview
  • Global response Corp. - Product / Service
  • Global response Corp. - Key offerings
• 12.10 HCL Technologies Ltd.
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key news
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Segment focus
• 12.11 IBN Technologies Ltd.
  • IBN Technologies Ltd. - Overview
  • IBN Technologies Ltd. - Product / Service
  • IBN Technologies Ltd. - Key offerings
• 12.12 Infosys Ltd.
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key news
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Segment focus
• 12.13 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
• 12.14 Invensis Technologies Pvt. Ltd.
  • Invensis Technologies Pvt. Ltd. - Overview
  • Invensis Technologies Pvt. Ltd. - Product / Service
  • Invensis Technologies Pvt. Ltd. - Key offerings
• 12.15 ISPL Support Services
  • ISPL Support Services - Overview
  • ISPL Support Services - Product / Service
  • ISPL Support Services - Key offerings
• 12.16 Qcom Outsourcing Ltd.
  • Qcom Outsourcing Ltd. - Overview
  • Qcom Outsourcing Ltd. - Product / Service
  • Qcom Outsourcing Ltd. - Key offerings
• 12.17 Suma Soft Pvt. Ltd.
  • Suma Soft Pvt. Ltd. - Overview
  • Suma Soft Pvt. Ltd. - Product / Service
  • Suma Soft Pvt. Ltd. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations