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Top 5 Trends That Will Impact Communications Platform as a Service During 2025
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ÀÌ IDC Market Perspective¿¡¼­´Â CPaaS(Communication Platform as a Service) ¾÷°èÀÇ »õ·Î¿î Æ®·»µå¿Í ¹ßÀü ÇöȲ¿¡ ´ëÇØ Á¶»çÇß½À´Ï´Ù. IDCÀÇ Communications Platform as a Service ¸®¼­Ä¡ ¸Å´ÏÀúÀÎ Naga Avinash´Â "CPaaSÀÇ ¹Ì·¡´Â AI¿Í µ¥ÀÌÅÍ ºÐ¼® ±â´ÉÀ» ÅëÇØ Ȱ¼ºÈ­µÉ °ÍÀ̸ç, ¿È´Ïä³Î °í°´ Âü¿©¸¦ °­È­ÇϰíÀÚ ÇÏ´Â °³¹ßÀڵ鿡°Ô ÀÌ»óÀûÀÎ ¼±ÅÃÀÌ µÉ °ÍÀÔ´Ï´Ù."¶ó°í ¸»Çß½À´Ï´Ù. "¶ÇÇÑ, 2025³â¿¡´Â RCS¿Í ³×Æ®¿öÅ© APIÀÇ Ã¤ÅÃÀÌ ½ÃÀåÀ» ÁÖµµÇÒ °ÍÀÔ´Ï´Ù."¶ó°í ¸»Çß½À´Ï´Ù.

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This IDC Market Perspective explores new trends and advancements in the communications platform-as-a-service (CPaaS) industry. "The future of CPaaS will be invigorated by AI and data analytical capabilities and will be an ideal choice for developers to create enhanced omni-channel customer engagement," says Naga Avinash, research manager, Communications Platform as a Service at IDC. "In addition, the market will be driven by the adoption of RCS and network APIs during 2025."

Executive Snapshot

New Market Developments and Dynamics

Advice for the CPaaS Vendors

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