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This IDC study provides a forecast for the worldwide intelligent process automation software market for 2024-2028."Business automation platforms are at a pivotal juncture. As AI and automation converge to support agentic automation, market leadership is not just about streamlining work, it's about reimagining it," according to Maureen Fleming, program vice president, Worldwide Intelligent Process Automation research. "The future belongs to those successful in reimagining what their customers can build and deliver with agentic workflows rather than focusing on incremental improvements that produce only incremental benefits."
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
- Think Disruption and Not Incrementalism
- Plan for Single-Use AI Agent Studios
Market Forecast
- IPA Segments
- System-Centric Automation
- Labor-Centric Automation
- Decision-Centric Automation
- Business Value Engineering
Market Context
- Drivers and Inhibitors
- Drivers
- Agentic Workflows Will Drive the Next Generation of Business Automation
- Requirements for Automation and Process Improvement Will Increasingly Be Defined with Business Value Engineering
- Inhibitor
- Standalone Automation Technologies Face Source of New Competition as LLMs Evolve
- Significant Market Developments
- Changes from Prior Forecast
Market Definition
- Intelligent Process Automation Software
- Business Value Engineering Software
- Modeling and Architecture Tools
- Process Mining
- Task Mining
- Observability
- Decision-Centric Automation
- Business Rules Management Software
- Predictive Analytics Software
- Labor-Centric Automation
- AI Automation
- Business Process Automation Platforms
- Robotic Process Automation Software
- System-Centric Automation
Methodology
- Historical and Forecast Market Values and Exchange Rates
Related Research