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서비스 수명주기 관리 애플리케이션 시장 분석과 예측 : 유형, 제품, 서비스, 기술, 컴포넌트, 용도, 전개, 최종 사용자, 모듈, 기능(-2034년)
Service Lifecycle Management Application Market Analysis and Forecast to 2034: Type, Product, Services, Technology, Component, Application, Deployment, End User, Module, Functionality
상품코드 : 1711634
리서치사 : Global Insight Services
발행일 : 2025년 04월
페이지 정보 : 영문 343 Pages
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한글목차

서비스 수명주기 관리 애플리케이션 시장은 2024년 29억 달러에 달했고, 2034년까지 58억, CAGR 약 7.2%로 성장할 것으로 예측됩니다. 효율적인 서비스 제공, 유지 보수, 고객 지원을 촉진하고 업무 효율성과 고객 만족도를 향상시킵니다.

시장 개요

서비스 수명주기 관리 애플리케이션 시장은 소프트웨어, 서비스, 배포 모델로 구분됩니다. 엔스포메이션과 서비스 프로세스를 간소화하기 위한 고급 애널리틱스의 통합을 중시하는 업계 동향에 추진되고 있습니다. 예측 유지보수 및 실시간 모니터링 솔루션에 대한 수요는 조직이 다운타임을 줄이고 서비스 효율성을 개선하기 위해 노력함에 따라 소프트웨어 부문의 성장을 촉진합니다. 클라우드 기반과 AI를 탑재한 SLM 용도 등의 신흥 하위 부문이 기세를 늘리고 있으며, 확장성과 지능적인 자동화 기능을 제공합니다. 이를 통해 서비스 제공 및 운영 민첩성이 향상됩니다. 클라우드 기반 솔루션으로의 마이그레이션은 기존 IT 인프라와의 원활한 통합을 가능하게 하고, 서비스 수명주기 관리에서 유연성과 비용 효율성을 향상시키기 때문에 특히 영향력이 큽니다.

시장 세분화
유형 클라우드 기반, On-Premise, 하이브리드
제품 소프트웨어, 플랫폼, 도구
서비스 컨설팅, 구현, 지원 및 유지보수, 교육 및 교육
기술 인공지능, 사물인터넷, 블록체인, 빅데이터 분석, 머신러닝, 증강현실, 가상현실
구성요소 솔루션, 서비스
용도 현장 서비스 관리, 보증 및 계약 관리, 고객 서비스 관리
배포 클라우드, On-Premise, 하이브리드
최종 사용자 제조, 통신, 헬스케어, 자동차, 항공우주 및 방위, 에너지·유틸리티, 소매, IT 및 통신
모듈 서비스 부품 관리, 반품 관리
기능 자산 관리, 재고 관리

서비스 수명주기 관리 애플리케이션 시장은 다양한 세분화을 특징으로 하며, 클라우드 기반 솔루션이 확장성과 비용 효율성에 더 큰 지지를 받고 있습니다. 아시아태평양 지역은 급속한 산업화와 디지털 변혁에 대한 노력에 힘입어 도입률이 급상승하고 있습니다. 한편, 북미는 선진적인 기술 인프라와 혁신적 솔루션의 조기 도입으로 주도적 지위를 유지하고 있습니다.

SLM 용도 시장의 경쟁 역학은 기술 혁신과 전략적 파트너십의 영향을 크게 받고 있습니다. 시장 관리는 엄격한 성장을 이룰 것으로 예측됩니다.

주요 동향과 촉진요인 :

서비스 수명주기 관리 애플리케이션 시장은 각 업계의 디지털 전환에 의해 강력한 성장을 이루고 있습니다. 고객 만족도의 향상과 서비스 업무의 효율화를 목적으로 SLM 용도의 도입이 진행되고 있습니다.

또 다른 중요한 동향은 클라우드 기반 SLM 솔루션으로의 전환입니다.

개인화된 고객 경험에 대한 수요도 첨단 SLM 용도의 채택을 뒷받침하고 있습니다.

억제요인과 도전 :

서비스 수명주기 관리 애플리케이션 시장은 현재 현저한 시장 성장 억제요인과 과제가 가득한 상황에 있습니다. 합의 과제는 정교한 서비스 수명주기 용도를 효과적으로 관리할 수 있는 숙련된 인력의 부족으로 인해 악화되고 있습니다. 과제는 급속히 진화하는 기술 환경이며 지속적인 업데이트와 적응이 필요하며 운영 비용이 증가합니다. 엔터프라이즈는 견고한 보안 조치에 투자해야 하지만 비용이 많이 들고 복잡해질 수 있습니다.

목차

제1장 서비스 수명주기 관리 애플리케이션 시장 개요

제2장 주요 요약

제3장 시장에 관한 중요 인사이트

제4장 서비스 수명주기 관리 애플리케이션 시장 전망

제5장 서비스 수명주기 관리 애플리케이션 시장 전략

제6장 서비스 수명 주기 관리 용도 시장 규모

제7장 서비스 수명주기 관리 애플리케이션 시장 : 유형별

제8장 서비스 수명주기 관리 애플리케이션 시장 : 제품별

제9장 서비스 수명주기 관리 애플리케이션 시장 : 서비스별

제10장 서비스 수명주기 관리 애플리케이션 시장 : 기술별

제11장 서비스 수명주기 관리 애플리케이션 시장 : 컴포넌트별

제12장 서비스 수명주기 관리 애플리케이션 시장 : 용도별

제13장 서비스 수명주기 관리 애플리케이션 시장 : 전개별

제14장 서비스 수명주기 관리 애플리케이션 시장 : 최종 사용자별

제15장 서비스 수명주기 관리 애플리케이션 시장 : 모듈별

제16장 서비스 수명주기 관리 애플리케이션 시장 : 기능별

제17장 서비스 수명주기 관리 애플리케이션 시장 : 지역별

제18장 경쟁 구도

제19장 기업 프로파일

SHW
영문 목차

영문목차

Service Lifecycle Management Application Market is anticipated to expand from $2.9 billion in 2024 to $5.8 billion by 2034, growing at a CAGR of approximately 7.2%. The market encompasses software solutions designed to optimize the entire lifecycle of a service, from inception to retirement. These applications facilitate efficient service delivery, maintenance, and customer support, enhancing operational efficiency and customer satisfaction. As industries prioritize digital transformation, the demand for integrated solutions that offer real-time analytics, predictive maintenance, and seamless collaboration is accelerating, driving innovation and adoption in this market.

Market Overview

The Service Lifecycle Management (SLM) Application Market is segmented into software, services, and deployment models. The software segment emerges as the leading segment, driven by its pivotal role in optimizing service operations and enhancing customer satisfaction. This dominance is fueled by industry trends emphasizing digital transformation and the integration of advanced analytics to streamline service processes. The demand for predictive maintenance and real-time monitoring solutions propels the software segment's growth, as organizations seek to reduce downtime and improve service efficiency. Emerging sub-segments such as cloud-based and AI-powered SLM applications are gaining momentum, offering scalability and intelligent automation capabilities. These innovations empower businesses to leverage data-driven insights for proactive decision-making, thereby enhancing service delivery and operational agility. The shift towards cloud-based solutions is particularly impactful, as it enables seamless integration with existing IT infrastructure, fostering greater flexibility and cost-effectiveness in managing service lifecycles.

Market Segmentation
TypeCloud-Based, On-Premise, Hybrid
ProductSoftware, Platform, Tools
ServicesConsulting, Implementation, Support and Maintenance, Training and Education
TechnologyArtificial Intelligence, Internet of Things, Blockchain, Big Data Analytics, Machine Learning, Augmented Reality, Virtual Reality
ComponentSolution, Service
ApplicationField Service Management, Warranty and Contract Management, Customer Service Management
DeploymentCloud, On-Premises, Hybrid
End UserManufacturing, Telecommunications, Healthcare, Automotive, Aerospace and Defense, Energy and Utilities, Retail, IT and Telecom
ModuleService Parts Management, Returns Management
FunctionalityAsset Management, Inventory Management

The Service Lifecycle Management (SLM) Application Market is characterized by a diverse segmentation, with cloud-based solutions gaining significant traction due to their scalability and cost-effectiveness. On-premise applications continue to hold relevance in industries requiring stringent data security measures. The Asia-Pacific region is witnessing a surge in adoption rates, driven by rapid industrialization and digital transformation initiatives. Meanwhile, North America maintains a leadership position, attributed to its advanced technological infrastructure and early adoption of innovative solutions. Key industry players are continuously expanding their portfolios to cater to the evolving demands of diverse sectors.

Competitive dynamics in the SLM Application Market are heavily influenced by technological innovations and strategic partnerships. Regulatory frameworks, particularly in North America and Europe, are setting high standards for data security and privacy, impacting market strategies. Looking ahead, the market is expected to experience robust growth, propelled by the integration of artificial intelligence and IoT into service management processes. However, challenges such as compliance with regulatory requirements and the need for continuous technological upgrades remain. Nonetheless, the potential for enhanced operational efficiencies and customer satisfaction presents lucrative opportunities for market expansion.

Recent Developments:

In recent months, the Service Lifecycle Management Application Market has witnessed significant developments. PTC has announced a strategic partnership with Rockwell Automation to enhance its service lifecycle management solutions, aiming to integrate advanced analytics and IoT capabilities. Siemens has launched a new suite of service lifecycle management applications, designed to improve operational efficiency and reduce downtime for manufacturing clients. IBM has expanded its capabilities in the service lifecycle management sector by acquiring a leading provider of AI-driven maintenance solutions, which is expected to bolster its asset management offerings. Oracle has introduced an innovative cloud-based service lifecycle management platform, focusing on real-time data integration and predictive maintenance features to optimize asset performance. SAP has strengthened its market position by collaborating with Deloitte to deliver comprehensive service lifecycle management solutions tailored for the energy sector, emphasizing sustainability and cost-effectiveness. These developments underscore the dynamic nature of the market, as companies strive to enhance their offerings and meet evolving customer demands.

Key Trends and Drivers:

The Service Lifecycle Management (SLM) Application Market is experiencing robust growth driven by digital transformation across industries. Organizations are increasingly adopting SLM applications to enhance customer satisfaction and streamline service operations. A key trend is the integration of artificial intelligence and machine learning, which is revolutionizing predictive maintenance and service delivery.

Another significant trend is the shift towards cloud-based SLM solutions. The cloud offers scalability and flexibility, enabling organizations to manage service operations more efficiently. As businesses strive for operational excellence, there is a growing emphasis on real-time data analytics within SLM applications. This enables companies to make informed decisions and improve service outcomes.

The demand for personalized customer experiences is also propelling the adoption of advanced SLM applications. Companies are leveraging these tools to tailor services to individual customer needs. Additionally, the increasing focus on sustainability is driving the development of eco-friendly service management practices. These trends underscore a market poised for substantial growth and innovation.

Restraints and Challenges:

The Service Lifecycle Management Application Market is currently navigating a landscape filled with notable restraints and challenges. A primary restraint lies in the complexity of integrating new technologies with legacy systems, which can deter companies from adopting advanced solutions. This integration challenge is exacerbated by the lack of skilled personnel capable of managing sophisticated service lifecycle applications effectively. Moreover, the high initial investment required for these applications poses a significant barrier, particularly for small and medium-sized enterprises. Another challenge is the rapidly evolving technological landscape, which necessitates continuous updates and adaptations, adding to operational costs. Additionally, data security and privacy concerns are rising, as service lifecycle management applications often handle sensitive information. Companies must invest in robust security measures, which can be both costly and complex. Finally, the lack of standardized protocols across industries makes it difficult to implement a one-size-fits-all solution, limiting the scalability and efficiency of these applications.

Key Companies:

IFS, PTC, Astea International, Service Max, Syncron, Tech Mahindra, Coresystems, Field Aware, Infor, Click Software, Service Power, Zinier, Over IT, Service Now, Oracle, SAP, IBM, Siemens, GE Digital, Trimble

Sources:

U.S. Department of Commerce - National Institute of Standards and Technology, European Commission - Digital Single Market, International Telecommunication Union, World Economic Forum, Organisation for Economic Co-operation and Development, United Nations Conference on Trade and Development, International Data Corporation, U.S. Department of Energy - Office of Energy Efficiency and Renewable Energy, European Union Agency for Cybersecurity, National Institute of Standards and Technology - Cybersecurity Framework, The Open Group, IEEE International Conference on Services Computing, International Conference on Cloud Computing, ACM International Conference on Web Services, International Conference on Service Oriented Computing, World Congress on Internet Security, Technology and Innovation Management Division of the Academy of Management, U.S. National Science Foundation, European Research Council, International Society of Service Innovation Professionals

Research Scope:

Our research scope provides comprehensive market data, insights, and analysis across a variety of critical areas. We cover Local Market Analysis, assessing consumer demographics, purchasing behaviors, and market size within specific regions to identify growth opportunities. Our Local Competition Review offers a detailed evaluation of competitors, including their strengths, weaknesses, and market positioning. We also conduct Local Regulatory Reviews to ensure businesses comply with relevant laws and regulations. Industry Analysis provides an in-depth look at market dynamics, key players, and trends. Additionally, we offer Cross-Segmental Analysis to identify synergies between different market segments, as well as Production-Consumption and Demand-Supply Analysis to optimize supply chain efficiency. Our Import-Export Analysis helps businesses navigate global trade environments by evaluating trade flows and policies. These insights empower clients to make informed strategic decisions, mitigate risks, and capitalize on market opportunities.

TABLE OF CONTENTS

1: Service Lifecycle Management Application Market Overview

2: Executive Summary

3: Premium Insights on the Market

4: Service Lifecycle Management Application Market Outlook

5: Service Lifecycle Management Application Market Strategy

6: Service Lifecycle Management Application Market Size

7: Service Lifecycle Management Application Market, by Type

8: Service Lifecycle Management Application Market, by Product

9: Service Lifecycle Management Application Market, by Services

10: Service Lifecycle Management Application Market, by Technology

11: Service Lifecycle Management Application Market, by Component

12: Service Lifecycle Management Application Market, by Application

13: Service Lifecycle Management Application Market, by Deployment

14: Service Lifecycle Management Application Market, by End User

15: Service Lifecycle Management Application Market, by Module

16: Service Lifecycle Management Application Market, by Functionality

17: Service Lifecycle Management Application Market, by Region

18: Competitive Landscape

19: Company Profiles

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