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The Science of Service: Elevating Customer Support in the Life Sciences 2024
»óÇ°ÄÚµå : 1503448
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Discover Life Science customers' expectations and perceptions of their experiences with customer service and technical support.

To help suppliers understand the importance of customer service and technical support in purchase decisions and recommendations of life science suppliers, BioInformatics, part of Science and Medicine Group, designed a study that asked 414 global life scientists with recent customer service and/or technical support interactions about their most recent experience. The outcome is our newest report, "The Science of Service: Elevating Customer Support in the Life Sciences".

This report explores trends in customers' experiences and expectations with customer service and technical support through both person-to-person channels and social media interactions since 2019.

Specific analyses in the report include:

Objectives:

Companies Mentioned:

  • Abcam (Danaher)
  • Agilent Technologies
  • ATCC
  • BD Biosciences
  • Beckman Coulter (Danaher)
  • Bio-Rad Laboratories
  • Bio-Techne (R&D Systems, Novus Biologicals, ProteinSimple)
  • Bruker
  • Cell Signaling Technology
  • Corning Life Sciences
  • Eppendorf
  • Cytiva / Pall (Danaher)
  • IDT (Integrated DNA Technologies) (Danaher)
  • Illumina
  • Leica (Danaher)
  • MilliporeSigma / Merck
  • New England Biolabs
  • Revvity
  • Promega
  • QIAGEN
  • Repligen
  • Roche Molecular Systems
  • Santa Cruz Biotechnology
  • Sartorius
  • SCIEX (Danaher)
  • STEMCELL Technologies
  • Tecan
  • Thermo Fisher Scientific (including all sub-brands, Applied Biosystems, Invitrogen, etc.)
  • VWR
  • Waters
  • ZEISS

Table of Contents

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