호 제어(PBX-IP PBX) 시장 규모는 2024년에 198억 8,000만 달러로 평가되었으며, 2024년부터 2031년까지 CAGR 10.77%로 성장하여 2031년에는 581억 1,000만 달러에 달할 것으로 예측됩니다.
전 세계 조직 수의 증가가 시장 급성장의 주요 원인이며, PBX-IP PBX 시장의 주요 촉진요인 중 하나입니다. 또한, 기술 개발 및 통신 현대화, 새로운 비즈니스 요구는 예측 기간 동안 전화 통화 관리(PBX-IP PBX) 산업에 새로운 기회를 창출할 것입니다. 그러나 신규 진입자의 위협, 변화의 위협, 경쟁의 수준은 시장 성장의 중요한 한계이며, 예측 기간 동안 관리(PBX-IP PBX)는 시장 성장을 더욱 촉진할 것입니다.
세계 호 제어(PBX-IP PBX) 시장 정의
IP-PBX는 IP(인터넷 프로토콜) 데이터 네트워크 상에서 교환, 통화, 기타 메시지를 처리하는 전화용 PBX입니다. IP-PBX 기술에는 음성-메일과 같은 고급 통신 기능이 포함되어 있지만, 통신사를 변경하지 않고 기존 PSTN(공중 교환 전화 서비스) 회선에 연결할 수 있는 유연성도 갖추고 있습니다. IP-PBX 비즈니스 전화 시스템은 1대 또는 여러 대의 IP 전화기, IP-PBX 서버, 그리고 기존 PSTN 회선에 연결하기 위한 VoIP 게이트웨이(옵션)로 구성됩니다. IP-PBX 서버는 VoIP 호스트와 동일한 기능을 수행하지만, 일반적으로 현장에서 소프트폰 또는 하드웨어 기반 IP 전화인 SIP 클라이언트에 연결됩니다. IP-PBX 서버는 IP 전화 목록과 해당 SIP 주소를 생성하고 LAN 통화 또는 발신 통화를 VoIP 게이트웨이 또는 VoIP 제공 업체에 연결합니다.
세계 호 제어(PBX-IP PBX) 시장 개요
국내 클라우드 통신 서비스 개발의 선두주자인 G12커뮤니케이션즈는 2021년 2월 그룹 IP PBX 서비스에 마이크로소프트 커넥트(Microsoft Connect)를 추가했습니다. 기존 전화기를 보유한 고객은 마이크로소프트 팀즈로 쉽고 저렴하게 전환하고, 새로운 Connect to Teams를 통해 PSTN 통화 서비스를 활성화할 수 있습니다. IPPBX. G12는 클라우드 PBX 서비스나 IP PBX 시스템 참여, 다이렉트 메시징의 필요성, 또는 단순히 Microsoft Teams로의 전환 등 Microsoft Teams로의 전환을 고려하고 있는 모든 고객에게 솔루션을 제공합니다. G12의 Connect to Teams 포트폴리오 G12는 고객에게 Microsoft Teams 클라우드 서비스로의 전환에 필요한 유연성을 제공합니다.
Asterisk 기반의 기업용 전화 통신 제공업체인 VitalPBX는 2021년 2월 기업용 통합 커뮤니케이션 플랫폼을 발표했습니다. VitalPBX VitXi는 기업이 어디에 있든 커뮤니케이션을 가능하게 하는 일련의 도구를 제공합니다. 이 솔루션을 통해 기업은 채팅, 데이터 공유, 음성 또는 영상 통화 등의 기능을 갖춘 WebRTC 기반 소프트폰을 브라우저에서 사용할 수 있습니다. PBX의 주요 목적은 제한된 리소스에 대한 공유 액세스를 제공하는 것입니다. 각 전화기에 개별 전화 회선을 마련하는 것이 아니라, 기업은 서로 다른 지점 간에 회선의 일부를 공유할 수 있습니다.
전화가 걸려오면 상담원이 전화를 받아 적절한 담당자와 부서에 연락을 취합니다. 내부자가 전화를 걸어야 할 경우, 교환원이 비어있는 회선으로 연결해줍니다. 이러한 초기 시스템을 흔히 센터라고 부릅니다. 오늘날 비즈니스 전화 시스템은 단순한 교환기 이상의 역할을 하고 있습니다. 어텐던트, 음성 메시징, 통화 대기열, 멀티 컨퍼런싱 등의 추가 기술이 주류가 되고 있습니다. 기본적인 아날로그 전화나 독자적인 디지털 전화는 표준 IP 전화로 대체되고 있습니다. SIP 트렁킹 및 기타 VoIP 서비스를 이용하여 인터넷 외부에서도 접속이 가능해졌습니다.
Call Control (PBX-IP PBX) Market size was valued at USD 19.88 Billion in 2024 and is projected to reach USD 58.11 Billion by 2031, growing at a CAGR of 10.77% from 2024 to 2031.
The growing number of organizations worldwide is the main reason for the rapid growth of the market and is one of the main drivers of the PBX-IP PBX market. In addition, the development of technology and the modernization of telecommunications and the needs of new businesses will create new opportunities for the management of the telephone calls (PBX-IP PBX) industry during the forecast period. However, the threat of new entrants, the threat of change, and the level of competition are important limits to market growth, and management (PBX-IP PBX) during the forecast period will further push market growth.
Global Call Control (PBX-IP PBX) Market Definition
IP-PBX is a telephone PBX that handles exchanges, calls and other messages over an IP (Internet Protocol) data network. IP-PBX technology includes advanced communications such as voice-to-email, but also has the ability to be flexible and connect to a traditional PSTN (Public Switched Telephone Service) line without changing carrier. An IP-PBX business phone system consists of one or more IP phones, an IP-PBX server, and an optional VoIP gateway to connect to existing PSTN lines. An IP-PBX server works the same as a VoIP host, but is usually onsite and connected to a SIP client, which can be a softphone or a hardware-based IP phone. The IP-PBX server creates a list of IP phones and their corresponding SIP addresses and connects LAN calls or outgoing calls to the VoIP gateway or VoIP provider.
Global Call Control (PBX-IP PBX) Market Overview
G12 Communications, a national leader in developing cloud communications services, added Microsoft Connect to its Group IP PBX service in February 2021. Customers with existing phones can easily and inexpensively switch to Microsoft Teams and enable PSTN calling service with the new Connect to Teams. IPPBX. G12 offers solutions for all customers looking to migrate to Microsoft Teams, whether they want to join cloud PBX services, IP PBX systems, need direct messaging, or simply switch to Microsoft Teams. G12's Connect to Teams portfolio G12 gives customers the flexibility they need to migrate to Microsoft Teams cloud services.
VitalPBX, an Asterisk-based enterprise telephony and communications provider, launched a unified communications platform for businesses in February 2021. VitalPBX VitXi provides a set of tools that enable businesses to communicate wherever they are. The solution allows businesses to use WebRTC-based softphones in their browsers with features such as chat, data sharing, and voice or video calling. The primary purpose of a PBX is to provide shared access to limited resources. Rather than having a separate phone line for each phone, a company can share a small portion of the line between different locations.
When a call comes in, the operator answers the phone and contacts the appropriate person or department. When insiders need to make a call, the operator connects them to an open line. These early systems are often called centrals. Today, a business phone system is more than a simple switchboard. Additional technologies such as attendants, voice messaging, call queue and multi-conferencing are becoming the norm. Basic analog and proprietary digital telephony are being replaced by standard IP phones. SIP trunking and other VoIP services can now be used to connect from outside the Internet.
The Global Call Control (PBX-IP PBX) Market is segmented on the basis of Product Type, Application, and Geography.
IP Extensions
TDM Extensions
Based on the Product Type, the Global Call Control (PBX-IP PBX) Market has been segmented into IP Extensions, and TDM Extensions. IP Extensions is expected to dominate the Call Control (PBX-IP PBX) market during the forecast period. IP Internal Call Control PBX An IP PBX is a PBX (Private Branch Exchange) that uses Internet Protocol (IP) for phone calls. It is very useful to manage many callers in one system. IP switchboard systems, VoIP, caller ID, call forwarding, auto attendant etc. The TDM (Time Division Multiplexing) extension is a call management PBX IP PBX that allows users to make calls over existing telephone lines. TDM Extensions use traditional telephony tools to provide call management such as call forwarding, call waiting, and three-way calling. Ideal for businesses that need advanced call management features.
Commercial
Industrial
On the basis of Application, the Global Call Control (PBX-IP PBX) Market has been segmented into Commercial, and Industrial. Commercial is segment is expected to dominate in the foreseen period. This growth can be attributed to demand from small and medium enterprises (SMEs). Small and medium businesses prefer VoIP over traditional voice services because of its affordable pricing plans, high bandwidth support, enhanced quality of service (QoS) and ease of setup. Also, companies that offer PBX solutions are popular with SMEs. For example, Zumivo Solutions Pvt.Ltd. It is a cloud-based business communication service provider that has been in great demand from small businesses since the beginning of 2017. The business segment is expected to witness significant growth during the forecast period due to the increase in plans to build factories around the world.
North America
Europe
Asia Pacific
Middle East and Africa
Latin America
Based on Geography, the Global Call Control (PBX-IP PBX) Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. Regions such as North America and Europe are expected to maintain their market positions throughout the forecast period. The control market in Europe will grow steadily at the highest CAGR over the forecast period due to the globalization and deployment of 5G. The increasing use of VoIP networks in Europe is also having an impact on the overall growth of the call management industry. Another factor driving growth in North America is the economic crisis in the region and rising disposable income. On the other hand, there is an increase in the adoption of PBXs in APAC due to the increasing demand for UC and video conferencing and centralized and reliable connectivity.
As millennials join the business culture, participating in a business exchange (PBX) should be a game changer for many business needs. SMEs in emerging markets like India do not have much money to invest in new technologies emerging due to low income. With the Hosted PBX, business owners do not need to make a big investment by purchasing a phone in the office and it does not need maintenance. Operated and managed by your phone office provider with a PBX solution. As businesses in India and China focus on expansion, they need solutions to meet their needs. By using a hosted PBX, employees can work from anywhere while working on a virtual phone. Businesses can allow their employees to work from home, another office, mobile phone, or even abroad. The growth of organizations and IT departments in Asia Pacific has led to an increase in the number of business calls in recent years.
The "Global Call Control (PBX-IP PBX) Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Cisco, NEC, Avaya, Panasonic, Mitel, Alcatel-Lucent Enterprise, Call Control LLC, Polycom LLC, EIL Global, and ERGOMAN GmbH.
Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight to the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.