급속히 변화하는 노동 시장에서 RPO 공급자의 지식과 자원을 활용하여 보다 효과적으로 우수한 인재를 획득 및 유지함으로써 기업의 경쟁력을 유지하는 것이 요구되고 있으며, 채용 프로세스 아웃소싱 서비스 시장을 추진하는 중요한 요인이 되고 있습니다. Research의 분석가에 따르면 채용 프로세스 아웃소싱 서비스 시장은 2024년 약 86억 1,000만 달러로 평가되었고 , 2032년에는 288억 4,000만 달러에 이를 것으로 추정됩니다.
비용 효율성, 기업의 핵심 업무에 대한 주력, 광범위한 인력 풀에 대한 액세스, 확장성, 기술, 혁신, 세계화, 컴플라이언스 및 리스크 관리, 고용의 질 향상이 채용 프로세스 아웃소싱 서비스 시장을 추진하는 주요 요인입니다.
채용 프로세스 아웃소싱(RPO) 서비스 시장 정의/개요
채용 프로세스 아웃소싱(RPO)은 비즈니스 프로세스 아웃소싱의 일종으로 고용주가 채용 책임의 전부 또는 일부를 외부 서비스 제공업체에게 위탁하는 것입니다. 고객을 위한 후보자를 찾고, 스크리닝하고 관리합니다.
채용 가능한 인재와 구인 요구의 격차가 확대되고, 기업은 전문적인 인재 소개 서비스를 요구하게 되고 있습니다. 자재 부족을 경험했으며, 이는 지난 17년간 가장 큰 수준입니다.
기업은 점차 채용 비용을 절감하고 채용 효율을 향상시키기 위해 노력하고 있습니다.
게다가 COVID-19의 유행에 의해 리모트 워크나 세계 인재 획득으로의 변화가 가속되고 있습니다.
데이터 유출 및 컴플라이언스 문제와 같은 후보자의 기밀 데이터 관리와 관련된 위험으로 인해 채용 업무의 아웃소싱을 존중하는 기업도 있습니다.
게다가 RPO 서비스는 각 클라이언트의 요구사항에 부합하는 것으로 여겨지지만, 사용자 정의 프로세스는 복잡하고 시간이 많이 소요됩니다.
The requirement for businesses to maintain their competitiveness in the quickly changing labor market by utilizing the knowledge and resources of RPO providers to more effectively attract and retain top talent is an important factor propelling the recruitment process outsourcing services market. According to the analyst from Verified Market Research, the recruitment process outsourcing services market is estimated to reach a valuation of USD 28.84 Billion in 2032 over the forecast subjugating around USD 8.61 Billion in 2024.
Cost-effectiveness, focus on core company operations, access to a wider talent pool, scalability, technology, and innovation, globalization, compliance and risk management, and better hiring quality are the main factors propelling the recruitment process outsourcing services market. It enables the market to grow at a CAGR of 17.99% from 2026 to 2032.
Recruitment Process Outsourcing (RPO) Services Market: Definition/ Overview
Recruitment Process Outsourcing (RPO) is a type of business process outsourcing in which an employer delegates all or some of its recruitment responsibilities to an external service provider. RPO providers use their knowledge, technologies, and worldwide talent pools to locate, screen, and manage candidates for their clients. RPO's main applications include improving hiring quality and efficiency, lowering costs, increasing scalability, offering market insights, managing compliance, and supplying advanced recruitment analytics.
The widening gap between available talents and job needs is driving businesses to seek specialized recruitment services. According to the 2023 ManpowerGroup Talent Shortage Survey, 75% of employers worldwide experienced talent shortages, the greatest level in 17 years. This skills gap is leading firms to use RPO services to expand their talent pool and improve their hiring procedures.
Companies are increasingly striving to reduce recruitment costs and increase hiring efficiency. According to the Society for Human Resource Management (SHRM), the average cost per hire is $4,683, with a 42-day average wait to fill a post. RPO services can help cut costs and timescales, making them an appealing alternative for companies looking to streamline their recruitment procedures.
Furthermore, the COVID-19 epidemic has expedited the shift to remote work and global talent acquisition. According to a Gartner survey, 82% of company leaders want to allow staff to work remotely at least some of the time following the outbreak. This shift is increasing demand for RPO services that can efficiently manage remote hiring processes and access global talent pools across geographical borders.
Some firms avoid outsourcing their recruitment operations due to the dangers associated with managing sensitive candidate data, such as data breaches and compliance difficulties. To address these issues, RPO providers must provide comprehensive data protection mechanisms and follow strict privacy standards.
Furthermore, while RPO services are supposed to be adapted to each client's requirements, the customization process is complex and time-consuming. RPO providers must strike a balance between standardization and flexibility to provide cost-effective and efficient solutions.
According to VMR analysis, the full RPO service segment is estimated to hold the largest market share during the forecast period. Full RPO provides a comprehensive recruiting solution, covering the whole hiring process from candidate sourcing to onboarding. This all-inclusive approach appeals to enterprises looking to streamline their recruitment efforts, decrease internal burdens, and increase overall efficiency, making it a popular choice among many businesses.
Companies enter into long-term contracts with RPO providers for full RPO services, resulting in solid partnerships. This stability enables firms to benefit from consistent recruitment techniques, improved alignment with labor demands, and a deeper grasp of their corporate culture, all of which improve the quality of hiring over time.
Furthermore, full RPO services give firms the flexibility to alter recruitment efforts depending on changing hiring objectives. This flexibility is especially helpful for firms experiencing quick growth or seasonal recruiting demands, as it allows them to efficiently manage recruitment without the overhead of maintaining a large internal HR team.
The banking, financial services & insurance (BFSI) segment is estimated to dominate the recruitment process outsourcing services market during the forecast period. The BFSI sector is undergoing considerable digital transformation, necessitating the hiring of competent personnel with technical and financial backgrounds. RPO services help financial institutions efficiently discover and employ candidates with the necessary skill sets, allowing them to remain competitive in a continuously changing landscape.
Given the BFSI sector's strict regulatory requirements, firms emphasize hiring candidates with expertise in compliance and risk management. RPO companies provide specialized recruitment solutions that prioritize identifying and evaluating applicants with the relevant qualifications and expertise, hence improving the sector's operational integrity.
Furthermore, the BFSI market is highly competitive for top personnel, particularly in fintech and cybersecurity. RPO services assist firms in streamlining their hiring procedures, allowing them to attract and retain high-quality applicants swiftly and effectively, which is critical for maintaining a competitive advantage in the marketplace.
According to VMR analyst, North America is estimated to dominate the recruitment process outsourcing (RPO) services market during the forecast period. North America leads in the use of AI and automation in recruitment. According to a Deloitte study from 2023, 73% of North American firms use AI in their HR and recruitment operations, compared to the global average of 59%. This technical advantage increases the demand for sophisticated RPO services that can efficiently use these new tools.
North American businesses are putting more focus on DEI in their hiring strategies. According to a PwC survey from 2022, 75% of US corporations now integrate DEI goals in executive compensation packages. This focus needs specific recruitment techniques, which increases demand for RPO providers with experience in a variety of hiring practices.
Furthermore, the North American job market has low unemployment and significant turnover. According to the US Bureau of Labor Statistics, the job openings rate was 5.8% in December 2023, while the yearly total separation rate was 41.9% in 2023. These conditions produce an ongoing demand for effective recruitment solutions, which drives the expansion of RPO services in the region.
The Asia Pacific region is estimated to exhibit the highest growth within the recruitment process outsourcing services market. The Asia Pacific region is experiencing strong economic growth, which is driving up company activity and hiring. According to the Asian Development Bank, amid global uncertainty, developing Asia's economies are expected to rise by 4.8% in 2023 and 4.9% in 2024. This economic boom is increasing the need for effective recruitment solutions, such as RPO services, to meet the growing workforce needs across a variety of industries.
Furthermore, the Asia Pacific region is experiencing a transition toward more flexible workforce models, such as gig labor and contract employment. According to a KellyOCG survey, 61% of recruiting managers in Asia Pacific expect to use a hybrid working model, while 59% intend to hire more contingent workers. This development drives the demand for RPO services that can efficiently manage diversified recruiting needs, including full-time, part-time, and contract positions across multiple locations.
The recruitment process outsourcing (RPO) services market is competitive, with several established firms contending for market share. Major RPO providers provide complete solutions that cover the full recruitment process, from candidate sourcing and screening to onboarding and talent management.
Some of the prominent players operating in the recruitment process outsourcing (RPO) services market include:
Korn Ferry
Pontoon Solutions
ADP
Cielo
PeopleScout
ManpowerGroup
WilsonHCG
IBM
Randstad
In January 2023, Wilson HCG acquired Personify, an RPO provider for healthcare and life sciences. The alliance seeks to expand into new markets and establish itself as a global provider of talent solutions in healthcare, biotechnology, life sciences, and other fields.
In November 2022, AMS, an RPO provider, finalized its acquisition of HirePower, a Canadian RPO service. The acquisition intends to expand AMS's position in North America and increase its technology and digital recruitment expertise.